BergHOFF Eurocast Cookware Reviews 

After breaking a lid, ordered a replacement from Berghoff. Arrived 5 days later. Excellent service

Ordered on line very easy and was delivered within 2 days, very happy with the whole process

Quality products easy to clean and excellent customer service. I have bought a few times from Berghoff first time at the ideal home exhibition in London.

Excellent products, that were demonstrated and explained very well. Used daily. Had the need to contact customer service over one very minor issue and they responded vey quickly and efficiently and ensured that I was happy with the outcome. I would recommend both the company and the products with no hesitation.

My pan arrived very quickly well packaged . I have pans from years ago and love them, so bought this one as a gift. They are equally as happy. Keep up the good service to match the great product

Have been using this brand for many years now, and after someone using the wrong implements on my large Sauté pan and damaging it so badly that I had no option but to replace it, managed to get one in the sale, it was delivered within 3 days of placing the order, well packed as well. so after seasoning it as per instructions I now have a loverly new pan to start using again, I am really happy

We purchased a frying pan that did not work on our induction hob due to its size. We contacted Berghoff who offered to replace it for a larger size.
The whole process was faultless.
We cannot praise thier customer service enough.
We have several Berghoff products which are superb. Thank you Berghoff, highly recommend.

I have been using berghoff pans for many years, I especially like the baby frying pan and larger sauté pan. I have just bought new frying pan as they get used almost ever day. It arrived the next day so great service.

I have a set of these excellent robust pans but needed a replacement fry pan. Unfortunately I managed to order the wrong size. They could not have been more helpful and efficient.

Had to get a replacement lid, it was good value for money and free postage.It was on my door step before I new thank-you

excellent customer service. I purchased 7 piece cookware set from Costco. One handle broke after one year. I asked Customer service and they are sending a new handle.
Very happy 😊 via

Berghoff cookware is great. We have a vast array of their cookware from saucepans, roasting trays, frying pans to a variety of griddle pans. They are so useful as they can be used both on the hob and in the oven, making them versatile, especially as the handles are easy to remove. This also means that without the handles, they are easy to stack in the pan drawer They do not stick and can be used without oil, making them good for people who are conscious of their diet. The customer service I experienced this week has been excellent, solving my issue quickly and most satisfactorily. Well worth buying in my opinion.

We love your pans. We use them pretty much every day. Recently we purchased a new pan at a show but before use we noticed the lid was cracked. This wasn't covered by the warranty but The London China Company replaced lid without any fuss

Unfortunately, had to email with a safety complaint the service and response was prompt and resolved my issue. This was especially impressive because my item was apparently not part of my warranty but Jacquie and Marina arranged a replacement out of good will

Having had trouble with a frying pan I contacted BergHOFF worldwide and wasn't impressed with their response. However, I was subsequently contacted by Ricky and Jacquie from BergHOFF UK. The customer service I received from the UK office was exceptional. With explanations on the cleaning and keeping pans in optimal condition and replacing the Frying pan in question. Quick, caring and helpful service, highly recommended cookware and exceptional customer service.

Rquested a new lid - came next day - excellent service and communication

I have a saute pan which is in use several times a week, it's so easy to clean after each use, but I had a query. Could I make jams and chutneys in the pan without compromising the lining with both heat and acidic fluids such as vinegar. The answer was very swift from Jacqui, yes is the answer, and with it came instructions on how to deep clean my pan. Product quality and service is excellent.

Good quality. Arrived quickly and well packed to protect the glass

Replaced my well known brand with Berghoff 2 years ago and never looked back. Easy to clean, great to cook with and lightweight. Would highly recommend.

I had an issue with my frying pan where the non-stick was peeling off. I had to post the frying pan back to the distributors who inspected the pan. They replaced my pan quite quickly. They mentioned that on inspection, it appeared like some of the care instructions may not have been followed properly but they were still able to replace the pan. Great service!