(1) The disabled toilet is not cleaned regularly. (2)For one week there was no toilet paper in the disabled toilet. (3)Hand bands are no longer checked in the sauna and steam room. As a result on so... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSouthbury Road 192, EN1 1YP Enfield, England, GB
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Lees wat reviewers zeggen
I've only been twice, so it's early days. So far so good and people are friendly and helpful including the staff members. But I must say it's a bit daunting booking the classes. Also it would be nice... Toon meer
Bedrijf heeft geantwoord
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Toon meer
Bedrijf heeft geantwoord
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southbury Road 192, EN1 1YP, Enfield, England, Verenigd Koninkrijk
4,0
Goed
106 reviews
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(1) The disabled toilet is not cleaned…
(1) The disabled toilet is not cleaned regularly.
(2)For one week there was no toilet paper in the disabled toilet.
(3)Hand bands are no longer checked in the sauna and steam room. As a result on some days there are many people not wearing hand bands. This encourages people not to pay for steam and sauna.
13 oktober 2026
Antwoord van Better - Southbury Leisure Centre
Good morning,
Thank you for your feedback.
We appreciate you bringing these issues to our attention. Cleanliness, the availability of facilities, and ensuring rule following are all important to us.
We’ll pass your comments on to the relevant team so these concerns can be addressed.
Thank you for helping us improve our service, have a lovely rest of your day.
Kind regards,
Ellis
Great facilities with a welcoming team…
Great facilities with a welcoming team at a friendly price
7 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Tom,
Thank you for your kind words!
We're delighted to hear you enjoyed our facilities and found our team welcoming.
It's great to know that you find our activities and facilities affordable too.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Environmental excellence location and car park facilities
Environmental excellence
People excellence
Infrastructure and equipment excellence
Really great
13 oktober 2026
Antwoord van Better - Southbury Leisure Centre
Hi Gbenga,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Southbury Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Changing room issues
I recently had a difficult situation at a Better centre. I took my kids swimming but found a lot of people had left their belongings in changing rooms which resulted in an argument with another user. I felt the Duty Manager did not manage the situation proactively and did not seem to want to listen to suggestions about how to remedy the situation despite being aware that this is an ongoing situation.
4 oktober 2026
Antwoord van Better - Southbury Leisure Centre
Hi Kate,
Thank you for taking the time to share your experience.
We’re sorry to hear about the situation you encountered while visiting with your children, particularly the disagreement with another member and your concerns about how the situation was handled.
We take feedback on member experience seriously, and we’ll ensure your comments are shared with the relevant team for review.
Thank you again for bringing this to our attention. We hope we can provide a more positive experience for you and your family in the future.
Kind regards,
Ellis
I've only been twice
I've only been twice, so it's early days. So far so good and people are friendly and helpful including the staff members. But I must say it's a bit daunting booking the classes. Also it would be nice to have "A Swimsuit Dryer" to avoid water dripping everywhere. However I'll continue to try since that is the only way. Thank you.
28 september 2026
Antwoord van Better - Southbury Leisure Centre
Hi Esther,
Thank you for sharing your first impressions with us, Esther.
We’re pleased to hear that your visits have been positive so far and that both our team and fellow members have made you feel welcome.
We appreciate your comments about the class booking process and your suggestion of a swimsuit dryer. Feedback like this is really useful as we look at ways to make visits more convenient and enjoyable.
We hope booking becomes easier as you get more familiar with it, and that you continue to enjoy your time with us.
Kind regards,
Suheera
Antwoord van Better - Southbury Leisure Centre
Hi
Thank you for your review.
We are very happy to see that you are having a well-rounded experience at Southbury Leisure Centre, and we hope this continues!
Kind Regards
Amir
Excellent customer service
Excellent customer service. Really nice staff. Very reasonable price for membership. All round great service
9 september 2026
Antwoord van Better - Southbury Leisure Centre
Hi Ashcar
Thank you for your review.
We are very pleased to hear that you’ve had such a great all-round experience with us and that the team have provided excellent customer service!
We look forward to seeing you again soon at the Southbury Leisure Centre.
Kind Regards
Amir
Lovely staff
Lovely teacher who is really engaging with the babies and supportive of the parents. A safe and fun environment.
Cleanliness of the changing rooms, however, could be improved.
26 augustus 2026
Antwoord van Better - Southbury Leisure Centre
Hi Rose,
Thank you so much for your lovely review!
We’re delighted to hear that you found our teacher engaging, supportive and that you felt the environment was both safe and fun for your little one.
We also really appreciate you highlighting the cleanliness of the changing rooms. We will share your feedback with the team to ensure this area receives the attention it deserves.
Thank you again for taking the time to share your experience with us!
We hope to welcome you back soon!
Best wishes
Azaria
Customer service rep was very good at his job
The customer service rep whose name was Seamus was very helpful, cheerful, accommodating and pleasant he answered all of my questions and provided enough relevant info for me to complete my task. It was a nice interaction over the phone, very good customer service.
8 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi there,
Thank you for your kind feedback.
We’re delighted to hear that you had such a positive experience speaking with Seamus. It’s great to know he was helpful, cheerful, and able to provide all the information you needed in a clear and supportive manner.
We pride ourselves on delivering excellent customer service, so your comments will be shared with him and the team.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
Great swim session
I attended a great swim for all session today. The facilities were clean and the staff were very friendly when helping guide directions to the facilities. Will definitely be coming back and recommend this leisure centre for all ages!!
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Navjit
Thank you for your review, and recommendation!
We are delighted to hear you enjoyed the Swim for All session and found the facilities clean and welcoming.
It is also great to know our team were able to assist you and make your visit even more comfortable!
Kind Regards
Amir
I had a lovely visit to southbury…
I had a lovely visit to southbury leisure centre last week. I went to the soft play and we had a wonderful experience. Very welcoming staff, happy to answer questions. The soft play was very clean and my kids enjoyed it, will be returning.
26 juni 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Chloe,
Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience at Southbury Leisure Centre and that you found the soft play clean and enjoyable for your children.
It’s great to know our team made you feel welcome and were happy to help, we’ll be sure to share your kind comments with them. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Fantastic centre
I love the centre as the employees are lovely and approachable. The centre is always clean whenever I come with my friends (or by myself).
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Avril
Thank you for your review.
We are very pleased to hear that you enjoy visiting the centre and that our team has made such a positive impression.
It is also great to know you find the environment clean and welcoming, and we hope to see you and your friends soon!
Kind Regards
Amir
Great fitness classes
I attended a fitness class today and was absolutely amazing! The fitness instructor is great and studio was clean with shiny mirrors.
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Mp
Thank you for your review.
We are very pleased to hear you had an amazing experience in your fitness class and that the instructor made it so enjoyable.
It’s also great to know the studio met your expectations with its cleanliness and presentation, and we hope to see you at another fitness class soon!
Kind Regards
Amir
Amazing experience
Amazing experience, very helpful staff, nice and active spending time👍
29 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi Malgorzata
Thank you for your review.
We are very pleased to hear you had an amazing experience and found our team helpful.
It is also great to know you enjoyed spending time with us, and we look forward to welcoming you back again!
Kind Regards
Amir
Antwoord van Better - Southbury Leisure Centre
Hi Linos
Thank you for your review.
It is wonderful to know that your son is enjoying his experience at Southbury Leisure Centre, and we hope this continues!
Kind Regards
Amir
The changing rooms smell awful
The changing rooms smell awful, the showers have no holders for shampoo etc.. the steam room isn't hot enough but the gym is ok.
16 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi John,
Thank you for your feedback. We’re sorry to hear about your experience and that parts of your visit did not meet expectations.
We will share your comments regarding the changing rooms, showers, and steam room with the team to be addressed. We’re pleased to hear the gym met your expectations and will work to improve all areas.
Warm regards,
Hazal
GOOD CUSTOMER SERVICE
I'm not very Computer Savvy but the staff were very Patient & Helpful in helping me with Downloading the Better App & Navigating the Site to choose my Fitness Exercise Session & Upload my Evidence
I chose Aqua Aerobics because it was recommended by my Physical Therapist to help with my Diagnosis of Osteoarthritis & Osteoporosis
2 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi Beverley,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Antwoord van Better - Southbury Leisure Centre
Hi Susana
Thank you for your review.
We are very pleased to see that you are receiving the best customer service, and please let us know if you need further assistance!
Kind Regards
Amir
It’s been almost a week and the…
It’s been almost a week and the pay-as-you-go swimming learner lessons online booking system at Southbury still isn’t working. I spoke to the reception team and also called the Better call centre, but unfortunately no one was able to give a clear answer or update.
I was advised to come early and book in person, but when I arrived the staff were still unsure whether the class was even running and asked me to wait until the teacher arrived. It was quite frustrating and didn’t feel well organised.
It seems there is no urgency in resolving the website issue, and there also doesn’t appear to be an easy alternative arrangement for learners wanting to attend classes.
At the gym the hair dryers not working; people around me told me they are not working for long time. Again no urgency to fix broken things!!
A week before Chlorine smell was overpowering the entire centre rooms and changing rooms, not sure if they have someone monitoring the amount of chlorine used.
Good so far is the Swimming instructors- Felipe. He seems to be very supportive and brilliant teacher. Glad to have found someone who can help me overcome water fear.
I’ve only recently joined Better, so I do hope the service and communication improve going forward.
27 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Pooja,
Thank you for your review!
We currently do not offer a PAYG rate for Adult swimming lessons, as you'd only receive a discount for this activity on a full Membership agreement.
This is also included in the cost for a National agreement, which is currently £72.00 or £720.00 for the annual equivalent.
You can view the standard swim prices using the following link:
https://www.better.org.uk/leisure-centre/london/enfield/southbury-leisure-centre/prices
Regarding the issue of knowing whether these classes are going ahead, we'll be raising this with the wider team for further investigation.
We deeply apologise for any inconvenience or frustration this has caused.
We've also highlighted the issues you've raised about the hairdryers in our gym changing rooms, and the chlorine smell being overpowering.
We're also thrilled to hear that Felipe has been so supportive and brilliant, as well as helping you overcome your fear of water.
Thank you again for your feedback!
Warm Regards,
Kaisha
Very good charitable organisation
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for example the preacher curl machine and the cable curl machine are my top 2 go to’s. Thanks!
22 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Jamaal
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Southbury Leisure Centre and what we are trying to provide!
We also appreciate your suggestions on additional equipment and will share these with the team at the centre!
Kind Regards
Amir
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