BergHOFF Eurocast Cookware Reviews 

The lid itself is fine, but it arrived with the lid handle 'upside down' with no instructions in or on the box on how to assemble it. Firstly Customer Services said I had not ordered from them which I clearly had. After much ado I managed to find instructions on line but a bit of lack of communication with customer services I thought and no idea why these instructions are nowhere to be found on the item, i.e. in or on the box.

Good quality cookware. Really pleased. Helpful staff.

Code Given with Purchase: IDM290325
Purchased x 4 BergHOFF items of cookware on 30th March and registered for the warranty. A week later I contacted them as the lid for the wok had tarnished after one use. I emailed them with a photo and was told this was normal and to use CIF which was contrary to the care instructions that came with the cookware. I emailed back expressing my dissatisfaction and was asked to send a photo??? They hadn't even bothered to read the email trail. They are absolutely hopeless. This cookware is extremely expensive and they offer this allegedly fantastic guarantee that 'isn't worth the paper it is written on' so to speak. Maybe their aftercare service could do with living up to their claims.
Update - lid was replaced!!

Very easy to order and came promptly .

Fantastic frying pan - non stick - non toxic. Bought a small pan at the food event at York Racecourse last year. It's been so good, I bought a second bigger pan online. Well worth the investment.

Good and quick service.

I ordered a glass lid, when it arrived the handle was on the underside with no instructions or explanation on or in the box. I emailed customer services who firstly said they didn't recognise my order number and I must have ordered it from someone else when I had clearly ordered it from them. I was told I would be sent a video on how to assemble the lid but I never was. I managed to search one on the internet and put it together no thanks to them. Poor information and communication.

Bought my saute pan at Ideal Home 24. Had it one year and very impressed of ease of use and cooking as demonstrated at show. Looking to buy more at the show now on this year. One point though it is quite heavy when full of cooked food and
tendency is hold handle closer to pan
and if you mistakenly place fingers over aluminium part of handle it is very hot!!... Best pan ever - worth the money.

Used griddle for first time, cooks evenly and holds the heat very well.

Excellent product, replacement lid due to accidental drop.
Well packed, arrived on time.

Purchased a set from the bbc good food costing £250. Upon first use, the glass lid shattered whilst cooking. It went everywhere and in the pot with the food and across the kitchen. Luckily no one had been hurt but if a child or pet had been near by then I dread to think what could happen.
Emailed customer services who fobbed it off as it could have been banged or had a hairline crack in the lid so they wouldn’t accept returns of the set and refund. Now considering how I don’t want to use the set as it’s really worried me that it could happen again and this time someone will be hurt. I sent a reply well over a week ago stating that their response had been less than satisfactory, I’ve yet to hear back from them. I suspect I will not Be getting a response. Steer clear of these pans and their shoddy customer service.

As to their response below, the glass lid did not just ‘break’ it SHATTERED which they do not seem to understand. I wouldn’t dream of even putting it in the oven or yet using the pan again with the lid.
I’ve checked my emails and have not had a response to the last email I sent so clearly someone’s telling porkies.
I stand by my review of their poor customer service.

Very speedy delivery from order

Very disappointed. Don’t believe in warranty. Purchased the pan on Home Show. Had all set of pans from the same company. I had warranty on product. The warranty is not valid unless there a visible problem with pan!?! Egg stick to it like glued. Problem even to wash it off. Absolutely disgraceful how the warranty is delt with- or scam warranty?. So- as we are happy with our products we more then generous to leave a great feedback. But when things go wrong - and I know is not that often- do not relay on the warranty- it is one big fraud. Wast of money. My Lidl old pan for job better at the moment. And is it worth the price- I thought yes but now I know is a one scam about warranty. So if you want to risk it - be sure you are on your own.
Company told me to send the item to them on my cost for examination if I want. So after spending a lot of money on product itself - you just spend more. Have fun. 👋 this is real person review.

My wife and I purchased a 12pc set from Sam's club in 2017. What sold us was the lifetime warranty. First I want to say they are great pans,don't stick and are easy to clean. We never use metal utensils and hand wash only. Shortly (maybe a year or two) after we bought them we had the small frying pan start to peal. Messaged Berghoff with pictures and they sent us a new pan. Fast forward to spring of 2023. The 11 inch pan started doing the same thing. Again I contacted Berghoff. After several email exchanges my request was denied. They would sell me one at a discount but how does that make it right with a lifetime warranty? I was very frustrated. We just eventually threw it in the trash since is was unusable and bought another :cheep"11 inch to use. Bottom line. Buyer beware. They will not honor their lifetime warranty. Not at all worth the $600 we spent without the warranty......

really good

I love these pans. My original ones I have had for many years, bought at a Christmas Fair. Have added to the original ones over the years and always the same quality.
The last order arrived much quicker than advertised and well packaged. Are already in use.

Ordering was very, very easy and delivery was quick and efficient, really pleased with the whole experience.

Bought these very expensive pans following a fantastic display at a food festival . WHAT A COMPLETE WASTE OF MONEY ! Not once have they performed as shown . Constantly sticking and burning everything cooked in them . Contacted customer service who advised to send pictures which I did . Conveniently I was told it was not a manufacturing fault so they were not covered by warranty and it was burnt food affecting the cooking performance . I was given deep cleaning instructions which I followed religiously with zero effect . originally this was one pan however after only 2 years of minimal use the other 3 pans are exactly the same . Again I contracted customer services to ask for advice. The individual who I spoke to had zero customer service skills and was actually very rude. Again I was asked to send pictures which I explained I already had . When asked if I could return them for someone to test I was advised this wasn t possible although according to other reviews this was requested.
I was told I would be contacted woth a solution and on 2 occasions surprise surprise no one has contacted me.
Other reviews have stated they have been allowed to return the pans and offered a hearty discount to re purchase . I on the other hand have been offered nothing.
DO NOT WASTE YOUR MONEY . I am going to seek professional advice as these pans were mis sold and are not fit for purpose.

In reply to my review Berghoff have used a completely different email which I sent to them regarding a broken pan lid. They have tried to imply that I have not followed the correct washing instructions by putting the pans in the dishwasher. at no point have I ever mentioned that the pans were cleaned in this way. Only the glass lids were cleaned in the dishwasher. The pans themselves have always been washed by hand following the instructions provided. Yet again they have skirted around the issue of the pans being faulty and are unwilling to accept responsibility. Shocking customer service.