Absolutely disgusting customer service. Purchased a £60 pan The leo -wok in Aug 25, within a few times of use it lost its nonstick. So I turned back to my denby pans which I've had for years with... Toon meer
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Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... Toon meer
Bedrijf heeft geantwoord
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... Toon meer
Bedrijf heeft geantwoord
Definitely good quality cookware. Came well packaged. Good care and cleaning advice given. We had one issue with a lid handle, the edge was a bit sharp. Contacted customer services and they sent out a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contactgegevens
PO Box 1229, AL1 9HR, St Albans, Verenigd Koninkrijk
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4,4
Uitstekend
753 reviews
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Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great service
We bought a trio of Berghoff pans attracted by the durability of their non-toxic surfaces - they get a tough life in our household and the pan surfaces took a battering, but without hesitation, the team at Berghoff replaced them without question
Well done ~ Berghoff!
2 juli 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Paul,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great product
Love the products ...and found the customer support excellent.
14 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Cathy,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent Service and Pans
Experienced a problem with my pan that was handled quickly and efficiently by the customer service team. Recommend this company!
30 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Very good service experience.
Have a number of Berghoff items. Bought 24" saucepot but after a few months noticed a fault inside the glass lid. Contacted Berghoff and Marina from customer services was very helpful and a replacement lid was sent out. Good service experience.
25 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great service and communication
After buying a frying pan at the Ideal home show which was great. I then wished to buy more. Mum & I decided to split a set. Unfortunately I ordered the wrong set! I emailed customer service and they confirmed my error! They were very helpful in providing details of how to return and have now arranged to send the correct pan set on receipt of the wrong ones. Amazing communication. Thank you
25 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Julie,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Grill Pan
I had purchased a grill pan two years ago and experienced a problem with the removable handle. I emailed BergHOFF photos of the handle were sent but I couldn’t provide proof of purchase. The response was very prompt a replacement handle was sent to me.
Customer service was first class. Thank you
17 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great item
It took a while to reach me and I had no notice of its despatch and delivery. However, grateful to receive it and it is a great item.
23 mei 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Charlotte,
Thank you for your positive review of BergHOFF Eurocast cookware!
We apologise on behalf of our courier DX Express if they did not notify you as instructed regarding your delivery. We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Shattered lid while using
I bought a saute pan at The Ideal Home exhibition on 25 March 2025. On the third use on 10th May 2025 the glass lid shattered and pieces were scattered on the hob snd kitchen worktop.. I emailed Burgeoff twice but have not have a response.
Update
I since had a response by email and a new lid was delivered on 17th June 2025.I would like to thank them for getting me a replacement lid so swiftly.
10 juni 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Dear Judy,
Thank you for reaching out.
Unfortunately our internet went down in our office earlier this week and we have only just received our replacement router from our provider.
This has had a severe impact on our customer service as we have been unable to take calls, reply to emails or even print documents for almost 3 days now!
We are back up and running as of 8am this morning (13/06) and will endeavour to reply to all outstanding queries as quickly as possible.
Please accept our sincere apologies for this delay and rest assured that we will reply to your email and provide a solution. Thank you in advance for your patience.
Kind regards,
BergHOFF
Well packaged and arrived very quickly.
26 mei 2025
Antwoord van BergHOFF Eurocast Cookware
Hello Colin,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Good customer service on Warranty issue.
Had a problem with surface of 28 cm frying pan after approx 2 years, contacted Berghoff as still under warranty. Submitted pictures as requested, then retuned pan for examination, Berghoff agreed it was covered under warranty & replaced. Only slight downside is we paid the second class postage to return the pan for Berghoff to inspect!
15 april 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Easy to lordering a new lid.
Easy to locate, easy to pay and delivered on time, very quickly.
18 mei 2025
Antwoord van BergHOFF Eurocast Cookware
Hello John,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Zero customer service
I bought 2 pans at the ideal show home. One of the pans coating has come off. I have twice, emailed the company and have had no response. I registered my warranty within a day of purchase. I have followed all guidelines for use on a low heat, season pan, washing instructions etc. Feeling I have wasted my money. Being ignored is not acceptable. I would like a replacement seeing as the issue occurred shortly after use. Still in use but having to use cooking oil as non stick is non existent .
After reply from Berghoff in response to my review- I have checked all boxes in my emails and there is nothing from Berghoff not a single reply other than the one from Trust pilot to say the y replied to my review, so I have emailed a screenshot of my history with Berghoff to show there was no reply.
1 september 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hi Maria,
Thank you for your review.
We have checked our records and we replied to your email on Friday 3rd January 2025 @ 12:34pm asking you to provide images of the pan in question. We have never had a response to this email and are still awaiting the requested images.
Perhaps you could check your spam/junk folder where you may see our email if it is not in your inbox?
We have a fully staffed UK based customer services dept who reply to all emails and refute any accusations that would suggest anything to the contrary.
Kind regards,
BergHOFF GB
I started with I frying pan now have a collection
I started with I frying pan. So impressed I now have a whole set of pans and frying pans and skillet. They work so well, and not not having to scrub them clean is a joy every time. It was a shock when my original frying pan stated to peal after 5 years. LCC we're great helping with a replacement
12 mei 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Stephen,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
New handles please
I purchased 2 pans from berghoff at the Ideal home show. They have detachable handles. The pans are amazing. The detachable handle is an absolute nightmare to use. It's very fiddly to fit to pan and then screw into place. You then have to mess about taking it off again to be able to stack pans neatly. I have other pans with a handle that just clips on and releases in no time.
10 mei 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hi Lynette,
Thank you for your review and your feedback on the handles of the BergHOFF Eurocast range.
The range used to have a clip on handle but we found that after a period of time the spring within the handle would break and so customers were frustratedly left with a perfectly working pan but with a handle that could no longer be detached and so the pan could no longer be used in the oven (which was usually a big part of the reason people had bought the pan in the first place).
We made the decision to switch the range to a screw-on handle because nothing can really go wrong! It is literally a long screw that runs through the handle of the pan; twist one way for loose and one way for tight. They take a week or so to get used to but once you're au fait with it they are great and mean your pans will last you a lot, lot longer.
When we sell you a pan that is going to last 5, 7, 10+ years we mean every aspect of the pan, not just the surface and so with the screw handles that is more likely to be the case.
We hope this answer helps to satisfy your query and we hope you enjoy using your BergHOFF pans for many years to come.
Kind regards,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hi Martin,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Very good cookware and great customer…
Very good cookware and great customer service and support
18 april 2025
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great follow up service
Great follow up service! We have used a 24cm Saute Pan and a Frying Pan for several years and they both been great. The Saute pan developed a flecked surface and we sent it off under warranty and they have supplied a new replacement. Thank you so much for brilliant service!
30 april 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Ken,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Don't cook with heat
Bought a frying, used it for normal cooking, frying eggs, bacon etc, it became so sticky that nothing came off, when asked for help under the warranty was told to deep clean it, which did nothing. I was then told we had cooked our eggs at a too high a temperature so it was our fault so no replacement or refund.
Apparently if it had been a manufactures fault it would have occurred in the first 6 months, then they would have helped..so 5 year warranty not much use.
I was told to try 2 deep cleaning methods, both of which I did several times, this made no difference.
25 april 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hi Ella,
We are sorry to read that after several years of use with the pans they were no longer as non-stick as they were. There are a couple of cleaning methods that we can advise which should help remove any burnt on food residues and ensure that you are continuing to cook on the actual surface of the pan.
If the surface of the pan is intact, the properties cannot change from non-stick to stick, more likely there is some residue there that means the food is not making contact with the surface of the pan itself and so is sticking.
If you try the two deep cleaning methods that are listed on our website under the FAQ section they should remove the residue for you and ensure you continue to get the best performance from your cookware.
If we can be of any further assistance, please don't hesitate to contact our customer services dept directly (sales@berghoffgb.com).
Kind regards,
BergHOFF
Magnificent X7 Elite blender …
Great service from ordering .The X7 Elite blender is a must, juices done in seconds, soup within 3 minutes.
Also Nina in the office was very helpful , in sorting out my order.
Keep the new products rolling.
17 april 2025
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Naresh,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
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