Better - Britannia Leisure Centre Reviews 

Fun first visit to Britannia Leisure Centre with my two young Grandsons. Fantastic guidance and support from all the staff (reception through to poolside). Thank you so much for a great session at Family Fun Swim.

El personal es excelente y amable, la instalation es super completa.

Helpful staff.
The gym instructor are the best I have seen. Especially Rosleen she is the best.
The gym is always clean . We Enjoy the women's session on Mondays and Wednesdays too.

Learning new skills was good and I'm happy with my swimming instructor

Very good customer service. The trainers are so nice and patient. Very neat facility

Relaxed environment, staff are all nice and helpful. Gym has plenty of equipment. The hot water works in the showers. Can also grab a coffee after which is nice.

Extremely poor service, lack of accountability and no refund

My son attended Kings Hall for 7 years. The centre was then closed and he was reassigned to a centre that was too far for us to reasonably travel to. We then tried Britannia, but the experience there was very disappointing — the classes were overbooked, uninspiring, and my son no longer wanted to attend.

I called to cancel the membership and was advised by a staff member on the phone to cancel the direct debit. After doing so, the centre then refused entry to my son, despite still holding two months’ payment in advance on his account.

What followed was extremely frustrating: over 25 calls chasing a refund, with repeated promises that a manager would call me back and that a refund request would be processed. Two months later, nothing has been refunded and there has been no proper resolution.

This company shows very poor management, a lack of accountability, and unprofessional customer service. Their main focus appears to be retaining money rather than resolving issues fairly.

I would not recommend this organisation based on my experience.

Mirko the instructor is great! she really loved her first swimming lesson,

Amazing
The venues are all so clean and the staff are always so helpful the equipment is first class sometimes some aren’t working but that’s because of the frequent usage.
The only thing is the pool is always so cold which is a big let down but everything else is great

I just wanted to leave a review to say how impressed I was with the service I received from Dan this evening. I was having trouble booking tennis courts, but he jumped in to help right away. In fact , what really stood out was that when our call accidentally dropped, he actually called me back to make sure everything got sorted. That level of care and determination is rare these days, I tell you.

Dan was patient, professional, and genuinely committed to helping me even when my schedule wouldn’t allow me to rebook anyway. Thanks to him, my night got way better. Honestly, customer service like this makes such a difference. Huge thanks, Dan!

Such a lovely place to visit with your baby, and their baby swim class is just the best

I can’t recommend Fidan enough to any parent looking for a SEND swimming teacher. She tailors every lesson to suit my autistic son’s sensory and communication needs, making him feel safe and understood. Her calm, consistent approach has helped him gain a level of water confidence we once thought was out of reach.

Britannia Leisure Centre is truly fortunate to have such a skilled and inclusive instructor on their team.

Teachers don’t focus on individuals just doing drills as groups, if the kids keep up, great even if they are not doing the technique correctly, they’re getting through. Now if your child can’t cheap up, then they just get left behind by the teachers, the teachers don’t look about to give individual tips

They keep rising prices every single year... it's getting expensive

Great venue, very popular to the point of not being able to secure a place esp. for the morning resistance training classes,
The better the teacher the more dirt book in what you want, a bit frustrating.

I want to share my experience at Britannia on February 5, 2026. What happened was incredibly frustrating for regular paying customers. Every Sunday, it seems that normal patrons are being asked to leave the swimming pool due to private bookings made by a Jewish community group.

What Britannia doesn’t disclose is that for regular customers, private bookings cost £70 per swim lane per hour, totaling £420 for the full pool per hour and £840 for two hours. In contrast, it appears that private bookings for this community are offered at a significantly lower rate of £100 for the full pool, sauna, and steam.

Yesterday, our swimming session was canceled at the last minute because this community had made a booking. It feels like Britannia prioritizes only these private bookings over the needs of hard-working individuals who come to relax after a long day. I believe that such bookings should be categorically banned during peak times to ensure fair access for all customers.

I hope that Britannia can find a better way to balance private bookings with the needs of all its patrons.

My daughter loves her swimming lessons and looks forward to going each week

Centre was said to have parking but didn't. The session with the instructor was very good if a bit fast for a beginner. Nice venue. Has lifts.
Only has 3 disable bays on street outside. While I dont have blue badge I have limited walking mobility which is why I'm accessing sessions.
Trainer waa good as was the room .

I really like all the facilities at the Britannia Leisure centre, it's a great place place for such a variety of physical activities! However, so many times I see the big sports hall unused and empty where I'm sure that people would enjoy using it to e.g. play basketball in it. I know, there might be dedicated basketball times or regular clubs that one could sign up to, but I think it would really serve the community if the centre managers/staff would be more forthcoming with such spontaneous endeavours. (I.e., if the hall is empty and not booked for/by any specific activity, I think it should be free to use for anyone to do whatever they want in it)
Thank you so much!

I swim and do classes at Better Centres in Hackney. The facilities and the trainers are all great, changing rooms very clean and the staff doing a good job. The only bad thing about Better is its App, which still has quite a lot of bugs. But it's worth putting up with its quirks to access such great leisure facilities all across London.