I booked a supervised activity which was confirmed. On the date of my activity, l got an email advising me that they were short of staff. My activity instructor sent me an email on that same day infor... Toon meer
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Locatie
Wijzig locatieChalk Hill Rd, Shortlands, W6 8DW Hammersmith, GB
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I would like to give Oke at Better Gym a big shout-out for the amazing job she does. She is always so pleasant and friendly, and she works incredibly hard to keep the gym spotless. Her hard work dese... Toon meer
Bedrijf heeft geantwoord
Its annoying that people sit around on their phoned wasting time not using the equipment. Its awkward staring at people who are not there to work out. It feels like a drop in centre. But the worst thi... Toon meer
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Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Chalk Hill Rd, Shortlands, W6 8DW, Hammersmith, Verenigd Koninkrijk
4,5
Uitstekend
75 reviews
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Just did 2 of Jermaine’s classes
Just did 2 of Jermaine’s classes, as usual an invigorating , energetic and joyful class that pushes my boundaries every time. Jermaine is a great trainer full of joy with fantastic motivational music.
16 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Levi,
It’s fantastic to hear that you’re loving Jermaine’s fitness classes! Our trainers are truly passionate about keeping their customers energised, motivated, and having a great time — and we know Jermaine will be absolutely thrilled to receive your wonderful feedback.
Thank you so much for taking the time to share this with us. We look forward to seeing you back with us again very soon!
Kind regards,
Sarah H
Elias is a great instructor
Elias is a great instructor, he really pushes you to do your max in his sessions. I currently work out 4 days a week under his supervision and I can honestly say it’s the fittest I’ve been! Highly recommended
15 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Bobby,
Thank you for taking the time to share your experience with us. We’re so happy to hear that our wonderful fitness instructor, Elias, is having such a positive impact on your health. We aim to have happy customers who make our facilities a regular part of their weekly routine.
We really appreciate your commitment, and we look forward to seeing you again very soon!
Kind regards,
Sarah H
Elias is the best fitness manager I’ve…
Elias is the best fitness manager I’ve ever had in my life. I have tried many times to sign up to gyms but I always quit. This is the first time I’ve stayed for a year, 4 days training a week and all of this thanks to Elias and his wonderful classes. He is the best instructor in the gym and many come only for him as we are getting premium services thanks to him. He has changed my life and has inspired me to become a fitness instructor myself. Thanks Elias for everything - keep it up
15 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Sophia,
Wow! We’re absolutely over the moon to hear that our amazing Elias has had such a big impact on your fitness journey. Our goal as a company is to support the community in all aspects of their physical, mental, and social well-being, so to hear that Elias has inspired you to train four days a week and even consider becoming a fitness instructor yourself truly means the world to us.
We’ll be sure to share your amazing comments with our Centre Team, they’ll be thrilled, especially Elias!
Thank you again for sharing your journey with us!
Kind Regards,
Sarah H
Elias is simply the best trainer so…
Elias is simply the best trainer so far, his clases are full of energy and i can see the results training with him. Thank you for always encouraging us to be better and push ourselves!
15 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Esther,
We’re so happy to hear that you’re enjoying the Elias Fitness classes! As a team, we always strive to empower our customers to lead healthier, happier lives, and it’s fantastic to know that these classes are helping you achieve your goals and see results.
Thank you for your support and for sharing such lovely comments with us!
Best wishes,
Sarah H
I really enjoy the classes with Elias
I really enjoy the classes with Elias. Great fun and excellent exercise!!
15 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Claudia,
Thank you so much for your wonderful comments! We’re thrilled to hear that Elias is delivering such a fun and enjoyable class for our customers.
We really appreciate your feedback!
Kind regards,
Sarah H
Very Good classes
Very good classes. The gym is well equipped. Good atmosphere.
14 april 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Maria
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Hammersmith Fitness and Squash Centre, making use of all the facilities available!
Kind Regards
Amir
For International Women’s Day, Zumba Class
For International Women’s Day a Zumba class was put on with Kat teaching it.
It was energetic and fun!
Great music playlist.
Afterwards the club put out a table with hot and cold drinks and a variety of fruit, cakes and pastries for members to help themselves to.
These events bring members together and provide a sense of community.
Look forward to the next one!
7 maart 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Jennifer,
Thanks for your review.
We are so delighted to hear that you enjoyed spending International Women's day with our team at Hammersmith!
Warm Regards
Hazal
Loved the Women’s Only Zumba class!
I attended the Women’s Only Zumba class with Kat today, which celebrated International Women’s Day. I had so much fun and would definitely love to have more events like this in the future! Kat is always so energetic, cheerful, and inspirational. I’ve been attending her regular classes on Thursdays, and I’ve enjoyed every single one of them.
We also got to enjoy fruits and snacks after the Zumba class, and we had time to mingle, which was very nice. I would love to join similar events in the future!
7 maart 2025
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Janet
Thank you for your review,
We are very happy to hear that you enjoyed the Women’s Only Zumba class and had a great time celebrating International Women’s Day with us. It's great to Kat has created such a positive energy in her classes, and we're thrilled that you’ve been enjoying her Thursday sessions as well!
It’s fantastic to know you appreciated the fruit, snacks, and the chance to chat with the other attendees and had a chance to chat!
We hope to see you soon.
Kind Regards
Amir
⭐️Brilliant Gym & Fantastic Team!⭐️
A great place to train! The facilities are well-maintained, the atmosphere is ALWAYS welcoming, and the classes are always top quality. The staff make all the difference—Elias, Yusuf, Kayleigh, Klaudia & Safaa are especially amazing, always bringing great energy and support. Whether you’re into squash, strength training, or group fitness, this place has everything you need. Highly recommend!
4 maart 2025
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Ebby
Thank you for your review and recommendation.
We are thrilled to hear that you’re enjoying your training experience with us and the staff have been able to create a welcoming atmosphere at the Hammersmith Fitness and Squash Centre.
We appreciate your feedback regarding the centre staff and it's great to see they have been able to support you on your journey with us!
Your feedback has been passed on for the team to view.
Kind Regards
Amir
Great Centre and Staff!
Hammersmith Fitness and Squash Centre is a great gym with excellent facilities and classes. Special shoutout to Yusuf and Elias for their friendly and professional service—they make every visit enjoyable!
13 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Kristin
Thank you for taking the time to leave a review.
It's wonderful to hear that you are making the most of the facilities and classes at the Hammersmith Fitness and Squash Centre, and thank you for recognizing Yusuf and Elias. We are delighted to know they have been able to offer support and deliver a professional service.
We have passed your feedback on to the centre to view!
Kind Regards
Amir
Great induction
I just had a great induction with Yusuf. Having not been in a gym for years I was nervous about using all the equipment but he put me at ease and showed be how everything worked. I am looking forward to trying my routines and gaining confidence and strength. Better Hammersmith is a great neighbourhood gym. Clean, bright and friendly.
25 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi THE PROGRAMER,
Thank you so much for your kind words!
We're thrilled to hear that your induction with Yusuf went so well and that you're feeling more confident using the equipment. It's great that you’re excited to start your routines and build strength! We’re proud of the friendly, welcoming environment here at Better Hammersmith, and it’s wonderful to know that you’re enjoying the gym and the neighbourhood. We can’t wait to see your progress!
Kind regards,
Charmaine
Great gym with good facilities
Great gym with good facilities. Special mention to Yusuf who always goes out of his way to help and his classes are fab. Can't recommend this gym more!
20 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Eleanor,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the gym and our facilities. Yusuf will be so happy to know you appreciate his efforts and classes. We truly appreciate your recommendation, and we're grateful to have you as part of our gym community! Keep up the great work! 💪😊
Kind regards,
Charmaine
Great class on strength training with…
Great class on strength training with Denis
20 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Josefina,
Thanks for your review.
We are so happy to hear that the Strength Training class at Hammersmith is great!
Warm Regards
Hazal
Massive improvement since new manager…
Massive improvement since new manager arrived.Staff attitude improved,cleaning regime is very good.
14 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi David,
Thank you for your positive feedback.
We're delighted to hear that you’ve noticed the improvements since the new manager took over. We’re committed to providing excellent service, and it’s great to know that the staff attitude and cleaning standards have made a difference for you. Your support means a lot to us, and we look forward to continuing to exceed your expectations!
Kind regards,
Charmaine
Lovely welcoming gym staff
Lovely welcoming gym staff. The gym always has good access to machines & weights areas.
18 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Nina
Thank you for your review.
It is great to see you are having a lovely experience at the Hammersmith Fitness and Squash Centre and the staff have been able to create a welcoming atmosphere for you and your fellow members.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Perfect gym
Clean gym environment with welcoming staff made very a enjoyable gym session!
11 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi James,
Thanks for your review.
We are so pleased to hear you are enjoying Hammersmith Fitness and Squash Centre!
Warm Regards
Hazal
The gym has a new manager and Nas has…
The gym has a new manager and Nas has made such a huge difference in the few weeks that she has been there. The new showers are brilliant and the place is a lot cleaner. You can see the effort going into the floor in the men's changing room. I've been a member for most of the last 20 years with a break during Covid and it's the best that it's ever been. There are more changes planned so watch this space. A bargain price wise.
10 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Good Evening Paul,
We appreciate your review.
It’s wonderful to know that you are enjoying the excellent facilities at the Hammersmith Fitness & Squash Centre. We are also pleased to learn that you have observed improvements in the cleaning routine, particularly regarding the men's changing room floors. We look forward to your continued enjoyment of the positive changes being implemented throughout the centre in the upcoming months.
Thank you for your kind feedback.
Warm regards,
Charmaine
I used to attend this gym in 2023 and I…
I used to attend this gym in 2023 and I liked it. I have now joined back January 2025 and I can see so much more improve improvement starting with the cleanliness. I feel like the gym is kept to a great standard of Cleanliness, I feel like the blue antibacterial wipes should be checked to see if they need restocking As a few times, I have gone to get some to wipe down a machine and there wasn’t any. On many occasions, I have come into the changing rooms and there’s somebody cleaning and mopping the floor. The staff are very approachable, friendly and helpful and the new general manager is very nice. You can tell that she really cares about her role at Better gym. I feel like this gym has a good verity of equipment and I like the classes. I Do however feel like there should be a dedicated room for some of the classes as sometimes it can interfere with a PT session if you need to use the track. Overall, I am happy and I would recommend this Gym to anybody. It would be nice if they had a swimming pool here with sauna and steam (maybe in the future)
10 februari 2025
Review zonder uitnodiging
Antwoord van Better - Hammersmith Fitness and Squash Centre
Good Evening Katherine,
Thank you for sharing your feedback.
We are thrilled to learn that you are enjoying your membership at the Hammersmith Fitness & Squash Centre. It’s wonderful to hear that you have experienced a significant change since rejoining. We take great pride in our Customer Service excellence and the upkeep of our facilities, so it’s gratifying to know that you have received this level of service during your visits. We are also pleased to hear that you had a positive interaction with the centre manager, who was friendly and demonstrated pride in her centre.
We look forward to your continued enjoyment of the excellent facilities at the Hammersmith Fitness & Squash Centre.
Warm regards,
Charmaine
Men’s showers - appalling
Joined last week. Cancelled my membership today.
The men’s showers are appalling and need maintenance.
Of all the showers only 3 are working.
One has only cold water, another not working, the other stays on for 3 seconds and not enough water comes out to be able to shower and the other has the start button hanging off the wall by the wire.
Yesterday I went to shower and the first shower had no soap in it. Notified the manager and she said she’d get it topped up.
Clearly didn’t happen, as at 2pm today after a cardio workout I went to shower and the same shower had no soap. Then tried the next one, no soap, and the third and final shower, no soap.
So out of the 3 working showers, none had soap in them!
They clearly don’t pay any attention to the facilities or maintain them.
8 januari 2025
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Danny
Thank you for your review.
We are very sorry to hear about your experience at the Hammersmith Fitness and Squash Centre, which led to the cancellation of your membership.
Please note that shower gel and shampoo are not provided, but you are welcome to bring your own to use at the centre.
Kind Regards
Amir
You don't have enough tools
You don't have enough tools , machines and equipment, and most of the movements of the body parts are without machines, for example: movements of the forearm, back of the arm, shoulder, chest
30 oktober 2024
Antwoord van Better - Hammersmith Fitness and Squash Centre
Hi Sayed,
Thanks for your review.
We appreciate your feedback and have passed this to the centre.
Warm Regards
Hazal
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