App very easy to navigate to book classes, staff at Dorking extremely helpful. Dorking Leisure Centre facilities are very clean.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieReigate Road, RH4 1SN Dorking, England, GB
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Lees wat reviewers zeggen
Friendly, helpful, cheerful and polite staff, especially Jimmy and Scarlet on reception at Dorking Pool. Clean and well organised change rooms, sauna, steam room and lockers. Thankyou so much😁👍... Toon meer
Bedrijf heeft geantwoord
I have been a member for many years and have noticed a huge change in the standards of the centre over the last few months. The staff are always welcoming and friendly. I took my toddler to the soft... Toon meer
Bedrijf heeft geantwoord
A good friend of mine has been using this facility whilst the Leatherhead pool is closed. She has challenging family circumstances and her swimming is beneficial to her mental health. Sadly, although... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Reigate Road, RH4 1SN, Dorking, England, Verenigd Koninkrijk
3,9
Goed
46 reviews
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Good facilities include Steam
Good facilities include Steam, a sauna, and a Swimming pool. It's a clean place. However, they need to improve the timing for off-peak members. The spa is closed from 1:30 to 4.00 PM, which is not a good idea.
16 september 2024
Antwoord van Better - Dorking Sports Centre
Hi Abdul
Thank you for your review,
It is great to see you are enjoying your time at our centre and thank you for your feedback regarding the Sauna and Steam Room.
I have attached a link below and can see we have availability between 13:30 and 16:00 throughout the week.
Activity booking (better.org.uk) (https://bookings.better.org.uk/location/dorking-sports-centre/sauna-steam/2024-09-19/by-time)
Kind Regards
Amir
I hope this helps improve your experience with us.
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Clean and well maintained environment
15 september 2024
Antwoord van Better - Dorking Sports Centre
Hi Deirdre,
Thanks for your review.
We are happy to hear that you find Dorking Sports Centre to be clean and well-maintained and that the staff have been so helpful.
Warm Regards
Hazal
Great facilities at Dorking leisure centre/pool and friendly, helpful staff
Friendly, helpful, cheerful and polite staff, especially Jimmy and Scarlet on reception at Dorking Pool.
Clean and well organised change rooms, sauna, steam room and lockers.
Thankyou so much😁👍🏽
3 juli 2024
Antwoord van Better - Dorking Sports Centre
Good Afternoon Jenny,
We wanted to take a moment to express our gratitude for your thoughtful review.
We are absolutely thrilled to learn that you are thoroughly enjoying your membership at the Dorking Leisure Centre. It warms our hearts to know that Jimmy and Scarlet have made you feel so welcome with their friendly demeanor. Additionally, we are delighted that you find the changing rooms to be impeccably organized and well-maintained. It's wonderful to hear that you are making the most of the fantastic activities available at the center, and we sincerely hope that your positive experiences continue as you enjoy your membership.
Kind regards,
Charmaine
Antwoord van Better - Dorking Sports Centre
Good afternoon Louis,
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your child had a wonderful experience during their first swimming lesson with Alison at the Dorking Sports Centre. We strive to provide a safe, enjoyable, and enriching environment for all our young swimmers, and knowing that your child enjoyed their lesson is incredibly rewarding for us.
We are committed to ensuring that every child who comes to our center not only learns valuable swimming skills but also feels comfortable and engaged throughout the process. Alison is a dedicated and experienced instructor, and we are thrilled to hear that she made a positive impression on your child.
Thank you once again for your feedback. We look forward to continuing to provide excellent experiences for your child and all our young swimmers.
Warm regards,
Charmaine
Impossible to book anything
Impossible to book anything. And when you finally manage to book a court after checking the app for days they cancel on you last minute. Such a joke.
7 mei 2024
Review zonder uitnodiging
Antwoord van Better - Dorking Sports Centre
Dear Consumer,
We appreciate you taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the cancellation of your activity due to unforeseen circumstances. Please be assured that we only cancel activities if the sports hall is out of order or if an instructor is unable to commit to the session. Additionally, we acknowledge the importance of informing our customers about the reason for their booking cancellation and, if applicable, the credit they are entitled to receive. We apologise if this was not the case in your situation.
We will investigate this matter further and take appropriate steps to ensure that our communication channels are improved, and such incidents do not occur in the future. We value your feedback and thank you for bringing this to our attention.
Please do not hesitate to contact us should you have any further questions or concerns.
Best regards,
General update and refresh
The gym along with the changing rooms needs a refresh, as follows:
1) the lockers
2) repairing of the equipment
3) making sure that the TV screens work
12 januari 2024
Antwoord van Better - Dorking Sports Centre
Good Afternoon Richard,
Thank you for your review.
We are delighted to have taken over the operation of the Mole Valley leisure centres in December. We are aware that some of these facilities are in need of a refurbishment and these will happen in the upcoming months, however this will take time.
Your patience is appreciated.
Kind regards,
Charmaine
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