Great Service from the Team. My only observation for improvement was that information by txt was slow and came after the delivery otherwise all good
Locatie
Wijzig locatieUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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Lees wat reviewers zeggen
Very happy with the mattress. The guys were brilliant who delivered the mattress and collected our old one to recycle. Staff at the Swindon store were very helpful and professional. Young lady walked... Toon meer
Bedrijf heeft geantwoord
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... Toon meer
Bedrijf heeft geantwoord
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Swindon
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, Verenigd Koninkrijk
4,5
Uitstekend
90 reviews
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Great service
I can’t recall the name of the lady in the Swindon store, it may be Laura (sorry), but she was extremely professional and helpful with our purchase. Her attitude was warm and friendly and was happy to help.
22 juli 2026
Antwoord van Bensons For Beds - Swindon
We're so pleased to hear about your positive experience at our Swindon store. It's wonderful that our team member was professional, helpful, warm, and friendly during your purchase. Thank you for sharing your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Good bed however unprofessional follow up
I really like the bed. However the bed was delivered with two visible stains at the lower end. After assembling it, the delivery team acknowledged the issue, apologised, took photographs of the stains, and advised that someone would contact me to arrange a replacement or resolve the problem. Despite this assurance, I have not been contacted, and the issue remains unresolved.
11 juli 2026
Antwoord van Bensons For Beds - Swindon
Thank you for your feedback. We're sorry to hear about the stained bed and that you haven't been contacted yet. We understand your frustration and are looking into why this issue hasn't been resolved.
The delivery/installation team were…
The delivery/installation team were great. There was a worry that it wouldn’t fit but they managed to get it in …thank you.
13 juni 2026
Antwoord van Bensons For Beds - Swindon
We're so glad our team could successfully deliver and install your item. We appreciate your kind words!
Team Bensons
Antwoord van Bensons For Beds - Swindon
We appreciate your kind words! We are delighted to know you found our team helpful and friendly.
Team Bensons
Antwoord van Bensons For Beds - Swindon
We're so glad to hear we were on time, communicated well, and were helpful!
Team Bensons - Jess
Extremely satisfied with overall services and staff, especially the support provided by the Store Manager Joanne was exceptional in the Mannington store
A year ago, 2025, we purchased a king size mattress and noticed before the delivery we could not go into our bedroom via the stairway. As we urgently contacted Joanne who listened to our problems and advised us to change a rolled mattress and took a taxi for delivery as we urgently needed.
This year, we went into the same store to buy three more beds and a mattress. The ottoman bed is great and the Slumberland Orthopaedic Support Luxe Mattress is perfect for our needs.
The delivery team were also excellent. They arrived on time, called ahead before the delivery slot, and were very courteous and careful when bringing the beds and mattress into the property.
Overall, an excellent buying experience from Bensons, staff very friendly and helpful and knowledgeable helping me choose my right beds and mattress. From the ordering process through to delivery, everything was smooth, well-organised, and hassle-free. Highly recommended.
11 mei 2026
Antwoord van Bensons For Beds - Swindon
We are so pleased to hear about your continued positive experiences with us, especially the smooth process from selection to delivery. It is wonderful to know our team, particularly Joanne, provided such excellent service. We truly appreciate your high recommendation.
Team Bensons - Jess
Shop staff most helpful
Shop staff most helpful. Bed was delivered on time as promised. Delivery drivers Steve and Carl were very good. Mattress is spot on.
15 mei 2026
Antwoord van Bensons For Beds - Swindon
We're so pleased to hear our shop staff were helpful and your delivery was on time. It's great you love your new mattress!
Team Bensons - Jess
Assisted by Jo
Assisted by Jo, assistant manager in Swindon branch.
Second time ordering a bed for the house, excellent service and always seems delighted to help around.
Over all, meets the expectation and service from Swindon branch.
7 mei 2026
Antwoord van Bensons For Beds - Swindon
Thank you for your lovely feedback! We’re delighted to hear Jo, our Assistant Manager at the Swindon branch, provided such excellent and friendly service once again. It means a lot to us that you’ve chosen to shop with us for a second time and that your experience met your expectations. We’ll be sure to pass on your kind words to the team! 😊
Great sales and delivery
15 april 2026
Antwoord van Bensons For Beds - Swindon
We're happy to hear that you are pleased with the sales and delivery. Thank you for your positive feedback!
Team Bensons
Really helpful
Really helpful lady Jo, knew exactly what the store had to offer us based on our requirements, she was very knowledgeable & extremely helpful. Came back the following day & ordered an ottoman bed.
3 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swindon
We're happy to hear that our team member was so helpful and knowledgeable! It's great you found what you needed and ordered an ottoman bed. Thanks for your feedback!
Team Bensons
The person who served was very good,she…
The person who served was very good,she was asked what was our likening ,she helped us to select what we want,because of her we would like to come back again for more purchases later
21 april 2026
Antwoord van Bensons For Beds - Swindon
Thank you for your kind words—we’re delighted you felt so well looked after and would love to see you again in the future ⭐
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist
Good service from purchase to delivery.
Good service from purchase to delivery.
Communication very good in keeping you up to date on supply and delivery date and time, delivery staff very friendly and fullfill your requirements.
13 april 2026
Antwoord van Bensons For Beds - Swindon
Thank you for your great feedback! We’re pleased you enjoyed good service from purchase through to delivery, with clear communication and a friendly, helpful delivery team.
We're always here if you need anything else,
Megan | Customer Care Specialist💤
Leah was marvellous.
On first visit to the store, we were given time to look around before the staff approached us. Leah the sales assistant was very helpful and informative.
On the day of delivery we could not see how to put the 2 halves of the base together. We phoned the store, and Leah and Jo came out to our house and joined the 2 halves and put the mattress on. Very helpful.
13 april 2026
Antwoord van Bensons For Beds - Swindon
Thanks so much for sharing your lovely review!
We’re delighted your first visit felt relaxed and welcoming, and that Leah was on hand with helpful advice (she’ll be chuffed to hear this!). Even happier to know Leah and Jo could pop out and get everything sorted on delivery day!
We hope to welcome you back soon,
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Swindon
Thank you! 😊 We’re pleased to hear you found the website easy to use, with clear photos and measurements. Your feedback is much appreciated,
Megan | Customer Care Specialist💤
Antwoord van Bensons For Beds - Swindon
Thank you! Great to hear you received such a thorough service — our polite and amazing team will be thrilled with your feedback.
Don’t be a stranger! We would love to see you again in the future,
Megan | Customer Care Specialist💜
Excellent service.
I was nervous going somewhere different as I have Crohns Disease and need the toilet urgently. The lady at Bensons let me use the toilet. She also found me the perfect bed, mattress and headboard. It really comfy. I will recommend Bensons to my friends and family.
26 februari 2026
Antwoord van Bensons For Beds - Swindon
Helen,
We're happy to hear that you had such a positive experience. It's great that our team could assist you and help you find the perfect bed. Thank you for recommending us to your friends and family!
Team Bensons
Efficient, polite quick delivery & assembly
Was contacted day before to check still okay to deliver. Driver phoned when 30 mins away. Delivery was polite, quick as was assembly.
22 februari 2026
Antwoord van Bensons For Beds - Swindon
Thank you for your lovely review! 😊 We’re so pleased you were contacted the day before to confirm delivery, and that the driver gave you a helpful 30‑minute notice call. It’s great to hear the delivery was polite, quick, and that the assembly was done smoothly. We really appreciate your feedback,
Megan at Customer Care
Other than new delivery date because of…
Other than new delivery date because of damaged to bed base the experience was good.
20 februari 2026
Antwoord van Bensons For Beds - Swindon
We're happy to hear that your experience was good overall. We regret the damage to the bed base caused a new delivery date. Thank you for your review!
Stewart - Team Bensons
Superking x2 Single electric beds with hotel headboard
Everything ran smoothly and efficiently with excellent customer services from sales team Jo Poole at the Swindon shop through to communication following our purchase and delivery and installation.
We are incredibly pleased with our electric bed and could not praise Bensons Beds enough.
We never once had to chase things and would thoroughly recommend to anyone looking into buying a bed Benson Beds have been amazing!!!!
Thank you
12 februari 2026
Antwoord van Bensons For Beds - Swindon
We're happy to hear that everything ran smoothly, from the sales team to delivery and installation. It's great you're pleased with your electric bed. We appreciate your recommendation and positive feedback!
- Jessica at Team Bensons
Great shopping experience!
Helpful and knowledgeable staff in the Swindon showroom and a wide selection of branded mattresses, excellent tracking system for delivery and courteous, smiley and efficient staff.
I have used Bensons in the past and was pleased again that everything went so smoothly ☺️
3 februari 2026
Antwoord van Bensons For Beds - Swindon
We're delighted you found our Swindon showroom staff helpful and knowledgeable, with a great mattress selection. It's great to hear our delivery tracking and team met your expectations. Thank you for your continued trust; we appreciate your positive feedback!
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