The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRomford Road 189, E15 4JF London, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Toon meer
Bedrijf heeft geantwoord
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Toon meer
Bedrijf heeft geantwoord
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Romford Road 189, E15 4JF, London, England, Verenigd Koninkrijk
3,6
Gemiddeld
84 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Swimming lesson and Facilities
The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimmer comes to take shower at the same time.
4 oktober 2026
Antwoord van Better - Atherton Leisure Centre
Good morning,
Thank you for taking the time to share your feedback, we’re pleased to hear that you find our Stage 5 trainer friendly and helpful.
We’re sorry to hear about your experience with the pool temperature and the limited number of hair dryers and showers.
Thank you again for your honest feedback, we hope to welcome you back soon!
Kind regards,
Ellis
Antwoord van Better - Atherton Leisure Centre
Good Afternoon,
Thank you for your great review!
It's amazing to hear that you liked everything about your visit, particularly our team and facilities.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
All the staff are very friendly and…
All the staff are very friendly and helpful; even the website is good.
22 september 2026
Antwoord van Better - Atherton Leisure Centre
Hi Laura
Thank you for your review.
We are very pleased to hear that you found our staff friendly and helpful, and that you've had a positive experience using our website!
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
I have been swimming at Atherton…
I have been swimming at Atherton Leisure Centre for eight years.
I really like the staff, they are nice and helpful, the place is clean.
7 september 2026
Antwoord van Better - Atherton Leisure Centre
Hello Attila,
Thank you very much for your 5-star rating.
It is lovely to hear that you have been swimming at Atherton for so long and that you find the staff nice and helpful. It is also great to hear that you find the centre clean.
We hope you continue to enjoy your swimming and take care.
Warm regards,
Shirley
Antwoord van Better - Atherton Leisure Centre
Hi Alan,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Atherton Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Great that you have more Women’s only…
Great that you have more Women’s only sessions, but would be good to have hip abducter in the women’s sessions too or abs trainer as those are the exercises that women need to do but feel uncomfortable in front of men .
19 augustus 2026
Antwoord van Better - Atherton Leisure Centre
Hi Ta,
Thank you for your review.
I am pleased to hear there are more Women's only sessions for you, and it may be an idea to mention the equipment when you have your next visit. The staff at the centre may be able to help.
I hope you continue to enjoy the sessions and take care.
Needs to work on flow
25 augustus 2026
Antwoord van Better - Atherton Leisure Centre
Hi Alice,
Thank you for your review!
We appreciate your feedback, and we're more than happy to share this with the team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
crap membership
facilities are nice membership is rubbish you cant even use the gym without buying into a swimming pass or some sort of fitness class so just overpriced as you have no choice as to get both a pass and to be able to use the gym too
1 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that the membership options haven't met your expectations. We understand your frustration regarding the available packages and appreciate you taking the time to share your feedback. Comments like yours are important and help us review how our memberships are structured and communicated to customers.
Warm Regards,
Hazal
Antwoord van Better - Atherton Leisure Centre
Hi Yusuf,
Thank you for your review!
We're deeply saddened to hear about the issues you experienced with the equipment in our gym space.
We'll be sharing this with the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Atherton Leisure Centre
Hi Virginia
Thank you for your review.
We are very pleased to see that Liam is enjoying his swimming lesson and that you find the App easy to navigate.
We hope Liam attains the skills and confidence he wishes!
Kind Regards
Amir
Goid customer service.
22 juni 2026
Antwoord van Better - Atherton Leisure Centre
Hi,
Thank you for your review.
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Fab centre!
Would love to see more women only swim sessions - especially that don’t clash with rush hour.
Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great.
Some small maintenance of gym equipment needed.
Would also love some beginner classes for women- they look pretty intimidating!
Otherwise it’s a great experience!
12 juni 2026
Antwoord van Better - Atherton Leisure Centre
Hi Sabeha,
Thank you for your feedback!
We're delighted to hear you're having a great experience overall at Atherton Leisure Centre!
We really appreciate your suggestions and will share them with the team as we continue to improve our facilities and programme.
We look forward to welcoming you back soon!
Best regards,
Azaria
Antwoord van Better - Atherton Leisure Centre
Hi
Thank you for your review.
It is great to know the staff at Atherton Leisure Centre are creating a nice atmosphere, and we hope this continues!
Kind Regards
Amir
Just when you think this place can't…
Based on below response it's £45 a month membership at this place so it isn't cheap (30% increase in 2 years) and everything is falling apart, instead of fixing things they just remove stuff.
They had around 10 floor mats now down to 4! A third of gym is closed off because of water leaks for past few months. It's a joke of a place, do yourselves a favour join somewhere else because you'll be facing 15% increases every year for a big fat ZERO!
Just when you think this place can't get any worse, after a 30% increase in prices the gym flooded 3 weeks ago leaving a third of the gym off limits.
They keep promising they are going to improve/replace equipment but nothing is ever done.
They won't even spend £50 on getting some rollers, which is beyond belief as these are cheap and basic gym items and especially bad after increasing prices by almost 50% in 2 years, making it one of the most expensive gyms in the area.
This place is an absolute disgrace, old broken equipment, parts falling off, nothing ever fixed, very poor management.
9 juni 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Michelle,
We’re really sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand your frustration, particularly around the recent price increases and the condition and availability of facilities and equipment. This is certainly not the standard we aim to provide, and we’re disappointed to hear that key areas of the gym have been unavailable and that maintenance concerns have not been addressed as expected, especially as over £3 million has been invested in our Newham centres.
Your comments regarding the flooring space, equipment shortages, and the ongoing impact of the flooding are very important. We will ensure this is raised with the management team at the centre so they can review the situation and take the appropriate action. We also recognise how important it is that any planned improvements are communicated clearly and delivered in a timely manner.
We genuinely value your membership and feedback, and we’re sorry that your recent experiences have led to this level of dissatisfaction.
Warm Regards,
Hazal
very good guidense and good support…
very good guidense and good support staff to child.
28 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Dhey,
Thanks for your review.
We are so pleased to hear that you are enjoying our Indoor Atherton Leisure Centre!
And look forward to seeing you again
Warm Regards
Tom
My both child says it was so fun and…
My both child says it was so fun and staff is very good and soo kind thank you so much for supporting my both child I m soo happy for your hard work and soo supportive receptionist she is kind good helper and good advice me again thank you so much ❤️❤️
29 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Aarya,
Thank you so much for your lovely feedback!
We’re delighted to hear both your children had fun and felt supported.
It’s great to know our team and receptionist made such a positive impression.
We truly appreciate your kind words, and will be sure to pass it onto the team!
Best wishes
Azaria
On behalf of my wife More flexible zones / times for women…
More flexible zones / times for women ie the upstairs space.
14 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Jeremy,
Thank you for raising this with us!
We appreciate your and your wife's feedback about offering more flexible zones and times for female sessions.
We're more than happy to raise this with the wider team for further review.
Thank you for your feedback!
Warm Regards,
Kaisha
Atherton gym is nothing "better"
Atherton gym is nothing "better", bad odors, dirty equipment, no music most of the days due to "contractors issues". Just sad place to be in and nothing healthy abiut it. Mold in the deinking fountains.. just bad, not better
13 april 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Deyan,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Atherton Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Antwoord van Better - Atherton Leisure Centre
Hi Kirpal,
Thank you for your review!
We're more than happy to raise this with the wider team for further review.
We apologise for any inconvenience caused by this.
Thank you again for your feedback!
Warm Regards,
Kaisha
Trash
I went to Atherton leisure centre and the hairdryer did not work. I then go to the toilet to find a pad over a hand dryer
15 maart 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Bijan,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Atherton Leisure Centre.
We have passed on your feedback to the centre so they can look at improving, with the hope that your next visit will be more enjoyable.
Kind regards,
Hazal
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.