The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRomford Road 189, E15 4JF London, England, GB
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Lees wat reviewers zeggen
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Toon meer
Bedrijf heeft geantwoord
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Toon meer
Bedrijf heeft geantwoord
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Romford Road 189, E15 4JF, London, England, Verenigd Koninkrijk
3,6
Gemiddeld
84 reviews
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Quick swift response to my query
I contacted Better via Facebook Messenger to request a one-month freeze for swimming lessons at Atherton leisure centre for my children due to Ramadan. I received a response within the hour, my request was accepted, and my account was credited accordingly. I was also reassured that my children would not lose their place when they resume lessons after Ramadan.
Rachel was extremely helpful. Thank you to all the staff who dealt with my query so swiftly and efficiently.
13 februari 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Foz,
Thank you for your wonderful review!
We’re really pleased to hear that your Ramadan freeze request was handled quickly and smoothly.
It’s especially lovely to know that Rachel and the team were so helpful in resolving this for you.
We’ll be sure to pass your feedback on to her.
We look forward to welcoming your children back to their lessons after Ramadan.
Thank you again for your thoughtful feedback!
Warm Regards,
Kaisha
About the gym
The scan to enter the gym does not work all the time.
Several equipments do not work in the gym.
The gym is extremely dirty does not appear like it has been cleaned.
The work out matts are all damaged.
Bins are never emptied. There are never staff around if you need assistance.
4 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hello.
Thank you for your comments and feedback.
Kind regards
Antwoord van Better - Atherton Leisure Centre
Hi Jacqueline
Thank you for your review.
It is great to see that the staff at Atherton Leisure Centre are creating a friendly environment.
Please do not hesitate to reach out if you have any questions or enquiries!
Kind Regards
Amir
The family changing room has one toilet…
The family changing room has one toilet and it was very dirty. Urine over the toilet seat, tissue blocked in the toilet, unable to use.
2 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hello Shajada,
Thank you for providing your feedback.
We regret that your experience at The Atherton Leisure Centre did not meet your expectations.
Please be informed that I have forwarded your comments to the centre manager for further review.
We trust that your next visit to the centre will be more satisfactory.
Kind regards
I took my daughter and she was in the…
I took my daughter and she was in the pool for 15 mins and was told her session was done. It’s already hard enough bring her for just 30 mins in this cold. What is the point of her even getting h wet for 15mins
17 januari 2026
Antwoord van Better - Atherton Leisure Centre
Hi Maliyah
Thank you for your review.
We are very sorry to hear about your daughter's recent experience at Atherton Leisure Centre.
Your feedback has been passed on to the General Manager at the Centre, and we have passed your feedback on to the General Manager to look into.
Kind Regards
Amir
Excellent service and always have a good time.
I always have a good time, clean environment, conducive environment, friendly staffs, always to support. Excellent customer service received, well done, Keep it up.
10 oktober 2025
Antwoord van Better - Atherton Leisure Centre
Hello Mojibade,
Thank you for your comments and feedback.
Kind Regards
Atherton Leisure Centre Staff
At Atherton Leisure Centre the staff are professional, helpful and friendly.
I like the fact they are listening to the customer's feedback and trying to reflect on that. My experience for last week two sessions were enjoyable because the floor was cleaned in Studio 1 &2 . Thank you and keep the good work 👏 🙌
10 oktober 2025
Antwoord van Better - Atherton Leisure Centre
Hi L y
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Atherton Leisure Centre and have noticed the improvements.
Your feedback will be passed on, and we look forward to seeing you again soon.
Kind Regards
Amir
Better lessons
Better lessons
Is doing great learning experience,
My child
Is enjoying is swimming lessons, he comes home very happy and excited
30 september 2025
Antwoord van Better - Atherton Leisure Centre
Hi Minhaj
Thank you for your review.
It is great to see your child is enjoying the swimming lessons at Atherton Leisure Centre, and we hope he reaches the goals and confidence he wishes!
Kind Regards
Amir
Friendly staff
1 oktober 2025
Antwoord van Better - Atherton Leisure Centre
Hello Aasia,
Thank you very much for your comments and feedback.
Warm Regards
Great venue for a variety Atherton of approaches…
Great venue for a variety of approaches to yoga.
22 september 2025
Antwoord van Better - Atherton Leisure Centre
Hello Charlotte,
Thank you for your comments and Feedback.
Kind Regards
Circuit Training and Strength Fitness Class with Albi and Fabiana
Circuit Training Fitness Class with Fabiana on Saturdays is extremely good! She is very professional, kind and supportive, and attentive! The circuit exercises are smart and good. Fabiana put efforts to explain it very well and with kindly manner which in my eyes makes it a good coaching. Also Strength Fitness Class with Albi on Sundays (he also works together with Fabiana on Saturday circuit often) is amazing. He is very kind and knowledgeable. I can approach him and ask any questions and he is so happy to demonstrate, support and teach with training techniques. I’ve already learned a lot because of his and Fabiana’s guidance. I love them! They connect and engage with people and that’s how it should be done. You actually leave the session knowing more and stronger. I recommend classes with them to everyone! Thank you ❤️
23 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hello Agnieszka,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Antwoord van Better - Atherton Leisure Centre
Hi Unikauskaite
Thank you for your review.
It is great to see that you are having a great experience at the Atherton Leisure Centre, and the centre staff are creating a wonderful atmosphere.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
They are very helpful when there is…
They are very helpful when there is some thing you are not sure about29
27 augustus 2025
Antwoord van Better - Atherton Leisure Centre
Hi Denise
Thank you for your review.
We are very pleased to see that the staff at the Atherton Leisure Centre have been able to assist with your enquiries!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Good trainers
Good trainers , the girls help my daughter to swim, and my daughter felling very well after the session, she’s happy to come back , actually she want to swim more
13 augustus 2025
Antwoord van Better - Atherton Leisure Centre
Hi Valentin
Thank you for your review.
We are very pleased to hear your daughter is enjoying her swimming sessions and is leaving the lessons feeling positive!
It’s wonderful that she’s excited to come back and wants to swim even more.
We hope your daughter achieves the skills and confidence she desires while participating in our swimming lessons!
Kind Regards
Amir
Antwoord van Better - Atherton Leisure Centre
Hi Safwana
Thank you for your review.
It's wonderful to hear that you're enjoying swimming at the Atherton Leisure Centre, and what a fantastic way to keep fit and healthy!
Kind Regards
Amir
Really friendly staff
Really friendly staff. Clear sign posting. Professional friendly Pilates individual who adapted the class for several individuals. Made positive corrections and explained why. She was really knowledgeable and made me want to return to her class. Which I will.
14 juli 2025
Antwoord van Better - Atherton Leisure Centre
Good Morning ValW,
Thank you very much for your comments and feedback
I will pass on your comments to the Centre.
Warm regards.
Mr Hussain
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and treated everyone with respect and equality.
13 juli 2025
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hello Mr Hussain,
Thank you very much for your comments and feedback.
War Regards.
Mis conduct
I was in disabled shower some one throwing dirty wet tissues constantly 4-5 times and we reported immediately after that and they caught a boy with help of cameras but no further action they taken against him yet ,
And today so many young people were misbehaving in the pool and safeguard unable to control them they were group around 10-14 people and doesn’t know how to swim and obstacle others and safeguard were only slightly seems them which is very bad behavior and unfair with others this incident were yesterday 11-7-2025
And other were already reported dated 09-7-2025
Please sort this issues kind regards
9 juli 2025
Antwoord van Better - Atherton Leisure Centre
Good Afternoon Ali,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments/feedback to the centre and have asked that they investigate the issues you have raised.
Thnak you for your understanding and wishing you a pleasent day.
Kind regards
Aaiasa
It will be good to top up water in better gym,in this kind of heat
The rest is fine.Thank you
10 juli 2025
Antwoord van Better - Atherton Leisure Centre
Hello Veronika,
Thank you for your comment and Feedback.
Please be advised that the Gym have water facilities on both levels.
Antwoord van Better - Atherton Leisure Centre
Hi Dee
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Atherton Leisure Centre!
We hope this continues, and thank you for choosing Better!
Kind Regards
Amir
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