Very happy with the service from Bensons For Beds at Festival Park. We were looking for an unusual sized mattress and were encouraged to try the relevant ones as much as we liked. Amanda made sure the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Lees wat reviewers zeggen
Great service throughout from the shop we brought the bed from to the delivery. The sales staff helped us with selecting the right mattress to suit our needs to organising payments and delivery date.... Toon meer
Tom is a good sales person he asked the right questions so he knew what we required he's very nolagable and well mannered .we also had the right pillows to suite us with the orthopaedic mattress which... Toon meer
Bedrijf heeft geantwoord
We went straight to Lee who was incredibly helpful, he listened to what we wanted and indulged us while we decided what we wanted. We never felt pressurised for a sale, it was a very good experience... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Stoke350
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Verenigd Koninkrijk
- 1782284828
4,9
Uitstekend
502 reviews
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Terrible attitude
The thermostatic control was damaged on the radiator . Still not heard anything after a week not good service . Also told by deliver both mattresses were firm when one should be medium. When asked why they said just ring the shop and nothing more!
Not good service
8 februari 2026
Antwoord van Bensons For Beds - Stoke350
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience. This isn’t the level of service we aim to provide. I sincerely apologise for the damaged thermostatic control on your radiator and for the lack of contact since your report — you should never be left waiting for a response. I’m also sorry for the confusion caused during delivery regarding the firmness of your mattresses; that should have been communicated clearly and handled more helpfully on the spot. We will be giving you a call to discuss this directly and work with you to put everything right as quickly as possible. Thank you again for bringing this to our attention, and we look forward to resolving this for you,
Megan at Customer Care
Excellent service from Faye
We came into store looking for a bed for my Mum and Dad. We were greeted by Faye who looked after us exceptionally well. She was very understanding and patient as my Dad has dementia. She listened to my detailed requests on what they needed and promptly found the best option based on their specific needs. Great in store experience thanks.
7 februari 2026
Antwoord van Bensons For Beds - Stoke350
We're happy to hear that you received exceptional care in our store. We appreciate that our team member was understanding, patient, and found the best option for your parents' needs. Thank you for your positive feedback.
Great overall experience
Great service in store, very quick service, got exactly what we needed. Staff member was amazing. Delivery was on time, the delivery / assembly men were lovely and friendly
6 februari 2026
Antwoord van Bensons For Beds - Stoke350
We're happy to hear you received great and quick service in our store and found exactly what you needed! It's great the delivery and assembly team were lovely and friendly. Thank you!
Great customer service.
28 januari 2026
Antwoord van Bensons For Beds - Stoke350
We appreciate your positive feedback! We are so glad you enjoyed our great service.
All round excellent service
Helpful assistants in showroom with no pressure to buy. Delivery on time with advance tel call giving eta. Delivery guys very helpful and careful in placing product and removing old items
31 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're happy to hear that our showroom assistants were helpful without being pushy. It's great to know the delivery was on time and the team was careful in placing the product and removing old items.
Excellent customer experience with…
Excellent customer experience with advisor.
24 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stoke350
We appreciate you sharing your feedback. We are so glad to hear that you had an excellent experience with our advisor!
We’d love to serve you again in the future.
Megan at Customer Care
Antwoord van Bensons For Beds - Stoke350
We're glad our staff was helpful. Thank you for your positive feedback; we appreciate you taking the time to share.
Excellent service from Leigh at the…
Purchased a mattress from Leigh at the stoke on trent store. Great advice and not pushy. Able to test out all the mattresses. When it came to delivery we were kept up to date, the delivery men covered their shoes and took it to the room of our choice. Would shop there again
17 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're happy to hear that you received great advice and were able to test our mattresses. We appreciate that our delivery team kept you informed and delivered your mattress carefully. Thank you for your positive feedback and we look forward to seeing you again.
No pressure in store just help and…
No pressure in store just help and advice when requested.
25 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're glad you found our team helpful and available when needed. Thank you for your positive feedback; we appreciate it.
Great help from the minute we walked in…
Great help from the minute we walked in the doors
They were just fantastic
25 januari 2026
Antwoord van Bensons For Beds - Stoke350
We appreciate you sharing your experience with us. We are so happy to hear our team was fantastic and helpful from the moment you arrived!
Really good expert advice and the test…
Really good expert advice and the test bed that pinned down how we sleep and what mattress was best for us was really inciteful
20 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're happy to hear that our expert advice helped you understand your sleep better and find the perfect mattress. Thank you for sharing your positive experience!
Antwoord van Bensons For Beds - Stoke350
Thank you for your positive feedback!
Excellent service
Excellent service from the shop to the delivery of our new bed.Would highly recommended
19 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're delighted to hear that you received excellent service, from the shop to the delivery of your new bed! Thank you for your recommendation.
Excellent
Our salesman , Leigh was very knowledgable about the products . He listened to us and was sensitive to our needs . A very swift , professional and enjoyable experience ! We cannot wait for our bed to arrive ! We took advantage of the interest free credit , which was very simple to complete at home after we had ordered the bed .
15 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're delighted to hear that our sales person was knowledgeable and attentive to your needs, making your experience swift and enjoyable. We appreciate you highlighting the simple interest-free credit process.
Neil
Smooth and informative faye was not pushy knew her stuff a very pleasant experience can't wait for our bedroom furniture etc to arrive.
5 januari 2026
Antwoord van Bensons For Beds - Stoke350
We appreciate you sharing your positive experience! We're so glad you found our team member informative and not pushy. We look forward to your furniture arriving! Thank you for your positive review – Lauryn at Customer Care 💜
A great experience with very helpful and knowledgable store assistant. …
We visited the local store and met with Amanda who was extremely helpful. After telling her about the health difficulties we were experiencing and our decision to purchase a new mattress, she explained which one would be helpful. She encouraged us to try different mattresses and explained how each one may benefit us. We were given time try assess the benefits of each one. Amanda made the choosing of a new mattress a great experience. Thank you Amanda.
5 januari 2026
Antwoord van Bensons For Beds - Stoke350
We're delighted to hear that you had a great experience at our store Lynne. It's wonderful that our employee was so helpful in guiding you to find the right mattress for your needs. Thank you for sharing your positive feedback!
We hope to welcome you back soon!
Megan at Customer Care
Staff are very professional
The staff especially Faye at Bensons festival park were very helpful
We knew what we wanted when we got there bed wise
But there was so many mattress’s to choose from
Faye came over to us to show us the one’s that would suit our needs
She was very professional and had a lot of patience
As we tried quite a few, not once did she try to pressure us into buying like some people do
It was very much appreciated we eventually found the one that suited both of us
I recommend anyone looking for bedroom furniture to go there
Thank you Faye for helping us to make the right Decision.
Sue and Phil
Thank you
2 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stoke350
We're happy to hear that our team member at the Festival Park store was very helpful during your visit. It's great to know that they were able to guide you towards the perfect mattress with their professionalism and patience. Thank you for recommending us and for your positive feedback.
Stewart - Team Bensons
Antwoord van Bensons For Beds - Stoke350
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Gave us info when we needed it and…
Gave us info when we needed it and stood back only interacting when needed,no pressure left us to it 👍👍
28 december 2025
Antwoord van Bensons For Beds - Stoke350
We’re glad to hear you appreciated the helpful, no-pressure approach from our team. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service provided to me
15 november 2025
Antwoord van Bensons For Beds - Stoke350
We appreciate your kind words! We are so happy you enjoyed our excellent service. Thank you for your support; it means a lot to us. Thank you for your review - Lauryn at Customer Care
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