Better - Hammersmith Fitness and Squash Centre Reviews 

this gym is clean and has all the equipment needed. The staff members are very kind and always try to help.

Jermaine’s classes are super organised, start on time, and honestly just feel good to be in. He makes everyone feel welcome, no matter your fitness level, and always has easy alternatives if you’re dealing with an injury or can’t do a certain move — without making you feel awkward.

The vibe is friendly, encouraging, and actually fun, which is why I’ve stuck with it longer than any other class. I’m getting stronger, feeling better, and it’s helped me mentally way more than I expected.

If you want a class where you’ll be pushed, supported, and enjoy the process, this is the one.

So a big thank you to Jermaine for the excellent work he does at Better Hammersmith he is very friendly and always willing to help.

Beautiful Christmas decorations.

Gym is very clean, often quiet from 830am-4pm. It often get busy in the evening after 5pm especially with the school crowd. I wish they could bring back the slot booking system, so you only get it if you have booked (like Everyone Active gyms do it).

Plenty of lockers are available but few of them are permanently used by members and left locked all the time. Toilets and bathrooms get cleaned on a regular basis.

I have been with this gym for over 3 years and definitely recommend it.

Clean and friendly

Everybody is so polite and efficient and always able to speak with you.
The only thing I feel could be some improvement would be some nice 70 80s music would really jolly things along

I had a gym induction at Phoenix, was so disappointed with it, so l decided to go to Hammersmith branch, where lm having a 6 week physio course. I then decided to have another Gym induction with Elias, who was absolutely brilliant, engaging and knowledgeable, he spent nearly an hour with me, teaching me what equipment l should use as l have a lower back issue. Thank you Elias for you support and patience.

I joined this gym because Jermaine is a fantastic PT. The facilities are really good and the staff are lovely and helpful, especially Klaudia and Naz. It genuinely feels like a great community to be part of. The gym is clean and very well equipped.

Hammersmith I think is the best one I’ve been to compared to Kensington, Phoenix and Wembley. This is because of Elias and Ebony (we love these two!!). We’ve been members for more than a year now. Me and my sister even go to other centres for her classes as her yoga and Pilates practice aligns with ours. Meanwhile, Elias’ classes are always so fun! I’ve attended most of his classes including the HYROX style circuits which i hope to be a permanent class! Also Please make Ebony’s sound baths to be permanent too!

In general even if this centre is smaller than others, it’s the staff and teachers that makes a lot of difference!

Absolutely loving the new Hydrox Style classes being offered at Hammersmith, it's nice to see Better being brought in to the 20th century!! What would be great is if centres became proper Hydrox training sites and staff got accredited!!! Elias is fantastic at what he does and the community, people like him build!!!

I have joined the gym over a year ago and have had a great experience. I especially enjoy the Hyrox classes with Elias. It’s a great workout and the environment is great! Highly recommended 😊

Daniel did a very good class engaging the participants and adjusting to people abilities. It was my fist power pump with him very much appreciated!

Daniel is our new trainer and we like him. His instructions are clear and engaging. I hope this centre can keep him as our trainer.

Just had a great experience in Willow’s class! He was substituting in the HIIT and Functional Fitness classes and did a fantastic job. He had a really warm personality and mad the classes fun! He took the time to explain what he was doing and why it would benefit us. I really appreciated that. I was hoping he’d be our permanent trainer- everyone was happy with him. Hope to take another class with him soon

Arrived at Hammersmith gym where I have been going for years and the miserable receptionist who doesn't understand that you should smile and greet members, told me my membership was cancelled. I spoke with him about it last week and he said it was all fine, but not today for some reason. I then had to ask him to re-instate it and had to pay 25% extra for a joining fee! He then refused me entry for today unless I paid for a day pass! I walked out in disgust. Back home with gym bag in 30 degree heat. This is no way to treat loyal customers. It is imperative that staff should be "Better" trained with regard to social skills.

I love the classes with Jody and Raquel that are included in my Healthwise membership. 🫶
It's hard to find a Gym where you can feel included... I suffer from PTSD and it's not easy for me to be in new environments.
Healthwise activities are helping me to get outside my comfort zone and back into a healthy life stile.
Thank you Better gym!!!

Better is doing a great job providing the community with affordable options for a healthy future. Great service, awesome team. Strongly recommended.

Great yoga class with Vie on Saturday at 11.30. Thank you!

All staff members are always very polite, happy and helpful. The gym, changing rooms and showers are always very clean. Lots of classes to choose from. Very nice people attending the gym you can always feel very friendly atmosphere.

On the plus side. Convenient location. Friendly staff. Good teachers. Affordable
On the negative side: not enough classes around lunchtime. Inability to put membership on hold for other than medical reasons. (There used to be spin classes and body conditioning classes at this time)

Smith machine needs to be fixed, it’s been more than 3 weeks.
Sometimes the air insulation is bad
Good gym though