(1) The disabled toilet is not cleaned regularly. (2)For one week there was no toilet paper in the disabled toilet. (3)Hand bands are no longer checked in the sauna and steam room. As a result on so... Toon meer
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Locatie
Wijzig locatieSouthbury Road 192, EN1 1YP Enfield, England, GB
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Lees wat reviewers zeggen
I've only been twice, so it's early days. So far so good and people are friendly and helpful including the staff members. But I must say it's a bit daunting booking the classes. Also it would be nice... Toon meer
Bedrijf heeft geantwoord
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Toon meer
Bedrijf heeft geantwoord
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southbury Road 192, EN1 1YP, Enfield, England, Verenigd Koninkrijk
4,0
Goed
106 reviews
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Great place for enjoying and relaxing
Great place for enjoying and relaxing
Clean and nice place
16 oktober 2025
Antwoord van Better - Southbury Leisure Centre
Hi Umit
Thank you for your review.
We are very pleased to see that you are enjoying your time at the Southbury Leisure Centre.
Thank you for choosing Better!
Kind Regards
Amir
Antwoord van Better - Southbury Leisure Centre
Hi Maria,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Southbury Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
My new Happy Place 🥰
Great customer service. Friendly staff and teachers. The place is clean and the only issue I have is, I can’t always book the classes I want. This is due to them being booked so quickly when they come up on my App. However this obviously shows how popular they are.
I vote for a bigger building( extension) 😅
13 september 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hello Ann,
Thank you very much for your comments and feedback.
Kind Regards
Clean gym well equipped polite staff and very helpful
Clean well equipped gym polite staff
3 september 2025
Antwoord van Better - Southbury Leisure Centre
Hi Earl
Thank you for your review.
It is great to see that you are enjoying your experience at the Southbury Leisure Centre, and the staff have been able to help with your enquiries.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
uncooperative and unhelpful
Southbury leisure centre - my daughter was taking swimming class and staffs are uncontactable. When you call you can only contact call centre. staffs at the centre are not contactable on phone, when you email, they don't respond back. I found staffs working in the swimming uncooperative and unhelpful.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hello Meron,
We appreciate your feedback.
None of our centres have manned phones anymore and we will not be bringing this back.
We have come to this decision as a company as it alleviates the pressure on our centre teams and means they can provide the best face-to-face service.
By having a centralised contact centre/s, we can ensure the best customer service possible and provide a comprehensive and consistent level of service and our customer service team are able to solve 99% of issues/queries that come through to us.
There are certain queries we are unable to deal with such as lost property and block bookings and these will need to be referred to the centre directly.
We do not take bookings over the phone, so any bookings need to be completed via the website/app or by going into the centre.
Please could you state what your enquies is via email to our customer services team on customerservices@gll.org, a member of staff will response back to you in due time.
Kind regrads
Aaiasa
No information re: Cancelled classes…
I have asked over and over again to be informed when my class is cancelled but this does not happen. I can therefore only give 1 star. I don’t know if and when this will improve.
1 september 2025
Antwoord van Better - Southbury Leisure Centre
Hi Coconut
Thank you for your review.
We are sorry for the inconvenience caused by the class cancellations and hope you enjoy using the other facilities available at the Southbury Leisure Centre.
Upon looking at your Better account, I can see emails are being sent to you regarding your bookings and cancellations. Please check your junk folder, as they may have landed there.
Kind Regards
Amir
Friendly service nice. People and good swimming pool
Good play to do gym and swimming
26 augustus 2025
Antwoord van Better - Southbury Leisure Centre
Hello Kelly,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Antwoord van Better - Southbury Leisure Centre
Good Afternoon Anh Le,
I hope this message finds you well! I wanted to take a moment to express my gratitude for the thoughtful review you left.
I am absolutely thrilled to hear that you've successfully learned how to swim at the Southbury Leisure Centre! It truly is an essential life skill that not only enhances your safety around water but also opens up a whole world of recreational opportunities. Swimming can be such an enjoyable way to stay active and maintain a healthy lifestyle. I encourage you to continue practising and exploring different techniques. Enjoy your time in the water, and once again, congratulations on this wonderful achievement!
Kind regards,
Charmaine
It's hard where to Start the stuff wte…
It's hard where to Start the stuff wte friendly, but there .membership side is unfair prices are good but when you book a slot night before and next day you cancel it when You wake up due to your child being ill so can't go cancel hour and half before and I get locked out again my account
2nd issue in the swimming pool there is constant sand and not just a little
3rd the showers are unpredictable sometimes you get hot sometimes you get cold
4th southbury leisure centre are hiring g people that can't even speak basic English, there was a maintenence guy today tried saying is it hot or cold me and one other lady couldn't understand. All we got sorry English not good' I get inclusion for everyone but speaking basically English is essential I hope the manager does see this and makes some changes, I did address all this to reception and got a sorry
16 juli 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Dan,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and appreciate you bringing these concerns to our attention.
Firstly, we understand how frustrating it can be when unexpected circumstances—like a child falling ill—affect your ability to attend a booking. While we have a cancellation policy in place to manage availability for all members, we know there are times when flexibility is needed, and we are happy to remove a penalty charge for unforeseen circumstances. If you speak to the staff at the centre and advise them of the reasons you were unable to attend your booking, they will be happy to remove the charge so you can continue with your online bookings.
Regarding the swimming pool cleanliness, we agree that this should never be an issue. Sand or debris in the pool is not acceptable. We are aware of this issue and we are proactively trying to get this issue resolved. We appreciate your patience while we continue to rectify this issue.
We also apologise for the inconsistency you've experienced with our showers. This has been reported to our facilities team and they are actively investigating to ensure reliable water temperature going forward.
Lastly, we’re committed to hiring a diverse and inclusive team, but we also understand the importance of clear communication—especially in roles involving safety and customer service. We'll be reviewing training and support provided to our staff to ensure that language skills meet our service standards.
Your comments have been shared with the centre management team, and we genuinely hope you’ll notice improvements soon.
Kind regards,
Charmaine
A great place for all activities
A great place for all activities. Very neat, well equipped with friendly and supportive staffs.
9 juli 2025
Antwoord van Better - Southbury Leisure Centre
Hi Customer,
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our facilities and found our team friendly and supportive. We look forward to welcoming you back for more great experiences soon!
Kind regards,
Charmaine
All the members & the services are gold…
All the members & the services are gold & perfect . 👌
11 juni 2025
Antwoord van Better - Southbury Leisure Centre
Hi Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our team and services to be top-notch. Your support means the world to us! 👌✨
Kind regards,
Charmaine
Membership is worth for the price
Membership is worth for the price. All the machines are cleaned in the Gym.The staff is helpful and kind. I am really enjoying with the facilities they are provided.
3 juni 2025
Antwoord van Better - Southbury Leisure Centre
Hello Dumeshi,
Thank you very much for your fantastic feedback!
We are excited to learn that you consider the membership beneficial and value our well-maintained equipment and welcoming staff. It’s wonderful to hear that you are enjoying the facilities — your happiness is very important to us. We are eager to assist you on your fitness journey!
Warm regards,
Charmaine
My swimming teacher and all the…
My swimming teacher and all the employees are extremely helpful and kind, they do their job meticulously, so I am extremely satisfied, I recommend it to everyone.
28 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Makbule,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our swimming teacher and team at the Southbury Leisure Centre. Your recommendation means a lot to us, and we’re committed to continuing to provide meticulous and kind service to all our students. We look forward to seeing you again soon!
Warm regards,
Charmaine
Southbury, staff and team fantastic
Southbury Better is fantastic. Help when you need it , Great team and friendly staff and reception staff so kind and helpful.
15 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Farshad,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had a positive experience with our team at the Southbury Leisure Centre. Our staff works hard to be helpful and friendly, and it means a lot to know that it’s making a difference for you. We look forward to continuing to support you!
Kind regards,
Charmaine
Antwoord van Better - Southbury Leisure Centre
Hi Almond,
Thank you so much for your thoughtful feedback!
We are delighted to hear that you appreciated the pristine cleanliness of our facilities, along with the warm and inviting atmosphere created by our staff. It's wonderful to know that you found our equipment to be not only well-stocked but also readily available for your use. We truly value your experience and eagerly anticipate the opportunity to welcome you back for another enjoyable visit soon!
Kind regards,
Charmaine
Uninviting Swimming Pool
I would give today's and last week's instructors a 10 out of 10. Really great quality instructors. What tends to niggle at me each time I walk into the Southbury branch (as someone passionate about swimming), I see how the wrap on the outside of the gym's building has totally blocked all the bright light from streaming into the room where the swimming pool is. Subsequently, the water in the pool looks dark and uninviting. I have also noticed dirt at the bottom of the pool, on a couple of occasions now, which doesn't help with my motivation to use the pool. It's a shame because the room has the potential to offer such a great experience.
7 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Peaches,
Thank you so much for your kind words about our instructors — we're thrilled to hear that you’ve had such positive experiences with them, and we’ll be sure to pass your compliments along.
We also really appreciate your honest feedback about the pool area at our Southbury branch. It’s clear you have a genuine passion for swimming, and we completely understand how important a clean, bright, and inviting environment is to your overall experience. Your comments about the window wrap and the cleanliness of the pool have been noted and will be shared with our facilities team for review. We're committed to maintaining high standards across all areas of the gym, and your feedback is vital in helping us improve.
Thank you again for taking the time to share your thoughts — we hope to continue seeing you at the pool and will work hard to make your visits more enjoyable.
Kind regards,
Charmaine
Southbury Road on 15/04/2025 as…
Went to Southbury Road on 15/04/2025 as I had booked for a Zumba class. This was cancelled and changed to a step class. I was not notified of the change, until after we entered the room, Had I been notified earlier, I would have stayed at home and not got soaking wet
15 april 2025
Antwoord van Better - Southbury Leisure Centre
Hi Marie,
Thank you for taking the time to share your experience with us. We're very sorry to hear there was a breakdown in communication regarding your Zumba class. As a company, we always aim to keep our customers informed about changes to bookings in advance to avoid any inconvenience, and we're sorry to hear that this wasn’t the case for you.
We’ll be passing your feedback along to the Southbury Leisure Team to ensure all customers are properly notified of any changes to future bookings.
Once again, thank you for your feedback ,it’s incredibly important to us, as it helps us improve and grow.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Kind regards,
Sarah H
I hadn't used Southbury Road before and…
I hadn't used Southbury Road before and staff were very helpful including front of house (front desk) and staff at the.poolsode. Sufficient parking spaces. Everyone seemed to be enjoying themselves.
1 april 2025
Antwoord van Better - Southbury Leisure Centre
Hi Gwen,
Thank you for your kind review!
We're so glad to hear that you had a positive experience with our helpful staff and enjoyed the facilities. It's great to know that the parking was convenient and that everyone was having a good time. We look forward to welcoming you back to the Southbury Leisure Centre again soon!
Kind regards,
Charmaine
Was not informed lockers would be cut…
Was not informed lockers would be cut off and belonging thrown in the bin if left overnight. No signs in the gym stating this only written in the small print on the website if you search all through the ts and cs.
30 maart 2025
Antwoord van Better - Southbury Leisure Centre
Hi ABC,
Thank you for sharing your feedback.
We apologise for any confusion or frustration this situation may have caused. We understand how important it is to have clear communication, and we appreciate you bringing this to our attention. While we do provide information on our website and in the terms and conditions, we will certainly look into ways to make this policy more visible and better communicated to our members. Your experience matters to us, and we’ll work on improving this for everyone. If you have any other concerns, please don’t hesitate to reach out directly.
Kind regards,
Charmaine
The smell of urine in the changing area…
The smell of urine in the changing area is absolutely DISGUSTING ! I have been complaining about this problem for months but no one seems to change anything. The hairdryers almost never work and the temperature of inside of the pool is so cold!!😡
21 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Ayca,
Thank you for sharing your feedback regarding the Southbury Leisure Centre. I sincerely apologise for the issues you’ve encountered and I completely understand your frustration. Please be aware that we take your concerns very seriously.
First, I want to acknowledge the problem with the smell in the changing area. We certainly don't want any of our guests to have an unpleasant experience, and it’s concerning that this issue has persisted despite your previous complaints. I will make sure our facilities team investigates and addresses this problem immediately, and we’ll take steps to prevent it from recurring in the future.
Regarding the hairdryers, I’m truly sorry that they’ve not been working properly. We will ensure that they’re either repaired or replaced as soon as possible so that they’re functioning correctly for everyone’s use.
Lastly, I understand your discomfort with the pool temperature. Your experience with the cold water is not the standard we aim to provide, and I will escalate this to the maintenance team to check if there's an issue with the heating system.
Thank you again for bringing these matters to our attention, and I hope you will give us the chance to make improvements for your next visit. If you have any more feedback or concerns, please don’t hesitate to let us know. Your satisfaction is very important to us.
Kind regards,
Charmaine
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