BergHOFF Eurocast Cookware Reviews 

I like my pots that I bought a number of years ago. I have three 15cm pans and just 1 lid left. Replacement lids are very reasonably priced and they were replaced very quickly by the company. They were wrapped up well and arrived safely.

I ordered a 7 piece set from Gardeners World Fair, however when it arrived there was a fry pan missing. I contacted the company and Jacquie at customer services contacted me promptly, apologising and saying one would be despatched on next delivery. It arrived couple of days later. Although I haven’t used the pans yet good customer service is always high on my list.

Customer Support, fantastic. Really appreciate your support with the small issue with my pan. Thank you for supporting the replacement of the pan.
Great communications also with the update and progress.

I have had amazing customer service from Berkhoff. I bought the X7 Elite processor at Goodwood food show after being impressed by the process to make ice cream. I also have a range of cookware from Berkhoff which I bought about 15 years ago that are still going strong, so I knew the company could be trusted. On first use I unfortunately broke the tamper stick and could not find a replacement on the web so asked the customer team for help. Jacquie was amazing and offered help immediately. I was very impressed by her. Thank you Berkhoff

Great customer experience both at the show and again on the telephone when sorting an additional item

Had a little issue with a blade for a stick blender, Jacquie from customer service got back quickly and sorted out a replacement by post straight away, great service.

I originally bought the fry pan and lid at the ideal home show. Their fry pans are of very good quality but pricey. One thing worth mentioning, always follow the care instructions rather than the way that some of the products are demonstrated at the show.

I ordered three sauce pans. Unfortunately only two turned up, so I contacted the company. Jacquie from customer service got back to me within half an hour, having looked into the problem she was able to resolve it immediately, and let me know the third pan would be dispatched the next day. Excellent service. The pans I received I would definitely recommend, as I've used them for years, can't fault them

The delivery was sent to my neighbour!
And when I a purchased the item the order information was 100 per cent correct. And what frustrates me even more - was that I was asked if I filled out the delivery instructions correctly!
And in fact the delivery label was incorrect-which was nothing to do with me.

Update- I’ve just read an email from Berghoff GB and appreciate the refunded postage-22/08/2025. Also I would just like to add that the pan I received was good and I’m happy with my purchase.

Helpful, accommodating and efficient

Needed a lid replacement, ordered one and received it in good time.

This is the second pan we've had from Berghoff and both are exceptional.
Easy to use and really non stick.

We love these pans.
Had an issue with a couple and returned them for testing. Turns out I haven’t been cleaning them properly for years.
Jacquie in Customer Support was amazingly helpful. She gave us all the information we needed to return them, the engineer’s findings and our options.
As the fault was ours, we had the option of getting our pans back, or purchasing replacements.
We bought replacements.
The whole communication and service was second to none.
I highly recommend this company and their pans.

We bought a set of pots in July 2023, just recently one of the pots started to bubble, I emailed the company and received a response within hours, I followed the instructions received and returned the pot, three days later after returning the pot I received notification that a replacement would be sent, two days later the pot has been replaced. I cannot ask for a better service than this, Berghoff will always be the first company to check for similar products.

The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos.
After some communication, earlier in the year and on their advice, l deep cleaned my pan, but this only weakened the surface more. Finally l returned the pan. Although BergHOFF denied the faulty surface, they immediately replaced my pan with a new one.
So, ultimately, I'm very happy with the customer service and response, although slightly miffed at their implication that this was a fault of my own making and poor maintenance!!

Glass replacement lid arrived well packed and on time much to my relief. Did not see delivery person as parcel left by door so can’t comment further.

There was a problem with my order (I was sent the wrong item). We are all human and we all make mistakes from time-to-time so my judgement of a company is not based on looking for ones that never make mistakes, I'm interested in what happens when they do.

In this case I received an reply to my email within 2 hours. The person accepted responsibility on behalf of the company, apologised and told me how they were going to put it right.

I had one further query so replied to their email and I received clarification within 5 minutes.

The correct item was shipped and arrived the next day.

I've used their products for a few years and highly rate them. It's now really nice to know that they have customer service that backs up what they are doing.

I have a set of 5 pans. 6 years old. The saute pan got fluffy...no metal ever used on it..... I use to regularly perhaps thrice weekly. I damaged my frying pan...customer services were very good. Agreeing to replace the saute pan at a good reduced price. I also purchased a new sauce pan. Jackie was very helpful and I look forward to my new replacements. I see a complaint about no phone number for berghoff....+442082072228. For me the system worked perfectly. I've been very happy with my pan set..

This company have been so professional in their help with my problem. Fantastic in responding immediately to save communication and updating me constantly