The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... Toon meer
Locatie
Wijzig locatie763 High Rd, E10 5AB Leyton, GB
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Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... Toon meer
Bedrijf heeft geantwoord
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... Toon meer
Bedrijf heeft geantwoord
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
763 High Rd, E10 5AB, Leyton, Verenigd Koninkrijk
4,1
Goed
126 reviews
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Friendly and helpful staff
26 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Harron,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
Friendly staff and good value swimming
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great children’s facilities with slides etc (which we didn’t use) and a mix of lane swimming and lanes marked out for fun swimming. Good value. Would recommend.
25 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Rosie,
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying Leyton Leisure Centre and we look forward to welcoming you back soon!
Warm Regards
Hazal
Kind, helpful staff
Staff were really helpful and showed me round all the facilities. Everything was clean and in good repair.
21 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Jane
Thank you for your review.
We are very pleased to see that the team at Leyton Leisure Centre have been able to provide a great service and tour of the facilities!
It is also great to know that the centre is clean, and the gym equipment is in good condition.
We hope to see you again soon!
Kind Regards
Amir
Really helpful staff and experienced…
Really helpful staff and experienced swim teachers - the ones on Wednesday’s are amazing. They have really helped my child’s confidence in water grow
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so helpful and have helped improve your child's water confidence!
Warm Regards
Hazal
The staff are very friendly and…
The staff are very friendly and welcoming. Also they know their names making it more personal, encouraging and enjoying. The changing room,shoe area and sitting arrangement at the front entrance needs to be more spacier. Otherwise all good.
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi K,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so friendly and welcoming!
Warm Regards
Hazal
Since my daughter has started swimming…
Since my daughter has started swimming lessons, she has come so far from being petrified of getting into a pool. As she is neurodivergent this has helped her immensely with her confidence in herself and in trying new things. The facilities are clean and well cared for and the staff are really polite. A big thank you to Hannah and all the instructors who teach here!!
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Dom,
Thank you for your fantastic review!
We are so delighted to hear that your daughter is enjoying her swimming lessons at Leyton Leisure Centre.
It is fantastic to hear how much she has progressed and tell her to keep up the fantastic work!
Warm Regards
Hazal
Friendly staff and our children love…
Friendly staff and our children love the swimming teachers!
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Tim
Thank you for your review.
We are very pleased to see that the team and the swimming instructors are delivering excellent lessons and creating a wonderful atmosphere for the students!
We hope your children achieve the level of confidence they desire, and that your positive experience continues!
Kind Regards
Amir
Sometimes the lessons seem very busy…
Sometimes the lessons seem very busy with out enough teachers.
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Gillian
Thank you for your review.
We would love to gather some more information from you so we can investigate this with the centre team.
If you do have time, please feel free to fill in the feedback form via our help centre so we can assist you further.
Better | Contact Us (https://www.better.org.uk/contactus)
Kind Regards
Rachel
I went to the gym today
I went to the gym today. There are multiple machines out of order. Some for months. Leg press being the most popular.
The ladies toilet was absolutely disgusting. Why can’t people clean after themselves. The first toilet had no paper.
I actually like the gym. It has a friendly vibe. On this occasion wasn’t great.
Also why have they cancelled Gul’s spin class on Tuesdays. Virtual is so boring.
9 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Niki,
Thank you for your review!
We’re sorry your recent visit did not meet expectations, and we greatly appreciate your feedback regarding the maintenance of our equipment, particularly our leg press machine.
We also value your comments regarding the cleanliness of our ladies’ toilets and the cancellation of Gul’s Tuesday Group Cycle class.
We're more than happy to share this with our wider team for further review.
Thank you as well for your kind comments about our gym’s friendly atmosphere!
Warm Regards,
Kaisha
I love coming to the Centre when Gloria…
I love coming to the Centre when Gloria is at Reception ! I always feel so welcome.
Thank you so much Gloria !!!
Renata and Jessyca ! 🥰
7 mei 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Renata and Jessyca,
Thank you for your lovely review!
We're thrilled that Gloria has been so amazing during your visits to our Leyton Leisure Centre, and you look forward to her welcoming you when she's at reception.
We can't wait to welcome you both back again!
Warm Regards,
Kaisha
Excercise machine are worn out and…
Excercise machine are worn out and broken .Equipment is not in good condition as most of exercise equipment is damaged and bad shape not worth to go if you don’t have other choice
1 april 2026
Antwoord van Better - Leyton Leisure Centre
Hi Shahid
Thank you for your review.
We are sorry to see you feel this way about the gym equipment at Leyton Leisure Centre, and we will be sure to pass your feedback on to the General Manager.
Additionally, I see that you have a partnership membership, which provides you access to all of our centres within your borough.
We hope you enjoy using these facilities.
Kind Regards
Amir
Nice place to enjoy with the kids
16 april 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Tejpal
Thank you for your review.
We are very pleased to see that you and your kids have enjoyed the facilities at Leyton Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Limited equipment compared to other gyms
15 april 2026
Antwoord van Better - Leyton Leisure Centre
Hi Samran
Thank you for your review.
We are sorry to see that you feel this way about the equipment at Leyton Leisure Centre, and we appreciate your feedback.
Upon reviewing your membership, I can see that you have access to all the Better centres and facilities, and we hope you enjoy using them and the gym equipment included.
Kind Regards
Amir
Most convenient and always a great atmosphere
Although the sauna/steam were partially working and the water temperature in the showers were fluctuating which made having a shower a bit delayed, I must say out of all the other centres I have been to in the borough, this one is the most convenient, staff are professional and the aqua aerobics on Wednesdays with Karen are always amazing.
8 april 2026
Antwoord van Better - Leyton Leisure Centre
Hi Shellome,
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Leyton Leisure Centre, in particular Karen's Aqua Aerobics classes and we look forward to welcoming you back soon!
Warm Regards
Hazal
I am bitterly disappointed with the…
I am bitterly disappointed with the decision to change the music policy for group classes that have been successfully run and fully enjoyed for decades now. I currently do 8-9 classes, over 4 days of the week, so as you can imagine, they are a huge part of my life. Not only has it contributed to my physical health, but my mental health too. The music played by the instructors was a huge part of that.
Namely the Step Aerobics classes where the app based music is too slow for a meaningful and worthwhile class. For context; I do Step, followed by BodyCon on a Sunday morning. Before the policy change I would have to change my top between classes, but now it is not necessary as I'm hardly sweating, even though the music is the fastest that the app has to offer.
The same for Wednesday evening Step; I used to come home with my top completely soaked, but the last 2 classes was not the case. I have done this class for 11 years now and we use the same CD every week, BY CHOICE; the App based music does not compare. It is just annoying noise and the energy of the Step classes has really suffered. We are not getting out of breath and we are not sweating. What is the point of that? These classes are intermediate/advanced level and we are operating below beginner level. Normally I wake up on a high every Thursday morning, but now I just feel flat. The buzz of Wednesday evening classes has gone because the music is now terrible.
It's very unfair for the instructors who now have the impossible task to try and replicate the same energy and vibe. It is not possible without the same music. Namely UK Garage, UK Funky House, Jungle, Grime. The fact that these genres are all "homegrown", but have not been considered is ridiculous.
The strength classes are just about bearable, but again not enjoyable due to the irritating noise of the app-based music.
Already I have become someone that has to force themselves to come to the gym now; I no longer get the same joy and buzz from the classes and I am obviously not going to continue with my membership if things do not improve. It also leaves a bad taste in my mouth to witness how the instructors are being treated here, just because of money.
The gym classes and our longstanding instructors are a huge part of our community. Their music is integral and it makes the class what it is. There are a few instructors whose classes I choose not to attend, purely because of their music, which is not to my taste.
This is just another thing in a long line that we have seen from Better/GLL which show that they do not have any regard for a) their instructors that have given 25+ years of service. b) their customers who have enjoyed many years of classes with specific music and instructors.
It's also no surprise that it's mainly women who are disadvantaged by this, since it is us that enjoyed the classes.
I have been advised that they believe we should see "little noticeable impact" to our classes, but this is grossly incorrect.
I have also been advised that they have researched and added extra genres like Afrobeats and Bhangra; basically none of the ones I have mentioned earlier.
I hope they see sense and stop this madness.
25 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Tiana,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Good vibe
Very nice budget friendly center and the staff is very welcoming
24 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Francis
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Leyton Leisure Centre.
It is also great to know that the staff are creating a welcoming atmosphere, and the prices work well for you!
Kind Regards
Amir
How can Better go from 5* to 1* within…
How can Better go from 5* to 1* within days? The answer is simple the ridiculous music that instructors now have to use is worse than awful.
So glad I’m PAYG and I can just stop attending.
Please Better review your decision and let instructors be the experts of which music works for their classes. If so I’ll start attending again.
18 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Alan,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
The facilities are easy to book and…
The facilities are easy to book and use. Staff are helpful and patient, they deal with all queries. Have been with Better for about 4 years and have never had an issue.
24 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Khaula,
Thank you for taking the time to leave your feedback.
We are delighted to hear about your experience with us over the past 4 years at Leyton LC.
We are so glad you are enjoying our facilities and the team have been helpful and patient in supporting you with any queries.
It’s especially great to hear that you’ve had such a consistently positive experience with us over the years.
We’ve passed on your feedback to the centre team!
Thank you again for your feedback and for your continued support at [Centre Name], and we hope to see you again soon.
Warm regards,
Azaria
We love this pool
We love this pool. And the staff are really helpful. Thank you!
10 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Anastasia,
Thank you so much for your lovely review!
We're thrilled to hear that you love the pool at our Leyton Leisure Centre and found our staff helpful.
We hope to welcome you back soon!
Warm Regards,
Kaisha
Awful new music policy
I have been going to these step classes for years and usually love them.However, they have just changed their music policy and the app does not allow fast enough beats or for the teacher to use their own choice.
The usually buzzing, coordinated class led by an excellent teacher was a failure as the music prevented people from keeping rhythm. Lots of people left early and were unhappy.
Please go back to your old music policy or many people will leave your gym
8 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Helen,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Helen,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
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