I didn’t feel obliged to buy from the store , but given information about the product I was interested in and alternative options with no pressure. The staff in Southport are very professional and mad... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
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Lees wat reviewers zeggen
Emma who looked after me was very knowledgable , she knew hers facts , advised me certain mattresses that she thought would suit my bad back and managing heat ! She left me alone for as long as I n... Toon meer
Bedrijf heeft geantwoord
Me and my mum went into the Southport store to choose beds for her, myself and my son. We dealt with Ian who was absolutely lovely and thoughtful (and cheeky in a good way) he helped us find what we... Toon meer
Bedrijf heeft geantwoord
Emma who dealt with us was very knowledgable. Very patient, especially as we had our 5 year old granddaughter with us. She showed us all the options. Took time to explain everything. Our bed hasn’t a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Southport668
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, Verenigd Koninkrijk
- 1704513560
4,9
Uitstekend
472 reviews
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Excellent from beginning to end!
Excellent service from beginning to end. Lovely young woman helped us select the appropriate headboard in the Southport store. Delivery was on the date promised with regular up dates and then phone calls the day before and the day of delivery. Courteous and helpful young man on the day of delivery respectful of our property. The headboard looks great.
8 maart 2026
Antwoord van Bensons For Beds - Southport668
Debbie,
We're happy to hear about the excellent service you received from start to finish. It's great that the team member in the store was helpful in selecting the right headboard and that the delivery was on time with regular updates. We appreciate that the delivery person was courteous and respectful of your property!
Team Bensons
Antwoord van Bensons For Beds - Southport668
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
I received excellent service in the…
I received excellent service in the store from a knowledgeable and professional advisor. The delivery went very smoothly and I can’t fault the experience.
26 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your wonderful review Sue! We’re so glad you received excellent support in store and that your delivery went smoothly. It’s great to hear the whole experience was faultless for you,
Megan at Customer Care😊
The staff in the store are very…
The staff in the store are very helpful, friendly and knowledgable. Communication after purchase is thorough and reassuring.
The delivery process was smooth, efficient and punctual.
All in all a very professional experience.
22 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you for such a lovely review! We’re delighted to hear that our in‑store team were helpful, friendly, and knowledgeable, and that our communication kept you reassured throughout. It’s great to know the delivery was smooth, efficient, and right on time. We really appreciate your feedback — a truly professional experience is exactly what we aim to deliver!
Megan at Customer Care😊
Great service all round from start to…
Great service all round from start to finish. Had to wait 3 weeks for the headboard and another pillow but was kept informed as to the delivery date for this. Will be using again, delivery guys were excellent - nothing was too much trouble.
22 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you for your lovely feedback Chloe! We’re delighted to hear you had great service from start to finish. We really appreciate your patience with the headboard and pillow, and we’re glad our updates kept you informed along the way. Fantastic to hear the delivery team were excellent too — nothing being too much trouble is exactly what we aim for. We look forward to welcoming you back again,
Megan at Customer Care😊
Emma was really lovely
Emma was really lovely - guided us towards various beds / choices of mattresses, prices and payment options and really listened to our needs as a family. She was also great with the kids ☺️would highly recommend.
20 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you so much for your wonderful review Nathalie! 😊 We’re delighted to hear that Emma took such great care of you — guiding you through the different beds, mattress options, prices, and payment choices while really listening to your family’s needs. It’s lovely to know she was great with the kids too! We truly appreciate your recommendation and will be sure to pass your kind words on to her,
Megan at Customer Care
not free disposal and not free delivery
you would sell more mattress if it was free disposal of your old mattress and free delivery i would have put that money towards a more expensive mattress
22 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you for sharing your feedback David — we really appreciate your honesty. We understand how important good value is when purchasing a new mattress, and we’ll make sure your comments about delivery and mattress disposal are passed on to the relevant team. Insights like yours help us review our services and continue improving the experience for our customers. Thank you again for taking the time to let us know,
Megan at Customer Care
Excellent service from first visit to…
Excellent service from first visit to the shop to delivery. Lovely friendly helpful staff.
2 februari 2026
Antwoord van Bensons For Beds - Southport668
We're so happy to hear that you had an excellent experience, from your first visit through the delivery! We appreciate your positive feedback about our staff.
Stewart - Team Bensons
Sales agent was amazing.
Sales agent was amazing.. I would add her to my sales staff any day! Very impressive
17 februari 2026
Antwoord van Bensons For Beds - Southport668
We appreciate your very positive feedback! We're so glad to hear you were impressed with our sales agent. Thank you for taking the time to review.
Stewart - Team Bensons
It was straight forward Ian listened to…
It was straight forward Ian listened to what we wanted and gave us advice and options without exerting any pressure.
16 februari 2026
Antwoord van Bensons For Beds - Southport668
We appreciate your feedback. We're happy to hear that our team member listened to your needs and offered advice and options without pressure. Thank you for your positive review – Lauryn at Customer Care 💜
The shopping experience was great!
The shopping experience was great!
Shop layout was in an organised manner, easy to navigate.
Emma our salesperson was extremely knowledgeable, not pushy in any way but very professional.
Great service and thank you Emma for guiding to our final choice. Sweet dreams.
5 februari 2026
Antwoord van Bensons For Beds - Southport668
We're happy to hear that you found our shop well-organized and easy to navigate. It's great to know that you had a positive experience with our knowledgeable and professional salesperson. Thank you for your positive review – Lauryn at Customer Care 💜
Spoke to a kind customer Service…
Spoke to a kind customer Service advisor at Southport shop on the phone. She helped me order 2 wardrobes and gave options for finance. But was disappointed with the finance company who asked for proof of identity by scanning my passport. Don't trust anyone who asks for copies of important documents unless their government departments. Still have not sorted finance but the woman I spoke to said I could try again. Might have to cancel if I am unable to get finance.
6 februari 2026
Antwoord van Bensons For Beds - Southport668
Thank you for sharing your experience with us Linda. We’re really pleased to hear our Southport advisor took great care of you when placing your order and talking through your finance options. We’re sorry to hear the finance process felt uncomfortable — your feedback is important and will be passed on, as we want every part of the journey to feel safe and straightforward. If you decide to try again, we’re here to help every step of the way, and we truly appreciate your patience,
Megan at Customer Care
The shop staff were very friendly &…
The shop staff were very friendly & helpful. I explained my biggest problem was as my partner is disabled I was worried in case the bed was not delivered when agreed in case I had removed the old bed ready. I was told I could pay for them to remove the bed when they brought the new to ensure this didn’t happen. When they arrived with the new bed they said they couldn’t take the old bed (which I bought from Bensons years ago). because it was electric- yet I was receiving a new electric bed. As we have a lift in one bed room & storage in the small one there was nowhere to store eight massive boxes. So they were put in my small kitchen & hallway. This left me to dismantle the old bed & do 4 trips to the tip with my little trailer before putting together the new bed. I just managed to get it sorted by bedtime. Never again!!
The shop staff refunded my removal money & said they would follow this up for me.
30 januari 2026
Antwoord van Bensons For Beds - Southport668
We appreciate your feedback and are sorry the bed removal didn't go as planned, especially given your partner's disability. We'll investigate why the removal wasn't possible and address the communication issues. We're glad the shop staff refunded the removal fee and are following up. We value your business.
Excellent choice and serviceVery good selection of beds to see and…
Very good selection of beds to see and assess from basic to luxury
The assistant who asked me if I required help was extremely polite and competent which resulted in me choosing appropriately and happy with my choice
2 februari 2026
Antwoord van Bensons For Beds - Southport668
We're happy to hear you found a great selection of beds and that our assistant's politeness and competence helped you choose the perfect one. Thank you for your positive feedback!
Antwoord van Bensons For Beds - Southport668
We appreciate you taking the time to share your positive experience with our sales team. We're happy to hear they provided excellent service!
Store manager was absolutely fantastic
Store manager was absolutely fantastic, first time visiting bensons he was very accomodating very knowledgeable and helpful with helping us choosing our mattress great customer service throughout.
3 februari 2026
Antwoord van Bensons For Beds - Southport668
We're so glad to hear the store manager was fantastic! It's great that they were accommodating, knowledgeable, and helpful when you chose your mattress. We appreciate you noting the great customer service.
Excellent understanding of neurodivergency and sensory needs
So much care and consideration given to our son who has autism and sensory needs. Emma our sales assistant was so kind and took time to understand what he needed and talked to him and we really felt she understood him. Our son commented how lovely she was and how comfortable she made him feel after we left the store.
1 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southport668
Thank you so much for sharing this wonderful feedback Nina. We’re truly delighted to hear how well Emma supported your son and took the time to understand his needs. It means a great deal to us that he felt comfortable and valued during the visit—and his lovely comments afterwards say everything about the care Emma put into helping your family. We’ll be sure to share your kind words with her. Thank you again for choosing us,
- Megan at Customer Care💜
Excellent service from start to finish …
From the shop assistant to the delivery of the bed everything was excellent service
2 februari 2026
Antwoord van Bensons For Beds - Southport668
We appreciate your feedback! We're so happy to hear that you received excellent service from our shop assistant through the delivery process.
See you next time! Megan at Customer Care 😊
From the buying experience to the…
From the buying experience to the delivery even my invoice query all dealt with efficiently and in a friendly manner. Thank you .
27 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southport668
Thank you for your lovely feedback Alan! 😊 We’re delighted to hear that every step — from purchase to delivery to resolving your invoice query — was handled efficiently and with friendliness. We really appreciate you choosing us,
Megan at Customer Care
Staff extremely knowledgeable and…
Staff extremely knowledgeable and helpful and showed great patienc
28 december 2025
Antwoord van Bensons For Beds - Southport668
We appreciate your feedback! We're happy to hear that you found our staff knowledgeable, helpful, and patient during your visit.
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