Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lees wat reviewers zeggen
Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Toon meer
Bedrijf heeft geantwoord
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Toon meer
Bedrijf heeft geantwoord
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Southampton151
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Verenigd Koninkrijk
- 1489787983
4,8
Uitstekend
713 reviews
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Antwoord van Bensons For Beds - Southampton151
We appreciate your feedback and are so glad our salesperson was helpful and provided a no-pressure experience for you!
Friendly knowledgeable staff.
15 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
Our team will be thrilled to hear this — friendly and knowledgeable is exactly what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful from ordering in the shop…
Very helpful from ordering in the shop to delivery
10 februari 2026
Antwoord van Bensons For Beds - Southampton151
We appreciate you sharing your great experience from ordering to delivery! We're so glad our service was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Southampton151
We appreciate you sharing your positive experience with our sales, delivery, and product quality. We're so glad to hear about the support.
Great Service, Wish the Discount Policy Was More Flexible
We recently purchased a bed and mattress from Bensons for Beds and overall, we had a very positive experience.
The customer service in-store was amazing. Azura, who assisted us was incredibly knowledgeable about beds and mattresses. She explained everything clearly and thoroughly, helping us understand our options without being pushy at all, which we truly appreciated. She gave us plenty of time to look around, try different beds, and carefully consider our decision. She patiently answered all of our questions and made the whole process feel relaxed and comfortable.
Delivery was fast and right on time as promised. The assembly service was also excellent. The team who delivered and assembled our bed were courteous, polite, and they took the time to explain how to properly look after the bed and mattress, which we found very helpful. Everything was handled professionally from start to finish.
The only reason I’m giving 4 stars instead of 5 is due to the pricing situation. We purchased our mattress at full price, and just one week later, a 20% discount was advertised. I reached out to ask if the discount could be applied to our order, especially since it had only been a week and delivery was still two weeks away. Unfortunately, we were told that the only way to receive the discount would be to cancel the order (with a 20% cancellation fee) and place a new one, which essentially defeats the purpose of the discount.
While this was disappointing, it does not take away from the excellent service we received both in-store and during delivery. Overall, it was a great experience, and with a little more flexibility around pricing adjustments, it would have easily been a 5-star experience.
21 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
We're glad you had a positive experience with our knowledgeable team and efficient delivery. We appreciate your feedback regarding the pricing issue and regret that our policy caused disappointment. We'll review this to improve our customer experience. Thank you.
Jonathan served me at the Hedge End…
Jonathan served me at the Hedge End store and he was extremely knowledgable and helpful, without being pushy. I’d recommend his service to anyone.
14 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
We're happy to hear that you found our service to be so helpful and informative! We appreciate you recommending us and thank you for your positive feedback.
Everything from visiting the…
Everything from visiting the store,choosing our new bed. Help with Answering our Questions and the prompt and efficient service along with a smooth delivery.
We're extremely pleased. Thank you all.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
We're delighted you're extremely pleased with your experience, from choosing your new bed in-store to the prompt and efficient service and smooth delivery. Thank you for your positive feedback!
- Jessica at Team Bensons
Smooth and pleasant visit to store
Smooth and pleasant visit to store. I knew what I wanted prior and there was no pushy sales.
11 februari 2026
Antwoord van Bensons For Beds - Southampton151
We appreciate you taking the time to share your feedback. We're so happy to hear that you had a smooth and pleasant visit to our store with no pushy sales.
Antwoord van Bensons For Beds - Southampton151
We appreciate you sharing your positive experience with our shop and delivery teams! We're so glad to hear about the excellent support.
Right from the beginning helpful staff
Right from the beginning coming into the hedge end store the day before purchasing the staff were very helpful for my needs also having two bringing the bed and nice and cheerful makes everyone feel better
4 februari 2026
Antwoord van Bensons For Beds - Southampton151
We're happy to hear that our staff at the store were helpful and that the delivery team was cheerful. We appreciate your positive feedback; it makes us feel great!
Great Experience
The experience with Bensons for Beds has been great from start to finish. From the sales guy in the shop to the delivery of the mattress. The guys who delivered it were friendly, fun, knowledgable and genuinely nice people.
7 februari 2026
Antwoord van Bensons For Beds - Southampton151
We're happy to hear that your experience with us was great from start to finish! It's wonderful to know that you were pleased with our sales and delivery teams. Thank you for your positive feedback.
Antwoord van Bensons For Beds - Southampton151
We’re sorry to hear your item didn’t arrive on the date expected Lorraine.
We can confirm that your order has now been delivered via Royal Mail. If you still haven’t received it or need any further help, please let us know and we’ll gladly assist,
Megan at Customer Care
The salesman was friendly and was very…
The salesman was friendly and was very informative.He advised me what was the best bed for me.
1 februari 2026
Antwoord van Bensons For Beds - Southampton151
We're so glad the salesperson was friendly and informative and gave you advice about the best bed for you! Thank you for your positive feedback.
Amazing customer service from hedge end…
Amazing customer service from hedge end , thank you
10 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
We appreciate you taking the time to leave us this fantastic review! We are so glad you received amazing customer service. Thanks!
Had a great experience here
Had a great experience here. Staff not pushy and were really helpful and made the whole experience lovely.
30 januari 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for the lovely review Em! 😊 We’re so glad you had such a great experience — helpful staff and a relaxed, no‑pressure atmosphere is exactly what we aim for. We really appreciate you choosing us.
Come back and visit us anytime!
Megan at Customer Care
Antwoord van Bensons For Beds - Southampton151
Thank you for your review Diane! We’re delighted to hear our staff were so cooperative and helpful with all your queries. We really appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
Shopped instore
Went instore. Great advice from the staff. Was able to try a large range of mattresses. No pressure from the staff to upsell. Matress was delivered exactly when expected by friendly and helpful guys who even took thier shoes off in the house without being asked. Great service all round.
24 januari 2026
Antwoord van Bensons For Beds - Southampton151
We're happy to hear that you received great advice in store and were able to try our mattresses. We appreciate that our delivery team was friendly, helpful, and respectful. Thank you for your positive feedback,
- Megan at Customer Care💜
Excellent Service
Our whole experience from beginning to end has been fantastic thanks to a great Customer Sevice Assistant called Azura.
29 januari 2026
Antwoord van Bensons For Beds - Southampton151
We're so happy to hear that you had a fantastic experience with our Customer Service Assistant. Thank you for sharing your positive feedback with us,
Megan at Customer Care
Good value
We had looked around the other bed shops and we found that Bensons were the cheapest for what we required
30 januari 2026
Antwoord van Bensons For Beds - Southampton151
We're happy to hear that you found us to be the most affordable option when compared to other retailers for the items you required. Thank you- Your review means alot to us,
Megan at Customer Care!
Antwoord van Bensons For Beds - Southampton151
We appreciate you sharing that our staff was friendly, courteous, and helpful! We are happy to hear about your positive experience.
We truly appreciate your feedback.
Megan at Customer Care
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