We had an amazing experience in the wednesbury branch on Friday! We went in need a mattress to take home that day, Rob was incredibly helpful in finding us one out the clearance sections. From... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Lees wat reviewers zeggen
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well. However, pillows are unsuitable for us, but they won't do anything as 'we recommend but... Toon meer
Bedrijf heeft geantwoord
We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... Toon meer
Bedrijf heeft geantwoord
A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Wednesbury606
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Verenigd Koninkrijk
- 1215057671
4,7
Uitstekend
728 reviews
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I bought a mattress last month and…
I bought a mattress last month and after a one week of sleeping there is big hole came into the mattress. Is this really bad experience i spent £450 for that.
23 april 2026
Antwoord van Bensons For Beds - Wednesbury606
We're very sorry to hear about the issue with the mattress you purchased. We appreciate you bringing this to our attention, and we have reached out to you so we can look into this further.
Team Bensons
Antwoord van Bensons For Beds - Wednesbury606
Thank you for the wonderful feedback! 😊 We’re so glad Abu looked after you so well — we’ll make sure he hears this. Thanks for choosing us! 🌟
Fantastic in store support and advice…
Fantastic in store support and advice on the perfect bed for your individual needs/wants.
Delivery team were also fantastic- very courteous, friendly and efficient.
24 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Wednesbury606
Thank you! 😊 We’re so pleased you received fantastic in‑store support and advice tailored to your needs, and that our delivery team matched it with friendly, efficient service. Enjoy your perfect new bed,
Megan | Customer Care Specialist🛏️✨
Excellent service from start to finish
Excellent service from start to finish. Staff at the shop were very helpful.
27 april 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you! 😊 We’re really pleased you had excellent service from start to finish and found our shop staff so helpful. Enjoy your purchase!
Fantastic service in store and on…
Fantastic service in store and on delivery BUT information about delivery of bed great, furniture less so as is a third party so be prepared.
25 april 2026
Antwoord van Bensons For Beds - Wednesbury606
We're happy to hear that you had a fantastic experience with our in-store service and bed delivery. We appreciate your feedback regarding the furniture delivery and will look into it.
Team Bensons
Enjoyable experience
Didn't think buying a bed could be so enjoyable. Was welcomed into store straight away by Rob. Made to feel comfortable. No pressured sales pitch. An easy conversation. Everything was explained clearly. Came away feeling great. Very excited to receive my new bed and enjoy some quality sleep !!
15 april 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you for such a lovely review! Rob will be delighted to hear this — we’re so glad the experience was relaxed, clear, and enjoyable. Sleep well,
Megan | Customer Care Specialist🛏️
Antwoord van Bensons For Beds - Wednesbury606
Thank you! We’ll be sure to pass this on to Rob and the team — they’ll be delighted 😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist
Chloe was very friendly and helpful
Chloe was very friendly and helpful, giving us good advice without being pushy. There were a wide choice of beds in lots of different firmness’.
4 april 2026
Antwoord van Bensons For Beds - Wednesbury606
Thanks for the lovely feedback! Chloe will be thrilled to hear this 😊 So glad you enjoyed the choice and found the advice helpful,
Megan | Customer Care Specialist
Got greeted by Abu on entering the…
Got greeted by Abu on entering the store and was told if we needed anything just to come and find him. Was left to look round at our own leisure and when we did need advice or questions answering Abu was on hand to assist.
10 april 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you for the great feedback! Abu will be delighted to hear this 😊 We’re glad you enjoyed a relaxed, pressure‑free visit,
Megan | Customer Care Specialist
Great Service
Richard at the Wednesbury store was very helpful, not pushy and listened to what we were after
6 april 2026
Antwoord van Bensons For Beds - Wednesbury606
Lovely feedback! We’re so glad Richard listened and helped you find exactly what you were looking for.
Wishing you all the best until next time,
Megan at Customer Care!💜
Great in store...poor after service
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well.
However, pillows are unsuitable for us, but they won't do anything as 'we recommend but up to the customer to buy' and because we have opened packaging and used-how do you know how good they are til you use them? £130 for the pillows wasted.
3 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Wednesbury606
We appreciate your feedback and are glad the in-store experience and delivery were positive. We're sorry the pillows aren't suitable. We'll review our recommendation process, as customer satisfaction is important to us.
Smooth and effortless
Smooth and effortless. I was having issues online and went in store where I was quickly assisted. The whole process took less than 10 mins and I was kept updated on my order until delivery received.
5 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you! We’re so glad we could get everything sorted quickly in store and keep you updated right through to delivery 😊
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist✨
All was good from dealing with Bensons…
All was good from dealing with Bensons Beds sales person to information on delivery and it all went to plan with ease. Delivery people also was professional
28 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you for the great feedback! 😊 We’re really pleased to hear everything went smoothly from the initial purchase to delivery, and that both our sales and delivery teams were professional. Enjoy your new bed,
Megan | Customer Care Specialist✨
Rob was a fantastic Salesman
Rob was a fantastic Salesman. He allowed me the space to browse without the hard sell but equally continued to showcase options without the hard sell.
Loved the choices of Beds and the price points.
Service was good too and am looking forward to my free gift of a mattress protector with my new bed.
26 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you for such a great review! 😊 We’re thrilled to hear Rob struck the perfect balance — helpful without the hard sell — and that you loved the range and prices. It’s great to know the service hit the mark too. Enjoy your new bed and that free mattress protector,
Megan | Customer Care Specialist ✨
Bed order and delivery
Good customer service in store
Kept up to date with progress
Delivered on time unfortunately wrong parts delivered but quickly rectified
Not disappointed with the service second time I have used Benson for Beds
17 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
We appreciate your feedback and are happy you received good customer service and were kept updated. We are sorry the wrong parts were delivered, but glad it was quickly fixed.
Antwoord van Bensons For Beds - Wednesbury606
So glad we could help with the purchase of your new mattress Mrs Tinkler! Enjoy your new mattress—always happy to make swaps smooth and fuss-free!
Sleep well,
Megan at Customer Care🛏️
Friendly and helpful assistance was…
Friendly and helpful assistance was given. The process of buying the bed and mattress we had selected was straight forward and the assistant was knowledgeable.
22 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thanks for the lovely review Andrew! So glad you found our team friendly, helpful, and knowledgeable — and that buying your new bed was smooth and straightforward. Enjoy your comfy new bed,
Megan at Customer Care💜
From the moment we walked in to the…
From the moment we walked in to the store to the moment the order was delivered and assembled they have been wonderful, couldn’t recommend Bensons for beds enough.
20 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you so much! From the moment you walked into the store to the delivery and assembly of your order, we’re thrilled to hear everything was wonderful. We truly appreciate your kind words and your recommendation — it means a lot to us,
Megan at Customer Care! 😊🛏️
We visited the Wednesbury branch and…
We visited the Wednesbury branch and found Niall very approachable and informative
19 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Wednesbury606
Thank you so much Robert! We’re really glad to hear your visit to the Wednesbury branch was a positive one and that Niall was approachable and informative. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Awful delivery service
The experience in the shop was great, and we placed the order that day. After agreeing to Finance and signing up, we then received emails that we had to pay the outstanding balance, or our order will be delayed - had to make an unnecessary phone call but all sorted. Then came the day of delivery and I had to take the mattress upstairs up with one of the delivery men (who was great) as the other refused and was trying to get me to sign a waiver which would make the guarantee null - mattress went up the stairs fine. From what was meant to be a day to look forward cause stressed.
16 maart 2026
Antwoord van Bensons For Beds - Wednesbury606
Thank you for taking the time to share your experience. We’re really pleased to hear that things started off so well in the shop and that placing your order felt straightforward. That’s exactly the experience we aim to give every customer.
Thank you for your patience while things were sorted, even though it turned what should have been an exciting day into a stressful one. We hope that now everything is in place, you can finally enjoy your new mattress and the comfort you deserve. If you ever need anything else, we’re here to look after you,
Megan at Customer Care
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