The samples gave us food for thought as to what could go in what room. Although we are still awaiting planning permission for our alterations.
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Lees wat reviewers zeggen
Delivered wrong flooring so fitter couldn’t install. Then arranged a collection but courier information was deemed invalid when I tracked it and I rung customer service and was told they can’t help a... Toon meer
Bedrijf heeft geantwoord
Ordering was easy and kept updated on delivery. Love my lino!! Delivery was when expected and delivery driver lovely. Well impressed with everything. Thank you.
Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.
Contactgegevens
Units 3-4 Pennine Industrial Estate, Gorsey Brow, SK1 3DX, Stockport, Verenigd Koninkrijk
- 0161 480 1296
- www.best4flooring.co.uk
4,2
Goed
394 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent quality
Excellent quality, easy to fit, not long for delivery and carefully packaged and continued delivery updates
Thank you
20 januari 2026
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Michelle
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the quality and ease of fitting, and that the delivery experience met your expectations. We really appreciate your support and look forward to serving you again!
Kind Regards
Best4Flooring
Substandard product
March Update- after 2 months of Best4flooring contacting me to investigate this further (great news, I thought!), they now only chase when I email them, and have only prolonged the constant reminders that they have sold me a faulty product. The damage is visible, and the customer care is poor.
Original January review: I was happy with the delivery, and followed the clear instructions about preparing my room for installation. The sheet vinyl looked fantastic in my kitchen and I had deliberately chosen a hardwearing product with a 7 year domestic guarantee. However within 4 weeks there were cracks/holes in the vinyl. I contacted customer services and they told me I had dropped something heavy (NO- in 5 places? Unlikely, isn't it?), ripped it during installation (NO- I would have taken that up with the fitter) or had laid it on a damaged surface (NO- new screed). Very disappointed by the lack of customer care by Best4flooring. Any product classified as hardwearing and long lasting should last longer than 4 weeks, even if I had danced in high heels on it! Which I had not.
8 januari 2026
Review zonder uitnodiging
Amazing value and excellent service
Amazing value and excellent service, delivered on time with no hassle, very well packaged with no damage in transit
9 januari 2026
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Annie
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that your order arrived safely and on time. We truly appreciate your support and look forward to serving you again soon!
Kind Regards
Best4Flooring
Very speedy delivery …
The flooring is great and as described and was delivered very quickly.
22 december 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Rob
Thanks so much for your review! We’re glad the delivery was quick and that the flooring met your expectations. Enjoy your new floor!
Kind Regards
Best4Flooring
Antwoord van Best4Flooring Ltd
Hi Nicola
Thank you for your feedback! We’re glad you found the product easy to use, quick, and good. We really appreciate your support
Hope you enjoy your flooring and to welcome you again for any future needs
Kindest Regards
Best4Flooring
company system not working, staff rude and unhelpful
while waiting at home for a scheduled delivery, I tried to check the online tracking number - it didn't work - i tried but couldn't speak to anyone - the only number that replied was sales - the sales person was incredibly rude - i tried repeatedly to explain why i needed to be able to know where the delivery was and that the tracking number wasn't working. she wouldn't listen and just told me to track it myself. when she finally listened enough to learn thetracking wasn't working she abruptly told me to email - i explained that i needed to know what time it'd be arriving as i'd waited for it all day and needed to go out for an urgent issue and schedule when to do that - in the end she said she would pass it to a colleague who'd email me - but again gave no advise as to when that might be. it was an unpleasant and unhelpful experience caused by the tracking system not working and the person being rude and unhelpful.
19 december 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Good morning William,
We are sorry you had issues with your tracking number.
We have listened back to the call and can see that the salesperson you spoke to was advising you to e-mail in to the deliveries team as you had come through to sales.
Unfortunately, the sales team do not have access to all the in depth tracking information.
We can see that your item is out for delivery today, please accept our apologies for the delay from the delivery company at their busiest time of year.
Delivered in good time so can get the…
Delivered in good time so can get the fitters in.
Before Christmas was a great bonus.
The price was competitive,just got too see what it looks like after it gets installed ,
Many thanks to you all at Best4Flooring.
Mike.
10 december 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Michael
Thank you so much for your lovely review! We’re really pleased to hear your order was delivered in good time and that getting it before Christmas was a bonus. It’s great to know you found the price competitive too. We hope it looks fantastic once installed, and we’d love to hear what you think when it’s all finished.
Many thanks from everyone at Best4Flooring
Flooring
There was a slight issue with my order but after contacting Best4 flooring
Cloe sorted this out .
9 december 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Good Afternoon
Thank you for your review. We’re sorry there was a slight issue with your order, but we’re really pleased to hear that Chloe was able to sort it out for you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing Best4Flooring
Really great product & service
Really great customer care…I had an issue with Klarna going through & the team were on it & so helpful. I ended up just purchasing it outright but didn’t mind as I needed it delivered quickly. Arrived on time & I’m so happy with the quality! It looks so good & much more expensive than it is! Very happy & highly recommend!
2 december 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Andie
Thank you so much for your wonderful review! We’re delighted to hear that our team was able to help with the Klarna issue and make sure everything went smoothly. It’s great to know your order arrived on time and that you’re happy with the quality especially hearing it looks more expensive than it is! Thank you for the recommendation, we really appreciate your support
Many thanks from everyone at Best4Flooring
website was easy to use
website was easy to use, prices were good and product arrived when expected. Product was as good as advertised.
27 november 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Sharon
Thank you for your review! We’re pleased to hear you found our website easy to use, our prices competitive, and that your order arrived on time. It’s great to know the product met your expectations. Thanks for choosing us hopefully we can assist you again with any further projects
Kindest Regards
Best4Flooring
Great product, fast delivery
Fast delivery, excellent product, kept informed from start to delivery
21 november 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Hi Nick
Thank you for your great feedback! We’re delighted to hear you were happy with the fast delivery, excellent product, and the updates throughout the process.
We hope you enjoy your flooring and to welcome you back for any future projects
Kindest Regards
Best4Flooring
Really quick and generously sized free…
Really quick and generously sized free samples. Thank you
19 november 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Thank you for your lovely review! We’re glad you were happy with the quick delivery and the generously sized free samples. Please contact our sales team if you need any further information
Kindest Regards
Best4Flooring
You jump through hoops if order is incorrect
When an order is wrong through no fault of your own you have to jump through hoops to get it corrected. Email after email call after call.
My first order was ok but the second has definitely put me off from ordering online. I won't be recommending them.
24 november 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
Good Afternoon Deborah
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your frustration.
We understand how disappointing it can be when an order isn’t correct, and we never want our customers to feel like they’re “jumping through hoops.” Our complaints procedure does require customers to complete a short form and provide photos so we can properly investigate the issue. In some cases, depending on the nature of the complaint, we may need further information or additional images to ensure we can offer the right resolution.
Having reviewed your complaint, I can see that regular correspondence took place, mainly because the initial photos provided didn’t include the specific images requested when the complaint was first logged. This meant we had to follow up for the correct details so we could complete the investigation. I’m pleased to confirm that your complaint has now been fully resolved.
Please be assured that this process is standard practice across most companies, as evidence is essential for us to investigate properly and put things right. That said, we truly appreciate your feedback, and we will continue working to make the experience as smooth and straightforward as possible for our customers.
I had lino delivery in a quick fashion…
I had lino delivery in a quick fashion in 2024 for my kitchen it was a good experience and looks lovely
19 november 2024
Review zonder uitnodiging
Easy to order
Easy to order, fast delivery. Lovely design flooring looks great in the room
11 november 2025
Review zonder uitnodiging
Vinyl sheet flooring samples
Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seemed very reasonable and there is a good selection of roll ends and remnants also. Will definitely consider as one of my choices for flooring
18 november 2025
Review zonder uitnodiging
Great flooring
Our flooring was delivered promptly, very happy with it.
12 november 2025
Review zonder uitnodiging
Really Nice decent quality
10 november 2025
Review zonder uitnodiging
Nice lino but just not the right colour
Nice lino but just not the right colour
11 november 2025
Review zonder uitnodiging
Poor experience
Customer Feedback:
As the width I required wasn’t listed on the website, I phoned to check availability. After several unreturned calls and broken promises to phone me back, I had to chase multiple times. However, Michelle was very polite and helpful throughout — she eventually arranged for the size to be made available online, and even stayed on the phone with me until my order successfully went through.
Unfortunately, the delivery experience was very disappointing. The item arrived at around 18:00, and as I had to pop out, my wife greeted the delivery driver. He was extremely rude and refused to help her move the item into the house, even though it was only about 8 metres from the parked truck. We were unaware that this was the delivery policy. He then left the item on the pavement and drove off, leaving my wife to manage .
31 oktober 2025
Review zonder uitnodiging
Antwoord van Best4Flooring Ltd
We’re sorry to hear that you were disappointed with your recent customer experience. This is our busiest time of the year, and as a result, our warehouse and phone lines are extremely busy at the moment. We apologise if this has made it difficult for us to get back to you as quickly as usual.
We’re pleased to hear that Michelle was able to assist you with placing your order.
We’re also sorry to hear about your experience with the courier. As outlined in our terms and conditions, the courier service provides kerbside delivery only. This means that the flooring will be delivered to your door; however, due to insurance restrictions, the drivers are unable to carry the items inside the property.
We apologise that this was not mentioned during your phone call. When placing an order online, customers are asked to read and confirm acceptance of the terms and conditions, which include this delivery information. As the box was ticked and agreed to, it is understood that these terms have been read and accepted. However, we have reminded our team to ensure that this detail is mentioned during future calls in order to improve our service.
Please do not hesitate to contact our sales team if you would like to discuss this further
Kindest Regards
Best4Flooring
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