App very easy to navigate to book classes, staff at Dorking extremely helpful. Dorking Leisure Centre facilities are very clean.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieReigate Road, RH4 1SN Dorking, England, GB
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Lees wat reviewers zeggen
Friendly, helpful, cheerful and polite staff, especially Jimmy and Scarlet on reception at Dorking Pool. Clean and well organised change rooms, sauna, steam room and lockers. Thankyou so much😁👍... Toon meer
Bedrijf heeft geantwoord
I have been a member for many years and have noticed a huge change in the standards of the centre over the last few months. The staff are always welcoming and friendly. I took my toddler to the soft... Toon meer
Bedrijf heeft geantwoord
A good friend of mine has been using this facility whilst the Leatherhead pool is closed. She has challenging family circumstances and her swimming is beneficial to her mental health. Sadly, although... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Reigate Road, RH4 1SN, Dorking, England, Verenigd Koninkrijk
3,9
Goed
46 reviews
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I went for lane swimming at 9.30am
I went for lane swimming at 9.30am. Which was fine. The floor to the swimming pool could be looked at as some of the tiles sick up. Changing cubicles could do with a deep clean as well as the toilets.
We are suppose to have Aqua at this time. We had the most amazing teacher Ella. Who would tell us how to position ourselves so we do not injure ourselves or put pressure on our backs. The other teacher on Wednesday doesnt do this. Better at Dorking said she needed a certain certificate to teach us. The class is always full.She has been one of the best teachers there. Please pay and send her on that course.
15 september 2025
Antwoord van Better - Dorking Sports Centre
Hello Jacueline,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Better customer services
I have been contacting Better Customer Services for the past few months, requesting that they repair the step machines, which have been out of service for a long time, but nothing has been done. Today, I spoke with a gentleman named Ben to express my frustration. I explained that I am paying for an additional membership just to use their step machines and asked if they could at least provide a refund until the machines are fixed.
His response was a cold, dismissive “no,” with no apology or acknowledgment of the situation. I am honestly baffled and shocked by this response, especially considering that I pay for my son’s swimming lessons and even celebrated his birthday party at their facilities.
I am not asking for anything unreasonable. I am simply requesting that the step machines be repaired and that I be refunded for the period during which they are out of service.
16 september 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hello Nawal,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Aaiasa
Aqua aerobics classes have been…
Aqua aerobics classes have been disrupted /inconsistent due to staffing popular classes like Pilates are always booked up in advance with little chance of waiting list places so as my membership is through the gp and it’s important for my health I’m not impressed
4 augustus 2025
Antwoord van Better - Dorking Sports Centre
Hi Sheila,
Thanks for your review.
During the summer a lot of our instructors go on annual leave and whilst we will try to find cover, this is not always possible.
We appreciate you providing us with this feedback and have passed this onto the centre.
Warm Regards
Hazal
Lots of options for membership
Lots of options for membership that suits the individual. Found a great off peak plan!
20 juli 2025
Antwoord van Better - Dorking Sports Centre
Hi Zoe,
Thank you so much for your kind words!
We're glad to hear you found an off-peak plan that fits your needs perfectly. We strive to offer flexible membership options for everyone. If you ever have any questions or need assistance, feel free to reach out. Welcome to the community!
Kind regards,
Charmaine
Antwoord van Better - Dorking Sports Centre
Hi Customer
Thank you for your review.
We are very pleased to see you find the booking system easy to use, and the centre staff have been able to assist when needed.
We hope you enjoy your bookings and have the opportunity to use all of the facilities available at the Dorking Sports Centre.
Kind Regards
Amir
Antwoord van Better - Dorking Sports Centre
Hi Emma,
Thanks for your review.
We are so delighted to hear that Dorking has such a clean pool and changing area and that the staff are so lovely!
Warm Regards
Hazal
The centre and pools
This is a lovely leisure centre with good pools.My granddaughter is there every week for lessons.However the shower area is cramped with water either very hot or very cold and toilets are often dirty.
30 april 2025
Antwoord van Better - Dorking Sports Centre
Hi Alison,
Thank you for your feedback and for your kind words about our leisure centre and swimming lessons.
We’re so pleased to hear your granddaughter enjoys her time with us each week at the Dorking Sports Centre. We’re sorry to hear about your concerns with the shower area and toilets. Your comments are important to us, and we’re actively reviewing these issues to ensure a more comfortable and hygienic experience for all our visitors. We appreciate you bringing this to our attention and hope to welcome you again soon with improvements in place.
Kind regards,
Charmaine
Quality family time
My granddaughter and I have been loving going to Swim for All sessions recently.
The changing rooms are spotless and make preparation so much easier with changing tables in the family kiosks
21 maart 2025
Antwoord van Better - Dorking Sports Centre
Hi Vanessa,
Thank you so much for your lovely review!
We're thrilled to hear that you and your granddaughter have been enjoying the Swim for All sessions at the Dorking Sports Centre. It's wonderful to know that the clean changing rooms and family kiosks with changing tables are making your experience even better.
We look forward to welcoming you both back for many more fun sessions!
Kind regards,
Charmaine
Brandon was amazing fixing a manageable…
Brandon was amazing fixing a manageable programme to take account of my health issues. He was patient too. I felt great going to the gym again after waiting so long to get a new referral from the GP. Thank you. I really felt BETTER after my visit!
11 maart 2025
Antwoord van Better - Dorking Sports Centre
Hi Mrs Curtis,
Thank you so much for your kind words!
We are very happy to hear that Brandon was able to create a program that worked for you and that you felt great after your visit. It's wonderful to know that you're back in the gym and feeling better! We're always here to support you on your fitness journey.
Looking forward to seeing your progress!
Kind regards,
Charmaine
Took 4 weeks to renew my membership…
Took 4 weeks to renew my membership even now I am not happy with outcome very expensive as there is not a swim only membership
Centre still not very clean staff are good and friendly bit centre looks a bit tatty
11 maart 2025
Antwoord van Better - Dorking Sports Centre
Hi Pam,
Thank you for sharing your feedback.
We sincerely apologise for the delay in renewing your membership and understand your frustration. We are continuously working on improving the cleanliness and appearance of the centre, and your comments help guide those efforts. We also appreciate your kind words about our staff—they take pride in providing a friendly experience. We’ll review the membership options to see if we can better cater to your needs in the future.
Thank you again for your input, and we hope to provide a better experience for you going forward.
Warm regards,
Charmaine
Welcoming and friendly staff
I have been a member for many years and have noticed a huge change in the standards of the centre over the last few months. The staff are always welcoming and friendly. I took my toddler to the soft play for the first time on Thursday and he absolutely loved the variety of toys to play with.
27 februari 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hi Stacey,
Thank you so much for your kind feedback.
We truly appreciate your continued support over the years. We're delighted to hear that your toddler enjoyed the soft play area and that you found the staff to be welcoming. We're constantly striving to maintain and improve our standards, and your input means a lot to us. If you ever have any further suggestions or feedback, please don't hesitate to share— we're always here to help!
Kind regards,
Charmaine
The classes run at Dorking Sports…
The classes run at Dorking Sports Centre have always been great.
The instructors are knowledgeable, enthusiastic and always on hand to help.
27 januari 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Good Afternoon Customer,
Thank you so much for your kind words.
We're thrilled to hear that you've enjoyed the classes at Dorking Sports Centre. Our instructors truly appreciate your feedback and are always excited to help and support participants. We look forward to seeing you in future classes!
Kind regards,
Charmaine
Love this gym!
The staff are great and always helpful with a huge friendly smile, looking forward to my next visit.
7 februari 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hi LondonMan45,
Thanks for your review.
We are so happy to hear that you are enjoying Dorking and that the staff are friendly and helpful!
Warm Regards
Hazal
Exceptional facilities and staff
Really kind and helpful staff, and must also mention that the changing village hasnt been this clean in years. Great place!
18 januari 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hi Jimmy,
Thanks for your review.
We are happy to hear that the staff at Dorking are so helpful and kind!
Warm Regards
Hazal
Had a fantastic experience at Dorking…
Had a fantastic experience at Dorking Sports Centre. The facilities are excellent, and the atmosphere is welcoming. Huge thanks to Adam and his team for their outstanding service—they make every visit enjoyable. Highly recommend!
21 januari 2025
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hi James,
Thanks for your review.
We are happy to hear of your fantastic experience at Dorking and look forward to welcoming you back again soon!
Warm Regards
Hazal
The Dorking gym needs a thorough deep…
The Dorking gym needs a thorough deep clean. Reception desk sticky and what looked like blood on the inside doors of the lift.
I gave 2 stars because the staff were good but please get the place cleaned
21 januari 2025
Antwoord van Better - Dorking Sports Centre
Hi Customer
Thank you for your review.
We are sorry to hear about your experience at the Dorking Sports Centre and have passed your feedback on to the General Manager to look into and discuss with the relevant staff members.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
A good friend of mine has been using…
A good friend of mine has been using this facility whilst the Leatherhead pool is closed. She has challenging family circumstances and her swimming is beneficial to her mental health. Sadly, although the staff have been okay, the “locals” have been downright hostile to the point that she now feels unable to return. We used to be a pleasant and welcoming society in this country, but it appears that good manners and kindness have deserted the good folk of Dorking. Shame on you for your treatment of the “Leatherhead lot”. Disgusting.
27 december 2024
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Hi Kate
Thank you for review,
We are sorry to hear about your friend's experience and have escalated your feedback to the management team at the Dorking Sports Centre for review.
We hope this helps your friend feel more comfortable visiting our centre. Please encourage them to raise any concerns with the staff so that we can resolve them right away.
Kind Regards
Amir
Facilities great
Facilities great, staff brilliant and friendly. Maintenance needs improving, locker doors need repairing and faulty equipment needs repairing much quicker
18 december 2024
Antwoord van Better - Dorking Sports Centre
Hi David,
Thank you for your review.
We are happy to hear that you are enjoying Dorking.
Warm Regards
Hazal
Antwoord van Better - Dorking Sports Centre
Hi Madeline,
Thanks for your review.
We are so pleased to hear that all your options were explained so helpfully.
Warm Regards
Hazal
Dorking is dated
Your dorking branch could really do with some investment. The changing rooms are very dated, floors dirty and the toilets etc are so old.
I’d also highly recommend something is done about the lack of parking for mother and child. 3-4 spaces in a car park of probably 300 cars isn’t good enough.
17 september 2024
Antwoord van Better - Dorking Sports Centre
Dear Charlotte,
Good morning. We appreciate you taking the time to provide us with your feedback.
We regret to learn about the issues you experienced at the Dorking Sports Centre. Your concerns have been duly noted, and we will ensure that they are brought to the attention of the management team for thorough investigation.
Thank you for bringing this matter to our attention.
Sincerely,
Charmaine
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