We had our son’s first swimming lesson last Saturday, and he was quite scared of the water because he thought it was too deep. However, Dean was so helpful, patient and reassuring that he made our s... Toon meer
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Locatie
Wijzig locatiePitfield Street, N1 5FT Hackney, GB
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Better is a nation-wide chain of health centres (eg. gym, swimming pool etc) that serves local communities in the respective areas. I rang up the Better Gym Hackney/East London helpline recent... Toon meer
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Britannia leisure centre has taken almost a month to fix an issue with the sauna. Having been repeatedly advised it’ll reopen week after week. Clearly the management there are not prioritising issues... Toon meer
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I just wanted to leave a review to say how impressed I was with the service I received from Dan this evening. I was having trouble booking tennis courts, but he jumped in to help right away. In fact... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Pitfield Street, N1 5FT, Hackney, Verenigd Koninkrijk
3,8
Goed
142 reviews
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Receptionists being receptionists
The front desk staff are extremely rude with 0 professionalism.
Points to consider. You are renting out a sports hall space, to me at a charge. Why then is it an extra £3 for additional players? I didn't know I could play badminton on my own. It's a joke. I would have paid the extra £3, but the rudeness of the receptionist staff deterred me from doing so. She had no clue in how to speak to customers, I'm not sure why kids are hired to fill up space as receptionists, when they have no clue of how the booking system works. I showed her the booking system on my phone and at no part did it say to pay an extra £3. The signs are up by the exits so customers cannot see when they walk in? Which makes a lot of sense.
The space is great, but I'd never go here again, because the receptionists really let this place down with their behaviour. They need new staff ASAP!!!!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi M
Thank you for your review.
We are sorry to hear about your recent experience at the Britannia Leisure Centre and will pass your feedback on to the General Manager.
The price for a session has always only included the customer who's booking, and any additional attendees are required to pay an admission fee.
https://www.better.org.uk/legal-policies/terms/activity-terms
Kind Regards
Amir
We appreciate your feedback but we will not be removing the admission fee.
Antwoord van Better - Britannia Leisure Centre
Hi Ms. Mannan,
Thank you so much for your kind words regarding your visit! We are thrilled to hear that you had a positive experience at the Britannia Leisure Centre. It’s always our goal to provide a clean, welcoming, and well-equipped environment for all our guests.
We appreciate your feedback on the cleanliness and functionality of our facilities. Our team works hard to maintain high standards, and it’s wonderful to know that their efforts have made a difference for you.
We can't wait to welcome you back for your next visit! If there are any specific amenities or activities you enjoyed, or if you have any suggestions, please feel free to share.
Looking forward to seeing you again soon!
Kind regards,
Charmaine
Antwoord van Better - Britannia Leisure Centre
Hi Debz,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience at our Britannia Leisure Centre.
It’s great to know you found our staff to be polite and helpful during your visit. We take pride in providing excellent customer service, and it’s always rewarding to hear that our efforts are noticed. Additionally, we’re thrilled that you appreciated the cleanliness of our facility. Our team works hard to maintain a tidy and welcoming environment for all our guests.
We sincerely hope to welcome you back soon for another enjoyable visit! Please let us know if there's anything we can do to make your next experience even better.
Best regards,
Charmaine
The staff are really friendly
The staff are really friendly. They helped me on the machines I went on. They also focused on my chosen ability and recommend the machines that would help me.
30 juli 2025
Antwoord van Better - Britannia Leisure Centre
Hello Ebun,
Thanks for your comments and feedback.
we are pleased to hear that the staff at the centre has been very supportive.
Warm regards.
Swim test
Britannia i don’t know what happened but when i booked you never said in the booking that’s there is a swimming test I’m 13 swimming in atleast 2 meter pool and your testing me in a 5 meter pool you wasted my time you also wasted my money and that lady with the half up half down I’m not happy with her.
18 juli 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good Afternoon Ashley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience at the Britannia Leisure Centre and any frustration caused.
We understand how disappointing it can be when expectations aren’t clearly communicated. Our intention is never to mislead, and we do aim to inform customers about the swim test requirements during the booking process. However, if this was unclear or missing in your case, we sincerely apologise.
Regarding the swim test, it is a safety requirement to ensure all participants are comfortable and capable in deeper water. We understand 5 meters may feel daunting, especially if you're used to 2-meter pools, and we’ll review how we communicate this more clearly moving forward.
We're also sorry to hear about your interaction with a staff member. Please be assured we take all concerns seriously and will look into this further to ensure everyone on our team upholds a respectful and supportive environment.
Thank you again for your feedback as this helps us to provide a better service where we fall short.
Kind regards,
Charmaine
Antwoord van Better - Britannia Leisure Centre
Hi Mascuud.
Thank you for your review.
We are very pleased to see you are happy with the service being provided and thank you for choosing Better!
Kind Regards
Amir
Pointless tennis court
I'm only talking about the tennis courts here. Quite frankly it's embarrassing that you charge £10 an hour plus £3 entry if you're not a member to play on this joke of a tennis court. Whoever's decision it was to install this surface I can only imagine it was done on the cheap. Completely unplayable waste of an afternoon and waste of money.
4 juli 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Dario,
Thanks for your review.
We are sorry to hear that you did not enjoy your Tennis session at Britannia.
We take great pride in our centres and as a Charitable Social Enterprise, all the money we make is reinvested into our centres and the services we provide so it is disappointing to hear that you were not impressed by the floor surface.
We appreciate you providing us with this feedback and will pass this on to the centre.
Warm Regards
Hazal
Great service
14 juni 2025
Antwoord van Better - Britannia Leisure Centre
Hi Aaron,
Thank you for taking the time to share that you’ve received great service from us.
We truly appreciate your support. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Sarah H
We love the Little Dipper swim classes!
16 juni 2025
Antwoord van Better - Britannia Leisure Centre
Good Morning TK
Thank you very much for review.
We are so pleased to hear that you are enjoying the Little Dipper Swim Class at the Britannia Leisure Centre.
Warm Regards.
Staff are amazing and friendly at…
Staff are amazing and friendly at Britannia Leisure centre, always happy to help and guide.
The center is amazing with the variety of activities on offer. Keep up the amazing work, thank you.
2 juni 2025
Antwoord van Better - Britannia Leisure Centre
Hi Cat,
Thank you so much for your kind words!
We're thrilled to hear that our staff at the Britannia Leisure Centre made your experience enjoyable and that you appreciate the variety of activities we offer. Your support means a lot to us, and we’ll be sure to keep up the good work. We look forward to welcoming you back to Britannia Leisure Centre soon!
Warm regards,
Charmaine
Affordable price and great facilities
Affordable price, great facilities which cater for many different exercise regimes.
2 juni 2025
Antwoord van Better - Britannia Leisure Centre
Hi Alexandra,
Thank you so much for your kind words!
We’re thrilled to hear that you find the Britannia Leisure Centre affordable and well-equipped for a variety of exercise routines. We’re committed to providing a great experience for all our members and appreciate your support!
Warm regards,
Charmaine
Tennis court is great but the net on…
Tennis court is great but the net on the tennis courts are really not good, and ruined the game. They are too low and cannot be adjusted. Please fix !
13 mei 2025
Antwoord van Better - Britannia Leisure Centre
Hi Hugh,
Thank you for your feedback!
We’re glad to hear you enjoyed the tennis court overall. We apologise for the issue with the net height. We understand how important it is for the equipment to be in good condition. We’ll look into fixing or replacing the net to improve your experience.
Thanks again for bringing this to our attention!
Kind regards,
Charmaine
My daughter is enjoying her second…
My daughter is enjoying her second lesson so far, gymnastic coaches are really good. And very supportive.
5 mei 2025
Antwoord van Better - Britannia Leisure Centre
Hi Sarah,
I hope this message finds you well!
Thank you so much for taking the time to share your positive feedback with us. We're absolutely delighted to hear that your daughter is really enjoying her lessons at the Britannia Leisure Centre! It warms our hearts to know she is having such a great experience with our coaches.
Our team is dedicated to creating a supportive and nurturing environment for all our students, and it’s wonderful to see your daughter thriving. We believe that every child has the potential to grow and succeed, and your daughter’s progress is a true testament to her hard work and our coaching philosophy.
We genuinely look forward to watching her continue to develop her skills and confidence in gymnastics. If you have any further comments or suggestions, please don’t hesitate to reach out.
Warm regards,
Charmaine
The gym is often overcrowded
The gym is often overcrowded, and there’s a lack of clear instructions. Many users leave weights and equipment scattered around after use, especially on the machines, making the space disorganised and inconvenient for others.
6 mei 2025
Antwoord van Better - Britannia Leisure Centre
Hi Sandy,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how frustrating it can be when the gym feels overcrowded and equipment isn’t properly re-racked. We’re actively working on improving the overall gym environment, including clearer signage and reminders for all users to return equipment after use. Your feedback is valuable, and we’ll be sharing it with our team to help guide further improvements.
We appreciate your patience and hope to provide a better experience moving forward.
Kind regards,
Charmaine
They staff were very supportive and…
They staff were very supportive and explained what the Gym was all about
16 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi Carol,
I truly appreciate your thoughtful feedback! It warms our hearts to know that our dedicated staff at the Britannia Leisure Centre went above and beyond to assist you and clarify all your questions about the gym. We strive to create an encouraging and inspiring environment for everyone, and it's wonderful to hear that we left a positive impression on you. We're eagerly looking forward to welcoming you back soon and supporting you on your fitness journey!
Best regards,
Charmaine
Awful customer service ignoring customers despite their mistake!
I was referred to Better "Healthier Together" by my GP and I was charged £10 a month for a gym scheme that should have given me access to the gym and included the classes for free. Unfortunately for several months I was unable to book any class because they were all showing as £7 and the gym Better Leisure (GLL) had a system error and didn't fix the issue on their end. As a result this created a massive headache for me as a customer and I was NOT able to take advantage of the membership I was charged for by direct debit! I have asked for a refund of the months I was not given access to the classes but Better is not answering my emails. What an appalling service and lack of customer care! This scheme gave me stress and anxiety as a result when it was supposed to help with my health! Shame on the the Britannia Assistant Manager Abdul Mustapha who admitted there was a system error but then proceeds to ignore my requests for a refund. What a disappointing company practice!
2 mei 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi TM,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the difficulties you've faced with the Healthwise Scheme. We completely understand how frustrating and disheartening this situation must have been, especially when the program was intended to support your wellbeing.
Your concerns regarding the class booking issues and lack of access due to a system error are valid, and it’s unacceptable that this was not resolved in a timely manner. We also regret the lack of communication you've experienced and the stress this has caused — this certainly does not reflect the level of service we aim to provide.
Please be assured that your feedback has been escalated to our senior management team for urgent review. We are currently investigating what went wrong and will be reaching out to you directly to resolve this matter once we pick up your email communication.
Once again, we sincerely apologise for the inconvenience and distress this has caused, and we appreciate your patience as we work to put this right.
Kind regards,
Charmaine
I love that you offer concessions
I love that you offer concessions. I am recently unemployed and dismayed by my options. I decided that instead of feeling depressed and helping myself to the fridge at home, I would focus on my fitness. The monthly £5 concession pay as you go was within my limited budget and is doing wonders for my confidence, self esteem, mental health and of course keeping fit. I started in the Women's only sessions until my confidence grew.
23 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi J,
Thanks for your review.
We are so happy to hear that with our concession Flex membership you have been able to return to your fitness journey! Keep up the great work!
Warm Regards
Hazal
I had a good time at the gym
I had a good time at the gym. It was my first time, and the lady at reception was very friendly, taking the time to walk me around. The gym was spotless, and the space itself was nice and bright. Also, a wide range of machines was available.
29 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi Michelle,
Thanks for your review.
We are delighted to hear how impressed you are with Britannia and look forward to you being a member with us - welcome!
Warm Regards
Hazal
Helpful staff at my local centre
Customer service phone line isn't based at my centre, which is sometimes a problem, but the in-person customer service is always really helpful. I'm disabled so I have to ask them to unlock the disabled loo for me quite often as they lock it overnight, but that's the only problem I've ever had in the last few years, and all the staff are very nice.
23 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi Denny,
Thanks for your review.
We are happy to hear that the customer service at Britannia is so great and that the staff are so nice!
Warm Regards
Hazal
The swimming class & teacher was…
The swimming class & teacher were lovely. The facilities are terrible really un- user friendly, very difficult to manage getting dressed having a shower, storing my clothes with a baby , terrible experience like running a gauntlet.
Changing rooms are mixed gender, I was gawked at by young men when I was in my costume. It’s obvious that whoever designed the changing was room was not female and was not a swimmer !
14 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi Nina,
We’re so pleased to hear that you’re enjoying the swimming lessons and finding the teachers lovely ,that’s always great to hear!
However, we’re sorry to learn that the facilities have let the overall experience down. We’ll be passing your feedback on to the Centre Team so they’re aware of your concerns about the changing area not being customer-friendly.
Thank you for taking the time to share your thoughts with us.
Kind regards,
Sarah H
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