I booked a supervised activity which was confirmed. On the date of my activity, l got an email advising me that they were short of staff. My activity instructor sent me an email on that same day infor... Toon meer
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Locatie
Wijzig locatieChalk Hill Rd, Shortlands, W6 8DW Hammersmith, GB
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Lees wat reviewers zeggen
I would like to give Oke at Better Gym a big shout-out for the amazing job she does. She is always so pleasant and friendly, and she works incredibly hard to keep the gym spotless. Her hard work dese... Toon meer
Bedrijf heeft geantwoord
Its annoying that people sit around on their phoned wasting time not using the equipment. Its awkward staring at people who are not there to work out. It feels like a drop in centre. But the worst thi... Toon meer
Bedrijf heeft geantwoord
Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Chalk Hill Rd, Shortlands, W6 8DW, Hammersmith, Verenigd Koninkrijk
4,5
Uitstekend
75 reviews
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Professional staff
I booked a supervised activity which was confirmed. On the date of my activity, l got an email advising me that they were short of staff. My activity instructor sent me an email on that same day informing me that she is not going to be available. However, that l can attend the cenrre and practice on equipment that l feel comfortable using.
7 oktober 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Good morning,
Thank you for sharing your experience with us.
We’re sorry to hear that your supervised activity was affected by staff shortages, especially after your booking had been confirmed. We understand how disappointing and inconvenient this must have been.
We hope you were still able to make use of the equipment you felt comfortable with, and we look forward to supporting you with your fitness journey on your next visit.
Kind regards,
Ellis
I would like to give Oke at Better Gym…
I would like to give Oke at Better Gym a big shout-out for the amazing job she does. She is always so pleasant and friendly, and she works incredibly hard to keep the gym spotless.
Her hard work deserves to be recognised and appreciated. Staff like Oke make a real difference to the gym and to the people who use it. She is a real credit to Better Gym, and I hope she gets the recognition she deserves. Well done, Oke! 👏 Derek
13 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Derek,
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear about the positive impact Oke has made during your visits to Hammersmith Fitness and Squash Centre. It's fantastic to know that her friendly attitude, hard work, and dedication to maintaining a clean and welcoming environment have been so appreciated.
Team members like Oke play an important role in creating a great experience for our customers, and we're pleased that her efforts have not gone unnoticed. We'll be sure to pass on your kind words and recognition to both Oke and the centre team.
Thank you again for your thoughtful comments and for recognising Oke's excellent work.
Warm Regards,
Hazal
Its annoying that people sit around on…
Its annoying that people sit around on their phoned wasting time not using the equipment. Its awkward staring at people who are not there to work out. It feels like a drop in centre. But the worst thing is the torture chambre techno music. I asked several times to change but the manager said no. Absolutely shocking music, she told me to wear head phones! Very rude. The pilates class was a shocker!
23 september 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Anon,
Thank you for your feedback.
We're sorry to hear that your experience was disappointing.
We understand your concerns regarding equipment being occupied by members who are not actively working out, and we'll share your comments about the gym environment with the management team.
We're also sorry to hear that you felt your concerns were not addressed appropriately and that you were dissatisfied with the Pilates class.
Regarding the music in our fitness classes, recent changes were made following a review of music licensing costs across our centres. Instructors now use licensed, royalty-free music through Power Music, which allows us to remain compliant while continuing to deliver our fitness programme.
We appreciate you taking the time to share your thoughts, as member feedback helps us improve.
Warm Regards,
Azaria
Top Instructors
We are so fortunate to have a wealth of incredible instructors at this gym. And all under one roof ! They impact massively on all who attend their sessions.
9 september 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Heather
Thank you for your review.
We are very pleased to hear such positive feedback about our instructors at Hammersmith Fitness and Squash Centre!
We will be sure to pass your feedback on to them for review!
Kind Regards
Amir
I love it there
3 september 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Ruky
Thank you for your review.
We are very pleased to see that you are loving your experience at Hammersmith Fitness and Squash Centre, and we hope to see you again soon!
Kind Regards
Amir
Better Hammersmith is excellent
Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :) The Centre looks tidy, clean, professional, a lot of different areas, a lot of classes, even table tennis. I only miss a swimming pool but there is one close by.
30 augustus 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Kriszta,
Thank you so much for your lovely review!
We’re delighted to hear that Reza made you feel so welcome and took the time to find the right membership for you.
It’s great to hear you’re enjoying the Hammersmith Fitness and Squash Centre, and all it has to offer.
We really appreciate your kind words and hope you continue to enjoy being part of the Better community! 😊
Warm regards,
Azaria
I recently added the Hammersmith branch…
I recently added the Hammersmith branch to my membership and it has been fantastic!
The instructors Levi & Klaudia are amazing !
I regularly attend their classes; they’re motivational, clearly explain the exercises and have high energy .
Well worth the additional amount each month
24 augustus 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi there,
Thank you for your fantastic review.
We're delighted to hear that adding Hammersmith Fitness and Squash Centre to your membership has been such a positive experience and that you feel it has been well worth the additional investment.
It's wonderful to know that Levi and Klaudia have made such an impact through their motivational approach, clear instruction, and high-energy classes. We'll be sure to share your kind feedback with them and the wider team.
Thank you for taking the time to recognise their excellent work and for sharing your experience with us.
Warm Regards,
Hazal
Better Hammersmith Fitness and squash Centre.
I have been going to Better Hammersmith Centre, for a number of years and have enjoyed it very much. The staff are super friendly, the gym is clean and well maintained, but most importantly I love the assortment of people that attend, all sizes shapes and ages which makes it a comfortable, non-threatening place to work out at my own pace. They are easily contactable and deal with problems and enquiries quickly and efficiently.
10 augustus 2026
Review zonder uitnodiging
Better gym Hammersmith doesn't have…
Better gym Hammersmith doesn't have enough equipment for the ammount of members, making it difficult to get a proper workout in + makes some exercises impossible entirely.
7 juli 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Na
Thank you for your review.
We are sorry to see that you feel this way, and we appreciate your feedback.
If you would like to discuss alternative memberships and facilities that you can have access to, please let us know, and we will be able to assist.
Kind Regards
Amir
So far I am having an amazing…
So far I am having an amazing experience. The place was refurbished and it looks clean and tidy. The reception and the joining process was outstanding. Thank you.
1 juli 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Ms Films
Thank you for your review.
We are pleased to hear that you are having such a positive experience and that you found our refurbished facilities clean and welcoming.
It is also great to know that you found the joining process easy, and we hope to see you again soon!
Kind Regards
Amir
I had an amazing time
I had an amazing time. It’s a clean and friendly gym. I joined Carla’s trampoline class at the Hammersmith branch. Her class has good music and she’s a really good instructor. Had the best time!
25 juni 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Carmen,
Thank you for your fantastic review!
We’re delighted to hear that you had such an amazing time and enjoyed our clean and friendly environment.
It’s great to know that Carla’s trampoline class at our Hammersmith branch made such a positive impression, and we’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
The gym has had a subtle face lift in…
The gym has had a subtle face lift in recent months,but feels great.The place is alot cleaner and womans toilet no longer smell bad they are always clean.Classes are amazing,but big shout out to Levi (body conditioning) amazing classes by her i literally can't miss a session.Another big shout out to the new cleaner she is brilliant.5* all round for a local gym.
24 april 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Good afternoon
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Hammersmith Fitness and Squash Centre, and we look forward to welcoming you back soon!
Warm Regards
Rachel
The experiencia is excellent
The experiencia is excellent. I signed up for one gym and could use an other one in the are that actually is better for me . The staff are very friendy. The facilites are very good. I am happy i chose better.
22 april 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Khade
Thank you for your fantastic review.
We are so delighted to hear that you are enjoying your membership
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We are delighted that you chose Better!
Warm Regards
Rachel
Staff are skilled knowledgable…
Staff are skilled knowledgable proffessional and friendly. The facility is great.
21 april 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Seyoum
Thank you for your fantastic review
We are so delighted to hear that you are enjoying Hammersmith Fitness and Squash Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Aqua Aerobics Class
Patricia who took the class was very helpful which I appreciated as this was my first experience at aqua aerobics and I struggled quite a bit
25 februari 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Jacqueline,
Thanks for your review.
We are so happy to hear that you enjoyed your Aqua Aerobics class at Hammersmith Fitness and Squash Centre and that Patricia was so helpful!
Warm Regards
Hazal
The Vibe & Staff
The Vibe
Honestly, everyone is welcome here. It doesn't matter who you are, where you're from, or what your background is—the environment is super inclusive and laid-back. You’ll feel right at home the moment you walk in.The staff are absolute legends.
The Staff aren't just professional; they’re actually friendly and easy to talk to. Whether you need a hand with something or just a bit of encouragement, they really listen and have your back.
22 februari 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Lucia,
Thank you for sharing your review with us!
We’re thrilled to hear that our team has helped you feel welcome and comfortable at Hammersmith Fitness and Squash Centre, and that everyone has contributed to you feeling welcomed.
We're so happy that you're enjoying our inclusive and relaxed environment, as we want everyone to feel like they're part of our Centre's family.
We're delighted to know that our staff have been so professional, approachable, supportive, and genuinely caring.
We're also always happy to listen, as our customers' voices are extremely valuable
Thank you again for your kind words and support, and we look forward to seeing you again soon!
Warm Regards,
Kaisha
Friendly staff & very helpful
11 februari 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Rosy,
Thank you for your incredible review!
We're thrilled to hear that our staff have been so friendly and helpful at our Hammersmith Fitness and Squash Centre.
We can't wait to tell the team and to welcome you back again!
Warm Regards,
Kaisha
Better is a great local gym with good…
Better is a great local gym with good equipment, friendly staff and well kept premises.
3 februari 2026
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Tunde
Thank you for your review.
It is great to see that you are having an all-around great experience at Hammersmith Fitness and Squash Centre, and the staff are creating a wonderful atmosphere!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Happy new year to you all!!
Happy new year to you all! I just wanted to thank Hammersmith team instructors for having amazing classes, which make you feel not only fitter but it’s good for your mental health. If you are thinking about joining a gym this is the time!!!
23 januari 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hello Joshi,
Happy New Year to you also.
Thank you very much for your 5-star review.
We are delighted to know that you are enjoying your fitness classes.
Kind regards
Thank you Hammersmith Team
Thank you so much to all the instructors especially Halina, Monika,Klaudia,Elias,Yusuf, Antje & Jermaine. They take their time to explain and help during classes. I've been able to better my health and improve my wellbeing during my time coming to the gym. Thank you Better Hammersmith Team for all your help.
19 januari 2026
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi,
Thank you so much for your kind words!
We’re delighted to hear that the instructors at the Hammersmith Fitness and Squash Centre, especially Halina, Monika, Klaudia, Elias, Yusuf, Antje, and Jermaine, have made such a positive impact on your health and wellbeing.
We’ll be sure to pass on your thanks to the Centre Team.
It’s wonderful to know that their support and dedication have helped you achieve your goals.
Warm Regards,
Kaisha
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