Absolutely disgusting customer service. Purchased a £60 pan The leo -wok in Aug 25, within a few times of use it lost its nonstick. So I turned back to my denby pans which I've had for years with... Toon meer
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Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... Toon meer
Bedrijf heeft geantwoord
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... Toon meer
Bedrijf heeft geantwoord
Definitely good quality cookware. Came well packaged. Good care and cleaning advice given. We had one issue with a lid handle, the edge was a bit sharp. Contacted customer services and they sent out a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contactgegevens
PO Box 1229, AL1 9HR, St Albans, Verenigd Koninkrijk
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4,4
Uitstekend
753 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The damaged pot lid was replaced timely.
22 december 2025
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your positive review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
BergHOFf excellent products
I have had Berghoff saucepans & steamer for nearly 25 years, they have been a great servant for many years of home cooked meals. Recently one of my smaller pans lid had broken, so I looked up the sight, measured my pans & ordered new ones. These arrived, well packaged within a few days, great fit & I am really pleased to be able to keep using my pans. Thankyou.
9 januari 2026
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello June,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hello Chrissie,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Not cheap but worth every penny
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I would like so have now invested in another. They’re not cheap but they are exceptional quality and utilise a non toxic PFOA free ceramic coating . Having a removable handle and an oven proof domed glass lid are also big pluses when moving a pan from hob to oven and perfect for transferring direct to table. A great investment.
27 december 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Sean,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Purchased a set of pans at the winter…
Purchased a set of pans at the winter good food show. Excellent quality and strong pans, had an issue with 1 pan coating and they replaced it straight away under their 5 year warranty.
Recommend BergHOFF to everyone now
7 januari 2026
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Matthew,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Very bad delivery service
The reason I have given 1 star is that the courier has given me 3 delivery dates but failed to deliver and claimed to have left a calling card after I contacted the courier company they have admitted the driver was not at my property at all so as of this time I still have not received my package.By using DX Express courier services you are damaging you company's good reputation
6 januari 2026
Antwoord van BergHOFF Eurocast Cookware
Dear Hugh,
We are sorry to learn from your Trustpilot review that you experienced some difficulties with our chosen courier partners DX Express recently.
We can only apologise on their behalf that the delivery of your order took so long to reach you.
Unfortunately, it would appear that they experienced some delays over the festive period which resulted in customer inconvenience for which we take responsibility. Annoyingly, we are not informed when there are any delivery issues by DX so unless the customer tells us, we cannot step in to help action the delivery.
I should stress that we send all parcels with a ‘next day’ label but it would appear that on this occasion it took several days and several attempts for the parcel to reach you.
As a gesture of goodwill and to go some way towards rectifying the situation positively for you I have refunded not only the cost of the postage that you paid for your order but an additional 50% from the cost of the glass lid back to the card that you paid with. Please allow 3-5 days for this credit to show.
We hope that this goes some way towards resolving the situation positively for you and we hope that it will enable you to continue to cook happily with your BergHOFF products for many years to come.
Kind regards,
Customer Services
Non nonstick pan
My nonstick pan had started (after relatively few washes) to lose its non-stickability...for boiling milk! The support person 's push-back was to tell me I had to keep the bottom shiny - which is difficult to do given that you want to focus on a swift, soapy sponge...washed and gone. Poor pan, poor aftersales service.
28 november 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Dear Andre,
Thank you for your review.
We are pleased to offer a 5 year warranty on our cookware.
When you contacted our office, we asked you to provide a copy of your warranty activation code to confirm that the warranty had been activated and that the purchase was made directly from us - this process also enables us to ensure that the pan is still within the warranty period.
You could not provide the requested information but we understand that not everyone remembers to register for the warranty and so unlike many other companies we even extended this facility to enable you to merely provide a copy of your proof of purchase. This could have been in the form of a credit card receipt; bank statement showing the transaction or a picture of the completed warranty form supplied at POS. We believe this process to have been more than fair.
Unfortunately you were also unable to provide this information. We are sorry that you feel our aftersales service is "poor". Our usual procedure at this point would be to ask for the pan to be returned back to us for full testing and if found faulty we would provide a replacement under the terms of the warranty. Sadly, we are unable to do so until we can determine that the pan was purchased directly from us and within the warranty period.
We would urge you to forward us a copy of your proof of purchase at which point we can look to assist further and if necessary offer a replacement under the terms of the warranty.
Kind regards,
Customer Services
Berghoff Non stick pans
We received two Berghoff sauté pans as a Christmas present. These were not exactly the size we needed/ wanted. No problem- the staff at the ?head office could not have been more helpful. The pans were changed for more suitable sizes for our needs and although our choice was a little more expensive we were not even charged the difference. I wish all companies were as easy to deal with.
30 december 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Have been using Berghoff cookware range…
Have been using Berghoff cookware range for years, very high quality. Managed to break one of our pot's glass lids recently, and was able or buy a replacement directly from BergHoff. Received it relatively quickly and fits pot well.
18 december 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Nisha,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Very Impressive
I bought a BergHoff Eurocast from a show in the summer. I was so impressed I have ordered more product. Unfortunately I made an error with my order so didn’t receive what I wanted. Not a problem!! I phoned BergHOFF and talked to a very friendly lady who immediately sent out what I should have ordered.
Not only a fantastic product but a fantastic back up service as well.
Very impressive BergHoff.
17 december 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Mick,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hello Robert,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hello Anne,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
A very satisfied customer …
I ordered my first frying pan and grid pan online and they came very quickly, unfortunately I had ordered to large. My Husband rang your offices, spoke to a lovely lady and ordered two smaller pans. Again came quickly. Am giving the first two as a Christmas 🎄 gift to our Son in law. I purchased my original set of saucepans (which I use every day) several years ago from your display at Malvern Spring show. Thank you for a fantastic product and very quick delivery. Yours sincerely Brenda.
20 november 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Brenda,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Although the website was confusing
Although the website was confusing, the lady I spoke to on the phone was extremely helpful
19 november 2025
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Haven't received my glass lid and this…
Haven't received my glass lid and this is the second time I have ordered. First time courier lost it! Have been waiting since 18th November.
Very poor postal service they use. DX
I still have not recieved my product and will now be buying my lid from another place. Such a shame it has still not arrived.
18 november 2025
Antwoord van BergHOFF Eurocast Cookware
Good afternoon,
Thank you for your review.
Unfortnately it would appear that we have been let down on this occasion by our couriers. We despatched your order to you on the day we received it and as soon as we were notified that they had lost your original parcel, we despatched a replacement without hesitation.
Although we will always do our utmost to provide the best service possible, it is not possible for us to take full responsbility for 3rd party couriers and on this occasion, we are not sure what more we could have done to assist you along the way.
We are glad that you have now received your replacement lid and will feedback this information and your dissatisfaction to the courier company that we use.
Kind regards,
BergHOFF
What a superb product
What a superb product
In fact I think the small fry pan with lid is the only thing that actually stopped my house from burning down 🥲
On a very bad brain fog day I left the house with the pan on the gas and was out 2hrs 4mins and returned home to the house upstairs and down full of smoke couldn’t see more than an a few inches in front of me and the pan was glowing orange threw the smoke 😬how it didn’t combust can only be is down to it’s superior quality in my opinion
Sadly that day we lost all our family pets except the tortoise 🐢 which was devastating
Of course
I contacted the company to ask if I could renovate the pan and they very kindly sent me a New one what an amazing company
Can only highly recommend them as company with a great product
3 november 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Julie,
Thank you for your 5* review of BergHOFF!
What an incredible story! We are so sorry to learn of the sad demise of your household pets but we are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great customer service
I had a faulty handle on one of my pans. I wrote explaining and was asked for some pictures. Once sent, Jacquie apologised and immediately dispatched a replacement, which arrived 2 days later. Great customer service, no arguing, fast responses and replacement. Thank you BergHOFF and Jacquie.
19 november 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Teri,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Small frying pans do not work on induction
Purchased a set of Eurocast pans and generally satisfied however when we got a new kitchen and went from a gas hob to induction we discovered that the small frying pan does not work. We contacted customer service who informed us that some small pans do not work on induction and offered to replace our small frying pan with a larger frying pan (which we already have) provided we pay for it (at a discounted price) I feel that their claim that the pans work on all hobs is misleading and should have resulted in a refund or free of charge replacement.
16 november 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hi Robert,
Thank you for your review of BergHOFF Cookware.
Please note that the Eurocast range is designed to work on all hobs including induction. In the rare event that there are any compatability issues with new cookware before use then of course these items would be replaced / exchanged / refunded. Unfortunately that becomes more difficult when an item has been used for several months.
Please be advised that issues of compatability with certain induction hobs are thankfully extremely rare and usually by selecting a ring on your hob that is 2cm smaller than the base of the pan will solve the issue and the pan will work without a problem.
Kind regards,
BergHOFF
Need an option not to have a lid and handle
Would have been better for returning customers to have the option not to have a glass lid nor handle... we seem to have a growing collection!
Excellent product and now our only go to company for a pots and pans!
25 oktober 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Mark,
Thank you for your positive review of BergHOFF!
We are so pleased to read that you are happy with our products! Please be advised that all pans are supplied with handles (and if applicable lids) to avoid any confusion to new customers who are placing orders.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Product met all expectations and now…
Product met all expectations and now completes our Burghoff set of cooking collection
Delivered on time
Great service
23 oktober 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Karina,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
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