I didn’t feel obliged to buy from the store , but given information about the product I was interested in and alternative options with no pressure. The staff in Southport are very professional and mad... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
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Lees wat reviewers zeggen
Emma who looked after me was very knowledgable , she knew hers facts , advised me certain mattresses that she thought would suit my bad back and managing heat ! She left me alone for as long as I n... Toon meer
Bedrijf heeft geantwoord
Me and my mum went into the Southport store to choose beds for her, myself and my son. We dealt with Ian who was absolutely lovely and thoughtful (and cheeky in a good way) he helped us find what we... Toon meer
Bedrijf heeft geantwoord
Emma who dealt with us was very knowledgable. Very patient, especially as we had our 5 year old granddaughter with us. She showed us all the options. Took time to explain everything. Our bed hasn’t a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Southport668
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, Verenigd Koninkrijk
- 1704513560
4,9
Uitstekend
472 reviews
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Everyone was very helpful during the…
Everyone was very helpful during the whole experience
17 april 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your feedback. We’re pleased to hear that everyone was very helpful throughout your experience. We really appreciate you taking the time to share this with us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great shopping experience at Southport store
My sister was looking to replace an uncomfortable mattress she had bought elsewhere. She was able to look around and try several beds and mattresses before Emma the lovely assistant found us and stepped in to listen to what she was looking for then used the sleep machine results to offer suggestions as to what may be a good fit. We went and had a break then returned to retry a couple of the mattresses and finally decided on a divan base and eve mattress. Emma was knowledgeable, helpful and patient during the whole shopping experience, we asked a lot of questions. I’m looking forwards to the bed arriving and being used, fingers crossed!
12 april 2026
Antwoord van Bensons For Beds - Southport668
Thank you for such a lovely review! We’re delighted Emma could take the time to listen, guide you through the options, and help you find the right fit. We’ll be keeping our fingers crossed with you for delivery day,
Megan | Customer Care Specialist😊🛏️
We were helped in store by Kiara who…
We were helped in store by Kiara who was extremely knowledgeable and explained all our options leading to us purchasing the right mattress. We were kept updated towards delivery and on the day Vitalitus and Ben were friendly polite and efficient when they delivered our mattress.
17 april 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your lovely feedback! We’re so pleased to hear Kiara’s knowledge helped you find the right mattress. It’s great to know you felt well looked after every step of the way.
Thank you for your positive review - Lauryn at Customer Care 💜
We were warmly greeted when we entered…
We were warmly greeted when we entered the shop by Emma. She showed us to the mattress firmness machine and then took us around looking and trying various mattresses that we were interested in. Emma was very knowledgable and helped us make a decision and purchase.
13 april 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your lovely feedback! 😊 We’re delighted to hear Emma gave you such a warm welcome and guided you through finding the right mattress with her knowledge and support. We’re so pleased she helped make your decision easy — enjoy your new mattress,
Megan | Customer Care Specialist✨
Great shopping experience
I went into the store to browse for a new bed and I already knew which bed I wanted however I did not go in to purchase it right then and there. A gentleman called Glenn came to help me with any questions I had about the bed. He was very knowledgeable, listened to my needs and was not pushy when I said I didn’t want any extra stuff just the bed, mattress and the frame. There was also a massive sale going on, so I decided to buy the bed that day. Glenn made my shopping experience very pleasant, nothing worse than a pushy sales person trying to convince you that you need everything they have on offer. This was the Bensons Bed in Southport. I would 100% recommend them!
7 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you for such a thoughtful review! We’re delighted Glenn at our Southport store provided knowledgeable, pressure‑free support and really listened to your needs. It’s great to hear he helped make your shopping experience so pleasant, and we truly appreciate the recommendation,
Megan | Customer Care Specialist
Excellent service …
Excellent service from going into the showroom and ending with a highly professional delivery, from Vitalijus and Ben,
Thank you to a great team.
14 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southport668
We appreciate your fantastic feedback! We're delighted to hear you received excellent service from the showroom to the highly professional delivery. Thank you!
Team Bensons
Very informative
10 april 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your feedback — we’re glad you found the information helpful and informative. We really appreciate you taking the time to let us know.
Excellent service in the store
Excellent service in the store. Everything was explained carefully and when we asked for an earlier delivery, it was arranged. When the bed was delivered, the men worked extremely hard and carefully put the mattress in place.
28 maart 2026
Antwoord van Bensons For Beds - Southport668
Mr & Mrs Wynne,
We appreciate your positive feedback! We're so glad to hear that everything was explained carefully and that we were able to arrange an earlier delivery. It's great to know the delivery team worked hard and carefully.
Team Bensons - Jessica
Antwoord van Bensons For Beds - Southport668
Thank you! 😊 We’re delighted to hear you found our staff attentive, appreciated the good range of products, and enjoyed a relaxed, no‑rush service. Your feedback means a lot to us,
Megan | Customer Care Specialist💤
Southport
Southport - In store were helpful and delivery team were quick and put upstairs with no issue
2 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southport668
Thank you for your feedback! 😊 We’re glad to hear the Southport in‑store team were helpful and that the delivery crew were quick and got everything upstairs with no issues. We really appreciate you sharing your experience,
Megan | Customer Care Specialist🌟
Southport store
Southport store - first visit and why fabulous service
Kathryn was new with Lee and Emma were faultless and worked hard for us and got a great deal
31 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southport668
Thank you for the great feedback! 😊 It’s brilliant to hear you received fabulous service at our Southport store. Kathryn, along with Lee and Emma, will be thrilled to know their hard work paid off and helped you secure a great deal. We really appreciate you sharing your first‑visit experience,
Megan | Customer Care Specialist⭐
Purchase of a bed Good knowfriendly manner by…
Good knowledge and friendly manner by all staff
29 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you! 😊 We’re really pleased to hear all our staff were friendly and knowledgeable. Your kind feedback is much appreciated,
Megan | Customer Care Specialist
Very professional and attentive…
Very professional and attentive customer service from Ian the store manager and his staff. They were all welcoming and friendly. Ian spent a long time explaining the pros and cons of various mattresses and we were able to make an informed decision at the end.
31 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you for the fantastic feedback! 😊 We’re delighted to hear Ian and his team provided such professional, welcoming service. Taking the time to explain the pros and cons so you could make an informed choice is exactly what we aim for. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
The delivery team were good
The delivery team were good, very helpful and carefull. They told me how to operate the beds functions , and were pleasant.
29 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you so much for your feedback. We’re really pleased to hear the delivery team were helpful, careful, and took the time to explain how everything works.
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
The staff in the Southport store were…
The staff in the Southport store were very friendly and yet thoroughly professional.
This resulted in us buying a bed that completely fits our needs.
The delivery service was excellent.
Howard and Inigo arrived spot on time. They both worked diligently getting the bed upstairs with little fuss. They also put the bed together. They too were very professional about the way they went about their business.
28 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you for the wonderful feedback Philip! 😊 We’re delighted to hear the Southport team helped you find the perfect bed, and that delivery went so smoothly. Howard and Inigo will be pleased to hear your kind words — we’ll be sure to pass them on. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Great customer service
The staff at this store were very help ful in helping me to decide which mattress was best suitable to my needs, i highly recommend bensons for beds when choosing to buy a bed from this store.
19 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you so much Lynn! ⭐
We’re really glad to hear our team were so helpful in guiding you to the mattress that best suits your needs. We truly appreciate your recommendation — it means a lot!
With love,
Megan at Customer Care💜
The service in the store was good
The service in the store was good, but I cannot say the same for the delivery service: the new mattress was delivered on time and it was placed on my bed, as per the terms of the £50 delivery service. However, after several sleepless nights as the mattress was extremely hard, unlike the one I tried in the store, I discovered by chance that the label stating the firmness was upside down, so the mattress waa placed the wrong way up. I almost spent a lot of money on a mattress topper, but it was sheer luck that I discovered the truth. A very poor but expensive delivery service which would put me off using this store again.
8 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you for taking the time to share your feedback with us Linda. I’m really sorry to hear about your experience and the inconvenience this has caused. While I’m pleased the service in our store met your expectations, it’s clear that our delivery service fell short, and I understand how frustrating the situation must have been — especially after several uncomfortable nights and almost purchasing a mattress topper unnecessarily.
I will ensure this is fedback.
Thank you again for bringing this to our attention, and I’m very sorry that your experience has left you feeling hesitant about using us in the future. We appreciate your honesty and hope we can restore your confidence in us,
Megan at Customer Care
Antwoord van Bensons For Beds - Southport668
We appreciate your feed
Team Bensons
Your sales person was most helpful
Your sales person was most helpful in guiding me through my purchase options
11 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you so much for your lovely review! I’m really pleased to hear that our salesperson was so helpful in guiding you through your purchase options — that’s exactly the level of support we aim to provide.
Until next time, take care,
Megan at Customer Care!
Good experience
Ian, the manager at southport was informative and helpful and not "pushy" which was appreciated. He seemed genuinley to want the best bed (mattrass) for me.
The delivery process went like clockwork and the two guys were quick and efficient.
OverallI couldn't criticise any aspect of Benson's service, hence the 5*
8 maart 2026
Antwoord van Bensons For Beds - Southport668
Thank you so much for your fantastic review! We're delighted to hear that Ian, our Southport manager, was informative, helpful, and never pushy—it's great to know you felt genuinely guided toward the right mattress. We're also thrilled that your delivery ran like clockwork and the team were quick and efficient. We truly appreciate your 5‑star rating and your lovely comments about every part of your experience,
Megan at Customer Care
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