Fab experience at Bensons for Beds Lakeside, thanks to Akwasi. I visited the store looking for a new bed frame and mattress and had lots of questions about the different options. Akwasi was... Toon meer
Bedrijf heeft geantwoord
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Great experience at the showroom of Lakeside retail park with Chris. Really friendly, helpful and very informative as well, decision making was easy with him. Highly recommended...
Bedrijf heeft geantwoord
We dealt with the on line team and the lakeside branch, and found everyone very helpful and supportive to our needs and kept up to date with delivery date well done
Bedrijf heeft geantwoord
Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Thurrock561
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Verenigd Koninkrijk
- 1708869617
4,7
Uitstekend
374 reviews
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Knowledgeable, Helpful & No Pressure
Fab experience at Bensons for Beds Lakeside, thanks to Akwasi. I visited the store looking for a new bed frame and mattress and had lots of questions about the different options.
Akwasi was incredibly knowledgeable, patient and took the time to explain everything clearly, helping me find the right products for my needs. He went above and beyond to make sure I got the best possible deal, even arranging an additional discount with the store manager, which I really appreciated.
Akwasi also explained all the additional benefits available when shopping with Bensons for Beds. I chose to take up some of them and not others, but at no point did I feel under any pressure to buy.
It was genuine advice rather than a sales pitch, which made the whole experience feel relaxed.
Excellent customer service from start to finish. Thank you, Akwasi!
17 juli 2026
Antwoord van Bensons For Beds - Thurrock561
Thank you for sharing such a wonderful experience! We're delighted to hear that our team member at the Lakeside store provided such knowledgeable and patient assistance, helping you find the perfect products without any pressure. It's fantastic that you felt so well looked after, and we truly appreciate your kind words about the excellent customer service.
Thank you for your positive review - Lauryn at Customer Care 💜
Great experience at the showroom of…
Great experience at the showroom of Lakeside retail park with Chris. Really friendly, helpful and very informative as well, decision making was easy with him. Highly recommended...
12 juli 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased you had a great experience at our showroom. It's wonderful to hear that our team member was friendly, helpful, and informative, making your decision-making easy.
Team Bensons
We dealt with the on line team and the…
We dealt with the on line team and the lakeside branch, and found everyone very helpful and supportive to our needs and kept up to date with delivery date well done
13 juli 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear that our online team and the lakeside branch were very helpful and supportive. It's wonderful that you were kept up to date with the delivery date!
Christopher was amazing.
Christopher was amazing.
He was extremly helpful and the whole process was quick and easy.
Excellent customer care service.
12 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear that our team member was extremely helpful and that the whole process was quick and easy for you. It's wonderful that you received excellent customer care!
All the staff are extremely friendly…
All the staff are extremely friendly and Mason who served us was extremely patient and knowledgeable and very helpful and made it simple and pleasurable , thanks Mason
14 juli 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear that our staff were extremely friendly. It's wonderful that our team member was patient, knowledgeable, and helpful, making your experience simple and pleasurable!
Had a great experience today purchasing…
Had a great experience today purchasing two beds from the Lakeside branch. Mason was extremely helpful & knowledgeable and made the sale experience quick and easy.
12 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Thurrock561
We're so pleased you had a great experience purchasing beds from our Lakeside branch. It's wonderful to hear that our colleague was extremely helpful and knowledgeable, making your sale quick and easy.
Great from start to finish good…
Great from start to finish good communication delivery was on time allotted
9 juli 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased you found our communication good from start to finish and your delivery was on time. Thank you for your kind feedback!
Excellent service
Excellent service, was allowed to try several beds to find the one that suited me. Staff very friendly and helpful
27 juni 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased you received excellent service and were able to try several beds to find the perfect one. It's wonderful to hear our staff were friendly and helpful. Thank you for your kind feedback!
Happy with service
4 juli 2026
Antwoord van Bensons For Beds - Thurrock561
Thank you for sharing your positive experience with us!
Everything was seamless from placing…
Everything was seamless from placing the order, to regular communication, and delivery. Our new bed is amazing.
Every member of staff was polite, friendly and helpful.
5 juli 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear that your experience, from ordering to delivery, was seamless and that our team was polite, friendly, and helpful. Enjoy your amazing new bed!
Ordering was very simple as what I…
Ordering was very simple as what I would expect from Bensons. It took a couple of weeks to arrive and was given a 2 hour slot and the driver phoned early to say he was running early and it was delivered without any fuss and collected old mattress in under 20 minutes. Well done
19 juni 2026
Antwoord van Bensons For Beds - Thurrock561
We're happy to hear that ordering was simple and that your delivery was efficient. It's great the driver communicated well and handled the old mattress quickly. Thank you for your positive feedback!
Team Bensons
Reliable and excellent service
Very good service from the sales asst to the fitters.
I have bought beds and furniture in the past from Bensons, and they’ve never let me down.
20 juni 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear about your positive experience with our team, from sales to fitting. We appreciate your continued loyalty!
Team Bensons
Antwoord van Bensons For Beds - Thurrock561
We appreciate your kind feedback! It's wonderful to hear you had a great experience.
Team Bensons
Mattress purchase
The expertise of the salesman (Chris) at the lakeside store was excellent in helping us chose the correct mattress for our requirements. The updates on the progress of the order were reassuring to know that the mattress was being made. The delivery team were polite and carried out their work efficiently. All in all I rate the experience as first class
27 mei 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear our team provided excellent expertise in helping you choose the right mattress. It's wonderful that our updates were reassuring and that our delivery team was polite and efficient. Thank you for your first-class feedback!
Team Bensons
Antwoord van Bensons For Beds - Thurrock561
We're so pleased our team was helpful to you! We appreciate your kind words and feedback.
Team Bensons
Antwoord van Bensons For Beds - Thurrock561
We are so glad you found our service excellent and easy to deal with. Thank you for your kind words!
Team Bensons
Had a great experience at Benson for…
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed frames without ever being pushy. He was knowledgeable, patient, and genuinely a pleasure to deal with from start to finish. Would highly recommend Christopher to anyone searching for a new bed or mattress. Excellent customer service.
23 mei 2026
Antwoord van Bensons For Beds - Thurrock561
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was so helpful and provided excellent service. Thank you for your kind words and recommendation!
Team Bensons
Everything
From the staff in store, to the updates, to the delivery guys, to the wonderful night sleeps I've been having, everything I'd wonderful.
16 mei 2026
Antwoord van Bensons For Beds - Thurrock561
We're so happy to hear that everything, from our staff to your wonderful night's sleep, has been excellent! Thank you for sharing.
Team Bensons - Jess
Helpful Sales Person
The sales person was helpful and friendly and provided us with all the information we needed.
6 mei 2026
Antwoord van Bensons For Beds - Thurrock561
We appreciate you sharing your experience. It's great to hear that our sales person was helpful, friendly, and informative!
Team Bensons
Highly recommended
Jodie in the branch very helpful and care clients.Price and payment plan perfect.
Time scale and delivery date on time.
Communication was very good
Highly recommended
8 mei 2026
Antwoord van Bensons For Beds - Thurrock561
We're happy to hear that our branch provided excellent support and cared for your needs. It's great the price, payment plan, timeline, and communication suited you well!
Team Bensons
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