benugo.com Reviews 43

Went to the Benugo franchise in the crypt at St Paul's Cathedral in London. Should have known better. We'd intended using the M&S that had been nearby the last time we visited, admittedly pre-pandemic. Only, it was no longer there. The price for two small (make that measly) lattes, ditto a cappuccino, two tuna sandwiches and a ham and cheese baguette (on its use-by date no less)? The thick end of thirty English pounds. Might as well call it legal larceny!

The staff were very attentive, but as we hadn’t booked they squeezed us in and said we had to out in 45 minutes. Service was slow and my food was expensive and not very good. I had confit duck, which was very oily, with rather sad vegetables. Ambience bad, food poor, staff good.

Absolutely appalling!!! So i tried to order from a tablet in the Science Museum over a week ago - the tablet failed taking £60.50 from my account. Tried to speak to staff who would not help and issued me an email to contact. Been emailing every day! No response and no help. NO CONTACT NUMBER to speak to a person to resolve. As the cafe is separate Museum cannot help. The worst service ever

Visited Benugo Serpentine yesterday after completing the Target Ovarian Cancer charity 10k run. What we believed to be a treat having a nice lunch aside the serpentine, turned out the worst ever restaurant experience. The full English breakfast priced £16 was far from full, comprising of one sausage split down the middle, one mushroom two thin slices of bacon and a spoonful of beans. The fried potato cubes were missing, when challenged as to why they eventually arrived on a separate plate and only half cooked. They were inedible. Absolute disgrace, my family were so disappointed and vowed we would never eat at this restaurant chain again.

I go to Benugo in Hyde Park . Cannot praise them highly enough . The staff are so friendly , the coffee is always delicious . We go every day with our dogs . They are happy to give the dogs a drink and are so welcoming . All the staff go out of their way . All the regulars that use the park say the same . Spotlessly clean as well . Sets you up for the day !

Excellent services, excellent quality of food, good prices, amazing staff, excellent atmosphere and very fast internet so you can get your work done.

NO CASH excepted.

Excepting card only payments costs the business more money, the banks are reducing the amount you can pay into account and you people just sign up. I hope everyone boycotts your pathetic business and you go bust. Sad individuals. Will never go there again and will make sure others don’t.

Needs more variation on food. No gluten free.

Poor poor poor!
Went to the one in St Jame's Park
Food was ok but menu doesn't have the sandwiches. Asked where the loo was and staff rudely said we could only go if we were customers (which we were). Loo experience was appalling. Went to mention to the manager who said they clean it every half hour and it is the peoples fault!

St Pancras. Customer service ok, quality of the bacon and sausage roll appalling. Was super heated and badly burned my mouth. It exploded as I bit into the unbuttered stale wafer like bread roll that was hotter than the sun inside. Not to be repeated.

Hyde Park
Særdeles kedelig cæsarsalat (uden den annoncerede bacon) til høj pris.

Till staff confused and badly trained.
Processes to get a croissant(!) unclear and ultimately let to not getting a croissant at all.
“Manager” (still can’t believe he was actually a manager) clueless, hands in pockets and failed to offer any kind of solution.
Staff wandering around asking literally everyone if they had ordered a bacon bap.
Not surprising, given the standard of the staff taking orders.
Saw other customers complaining about similar issues.
Basically don’t bother going.

just nowNEW

I'll start with the positives. The view was fabulous and the pizzas were delicious however the staff need training in basic customer service, some pretty sarky comments received upon making basic requests and the cleanliness was absolutely horrendous. It all generally needed a clean but the bathrooms looked like no one had cleaned them since opening. There were faeces all over the toilets and seats, some toilets were missing lids. My hands felt dirtier after washing them in those sinks. They were more dirty than any nightclub/pub toilets I've ever been in and honestly it's just completed unacceptable. There really is no excuse for a level of cleanliness that bad. It seems there is so much potential here and with some better staff training and daily cleaning it could be a wonderful place. I really hope it improves as I would like to visit again.

I love the chai latte of this company, sadly they are not any longer in liverpool street

Benugo at willen lake Milton Keynes Lack of choice poor quality and massively OVERPRICED!!!
Staff appear unfriendly not helpful.
Such a shame they closed the other cafe to build this new one.

Ate at Benugo’s as part of a Remembrance day for my late father. Friendly welcome on arrival. Pizzas were tasty and service was great. Lovely location. Special thanks to Marc for taking extra care of us on what was an emotional day.

Great location at Willen lake and great atmosphere

Poor quality and massively overpriced. Meagre sandwiches wraps with pretty awful fillings. Served toasted wrap so hot it couldn't be eaten for 10 minutes. The coffee is OK but it doesn't make up for the food.

We went to the Benugo café in the Inner Circle Regents Park. DIRE is the polite description. The muffins were still part frozen and uneatable. The hot chocolate was barely warm, and going straight back to ask for it to be hot resulted in a second equally cool offering. And far from cheap.
The person in charge was brusque and frankly rude to several customers.
An awful experience, not to be repeated - ever! Would give zero stars if that were possible.
Though it says there is, in fact Benugo website does not in fact allow feedback. No electronic contact information.