The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... Toon meer
Locatie
Wijzig locatie763 High Rd, E10 5AB Leyton, GB
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Lees wat reviewers zeggen
Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... Toon meer
Bedrijf heeft geantwoord
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... Toon meer
Bedrijf heeft geantwoord
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
763 High Rd, E10 5AB, Leyton, Verenigd Koninkrijk
4,1
Goed
126 reviews
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Very Good Staff
Gloria on the desk and the others are very friendly. The place, for the most part, is kept clean, although the changing cubicles can be a bit dirty.
6 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Joe
Thank you for your review.
It is great to see Gloria and the other staff members receive some lovely feedback, and we will be sure to pass this on.
We also appreciate you highlighting the cleanliness of the changing cubicles, and we will also pass this on to the General Manager at Leyton Leisure Centre to review.
Kind Regards
Amir
I just had a lesson and it was lovely 🥰…
I just had a lesson and it was lovely 🥰 I felt safe and the staff is brilliant. It is a proper community swimming pool.
2 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Alex,
Thank you for your amazing review!
We're thrilled to hear that you had a lovely lesson with us at Leyton Leisure Centre.
It's great to know that our staff helped you feel safe during your session and that you view them as brilliant.
We're really proud of our community, and even happier to welcome you in too.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Amazing!
The receptionist was lovely and make us laugh. The swimming teacher was very helpful as well. Properties very clean. Enjoyed and will come back. 100 recommend +
2 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Aurore,
Thank you for your incredible review!
We're thrilled to hear that our receptionist was lovely and made you laugh during your visit to our Leyton Leisure Centre.
It's great that your swim teacher was also helpful, and that you appreciate the cleanliness of our facilities.
We also really appreciate your recommendation.
Thank you again for your wonderful review!
Warm Reagrds,
Kaisha
SCORE CENTRE LEYTON GREAT NEW CENTRE AND STAFF…
SCORE CENTRE LEYTON GREAT NEW CENTRE HELPFUL WELCOMING AND FRIENDLY STAFF
PARTICULARLY MENTION LARRY DANIEL AND LINDA
25 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Mike,
Thank you for your incredible review!
We're thrilled to hear that our staff have been so welcoming and friendly during your visits to the Score Leisure Centre.
We also really appreciate your shout-outs for Larry, Daniel and Linda.
We can't wait to see you again soon!
Warm Regards,
Kaisha
I really enjoy being here
I really enjoy being here. Everyday i go swimming and sunna steam. I feel very good when i swim and go to sunna. Thanks for better facilities.
27 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Abdul,
Thank you for your fantastic review!
We're thrilled that you really enjoy your visits to our Leyton Leisure Centre.
It's great to know that you go swimming every day and use our health suite facilities to feel refreshed.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Having issues booking
Having issues booking, visited this morning, met a nice gentleman in reception, Coulson I think.
He reset my password and helped me book my session.
Had a relaxing steam and swim this morning.
Will be back tomorrow.
26 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Spartak,
Thank you for taking the time to share your feedback with us. We truly appreciate you letting us know about your experience.
Your insights help us better understand what we’re doing well and where we can improve. We are always looking for ways to enhance our products and services, and your comments play an important role in that process.
If there’s ever anything more you’d like to share or if we can assist you further, please don’t hesitate to reach out. We value your support and look forward to serving you again.
Leyton Leisure Centre
Everything starts from reception! Gloria is friendly and knowledgeable! The staff are top professionals and high performers!All facilities are very clean’! Thanks a lot!👍🏻
25 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Pavel,
Thanks for your review.
We are so pleased to hear that Gloria at Leyton Leisure Centre is so friendly and knowledgeable! The staff really work hard here and we are so happy you can attest to this!
Warm Regards
Hazal
Antwoord van Better - Leyton Leisure Centre
Hi Dumitru,
Thanks for your review.
We are so pleased to hear that you think that the staff and services at Leyton Leisure Centre are the best!
Warm Regards
Hazal
Good swimming spot for the kids
25 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Alexandru,
Thanks for your review.
We are so pleased to hear that you are enjoying Leyton Leisure Centre!
Warm Regards
Hazal
Antwoord van Better - Leyton Leisure Centre
Hi Albert
Thank you for your review.
It is wonderful to know that you are really happy at Leyton Leisure Centre and we hope this continues!
Kind Regards
Amir
Great centre and friendly staff and all…
Great centre and friendly staff and all in all a good day out for the family
21 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Darren,
Thank you for your amazing review!
We’re thrilled that you find our Leyton Leisure Centre a great place to enjoy a good day out for the family.
It's also lovely to hear how friendly our team was during your visit.
Thank you again for your kind words!
Warm Regards,
Kaisha
Great day with the kids
Great day with the kids. Ben was very helpful with my kids special needs. See you again soon.
21 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Adam,
Thank you for incredible feedback!
We're so happy that you had a great day with the kids at our Leyton Leisure Centre.
We're thrilled Ben was helpful and supportive with your children, as we understand that they have special needs.
We always strive to ensure our customers feel valued, heard, and fully supported during every session with us.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
First time visiting very friendly staff…
First time visiting very friendly staff and facilities where brilliant definitely be going back
20 februari 2026
Review zonder uitnodiging
Antwoord van Better - Leyton Leisure Centre
Hi Andy
Thank you for your review.
We are very pleased to see that you enjoyed your first visit to Leyton Leisure Centre, and it is great to know that the centre staff helped enhance your experience.
Your feedback has been passed on to them, and we hope to see you again soon!
Kind Regards
Amir
I was really looking forward to this…
I was really looking forward to this gym, but having to pay 20p each time to use the locker is ridiculous after paying a monthly membership where everything should be included. I've never had to pay for a locker separately on top, I've either used my own padlock or had the coin returned when I return the band, for example the Kings Hall Better leisure centre in Hackney where I used to belong. The added cost and having to carry change each time I go to the gym, is a real pain point. I see all the lockers are open with peoples things inside each time I have visited, as they don't want to pay each time, I don't feel comfortable to do this as I feel I have to watch it over my shoulder. The changing room area is very small, with only two showers. Not a good place to go to the gym before work.
2 februari 2026
Antwoord van Better - Leyton Leisure Centre
Hi,
Thanks for taking the time to share your detailed feedback.
We’re sorry to hear that your experience at the gym hasn’t lived up to your expectations, especially regarding the locker charge and the changing facilities.
We understand how frustrating it is to pay extra on top of your membership and to have to carry change each visit, particularly when you’re trying to fit in a workout before work.
Your points are really helpful. We’ll be sharing this feedback with the management team to review alongside member experience.
If you’d like to discuss this further, we’re happy to look into your concerns in more detail, please feel free to get in touch with us directly.
Kind regards
Azaria - Customer Service Advisor
Men can only attend 3 sessions per…
Men can only attend 3 sessions per week, while women can attend 7.
I signed up to improve my swimming, but after looking at the schedule I instantly canceled my membership.
13 november 2025
Antwoord van Better - Leyton Leisure Centre
Hello Daniel,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the session limits.
Our aim is to provide fair and accessible opportunities for all members, and we appreciate you bringing this to our attention.
We’ll review the current scheduling policy to ensure it meets the needs of all customers.
Kind Regards
Lock for lockers
Been going to Leyton and Leytonstone Better gyms on and off for a while. Both have swimming pools so good for most people to have a option. Only things I would change in Leyton bakers arms gym would be to get new equipment and machines because they have been there for a long while. I would change the lockers in the gym because you're not always going to have spare change with you would be better to have your own lock to lock them.
28 februari 2025
Antwoord van Better - Leyton Leisure Centre
Hi Frank,
Thank you for taking the time to share your feedback!
We’re really glad to hear that you enjoy using the facilities and find the swimming pools convenient.
We also appreciate your thoughtful suggestions regarding the equipment and lockers at our Leyton Leisure Centre.
We've passed your feedback to the Centre Team.
Warm Regards,
Kaisha
Impossible website, bad lessons, poor value
Let's start with the website which makes it so hard to book a kid's swimming class, I had to create a whole new account (despite being signed into the old account on a different browser). I gave up three times before actually managing it. This made the actual classes all the more disappointing — basically no instruction, the teacher just threw out floats to the kids and said to try them. The teacher also kept wandering off during the class and just leaving parents and kids to splash about with not much to go on — pretty sure they couldn't be a qualified swim teacher.
Cherry on top was that the staff also wouldn't allow a few 3 year old kids stay in the play pool with slides after the lesson was done, despite there only being 2 other people there as they said they were only permitted into the leisure centre for the half an hour lesson. So basically we're paying 45£ a month for 4 x 30min swim lessons with no instruction / teaching actually taking place. Cancellation notice period is also a month so they trap you as well as charging a joining fee.
Would not recommend. Have heard of other swimming lessons where pre school kids are able to swim to bottom of the pool etc — don't waste your money with Better lessons.
It's a pity because the training pool and other facilities are so lovely and great for kids.
11 oktober 2025
Antwoord van Better - Leyton Leisure Centre
Good Afternoon Cat,
Thank you for taking the time to share your experience — we're genuinely sorry to hear about the difficulties you've faced.
We understand how frustrating it must have been to navigate the booking system, especially when you're already signed in and still required to create a new account.
Your feedback on this is incredibly valuable, and we’re actively working to improve the user experience on our website.
Regarding the swimming lessons, we’re very sorry they didn’t meet your expectations. What you described is certainly not the standard we aim to provide. All our instructors are expected to deliver structured, engaging, and safe lessons, and we take concerns about supervision and teaching quality very seriously. We’ll be investigating this further with the team at Leyton Leisure Centre.
As for the access to the play pool after lessons, we understand how disappointing that must have been for the children. While we do have policies in place for safety and scheduling, we’ll review how these are communicated and whether more flexibility can be offered in quieter periods.
We appreciate your comments about the facilities — it’s great to hear that you found them lovely and suitable for kids. We’re committed to making sure the experience matches the quality of the environment.
Kind Regards
You need to change your gym equipment, it's too old
The machines in is too old, need to change,
13 oktober 2025
Antwoord van Better - Leyton Leisure Centre
Hello Bismark,
Thank you very much for your comments and feedback, your feedback is very important to us.
Kind Regards,
Better needs to tell customers in advance when they can't deliver what customer has booked
Due to staff absence when I arrived to attend the induction I had booked there was noone to deliver.
I understand staff absences are unavoidable but there MUST be a system to tell customers who have booked to save wasted journeys.
Not to have a system is completely unacceptable.
30 september 2025
Antwoord van Better - Leyton Leisure Centre
Hi Susan
Thank you for your review, and we appreciate your feedback.
We understand that last-minute cancellations can be frustrating, especially when they're due to unforeseen circumstances like staff illness.
Please know that we do our best to avoid these situations, but sometimes it's just unavoidable.
We hope you enjoy using the other facilities and activities available within your membership.
Kind Regards
Amir
Annie was fantastic
Annie was fantastic, my son has been really reluctant to get in the pool and she has been incredibly patient and calm with him. Has made all the difference as we’ve already seen some progress just in two lessons. She is brilliant!
6 september 2025
Antwoord van Better - Leyton Leisure Centre
Hello Charlotte,
Thank you for your fantastic review!
We are so delighted to hear that our Swimmming Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
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