We had our son’s first swimming lesson last Saturday, and he was quite scared of the water because he thought it was too deep. However, Dean was so helpful, patient and reassuring that he made our s... Toon meer
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Locatie
Wijzig locatiePitfield Street, N1 5FT Hackney, GB
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Better is a nation-wide chain of health centres (eg. gym, swimming pool etc) that serves local communities in the respective areas. I rang up the Better Gym Hackney/East London helpline recent... Toon meer
Bedrijf heeft geantwoord
Britannia leisure centre has taken almost a month to fix an issue with the sauna. Having been repeatedly advised it’ll reopen week after week. Clearly the management there are not prioritising issues... Toon meer
Bedrijf heeft geantwoord
I just wanted to leave a review to say how impressed I was with the service I received from Dan this evening. I was having trouble booking tennis courts, but he jumped in to help right away. In fact... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Pitfield Street, N1 5FT, Hackney, Verenigd Koninkrijk
3,8
Goed
142 reviews
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Great
Great, however concerning the junior induction, I reckon that it is pretty stressful,as the inductors are most times not reachable.
8 september 2024
Antwoord van Better - Britannia Leisure Centre
Good Evening ML,
Thank you for taking the time to share your feedback regarding your experience.
We are thrilled to learn that you are enjoying your membership at the Britannia Leisure Centre. It’s always wonderful to hear that our facilities and services are meeting the needs of our valued members.
However, we genuinely regret to hear about the difficulties you faced when trying to book an induction with a member of our Fitness Team. We understand that a seamless onboarding experience is crucial for new members to feel comfortable and confident as they begin their fitness journey. Your experience is important to us, and we take this matter seriously.
To better assist you, we would like to know more about the specific challenges you encountered during the booking process. This will help us to identify areas for improvement and ensure that future members have a more streamlined experience.
Thank you once again for your feedback, and we look forward to resolving this issue promptly.
Best regards,
Charmaine
Clean and tidy, lots of equipment
Great Gym area I liked the fact that the equipment is new and the people are friendly. Plus is that there is also a full sized pool and lots of changing rooms. So far played badminton here, they have a racket and shuttle hire service and next up Squash I have never played before but there seems to be a good number of squash courts here mostly empty so easy to book in. Also the roof top football court is great!
6 oktober 2024
Antwoord van Better - Britannia Leisure Centre
Good Afternoon Ai Chan,
We would like to express our sincere gratitude for taking the time to share your positive feedback with us.
It brings us immense joy to learn that you are thoroughly enjoying the wide range of activities and facilities offered at the Britannia Leisure Centre as part of your membership. Your satisfaction is of utmost importance to us, and we are thrilled to hear that you are making the most of your membership benefits.
Thank you once again for your kind words. We look forward to continuing to provide you with exceptional experiences at the Britannia Leisure Centre. If you have any further feedback or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
some points to consider-
some points to consider-
what went wrong? yesterday someone came in with a knife demanding money from the cafeteria. once again, police is called to the building. no security person on site? soon these usual hackney suspects will be taking hostage our kids?
sauna is broken since weeks, and the steam room? I HAVE NEVER SEE SEEN a more filthy steam room, the tiles are so f****** disgusting. lifeguards do not clean it, they throw a bucket of pool water once a week at best on the steam/sauna floor. the tiles are black almost, and the silicone around it went from white to black.
I HOPE MORE PEOPLE WILL UNSUBSCRIBE.
If filth represented a building, a company as a whole and its staff treatment towards people, it'll be britannia.
Even the ukrainian cleaners are so comfortable now, shouting across the changing room in the pool, and talking between each other about the customers.. and also i often find them chatting away in the womens changing rooms on the 1st floor for a good 20minutes if they have the chance. But they (overall) are the only ones doing the most work to be honest.
The manager at the top, he is of black skin.. i don't think i saw him once at the pool area. He should be inspecting the areas and making sure they are clean, it is disgusting. How does one get a job and is no where to be seen.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Sally,
Thank you for your review.
We are so sorry to hear about the incident you experienced at Britannia and that you have not found the centre to be clean.
We have forwarded your feedback to the centre manager and area manager so they can investigate the points you have raised.
We have also sent you a Find Reviewer so if you would like to provide us with your contact information we can pass this onto the local team who may wish to contact you to discuss and get further information.
Warm Regards
Hazal
I heard that the sauna is off on…
I heard that the sauna is off on purpose as vengeance since staff do not like the usual comers. If this is true, shame on you.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Happy,
Thank you for review.
We would never not offer a service because of 'vengeance' or for personal reasons.
As per the alert on our website the sauna is currently not available due to a technical fault and we are working hard to ensure it is back up and running as soon as possible.
Warm Regards
Hazal
More machines for women to use for certain workouts
I use better gym, Britania being my local lovely space and centre but they definitely need to upgrade the equipment I feel like there’s not much machines for women to use like hip thrust machine, glute kick back press machine split squat roller stand etc I think these should be available for people like myself who need more support and find it hard to use the regular machines to perform glute workouts and for people who suffer with back problems who can’t use the regular machines at all, a lot of the machines are based around men and are always hogged by the men it would feel really nice to have more machines that women can use and benefit from as well.
27 september 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi
Thank you for your review.
We are sorry to see that you're not happy with the equipment at our Britannia Leisure Centre. We have over 150 pieces of equipment there for all of our members to use and hope that they can enjoy their time with us.
I have attached a link below to the available equipment and hope that you can utilise the pieces you like to enjoy your workout.
https://www.better.org.uk/leisure-centre/london/hackney/britannia-leisure-centre/britannia-leisure-centre-gym
Kind Regards
Amir
Helpfull staff and quick services
25 september 2024
Antwoord van Better - Britannia Leisure Centre
Good Evening Amal,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Britannia Leisure Centre. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Warm regards,
Charmaine
Britannia leisure centre has taken…
Britannia leisure centre has taken almost a month to fix an issue with the sauna. Having been repeatedly advised it’ll reopen week after week. Clearly the management there are not prioritising issues in the centre. Rather advise customers misleading information. By telling them what they want to hear. The centre manager “Toby” needs to pull his finger out. From where ever he has stuck it.
24 september 2024
Antwoord van Better - Britannia Leisure Centre
Hi Kasim
Thank you for your review,
We are sorry the maintenance work has taken longer than expected and will pass your feedback on to the Management Team at our Britannia Leisure Centre.
Kind regards
Amir
I am disgusted by the efforts made by…
I am disgusted by the efforts made by the manager Zahir. He lies about the sauna not being part of the facilities. He said since it’s not part of the facilities, he is in no rush to fix the sauna.
It’s been off for 5 weeks.
Can someone at the company higher in position than the people at Britannia look into this management and the way they treat customers?
22 september 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good afternoon Zara,
Thank you for taking the time to provide your feedback.
I sincerely apologise for the inconvenience caused by the out-of-order status of the Healthsuite at the Britannia Leisure Centre. While the Healthsuite is an integral part of the centre, its current status is certainly not intentional. Your concerns have been duly noted, and I will ensure that they are brought to the attention of the centre manager for prompt investigation and resolution.
Thank you for bringing this matter to our attention.
Sincerely,
Charmaine
It's easy to enjoy the friendly
It's easy to enjoy the friendly, spacious gym with its latest equipment and great views overlooking the park.
15 september 2024
Antwoord van Better - Britannia Leisure Centre
Hi Eva,
Thank you for your review.
We are glad to hear you are enjoying the gym at Britannia.
Warm Regards
Hazal
Excellent customer service
I just wanted to say, I rang up today and spoke to a really lovely lady called Jasmine. I don't know her surname.Jasmine went above and beyond to help with me filling in an online membership as I'm really not very good at doing things like that. Her customer service skills were absolutely brilliant. I hope she gets the recognition that she deserves.
8 september 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Hi Lesley
Thank you for taking the time to leave a review.
We are delighted to know that Jasmine has provided excellent service and assisted with your membership registration.
Your feedback has been passed on to Jasmine and we hope you enjoy your time with Better.
Kind Regards
Amir
No armbands = no family fun
I attended a Family Fun swimming session with my husband and my 5 and 2.5 year old....and it was anything but fun. We've enthusiastically attended family Fun sessions at the Brittania Leasure centre since our youngest was 3 months old and as a result both children are confident in the water and able to paddle around and float without the support of a flotation devices (which we have never used). Until our experience today I would highly recommend it. However, when we attended today, after getting changed, going down the slide 3 or 4 times and swimming in the pool for about 5mins we were told that we needed to get out of the pool because the children didn't have armbands on. Apparently a new policy says that all children under 8 must wear them.
This policy has been introduced because (quoting Duty Manager James) "some parents can't be trusted with their children" so they are punishing all children under 8 and forcing/humiliating them to wear armbands, regardless of whether or not they can swim. Other parents and children were similarly being instructed to leave the pool if they didnt have armbands. Several children were in tears.
When I questioned the Duty Manager why this new policy wasn't communicated when tickets were purchased, or indeed when we were allowed in...we were simply told that this information is included in the booking information (it wasn't) and that there was a sign at the entrance (a small A5 sign is on the desk...but nothing on the giant information chalkboard at the entrance).
I will be requesting a refund, as we felt cheated out of the best part of £20, but more importantly, as parents we have no plans for our children to wear armbands if they can swim already, so we won't be returning unless this ridiculous new policy changes.
So, much like many others who "can be trusted", we are sorely disappointed that a brilliant local resource has been effectively ruined by a lazy, poorly thought through policy.
I do hope Better Health reconsider.
8 september 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Please accept our apologies for your experience at Britannia Leisure Centre.
We agree that on this occasion we got things wrong and will be addressing the issues using the customer feedback you have provided.
We will be issuing you a full refund and hopefully be able to offer you and your children a better experience in the future. Our team will be in touch privately to make arrangements.
Joseph Rham
Customer & Communities Director
I like the place and the location
I like the place and the location. At the moment my experience there is great.
20 augustus 2024
Antwoord van Better - Britannia Leisure Centre
Hi Lady Andrea
Thank you for your review,
We are very pleased to see you are currently having a great experience and you like the place and location.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Tennis courts are made of plastic
Tennis courts are made of plastic.
Anyone serious about playing tennis will find the courts not fit for pourpose.
On top of that they are expensive too compared to proper tennis courts that can be found in the borough.
A total waste of space and money
28 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good Evening Mr/Ms Stefano,
Thank you for your review.
We are very sorry to hear that you did not find the Tennis Courts at the Britannia Leisure Centre fit for your activity. I will pass your feedback to the attention of the centre management team. We hope you get to enjoy the other great range of activities available at the Britannia Leisure Centre.
Kind regards,
Charmaine
Issues with cleaning and tidiness
Dirty changing rooms and rubbish everywhere around the cafe.
22 augustus 2024
Antwoord van Better - Britannia Leisure Centre
Dear Swimmer Mom,
Thank you for your review.
We are deeply saddened to hear about your experience when you attended the Britannia Leisure Centre recently. Providing excellent customer service and well-maintained facilities is a top priority for us, and it's disheartening to learn that you did not receive the level of service we aim to provide when you attended the centre. I will ensure this feedback is passed on to our management team at Britannia so they can investigate and resolve these issues in a timely manner.
We appreciate your feedback as through feedback we can provide a better service.
Warm regards,
Charmaine
Still have had no classes
Still have had no classes, they just keep getting cancelled last minute. The booking process is also a bit complicated.
11 augustus 2024
Antwoord van Better - Britannia Leisure Centre
Hi Vanya
Thank you for your review .
We are very sorry to hear about your experience with us and an email has been sent to your directly regarding your review.
Please reply to the email and I will do my best to assist in resolving your query.
Kind Regards
Amir
I love the facilities and the classes
31 juli 2024
Antwoord van Better - Britannia Leisure Centre
Dear Melissa,
We appreciate your feedback and are pleased to learn of your satisfaction with your membership at the Britannia Leisure Centre. We are delighted that you find the fitness classes offered at our facility enjoyable and hope that your positive experience continues.
Best regards,
Charmaine
Antwoord van Better - Britannia Leisure Centre
Good Morning Tafadzwa
Thank you for your review.
It's wonderful that the centre is nearby, making it easily accessible and you have met the friendly staff.
We hope you enjoy your time at our centre and thank you for choosing Better.
Regards
Amir
Simple the best!
Simple the best!! Great customer service and the staff treats you with respect.
9 juli 2024
Antwoord van Better - Britannia Leisure Centre
Hi Cavern
We are very pleased to see you are enjoying your time at our Britannia Leisure centre and you have had the chance to meet the great team at the centre.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Great gym and staff
I love the gym itself. Staff are very friendly and helpful. Location is good for me. However I only joined to do the classes, and I’m a bit disappointed to discover you have to cancel a class four hours prior or you receive a cancellation fee. I’ve only been joined a couple of weeks and have received two already. With work and life sometimes it is difficult for me to plan far ahead, and I think a two hour cancellation period would be sufficient before receiving a fee.
20 juni 2024
Antwoord van Better - Britannia Leisure Centre
Good Afternoon Natasha,
We appreciate your feedback. It brings us great pleasure to learn of your satisfaction with your membership at the Britannia Leisure Centre and the consistently friendly and helpful service provided by our staff. We regret to hear of the two penalty charges you have incurred since becoming a member. Please be advised that these charges have been implemented to discourage the booking of activities without subsequent attendance, as our classes fill up rapidly. Should you cancel a class with less than four hours notice, a penalty fee is applied; however, the centre's staff is more than willing to waive this fee so that you may continue booking with us.
Hope this helps.
Charmaine
The sensory pool was introduced for…
The sensory pool was introduced for people with disabilities and sensory needs. The pool is often over loaded and mostly with families and young youth without these issues. Causing sensory overload for those vulnerable. Staff not bothered by this and not sure who I can complain to about this.
27 juni 2024
Review zonder uitnodiging
Antwoord van Better - Britannia Leisure Centre
Good Afternoon Nadia,
Thank you for your review.
I am very sorry to hear that the pool is overcrowded when you attend a sensory swimming session at the Britannia Leisure Centre. Are you please able to fill out the attached Find Reviewer so I can escalate this to the attention of the centre manager so they can discuss this with you directly?
Kind regards,
Charmaine
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