The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... Toon meer
Locatie
Wijzig locatie763 High Rd, E10 5AB Leyton, GB
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Lees wat reviewers zeggen
Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... Toon meer
Bedrijf heeft geantwoord
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... Toon meer
Bedrijf heeft geantwoord
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
763 High Rd, E10 5AB, Leyton, Verenigd Koninkrijk
4,1
Goed
126 reviews
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It does what it says
It does what it says
But facilities were dirty and smelt bad
8/10 the gym smelt like fish
1 augustus 2025
Antwoord van Better - Leyton Leisure Centre
Hello Razi,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Worst in evening every day..because…
Worst in evening every day..because there is no water for shower after 7.00 pm
7 augustus 2025
Antwoord van Better - Leyton Leisure Centre
Hi Mohammed,
Thanks for your review.
We are sorry to hear of your recent experience and have passed on your feedback to the centre so they can investigate.
Warm Regards
Hazal
Antwoord van Better - Leyton Leisure Centre
Hi Luliana
Thank you for your review.
We are very happy to see that your son is enjoying his swimming lessons at the Leyton Leisure Centre, and the teachers are providing great support.
We hope your son achieves the skills and confidence he wishes!
Kind Regards
Amir
Antwoord van Better - Leyton Leisure Centre
Hi Nicolli,
Thank you so much for your feedback!
We're glad you’re happy with our service at the Leyton Leisure Centre. We appreciate your suggestion about adding a morning Zumba class and will definitely consider it. If you have any other ideas or requests, feel free to share!
Kind regards,
Charmaine
Just joined swimming lessons
Just joined swimming lessons for my son. He's liking the lessons so far. Staff are very helpful and polite. Changing rooms are clean and spacious as well as the showers nice and warm water.
4 juli 2025
Antwoord van Better - Leyton Leisure Centre
Hi Keisha,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Leyton leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
The toilets were the dirtiest toilets I…
The toilets were the dirtiest toilets I have seen. There was a used nappy in a changing room. Hair everywhere. So gross.
The staff where polite friendly and well informed at the desk and in classes
2 juli 2025
Antwoord van Better - Leyton Leisure Centre
Hi Conor,
Thank you for taking the time to leave a review. We are really sorry to hear about your experience with the cleanliness of the toilets and the changing room at the Leyton Leisure Centre. That is definitely not the standard we strive for, and we’ll be sure to pass along your feedback to our cleaning team to ensure this doesn’t happen again.
On a positive note, we’re glad to hear that our staff made a positive impression on you! We’ll continue to work hard to maintain the great customer service you mentioned, and we appreciate your constructive feedback. We hope to welcome you back soon for a much improved experience.
Warm regards,
Charmaine
I love friendly staff but there must be…
I love friendly staff but there must be more rules to not enter people to the swimming pool without taking a shower, and they shouldn’t allow people to swim without a swimming suit
7 juni 2025
Antwoord van Better - Leyton Leisure Centre
Hi Mery,
Thank you for your feedback!
We're glad to hear you appreciate our friendly staff at the Leyton Leisure Centre. We also take your concerns about pool hygiene seriously and will review our rules to ensure everyone follows proper showering and swimwear guidelines. Your input helps us improve the experience for all our guests!
Kind regards,
Charmaine
Nice swimming centre very nice staff :)
24 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Ejaz,
Thank you so much for your kind words!
We are very happy to hear you enjoyed our swimming centre and had a great experience with our staff at the Leyton Leisure Centre. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Barre Fit
I’m writing in to say how the barre fit classes that are taught by Pauline are amazing. Since we have had barres in the classes it has really been truly a lovely experience. It has improved my posture and has given so much flexibility that is really helping in my other classes I attend. The instructor Pauline is brilliant at teaching the techniques and is very professional about it.
18 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Oumme,
Thanks for your review.
We are so delighted that you are enjoying Pauline's Barre Fit classes and it's great to hear what a great impact it has had on you!
Warm Regards
Hazal
Made for the community
I have attended Leyton Leisure Centre swimming pool. From the reception to the pool safely assistants it was competent, helpful, friendly staff. All facilities was decently clean and way above the expectation. It was a really great experience! Thanks a lot!👍🏻
10 mei 2025
Antwoord van Better - Leyton Leisure Centre
Hi Pavel,
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you had a great experience at Leyton Leisure Centre and that our team, from reception to the poolside, made you feel welcome and supported. We take pride in maintaining clean facilities and providing excellent service, so it's wonderful to know we exceeded your expectations.
We hope to see you again soon! 🏊♂️😊
Kind regards,
Charmaine
Leyton Leisure Barre Fit Classes
I have been attending Barre fit classes for sometime now, and can now say that since the Centre has finally invested in proper barres it has made a huge difference. I am constantly struggling on me feet as I have no arches so having these barres really help me with my balance and strengthening the muscles in my feet. Also helps with my stability when we are doing some of the postures on one leg. My posture has also seen an big improvement as my back had become so rounded and hunched working on a desk top all day at work. Also a huge plus, is having a ballet trained instructor like Pauline who goes above and beyond by creating routines that are very artistically choreographed to fit to the music. As a total beginner to Ballet style, Pauline is very patient and makes the cIass accommodating for all levels, I feel privileged as its the only Centre I know of that have the barres. Well Done Leyton Leisure for sorting these out finally.
11 mei 2025
Review zonder uitnodiging
Fabulous new Barre Fit Classes with Pauline
Leyton Leisure Centre now offers Barre Fit classes with Pauline Burrell 3 times a week. This is the only centre I know of locally that runs classes like this. Based on ballet technique, they are fantastic for building strength, balance and flexibility for all levels and abilities. The recent purchase of the barres for these classes, has really enabled me to build my strength and improve my posture - particularly where I have longstanding injuries. Pauline's curation of great classical and more modern music for her carefully put together barre sequences mean that the class is both enjoyable and relaxing. Come prepared to focus hard and attend regularly and you will see the benefits within only a few sessions!
11 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Chantalle
Thank you for taking the time to leave a review.
We’re delighted to hear how much you're enjoying the Barre Fit classes with Pauline at Leyton Leisure Centre.
It’s fantastic to know that the new barres have made a real difference for your strength, posture, and injury recovery, and we are pleased that her blend of technique, music, and attention to detail is resonating with you.
We appreciate you highlighting the unique value of these sessions in the local area and hope you continue to enjoy them!
Kind Regards
Amir
I had been struggling to get my…
I had been struggling to get my membership renewed but no one helped me Al Leyton centre so I called BETTER. A very polite young man Joseph helped me renew and he was so very efficient. Well done and thank you Joseph 👏👏
8 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Atrat,
Thanks for your review.
We are thrilled to hear that a member of our customer service team was able to assist you with your renewal!
Warm Regards
Hazal
Big thank you to swimming teachers team especially Tulisa
I would like to thank Swimming Teacher Tulisa and team at Leyton leisure centre for all their help and support teaching my daughter Meriem.
Their service is marked by efficiency and punctuality.
I was really impressed by their commitments in helping my daughter reaching the target.
2 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Mohamed,
Thanks for your review.
We are so delighted that you are so impressed by the swimming lessons at Leyton and that the staff have been so fantastic.
Warm Regards
Hazal
I booked the swimming lessons over the…
I booked the swimming lessons over the easter holiday which was the start date !! For my surprise they change the times with no warning!! The manager said she will try to get refund for that !! But still nothing!! Theres need to be more communication!!
10 april 2025
Antwoord van Better - Leyton Leisure Centre
Hi Charly,
Thank you for sharing your feedback, and I’m really sorry for the confusion and inconvenience caused. We understand how important clear communication is, especially when it comes to schedules and booking changes. We sincerely apologise for not informing you in advance about the time change, and we’ll work on improving our communication moving forward. I have now applied a credit to your profile so this will reduce your following direct debit due to the missed lesson.
We truly appreciate your patience and hope to provide a better experience next time!
Kind regards,
Charmaine
From the receptionist to the instructor…
From the receptionist to the instructor all helpful friendly attentive
Frontline staff willing to help never a problem to assist..
The instructor patient attentive
21 april 2025
Antwoord van Better - Leyton Leisure Centre
Hello Brenda,
We greatly appreciate your kind feedback!
It brings us joy to know that your experience with our team was so positive. Our goal is to offer friendly, helpful, and attentive service from the receptionist to the instructor, and it's wonderful to hear that it had a meaningful impact on you. Thank you once again for your input, and we eagerly anticipate your next visit!
Kind regards,
Charmaine
Antwoord van Better - Leyton Leisure Centre
Hi Ella,
Thank you for your kind words!
We’re so glad to hear that you’ve found our team helpful each time.
We always aim to provide great service, and your feedback means a lot to us.
Looking forward to seeing you again soon!
Antwoord van Better - Leyton Leisure Centre
Hi Daria
Thank you for your review.
This is great to see!
Kind Regards
Amir
Antwoord van Better - Leyton Leisure Centre
Hi Anjeli
Thank you for your review,
We are very pleased to see you enjoy Group Cycle at the Leyton Leisure Centre and hope you have the opportunity to try out the other facilities and fitness classes!
Kind Regards
Amir
Poor Sauna
The Sauna has old and worn out wood, with big black patches of mould. Not great! So didn't want to spend any time in there inhaling that! Not the most clean changing rooms either.
Its a shame the gym is seperate building from the sauna/pool, and this could be better clarified online as I initially wanted to do both, but felt it was too cumbersome to change lockers and clothes twice!
14 februari 2025
Antwoord van Better - Leyton Leisure Centre
Good Afternoon CD,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the sauna and changing rooms didn't meet your expectations. We take cleanliness and maintenance seriously, and we will be addressing the issues you raised to ensure a better experience moving forward.
We also appreciate your input regarding the gym and sauna setup. We understand how it could be inconvenient to switch between buildings and will look into better clarifying this in our online information.
We hope you'll consider visiting us again, and we aim to provide you with a much-improved experience next time!
Kind regards,
Charmaine
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