We had our son’s first swimming lesson last Saturday, and he was quite scared of the water because he thought it was too deep. However, Dean was so helpful, patient and reassuring that he made our s... Toon meer
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Locatie
Wijzig locatiePitfield Street, N1 5FT Hackney, GB
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Better is a nation-wide chain of health centres (eg. gym, swimming pool etc) that serves local communities in the respective areas. I rang up the Better Gym Hackney/East London helpline recent... Toon meer
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Britannia leisure centre has taken almost a month to fix an issue with the sauna. Having been repeatedly advised it’ll reopen week after week. Clearly the management there are not prioritising issues... Toon meer
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I just wanted to leave a review to say how impressed I was with the service I received from Dan this evening. I was having trouble booking tennis courts, but he jumped in to help right away. In fact... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Pitfield Street, N1 5FT, Hackney, Verenigd Koninkrijk
3,8
Goed
142 reviews
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Today,Sunday the 13th of April at…
Today,Sunday the 13th of April at 14.35am at Brittania leisure center Hackney branch and the slow lane of the pool I was subject to an appalling behaviour by 2 male members.
The waters of the pool were shallow, 1,10met,despite this the 2 male members either were practising diving or staying stationary in the middle of the pool.
When I asked them politely not to do so,one of them told me and I quote"you are slow like a s***t"repeating
the phrase loudly many times!
The life guard ,although he heard the insults,refused point black to interfeard, so I asked to see the manager.
When the member prompted by him to apologise he refrefused to do so saying and I quote again"Why to apologise this is true ,she is slow like a s**t"!
I explained to the manager that I am doing physio as I have an injured spine and knee ,that's why I am slow and not wanting to disturb the dynamics of the pool Iam swimming in the slow lane.
Although I unknowledge the good intention of the manager he failed to either to direct the 2 male members outof the slow lane or direct them to the fast lane.
When the manager left the 2 male members continue to swim in a really fast pace in the slow lane,deliberately splashing water in my face!
It is unacceptable that Brittania leisure center tolerates such an antisocial behaviour !
I am so disappointed.
Iapologise for my long review!
13 april 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Dear Louiza,
We’re truly sorry to hear about your recent experience at Britannia Leisure Centre. As a team, we strive to ensure all our customers have a positive and enjoyable experience at our facilities, and we’re very saddened to hear that this was not the case for you.
Please be assured that we are reviewing this matter further and will be sharing your feedback with the Britannia Leisure Centre team. It’s important to us that situations like this are addressed and that steps are taken to improve how they are handled in the future.
We sincerely apologise for the experience you had and for any frustration caused. We’re sorry that our team did not take the right steps to resolve the issue at the time, and we are committed to learning from this.
Thank you for bringing this to our attention.
Kind Regards,
Sarah H
Swimbies
Swimbies - Dippers is really well organised and easy to follow. Our little girl loves it! Bath time now has a lot of splashing though.. :)
7 april 2025
Antwoord van Better - Britannia Leisure Centre
Hi Jaimie,
Thank you so much for your thoughtful message!
We are absolutely thrilled to hear that your little girl is enjoying her swimming lessons at the Britannia Leisure Centre. It’s wonderful to know that the skills she's acquiring are not only benefiting her in the pool but also making bath time an exciting adventure filled with splashes and giggles. 😊 We truly value your feedback and are so pleased to be a part of your family's routine. It’s our mission to create a fun and enriching environment for all our young swimmers, and knowing that we’ve contributed to her joy means the world to us!
Kind regards,
Charmaine
Rip off prices and hidden costs for racket sports
Better is quite frankly a rip-off for anyone who wants to use their facilities to play any racquet sports. I booked the court for tennis ( a sport famously played by at least TWO people) for £12.95 an hour, so I naturally received quite a rude shock when I arrived and was told I had to pay £3 extra for my friend who was playing with me - talk about hidden costs. Looking at their menu their indoor tennis courts are a whopping £40++ an hour, and badminton courts £17-20 as well - I struggle to see how anyone should be paying £3 per PERSON on top of that - certainly does not bring to mind the words ‘charitable’ and ‘inclusive’ that better gym’s brand purportedly is.
30 maart 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Jiehui,
Thank you for sharing your feedback. We are sorry to hear that your recent experience with us was not as expected. We strive to maintain transparency with our pricing and are always looking for ways to improve our communication around any additional costs. We understand your concern about the extra charge, and we will take your comments into consideration as we review our pricing structure for racquet sports.
At Better, we aim to offer great value for our services, but we also understand that it’s important to ensure our guests feel that the experience matches their expectations. We appreciate your feedback and will work to ensure our pricing is clearer moving forward.
If you’d like to discuss this further or if you have any other questions, please don’t hesitate to get in touch. We hope to have the opportunity to welcome you back soon and offer you a more seamless experience.
Kind regards,
Charmaine
Because excellent customer service…
Because excellent customer service clean and easy access staff are great it’s convenient. Also my son he’s happy because of it’s a good experience he’s getting overall. I’m very happy and satisfied.
25 maart 2025
Antwoord van Better - Britannia Leisure Centre
Hi Jona,
Thank you so much for your kind words! We're thrilled to hear that both you and your son are having a great experience with us at the Britannia Leisure Centre. Providing excellent customer service and a positive, convenient experience is our top priority, and we're so glad to know it's making a difference. We look forward to continuing to serve you!
Kind regards,
Charmaine
Terrible service
From the moment I signed up for a membership for my son, I started having problems. My first class was canceled, and after his first class (which should have been his second), he returned and was told he wasn't registered, so they wouldn't let him do the activities, and we had to leave. The staff's service is terrible. I completely disagree with everything and demand a refund, since he only attended one class out of four. He only attended one, and we've only had problems. I no longer want their service and I want my money refunded.
15 maart 2025
Antwoord van Better - Britannia Leisure Centre
Hi Nadia,
Thank you for sharing your feedback. We're truly sorry to hear about the challenges you’ve experienced with your son's membership and the inconvenience this has caused you and your son. We strive to provide a smooth and positive experience for all of our members, and it seems we missed the mark in your case.
We apologise for the confusion regarding your son’s registration and for the cancellation of his class. We understand your frustration and would like to address your concerns. Please check your inbox as I have emailed you directly to try and assist you with this matter.
We value your feedback and will use it to improve our services. Thank you again for bringing this to our attention, and we hope to have the opportunity to make things right.
Sincerely,
Charmaine
Britannia Leisure Centre - now and then
I rejoined the Britannia Leisure Centre 2 weeks ago, after a 7 years hiatus. In the meantime, the whole facility has been rebuilt close to the original site. Compared to the previous version, the new centre is much bigger and has a ground floor café, seating area, buggy parking area, creche and 2 decent pools, plus racquet courts on the terrace level.
So, this is what can be improved:
1) the centre boasts 1 sauna and 1 steam room, both very small and often crowded, and they are located poolside, so can only be accessed from the changing rooms for the pool. There should be an access available dry-side and timed entrance not necessarily linked to the use of the pool.
2) there should be an obligation to use swim caps and take a shower before using the pools - enforced with some discreet checks
3) there should also be an obligation to sit on a small towel when in the sauna/steam rooms.
4) the ground floor seating area is often full of used cups and tables are dirty - visitors should be told to clean up after themselves and more checks performed regularly. Personally, I am coeliac and sitting at a table where someone has left cake crumbles could be dangerous.
On a positive note, I have attended a couple of yoga classes, and found them really good, and the new gym has a lot of great machinery and weights stations which make sessions really productive.
These are the reason for my 4 stars, but hope to come back with an improved rating in the near future.
17 maart 2025
Antwoord van Better - Britannia Leisure Centre
Hi Guilia,
Thank you for your detailed feedback and for sharing your thoughts after rejoining the Britannia Leisure Centre. We're thrilled to hear that you're enjoying the new gym and yoga classes, and that you find the upgraded facilities much better than before. We always appreciate constructive feedback as it helps us improve the experience for all members.
Regarding your suggestions:
1. Sauna and Steam Room Access – We understand your concerns about the limited access and overcrowding in the sauna and steam room. We will review the current setup and explore the possibility of providing access from the dry-side and perhaps introducing a timed entrance system to ensure comfort for all guests.
2. Swim Caps and Showers – We appreciate your suggestion for enforcing swim caps and shower requirements. We'll look into ways to encourage this practice more effectively to maintain cleanliness and hygiene standards.
3. Towels in Sauna/Steam Rooms – We completely agree with the importance of cleanliness and comfort in the sauna/steam rooms. Your suggestion to ensure members sit on towels is a great one, and we'll take it into consideration to help improve the experience for everyone.
4. Seating Area Cleanliness – We're sorry to hear about your experience with the cleanliness of the seating area. We'll increase our efforts to ensure that tables are regularly cleaned, and we'll remind visitors to help maintain a clean environment, especially given the sensitivity of your dietary needs.
We truly appreciate your thoughtful feedback and are grateful for your 4-star rating. We look forward to welcoming you back for an even better experience in the future.
Kind regards,
Charmaine
Antwoord van Better - Britannia Leisure Centre
Hi Marika,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed the completely renovated facility. It's always our goal to provide a clean and beautiful environment for our guests, and we're glad that it made your swimming experience even better. We hope to see you again soon, and we’re committed to maintaining the high standards you’ve mentioned! If you have any other feedback or suggestions, please don’t hesitate to let us know.
Thank you for your support!
Warm regards,
Charmaine
Antwoord van Better - Britannia Leisure Centre
Hi Nnenna,
Thank you for your invaluable feedback.
I’m sorry to hear that your experience at our centre was disappointing. We strive to maintain a calm and comfortable environment for all our guests, and I understand how noise can affect your visit. Your feedback is valuable, and we’ll take it into consideration as we work to improve the atmosphere.
We hope you’ll give us another chance in the future.
Kind regards,
Charmaine
First day at the centre,Girl on the desk very helpful
First day,Girl on the desk very helpful
3 maart 2025
Antwoord van Better - Britannia Leisure Centre
Hi Michael
Thank you for your review,
It is great to see you enjoyed your first day at the Britannia Leisure Centre and pleased to see the centre staff have been able to help with any enquiries you may have had!
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Britannia Leisure Centre
Hi Nicola,
Thank you for your feedback.
We’re sorry to hear that you’ve had difficulty navigating our website and that the classes have felt overcrowded. We understand how important it is to have a smooth experience and a comfortable learning environment. We’re currently working on improving our website to make it more user-friendly, and we’re also looking into ways to better manage class sizes to ensure everyone has the attention they need. Your feedback helps us get better, so we truly appreciate it.
Please don’t hesitate to reach out if you have any more suggestions!
Kind regards,
Charmaine
communicative, helpful staff. nice gyms and pools
When you email them about something, they email back v quickly. The gym is really nice, nice classes, good spa, clean showers, free hairdryers.
14 februari 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Caiti,
Thanks for your review.
We are so delighted to hear that you are loving Britannia and that you have received such excellent customer service!
Warm Regards
Hazal
customer service is atrocious
Better have some nice facilities, but their systems and customer service are atrocious!
I was a member of Better for about a year, but then had my membership unilaterally cancelled by them. They offered to reinstate my membership for 30% more.
Apparently a payment had failed and they'd immediately closed the membership. They didn't send me any notification or attempt to resolve the issue. The first I found out about the membership cancellation was when my membership card stopped working at the gym.
I'd had membership issues in the past - for some reason they'd created duplicate accounts for me and got them mixed up. It seems like their back-office systems are in a complete mess. Instead of trying to help resolve the issue, staff at the health centre and call centre are more interested in upselling you to a more expensive plan.
6 februari 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good Morning John,
Thank you for sharing your feedback.
I sincerely apologise for the difficulties you faced with your membership. Typically, when our system cancels a membership, it is due to payment issues or the cancellation of a direct debit instruction at your bank. This usually triggers an email from your bank to clarify the cancellation of your direct debit to Better. When you visit the center, the staff will inform you that your membership has been cancelled due to payment issues, and you can address this at the reception desk.
We also want to express our apologies for the duplicate accounts that resulted from the confusion. If you would like to keep your current membership, we will honor your request and reactivate it, provided that this membership is still available. If it is not, we will offer you the next available membership that includes all the activities your previous membership provided.
We value your feedback as it helps us improve our service in the future.
Kind regards,
Charmaine
Excellent and efficient service
Excellent and efficient service, Gavin was very helpful and kept me updated at all times.
27 januari 2025
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good Evening Sonia,
Thank you for sharing your feedback.
We are thrilled to know that Gavin was able to help you with your inquiry and that you are satisfied with the resolution. We take great pride in our Customer Service Excellence, and it’s wonderful to hear that you experienced this when reaching out for support.
We hope you can now proceed with your Health & Fitness journey.
We look forward to welcoming you back at the centre soon.
Kind regards,
Charmaine
Sauna out or service and both wet…
Sauna out or service and both wet clothing dryers out of service
21 januari 2025
Antwoord van Better - Britannia Leisure Centre
Hi Faith,
Thanks for your review.
Our team at Britannia are working very hard to ensure that the sauna is back up and running as quickly as possible and are hoping it will be back up and running by next week! We have also passed on your feedback about the dryers so they can fix this too.
We hope this helps!
Warm Regards
Hazal
Antwoord van Better - Britannia Leisure Centre
Hi Tofigh,
Thanks for your review.
We are so pleased you are enjoying Britannia.
Warm Regards
Hazal
The staff are all so friendly and eager…
The staff are all so friendly and eager to help.
Facilities are constantly tidy and being update.
Customer service is very efficient and helpful with low waiting times overall i definitely recommend joining Better for health and wellbeing.
9 december 2024
Antwoord van Better - Britannia Leisure Centre
Hi Destiny
Thank you for your review and recommendation.
We are very pleased to see you are enjoying your experience at the Britannia Leisure Centre and that the staff have been able to create a friendly environment and help when needed.
We hope you continue you enjoy your time at our centre and get to use all of the facilities available.
Kind Regards
Amir
Britannia leisure centre is brilliant
Britannia leisure centre is just fantastic, really good people, great classes, nice community. Good value as well.
1 mei 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Stefano
Thank you for your review.
We are very pleased to see you are having a fantastic experience at the Britannia Leisure Centre and you have had the changes to meet the centre staff and other members.
We hope you continue to enjoy your time with us and thank you for choosing better.
Kind Regards
Amir
Antwoord van Better - Britannia Leisure Centre
Hi Mrs Naphtalia
Thank you for your review,
This is great to see, we hope you enjoyed your workout at our Britannia Leisure Centre.
Kind Regards
Amir
Britannia Leisure Centre - broken Sauna and Drying Machnes
Britannia Leisure Centre - is a great facility with swim pools, sauna, gym play courts etc.
Unfortunately, the Swedish dry sauna has been ut of order for over 3 months with no staff able to advise when this will be working again. Also, both swimwear dryers are also broken....something clearly not working in the facilities management area of this place - Pity!
Update 19 Jan 2025 - spin dryer and dry sauna - all out of order still!!!
27 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Jeremy,
Thanks for your review.
We are sorry to hear that you have been effected by the closure of the sauna at Britannia.
Our centre team have been working tirelessly with our contractors to get this back up and running as soon as possible and another repair is set for this week so we are hoping this gets the issue resolved so the Sauna may open later this week.
We have passed on your feedback so they can look into the spin dryers too!
Warm Regards
Hazal
Do not expect a clean environment
It is not clean and hygienic at all. At my first day, the taps in the changing room were not working, yesterday it was another challenge I assume the sensor is so covered with limescale, it effects the system to work.
There is no policy of a clean trainers / different than outside so most of the machines were muddy and dirty as it was a rainy day.
20 oktober 2024
Antwoord van Better - Britannia Leisure Centre
Hi DC
Thank you for taking the time to leave a review.
We are sorry to hear your experience at our Britannia Leisure Centre has not been enjoyed and we appreciate your feedback.
Your review has been passed on to the General Manager to look into and we hope that all attendees wipe their shoes on the way in!
Kind regards
Amir
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