The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... Toon meer
Locatie
Wijzig locatie763 High Rd, E10 5AB Leyton, GB
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Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... Toon meer
Bedrijf heeft geantwoord
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... Toon meer
Bedrijf heeft geantwoord
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
763 High Rd, E10 5AB, Leyton, Verenigd Koninkrijk
4,1
Goed
126 reviews
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Having fun at Leyton leisure
I find all the staff at Leyton Leisure very nice , helpful and very welcoming.
Having only one toilet facility for both male and female upstairs where the studios are is really unacceptable. I hope this will be looked into .
In addition to that, waiting for Barrefit equipment has been a longstanding issues .
On a positive note , All the teachers are very good and fun and professional . I find Pauline’s class in particular very helpful , motivated and inspiring and encouraging. As such I did not need a surgery on my shoulder for which am very very grateful.
30 januari 2025
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Good Evening Mrs Southgate,
Thank you for taking the time to provide your feedback.
We are thrilled to learn that you are enjoying your membership at the Leyton Leisure Centre. It's wonderful to know that our staff has made a positive impression on your experience by being friendly and engaging during your visits. We strive to create a welcoming atmosphere for all our members, and your feedback reinforces our commitment to providing excellent service.
We are also thrilled to hear that you are finding pleasure in our Fitness Classes. We take pride in the quality of our instructors and their ability to foster an enjoyable and supportive learning environment.
However, we are very sorry to hear that we only offer one toilet where the studio is located in the centre. I will ensure to pass on your concerns in regard to this issue to the centre management team. In regard to the Barre Fitness Class, Unfortunately, due to the limited storage space available at the GLL centres, we currently do not have the capacity to accommodate the necessary equipment. Additionally, given the limited number of Barre sessions offered at present, we feel that allocating space and resources for such equipment is not the best solution at this time.
I also wanted to mention that when we considered purchasing the equipment, each barre would need to be 1.5 meters in length, meaning we would have required a substantial quantity to adequately equip the class. With the constraints on storage space and class availability, we’ve had to carefully consider these factors.
We genuinely appreciate your understanding and assure you that we are always looking for ways to improve and expand our offerings. Should circumstances change in the future, we will certainly revisit this request and explore the possibility of providing the appropriate equipment.
Once again, thank you for your enthusiasm and support for the program, and we look forward to continuing to provide you with a rewarding fitness experience.
Kind regards,
Charmaine
I have been attending Barre fit classes…
I have been attending Barre fit classes regularly and it’s the amazing class for your flexibility and also mind and I’ve noticed so many benefits from this class especially from the instructor she is the most amazing teacher and so lovely that makes the class even better.but as I have given a two star rating because we are missing the main element of the class which is the Barres which we was told we be provided but that’s the downside of it as I would have given a full five star rated.
11 december 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Good Evening Angelina,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We are delighted to hear that you are enjoying the Fitness Classes at the Leyton Leisure Centre, particularly the Barre Fit Class. It’s wonderful to know that the instructor has been engaging, informative, and supportive during each session you attend. Your positive experience is important to us, and we strive to create a welcoming and motivating environment for all our participants.
However, we were concerned to learn that you do not have access to the appropriate equipment for this class. We understand how essential it is to have the right tools to enhance your experience and ensure your safety while participating in fitness activities. Rest assured, I will forward your feedback to the centre management team. They will look into the equipment availability and address this issue as we move into the new year.
Thank you once again for your feedback. We are here to help you have the best experience possible at our centre!
Warm regards,
Charmaine
No bars in the barre fit classes!
Barre fit classes don’t have any bars so you don’t get the full experience. I’ve been attending the classes for a few years now and have requested bars several times on my annual feedback and also once in an email. Nothing has been done about it and they only cost about £250 for the whole class. The sessions run 3 times a week and the instructor Pauline is fantastic (an ex professional dancer with decades of experience). The classes help with balance, range of motion and flexibility but could be so much better with the right equipment. It’s like playing tennis without the nets. I often use the class to rehab sport injuries and other ailments so it’s incredibly important to me. If you are looking for a barre class in East London, give this one a miss though until they get bars as you are only getting 1/2 the experience.
10 december 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Good Evening Natasha,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We are delighted to hear that you are enjoying the Fitness Classes at the Leyton Leisure Centre, particularly the Barre Fit Class. It’s wonderful to know that the instructor has been engaging, informative, and supportive during each session you attend. Your positive experience is important to us, and we strive to create a welcoming and motivating environment for all our participants.
However, we were concerned to learn that you do not have access to the appropriate equipment for this class. We understand how essential it is to have the right tools to enhance your experience and ensure your safety while participating in fitness activities. Rest assured, I will forward your feedback to the centre management team. They will look into the equipment availability and address this issue as we move into the new year.
Thank you once again for your feedback. We are here to help you have the best experience possible at our centre!
Warm regards,
Charmaine
I have been attending barre fit classes…
I have been attending barre fit classes regularly it’s amazing and the best class for flexibility and my mind. The instructor is the best around. The only thing that is missing from this class is the main element the barres. We have been told for ages that we will be provided with this it’s been over a year and better has not given any.
6 december 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Good Afternoon Oumme,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We are delighted to hear that you are enjoying the Fitness Classes at the Leyton Leisure Centre, particularly the Barre Fit Class. It’s wonderful to know that the instructor has been engaging, informative, and supportive during each session you attend. Your positive experience is important to us, and we strive to create a welcoming and motivating environment for all our participants.
However, we were concerned to learn that you do not have access to the appropriate equipment for this class. We understand how essential it is to have the right tools to enhance your experience and ensure your safety while participating in fitness activities. Rest assured, I will forward your feedback to the centre management team. They will look into the equipment availability and address this issue as we move into the new year.
Thank you once again for your feedback. We are here to help you have the best experience possible at our centre!
Warm regards,
Charmaine
Antwoord van Better - Leyton Leisure Centre
Hi Constance,
Thanks for your review.
We are delighted you have awarded us with 5 stars and that Mariah enjoyed their session!
Warm Regards
Hazal
Shower Maintenance, Cleanliness and Freeloaders
The shower maintenance is so poor - one shower was out of service for over four months. That gets fixed another goes out. Then the showers have no hot water!!
Health suite is meant to be booked and paid for but it is regularly entered by freebies - not a problem for me when enough space but frequently it fills up with freeloaders. The gym staff have to be more proactive in managing this!!
The pool does not appear to be cleaned. The changing rooms are not clean either and some of the customers should be ashamed of themselves as they leave soiled nappies for others to dispose off. Increase the cleaning please
29 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Ash
Thank you for your review.
We are sorry to hear about your experience at our Leyton Leisure Centre and have passed your feedback on to the Centre staff.
We hope this will help lead to a resolution of the issues and improve your experience with us.
Kind Regards
Amir
Terrible maintenance of swimming pool facilities…
Terrible maintenance of swimming pool facilities. Showers have not been working properly for weeks in the changing area. Today all the showers were cold, toilets were disgusting and hairdryer was not working. These issues have been ongoing for weeks and nothing seems to ever resolve. If you can afford to pay a bit more go somewhere else as this is a council led rip off.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Hassan,
Thanks for your review.
We are sorry to hear that you are unhappy and have forwarded your comments to the centre so they can investigate.
In reference to the showers, we are currently in the process of replacing the boiler to rectify this. This should be completed shortly.
We appreciate your feedback and patience whilst we resolve this.
Warm Regards
Hazal
unjustified price for services
unjustified price for services. there are not enough exercise machines inside, some basic exercise machines are missing, basic exercise machines such as a bench press are generally in one copy, this is extremely ineffective. exercise machines break down and remain untouched for several weeks, or even longer. the condition of the gym itself also leaves much to be desired. in general, the gym is frankly terrible, I would not recommend it to anyone!
16 oktober 2024
Antwoord van Better - Leyton Leisure Centre
Hi Vladyslav
Thank you for your review.
We apologise for the inconvenience you experienced at our Leyton Leisure Centre, and we regret that the equipment was not always available. Your feedback has been forwarded to the General Manager for investigation, and we will make necessary changes to improve the experience for all members.
Kind Regards
Amir
Things can be improved
Cleanliness could be better. Gym smells bad from the moment you enter and until you leave. Toilets are dirty and the trainer lady isn’t very friendly or kind.
7 oktober 2024
Antwoord van Better - Leyton Leisure Centre
Hi Aliya
Thank you for your review.
We are very sorry to hear about your experience at our later Leisure Centre and have passed your feedback on to the General Manager.
I hope we can find a resolution for the issues you have raised and this will help improve your experience with us.
Kind Regards
Amir
Excellent 👍
Excellent 👍
The staff are highly professional kind and supportive I feel at ease and comfortable
My health my body and my mind are strong
Thank you Better team🙏
25 september 2024
Antwoord van Better - Leyton Leisure Centre
Good Evening Sennait,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review. It brings us great joy to hear that you are enjoying your membership at the Leyton Leisure Centre.
Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Kind regards,
Charmaine
Swimming Lessons
Swimming Lessons we seem to have a different teacher every week. Most of which are inexperienced and not confident enough to teach the lesson.
Also parents have to watch the lesson in a horrible room on a horrible monitor where you can hardly see your child.
This is my second Better venue and quite honestly they do not offer value for money.
22 september 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Angela,
Thanks for your review.
We are disappointed to hear that you are unhappy with your lessons at your current centre.
Please email us at customerservices@gll.org and we can look into availability at a different site that may be more to your liking and perhaps it will be third time's a charm!
Warm Regards
Hazal
Expensive the price
It really it expensive for that price.I thought the membership i could use to go around Waltham Forest borough to use the facility. But it only allowed to use Leyton leisure centre.
13 september 2024
Antwoord van Better - Leyton Leisure Centre
Dear Ali,
We appreciate your feedback and regret to learn that our membership fees may not align with your budget. We firmly believe that our memberships offer excellent value for the range of activities they encompass. Furthermore, we provide memberships that grant access to well-managed facilities in your local borough or nationwide, tailored to your specific needs. We trust that you will find great satisfaction in your membership at Leyton Leisure Centre.
Sincerely,
Charmaine
Very Corporate staff and environment is…
Very Corporate staff and environment is so good with clean and life guard facility
11 september 2024
Antwoord van Better - Leyton Leisure Centre
Hi Muhammad,
Thanks for your review.
We are so happy to hear that you are so pleased with the facilities and staff at Leyton.
Warm Regards
Hazal
The Leyton leisure centre was fantastic
The Leyton leisure centre was fantastic
Staff very helpful
Clean environment
12 augustus 2024
Antwoord van Better - Leyton Leisure Centre
Good afternoon Raya,
We appreciate your feedback and are pleased to hear about your positive experience with your membership at Leyton Leisure Centre. It is gratifying to learn that you have found our staff to be courteous and that the facilities are consistently tidy and well-maintained, reflecting our commitment to providing high standards of service.
Best regards,
Charmaine
VERY SUPPORTIVE TEAM IN REASSURING AND…
VERY SUPPORTIVE TEAM IN REASSURING AND VERY EFFICIENT IN CORDINATING THE SERVICE
9 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Rosily
Thank you for your review,
It is wonderful to see the team at our Leyton Leisure Centre have been able to support you and provide and effiecent service.
We hope you enjoy your time with Better.
Kind Regards
Amir
Basic offering, often full (but good to have gym & pool)
Better offers basic gym and swimming facilities. In my local gym, Leyton, the space vs memberships they offer often means the gym is full or near full.
It’s particularly noticeable in the free weights area. The number of benches and weights v people often means a 30 minute weight just to be able to use equipment.
Seems to be much more of a focus on cardio equipment in this gym + some of the equipment like benches are pretty tattered.
Basic standard. Good offering gym & pool on one membership, that’s the reason I went for them over some of the budget or big name gyms. Pretty middle of the road in quality.
6 augustus 2024
Antwoord van Better - Leyton Leisure Centre
Hi Sam,
Thank you for your review.
We are pleased to hear you are enjoying the centre and hope that we can improve and get 5 stars in the future!
Your feedback is gratefully received.
Warm Regards
Hazal
Kerry an excellent member of staff ...
1 member of staff was not helpful at all, talking over me while talking to other customers in the Que behind me and ignoring me on my face.
After all that she could not help me and kept saying I had not applied properly and that I didn't have my Internet on.
Then I was referred to Kerry @ Leyton leisure centre, who was amazing. Excellent customer service. She couldn't fix the problem on the app that I had re my membership but she made me log into their WiFi and then said that it's not an internet issue and that it seems like the app was down and then she went out of her way to get me in to the activities that I had tried to book without any hesitation this all was done on last minute. Straight after dealing with me she approached another customer again with out any hesitation. Kerry has an excellent customer service and it's not widely seen.its a shame that we lack this kind of service from all areas. Genuinely passionate and hard worker and is not in the job for the money.
26 juli 2024
Antwoord van Better - Leyton Leisure Centre
Hi FB,
Thanks for your review.
We are delighted to hear that Kerry was so attentive and was able to assist you and have passed on your wonderful feedback to the centre!
Warm Regards
Hazal
Antwoord van Better - Leyton Leisure Centre
Hi Sajjad
It's great to hear that you're enjoying your time at our Leyton Leisure Centre and have had the opportunity to speak with our staff. We aim to continue delivering a delightful experience for you.
Thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Leyton Leisure Centre
Hi IH
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Leyton Leisure Centre. Should you have any questions or queries, please feel free to reach out to them.
Kind Regards
Amir
All in all a lovely centre
I really like how easy it to use the app to book and cancel my booked activities.
I would say the showers in the swimming pool locker area need to be kept cleaner and in better working order.
The staff at the reception of Leyton Leisure Centre need to be more polite and professional when dealing with customers. Might be better only having one reception staff who is better trained in dealing with people and then a self service entry for customers like the Leyton Leisure Centre gym next door.
Staff need to remember not everyone that walks through the doors knows everything about the centre and may need guidance to get the best possible experience, however I have noticed staff members being abrupt with customers and their tone not being very professional.
All in all a good leisure centre.
1 augustus 2024
Antwoord van Better - Leyton Leisure Centre
Hi Tee
Thank you for your review.
It's wonderful to hear that you're enjoying the gym classes and making use of our app.
We appreciate your feedback regarding the centre staff and your feedback has been forwarded to the General Manager for review and discussion with the team.
We hope this will enhance your experience at Leyton Leisure Centre.
Kind Regards
Amir
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