Better - Britannia Leisure Centre Reviews 

Better Gym exceeded my expectations. The facilities are sleek, modern, and super clean. I love the variety of classes and the trainers are super supportive.

For the money that the membership costs, you would expect more.
There are barely any lockers that work. There are always ‘out of order’ signs on equipment, e.g. 3 treadmills were unusable and no indication of being fixed the whole time I’ve been at this gym.

Not teaching swimming techniques - don't know why I'm paying for somebody to tell my kids to put head in water, blow bubbles and kick around on a float. Teachers never demonstrate anything - just shouts out the 'instructions' once and expect these 4-5 year olds to comprehend it straight away (without further explanations or demonstrations on their part).

Changing room is not clean alot if water and your time table is not accurate after we book Steam they said steam doesn't work this is ridiculous staff also they are not happy to help

This review is less about the customer service Better provided about a specific membership issue. It has everything to do with how Britannia Gym (Hackney) is managed. It is abysmally poor: 8-10 lockers have not worked for over 6months. Filthy floors, machines and equipment fraying or not oiled and maintained.

This gym allows local youths in for free every Friday. They come in for horseplay and to smoke cannabis in the toilets.

Equally, there seems to be no limit to the number of people it allows in. Surely health and safety dictates there are limits for gym areas, or for fire evacuation?

Do something!!!!

I wanted to leave a positive review for 2 members of staff in particular. Priya and Lathanial, I found them very helpful, kind and professional.

It’s sad to say we live in a world where most people don’t do the job they are paid to do and cut corners and are not helpful to customers. But these 2 members of staff made my day, honestly they have been very polite and professional. A big thumbs up to both Priya and Lathanial at Britannia leisure centre. Please reward them both! Thank you.

What I like about the teachers is that they teach good. I don't like that the company every two month or three month they make us double payments and also they don't answer the phone .I hope they will fix it.

Couldn't book my daughter onto swimming classes At Brittania leisure centre and Kirsty was really helpful and talked me through the whole process, waiting very patiently for me to book. Thank you Kirsty! :)

I love the service provided at Britannia leisure Centre, particularly, as they continue to revolve by including new features and classes. However, parking restrictions and overzealous parking enforcement officers have turned the whole experience into more of a nightmare for disabled drivers who are notoriously punished for parking on double yellow lines more often than not.
This does not promote inclusivity but rather promotes unnecessary stress, panic and economic hardship. How is that for health and wellbeing?

Nice and friendly place. The staff are professional and experienced and I will recommend anyone

I have had an amazing experience so far. Be it with the facilities, the cleanliness, the quality of the lessons and the staff.
Thank you.

It is great I like the surrounding staffs are great

There are cockroaches,changing rooms are not adequately heated. The showers are either freezing cold or boiling hot. There is no water pressure getting changed is a nightmare the sauna is not manned and there was 20 people in the steam room on Monday women’s day they are not all booking as not wearing bands it is shocking something needs to be done there was nearly a fight in the steam room some rules need to be put in place for example no band no entry to keep numbers down and it needs better cleaning also lockers some doors are off hinges and on floor can never find one as people just leave stuff inside without locking all in all needs an overhaul

Impossible to book. Terrible website and app. Can't make payment over the phone. Have spent 2 hours on this with a toddler in hand, trying to book him a swim lesson, and now I think the class is full. Then I spent 20 minutes on hold trying to get more information. Ended up hanging up. Need to move on.

Can't imagine the issues someone older or not tech savvy would have. Really needs improvement.

Menopause Strength Class, with Winta.
Very beneficial and supportive new class for all levels. Winta is a great instructor and always offers alternative exercises for anyone with health conditions / injuries.

I am really grateful to have a fitness instructor who is really passionate about women health and encouraging
Her name is winta. She motivated me to joint the class

Abousloutly fantastic. Im really feeling the effects

Staff at Britannia are very friendly

Beware of the personal trainers in the gym! I don't understand why Britannia lets them roam free to approach potential clients while they are exercising. It's so uncomfortable and makes you feel like you're on some weird meat market.
I was approached by a very persistent PT who talked me into a taster session. Right after the session he explained what he offered, recommended the most expensive package at £870 a month - and straight away asked for my credit card details. When I said I wanted to think about it and didn't have the money that day, he called his manager who insisted on my credit card details.
I had no time to consider the offer, which was not suitable for me anyway.
I don't understand why Britannia lets these people operate on their premises. This was the second time this happened to me, and though I love the gym there normally, I will cancel if this happens again.
I emailed Britannia about this last week but never got a reply.

I recently visited the leisure centre for a swim and found it increasingly difficult to enjoy the facilities due to ongoing issues. Three lanes were already taken by a swim club - why are they coming during rush hours? Membership payers are not able to freely use the lanes and are put into 1-2 lanes. The fast lane was being used appropriately, but the slow lane was packed with a large group of same group of teenagers who seemed more interested in socialising than swimming. They were treating the area like a playground, making it difficult for anyone else to use the space properly and having to swim around them.

There have also been repeated issues outside the pool — especially in the sauna and changing areas — where there’s loud shouting by the same teenager group, disruptive behaviour, and a lack of basic courtesy. One visitor politely asked for quiet and was met with a hostile response, slurs and name calling in the changing area. Some of us have even observed these individuals lingering around unattended belongings, which raised security concerns especially by shoe zone and lockers.

These problems seem to occur regularly with the same group, if not 2 different groups, often aged mid-to-late teens, who appear to come in together at around 7-8:30pm and dominate certain areas without much regard for others. Unfortunately, there's minimal staff intervention. While there’s little to no enforcement of appropriate behaviour in shared spaces. Lifeguards are often positioned away from the sauna area, which is where many of these issues occur.

It’s disappointing to see such a well-equipped centre undermined by poor supervision and a lack of accountability. I hope management takes feedback seriously and begins addressing these patterns to make the space more respectful and welcoming for all. I question if all of them have memberships at all.