The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRomford Road 189, E15 4JF London, England, GB
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Lees wat reviewers zeggen
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Toon meer
Bedrijf heeft geantwoord
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Toon meer
Bedrijf heeft geantwoord
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Romford Road 189, E15 4JF, London, England, Verenigd Koninkrijk
3,6
Gemiddeld
84 reviews
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Good
Good - the barriers are really weird other than that I'd recommend this facility.
16 juni 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Zohura,
Thanks for your review.
We are happy that you would recommend Atherton Leisure Centre!
Warm Regards
Hazal
It combines both theoretical and…
It combines both theoretical and physical exercises. In so doing one knows why having a healthy diet and change of habits will enable one to lose weight and gain strength.
12 juni 2025
Antwoord van Better - Atherton Leisure Centre
Hi Gilson
Thank you for your review.
It is great to know you are enjoying your experience at the Atherton Leisure Centre and a change in eating and training is having such a positive impact!
Kind Regards
Amir
Broken and dirty equipment
The upkeep of the building is very poor, referring to in Atherton Leisure centre. Hygiene is shocking , the floor is dirty, yoga mats are old, stinky and very dirty. They have not been replaced since the Opening back in 2016 - neither any of the gym equipment.
The equipment is broken, dirty or in poor condition - no replacement since the Opening in 2016.
I have been a member for 9 years as it is convenient but I am not going to renew my membership next month. It is too pricey for the offering and facilities. The Gym needs to be kept exceptionally cleaned at all the time - people sweat, touch, lay down to exercise and it is absolutely shockingly disgusting doing yoga on them mats and facing the sticky floor with hair on it.
Absolutely not worth it!
Compliments to all yoga and pilates teachers - they are all fantastic and their classes are always full, the only reason I kept my membership for this long.
Shame
11 juni 2025
Antwoord van Better - Atherton Leisure Centre
Hi Manoela,
Thank you for taking the time to share your honest feedback about Atherton Leisure Centre. We truly value long-term members like yourself, and we're sorry to hear that your experience has fallen short of expectations.
We sincerely apologise for the cleanliness and equipment issues you've highlighted. Hygiene and proper maintenance are fundamental to providing a positive experience, and it's clear that we’ve missed the mark in your case. Your concerns about the yoga mats, gym floor, and overall upkeep have been noted and will be raised with our facilities and operations team immediately for review and action.
We’re especially grateful for your kind words about our yoga and Pilates instructors. We’re proud to have them as part of our team, and it's great to hear they’ve made a lasting impact during your time with us.
We’re disappointed to hear that you’ve decided not to renew your membership, but we completely understand your decision. Please know that your feedback will play an important role in pushing for necessary improvements.
If you're open to it, we’d appreciate the opportunity to speak with you directly and learn more about your experience. Feel free to contact our Customer Service Team at customerservices@gll.org.
Thank you again, and we hope we may have the opportunity to welcome you back in the future under better circumstances.
Warm regards,
Charmaine
its easy to use
the website is extremely easy to use and very easy to navigate and everything stands out and matches their values and you can get any information from there
30 mei 2025
Antwoord van Better - Atherton Leisure Centre
Hi Ayaan,
Thanks for your review.
We are so pleased to hear that you are such a fan of our website!
Warm Regards
Hazal
Like the gym and swimming pool
Really like the place because it’s not too cosy like other gyms. The swimming pool is clean and staffs are very friendly.
28 mei 2025
Antwoord van Better - Atherton Leisure Centre
Hi Asfaq,
Thank you so much for your kind words!
We’re glad you enjoy the open atmosphere at the Atherton Leisure Centre and appreciate the cleanliness of our pool. Our team works hard to create a welcoming environment, and your feedback means a lot to us.
We look forward to seeing you again soon!
Kind regards,
Charmaine
Aqua aerobics
Atherton leisure centre.
I like the warm and friendly atmosphere that it has from the get go. It is very convenient and easy to get to and has a good varied activities and experiences
23 mei 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Avril
Thank you for your review.
We are very pleased to hear you the staff and members are creating a warm and friendly atmosphere at the Atherton Leisure Centre.
It's great to know you find the centre convenient and enjoy the variety of activities on offer.
We hope to continue providing positive experiences every time you visit!
Kind Regards
Amir
bad to worse
My last review was that the pool was nice but not sure what “better” have done to the place, everything works now and broken lights finally fixed but staff are miserable. The floor manager has got worse since my last review, Tracey just looks like she wishes she was somewhere else.
The price increase is an absolute joke, that was the last straw for me.
1 mei 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Gordon,
Thank you for taking the time to share your feedback. We’re glad to hear that some of the facility issues you previously mentioned have been addressed, such as the lighting and overall functionality.
However, we're very sorry to learn that your recent experience with our team did not meet your expectations. We understand how important it is to feel welcomed and valued, and we take your comments about our staff, especially the floor manager, very seriously. This will be shared with our management team so we can address it internally and make improvements.
Regarding the price increase, we understand your frustration. While we strive to keep our pricing fair, adjustments are sometimes necessary to maintain and improve the quality of our services. That said, we never want our members to feel that they’re not getting value in return.
We genuinely appreciate your past support and are sorry to hear this may be your last visit. If you’d be open to it, we’d welcome the opportunity to speak with you directly and learn more about your concerns. Please feel free to contact us at customerservices@gll.org.
Warm regards,
Charmaine
I used to love this gym but it's gone downhill…
I used to love this gym but it's really gone down hill after Better took over. And this isnt a complaint against staff. Atherton used to have an amazing programme of varied, impactfull classes and they got rid of all of that and replaced it with legs bums and tums. These were packed, popular classes with incredible instructors, and almost entirely the only reason for membership. I'm probably going to be cancelling at this point, because I waited to see if we'd have all the cancelled classes/programming adequately replaced. But this has not been the case at all. Also dirt and unpleasant smells have become a much bigger issue than previously. Just super disappointed, there is a managed decline in the services and quality of the gym, while still increasing prices. This is my experience since betters take-over and until now.
12 mei 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi S Madi,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your disappointing experience. We truly appreciate your past support and loyalty to the gym. It’s disheartening to hear that the changes made after the takeover haven’t met your expectations, especially regarding the class programming and overall gym environment.
Your comments about the removal of diverse classes and the issues with cleanliness and odors have been noted. We understand that these changes have had a significant impact on your experience, and I can assure you that your concerns are being taken seriously. We’re actively working to improve both the variety of classes and the quality of the gym’s facilities, and your feedback will be valuable in guiding those improvements.
We hope that you'll give us another chance in the future as we continue to make adjustments and provide a better overall experience. If you’d like to discuss your concerns further, please feel free to reach out to us directly. We’d love to do what we can to improve your experience.
Thank you again for your honest feedback.
Kind regards,
Charmaine
Antwoord van Better - Atherton Leisure Centre
Hi Mylc,
Thank you so much for your kind words!
We're glad to hear that you found the timetable convenient and our staff friendly at the Atherton Leisure Centre. Your support means a lot to us, and we're thrilled to know you had a great experience with our company. We look forward to serving you again soon!
Kind regards,
Charmaine
The reception staff are very helpful
The reception staff are very helpful, I love the pools as they have easy access for older swimmers, and I appreciate the time slots so the pools are never overcrowded. A costume spinner would be an asset, and an extra hairdryer would be useful. The lifeguards are very watchful and nice.
1 mei 2025
Antwoord van Better - Atherton Leisure Centre
Hi Lynda,
Thank you so much for your kind feedback!
We're delighted to hear that you enjoy the pools at the Atherton Leisure Centre and appreciate the easy access and time slot system — it's great to know it's making a difference. We're also glad our reception team and lifeguards made a positive impression. Thank you for your suggestions regarding a costume spinner and an extra hairdryer; we truly value your input and will certainly take this into consideration for future improvements.
We look forward to welcoming you back soon!
Warm regards,
Charmaine
From cancelling
From cancelling
My classes without appropriate notice, now no instructors taking over current classes I was attending to changing from Les Mills to some other programme without no notice. Yet you want to increase my charges from 1 April which is a joke as the service you are providing is below par. I am happy with the classes with instructors bu services from the better team communication etc no is terrible
4 maart 2025
Antwoord van Better - Atherton Leisure Centre
Hi Angela,
Thank you for your feedback, and I sincerely apologise for the issues you've experienced. We understand how important consistency and communication are to our members, and we're sorry that we haven't met those expectations recently. We will take your concerns seriously and address the lack of notice around class changes and the transition in programming.
Your feedback regarding the instructors and communication has been noted, and we will work on improving these areas to provide a better experience. We truly value you as a member and are committed to making improvements.
If you have any additional concerns or would like to discuss this further, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work through these changes.
Warm regards,
Charmaine
Was very good
31 maart 2025
Antwoord van Better - Atherton Leisure Centre
Hi Emilia
Thank you for your review.
It is wonderful to see you had a good experience at the Atherton Leisure Centre, and we hope to see you soon!
Kind Regards
Amir
Appreciation
This is a great organization with quick & most helpful customer service.
13 maart 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Jayant,
Thank you so much for your lovely words!
We're thrilled to hear that you had a positive experience with our customer service. We always strive to be as helpful and efficient as possible, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!
Kind regards,
Charmaine
Antwoord van Better - Atherton Leisure Centre
Hi Eva,
Thank you so much for your kind review.
We are delighted to hear that everything was perfect at the Atherton Leisure Centre. We appreciate your support and look forward to serving you again soon!
Kind regards,
Charmaine
The membership was easy to access and…
The membership was easy to access and the membership adviser was helpful and polite
28 februari 2025
Antwoord van Better - Atherton Leisure Centre
Hi Mandy
Thank you for your review,
We are delighted to learn that the membership sign-up process was successful and that the staff member provided helpful assistance.
We hope you enjoy using our facilities and thank you for choosing Better!
Kind Regards
Amir
Antwoord van Better - Atherton Leisure Centre
Hi John
Thank you for your review.
We are very happy to see the staff have been able to help and provide a great service and help with your enquiries and hope you enjoy using the facilities at the Atherton Leisure Centre!
Thank you for choosing Better,
Kind Regards
Amir
Great customer service by Gavin
Better have recently taken over my gym and my membership was up for renewal. There was a discrepancy with the price for the annual membership so I emailed customer service. Gavin contacted me by phone to assist and he was great at resolving my issue. I managed to renew my membership over the phone at my usual cost. He was very helpful and the whole experience was pleasant due to his genuinely pleasant manner.
10 januari 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Mariam,
Thanks for your review.
We are so happy to hear that Gavin was able to assist you with your renewal and have passed on your wonderful feedback!
Warm Regards
Hazal
Brilliant service
Had a brilliant kids soft play with party room. Staff Kripa was brilliant and provided an excellent service, well done to all the team at Better Atherton Leisure centre
11 januari 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Good Morning J Singh,
I hope this message finds you well.
We are delighted to learn that your child's Soft Play birthday party was a massive success at the Atherton Leisure Centre. Our team works hard to create a welcoming and friendly atmosphere, and it’s wonderful to know that our staff has made you feel at home. It’s wonderful to know that our dedicated staff members have been helpful to you to ensure your child's party was a great success.
If there’s anything else we can do to enhance your experience or if you have additional feedback, please don’t hesitate to reach out. We truly value your patronage and look forward to continuing to provide you with an excellent experience at our centre.
Warm regards,
Charmaine
nice people nice gyms nice understanding
5 december 2024
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Veysel,
Thanks for your review.
We are so pleased to hear you are enjoying Atherton Leisure Centre.
Warm Regards
Hazal
Great customer service via phone and on…
Great customer service via phone and on site.
30 oktober 2024
Antwoord van Better - Atherton Leisure Centre
Hi Gwen
Thank you for your review.
We are very pleased to see you have received great customer service from us and hope any queries you may have had have been answered!
Please let us know if you need further assistance and thank you for choosing Better!
Kind Regards
Amir
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