Absolutely disgusting customer service. Purchased a £60 pan The leo -wok in Aug 25, within a few times of use it lost its nonstick. So I turned back to my denby pans which I've had for years with... Toon meer
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Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... Toon meer
Bedrijf heeft geantwoord
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... Toon meer
Bedrijf heeft geantwoord
Definitely good quality cookware. Came well packaged. Good care and cleaning advice given. We had one issue with a lid handle, the edge was a bit sharp. Contacted customer services and they sent out a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contactgegevens
PO Box 1229, AL1 9HR, St Albans, Verenigd Koninkrijk
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4,4
Uitstekend
753 reviews
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Love this brand of pans
Love this brand of pans, love the fact I can put them on the hob and use them in the oven, well made, easy to look after them and they continue to last for so long, i like the fact they are not heavy, I find them at the birmingham Nec and at the Malvern country show. Recently got the Teppenyaki plate, great for the oven, will get another sauce pan to the collection
15 september 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Mel,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hello Shauni,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Replacement pan lid arrived very…
Replacement pan lid arrived very quickly and very well packaged
23 december 2024
Antwoord van BergHOFF Eurocast Cookware
Hello Peter,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Poor quality and no warranty!
** UPDATE: After 2 weeks of them trying very hard to gaslight by flagging the review as not for the correct company, they finally replied after it was apparent they wouldn’t be able to take it down. It’s a clear admission that my review was accurate from the very beginning.
They are now trying again by brazenly lying that they replaced my pan last month! You rejected my request for replacement under warranty 9 months ago. Then nothing since. And suddenly out of the blue you replaced my pan last month? LAUGHABLE! YOU DID NOT! Since you clearly care a lot about negative reviews, instead of going through all this effort to cover up, how about you improve the quality of your product, your customer service and most importantly your system?
* This is a delayed review.
Very disappointed with their products. Certainly would not recommend. We purchased the 28cm non-stick frying pan and a non-stick Chinese wok with lid at the London ExCel exhibition on September 2023. We were duped by their presentation and 5-year warranty as an indicator of quality, and thus justifying the price. The non-stick only lasted 7 months, showing the presentation was a pure stunt. I contacted customer service to get a replacement; we were outright refused. The 5-year warranty is completely non-existent.
26 april 2024
Antwoord van BergHOFF Eurocast Cookware
Good morning,
Please accept our apologies for taking a few days to post a reply to this review - we were conducting some internal investigations regarding your query.
We have checked our system and can see that we replaced your pan last month under the terms of the warranty.
Obviously this does not correlate with the review you have written above.
We hope you will enjoy cooking with your new pan and continue to enjoy using your BergHOFF cookware.
Kind regards,
Customer Services
Very satisfied
Tha product is exellent. The service is quick. The communication is perfect.
Thank you!
21 december 2024
Antwoord van BergHOFF Eurocast Cookware
Hello Kitti,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great, Frustrating Commercial Approach to Customer Loyalty
The product is great but the commercial approach is frustrating. I ordered a large double plan in time to cook Christmas dinner. Then I decided to add in another pot and a wok as i thought they'd be useful. That added another £220 to the bill. When the pans arrived they incuded a voucher for 20% off any more I bought. So if I'd held off on the extra 2 items I'd have saved £44 by ordering them later. If that discount was available surely I'd should have been offered it!
So advice to others - buy items one at a time.
Advice to Berghoff - give me my £44 back!
Final point. £5 shipping is a bit rich when you are spending the best part of £500
19 december 2024
Antwoord van BergHOFF Eurocast Cookware
Hi Terry,
Thank you for your review.
Firstly, we are delighted to read that you think the product is great!
In terms of the discount code provided, many retailers offer incentives to repeat customers and we always try to look after our customers as best as we can with offers and sales throughout the year, not just immediately after the first purchase.
Regarding the shipping fee of £4.95. This is capped at a flat-rate regardless of how many items purchased or how many parcels need to be sent. We use DX Express Couriers and pay extra for their next day delivery to give the best service possible. The cost to us is significantly more than the fee passed on to our customers but again, we always try to be as fair as possible and always try to offer the best service that we can.
We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I bought the whole set of Berghoff…
I bought the whole set of Berghoff Eurocast cookware for my retirement gift for myself for $2000.00 from a vender that was at the Military Base exchange. I really like the cookware although I would never put it in the dishwasher. The only complaint that I have are the handel's for the pots. I know that the medal ones get hot and that's ok however the arm handel's are sticky not made very well. Is there a way to get these replaced? I'm sure you received other complaints about this. Please contact me at to let me know if you can assist with the replacement. I was thinking that you might have noticed this and have a replacement.
Thank you, Betty
21 februari 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Betty,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
service
a few days before christmas and you break a glass lid,but the magic of christmas and these people sell you one and send it straight away
22 december 2024
Antwoord van BergHOFF Eurocast Cookware
Hello Neil,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Antwoord van BergHOFF Eurocast Cookware
Hello Julia,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Worth every penny! Completely non stick and versatile!
I bought my set at Sam’s after watching the demo. Pretty pricy so I had to think about it overnight and went back the next day and purchased. Hands down the best cookware I have ever owned. Y5 yeas later everything remains non stick. Removable handles are perfect for oven. The lids get hot so you need a mitt to remove when using stovetop, but that is because you can use lid on oven as well. These were worth every penny and I would recommend to anyone that spends a lot of time in the kitchen
14 maart 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Daniel,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Simply the best
Purchased a complete set of pans from Costco when they had an in-store demo day ,since then we've more items either from there or direct ,hands down they are the best pans /coating that we have ever used ,they clean up so easily. Would definitely recommend
19 november 2024
Antwoord van BergHOFF Eurocast Cookware
Hello Stuart,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
i brought my first saute pan with lid…
i brought my first saute pan with lid in 2009 and was so impressed brought a bigger size a couple of years later. both of the pans are used regularly. The non stick is still perfect, clean up perfectly and still look fairly new. I love this brand and will continue to buy their pans.
27 november 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello Glynis,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I bought one their frying pans followed…
I bought one their frying pans followed all instructions, the pan is now not non stick everything sticks when I asked them to replace it as not fit for purpose, fobbed off.What a waste of money, was brainwashed by presentation.
1 september 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your review. Please note that we have a fully staffed UK customer services team and so please contact us directly (sales@berghoffgb.com) for any after sales service rather than those doing the presentations as the sales team wouldn't be aware of how best to help you.
We always strive to give our customers the best experience and best after sales service possible.
Kind regards,
BergHOFF
Great Pans!
Saw these pans at Tatton Park Foodies, Vicky was great in showing how versatile they are, we bought a set and love them so much, we look forward to adding to them.
13 juli 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
What a great pan set
What a great pan set! They perform better than any non stick pans I’ve had… and I’ve had a lot. Quality products and great service. Very happy
3 november 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I bought some of your pans a few years…
I bought some of your pans a few years ago at the good food show. I needed a large pan so I immediately looked at what you had to offer because I have been delighted with them. The new one maintained your high standards.
27 oktober 2024
Antwoord van BergHOFF Eurocast Cookware
Hi Peter,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Replacement handle
Just needed a replacement handle for my pan. Ordering was simple and delivery straight forward so all ok.
19 oktober 2024
Antwoord van BergHOFF Eurocast Cookware
Hi Gill,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I was kindly given a small BergHOFF…
I was kindly given a small BergHOFF frying pan with lid. I LOVE IT!! The lid helps keep the heat and flavours in the food, while stopping cooking smells permeating the kitchen. The pan itself is very good quality, heats rapidly and retains heat well during cooking. Very easy to clean after use. 100/10 would recommend to anyone.
8 november 2024
Review zonder uitnodiging
Antwoord van BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent service
Excellent efficient service, kept well informed of delivery and the item ordered was perfect.
24 oktober 2024
Antwoord van BergHOFF Eurocast Cookware
Hi John,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Had to phone DX as was delivered to…
Had to phone DX as was delivered to wrong address .found it on walk way opened. Not the service one would expect.
24 oktober 2024
Antwoord van BergHOFF Eurocast Cookware
Dear Terrence,
Thank you for your review and we were sorry to learn that on this occasion we have been let down by our delivery partners.
We will be taking this issue up with DX Express Couriers and passing on your feedback.
We can only apologise but hope you will enjoy using your new BergHOFF cookware.
Kind regards,
BergHOFF GB
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