(1) The disabled toilet is not cleaned regularly. (2)For one week there was no toilet paper in the disabled toilet. (3)Hand bands are no longer checked in the sauna and steam room. As a result on so... Toon meer
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Locatie
Wijzig locatieSouthbury Road 192, EN1 1YP Enfield, England, GB
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I've only been twice, so it's early days. So far so good and people are friendly and helpful including the staff members. But I must say it's a bit daunting booking the classes. Also it would be nice... Toon meer
Bedrijf heeft geantwoord
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Toon meer
Bedrijf heeft geantwoord
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southbury Road 192, EN1 1YP, Enfield, England, Verenigd Koninkrijk
4,0
Goed
106 reviews
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Newly refurbished gym
Recently visited the newly refurbished gym, was blown away with how much equipment was on offer and how the gym was big in size.
New changing rooms and easy, free parking.
10 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi James,
Thanks for your review.
We are so pleased to hear that you are so impressed by the new refurbishments at Southbury!
Our local team have been working tirelessly to upgrade our Enfield facilities and we are so happy that this is evident.
Warm Regards
Hazal
Sauna/ steam room
I have been visiting the centre for couple of months now. I only use steam and sauna. Steam room has been out of service for the past month. The sauna is currently at 65 degrees. I have spoken with the manager and apparently nobody on the premises is able to do anything about it. That about sums up the service and the attitude of the centre.
11 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good morning Sonia,
Thank you for sharing your feedback.
We apologise for the inconvenience you've experienced with the steam room and sauna at the Southbury Leisure Centre. We understand your frustration, and we truly appreciate your patience as we work to address these issues. We are actively working to resolve the steam room situation and are looking into the temperature adjustment for the sauna to ensure it meets your expectations. Your comments are important to us, and we’re committed to improving the service and your experience.
Please don’t hesitate to reach out directly if you have any further concerns.
Kind regards,
Charmaine
Warm and friendly staff…
The reception staff are warm and welcoming, the training staff are very experienced and motivating, some new classes, shame about the lack of equipment
23 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Pamela,
Thanks for your review.
We are pleased to hear that the staff at Southbury are so warm and welcoming and have passed on your feedback about the equipment.
Warm Regards
Hazal
Good place but pricey and staff are meh
Has loads of activities ypu can choose from which is great but the staff on the desk don't really know a lot now information when you ask them things or they guess the answer, gym is great but a member of staff is not always there as I'm there often which is bad. Lockers get broken into so it's scary to use them but you have to now . Overall the classes are really good.
8 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good Afternoon,
Thank you for sharing your thoughts with us.
We are delighted to learn that you are enjoying the wonderful activities offered at the Southbury Leisure Centre. Our goal is to foster a welcoming environment for all our members, and your feedback strengthens our dedication to delivering outstanding service.
We regret to hear that the staff at the reception desk were not knowledgeable about the products and services when you inquired. This could indicate a need for additional training, and we will ensure your feedback is communicated to the centre so that the staff who need further support can be better equipped to assist our customers.
We appreciate your feedback. Your insights are crucial for improving the overall experience for all our members.
Kind regards,
Charmaine
Gym looks amazing
Gym looks amazing! I’ve been a member for a number of years and the equipment was tired, dated & rusty!
Now I’d say it’s one of the best in the borough!
Gym staff are extremely helpful and attentive!
29 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Anthony
Thank you for your review,
We are very happy to see you are pleased with the gym renovations and the staff are providing a great service for the customers.
Thank you for choosing Better!
Kind Regards
Amir
Great Service
Recently had my sons birthday party in the softplay here and staff could not have done enough for us. The cleaner was there beforehand and had staff popping in periodically to check we were all good. Top service!
19 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Adam
Thank you for your review,
We are very happy to see your son enjoyed his birthday party at the Southbury Leisure Centre and the staff have been able to assist and accommodate through out.
Happy Birthday to your son and we hope you will be back!
Kind Regards
Amir
Great workout at Southbury Gym
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference.
Great selection of new machines.
The gym staff were very friendly and approachable and gave me some great workout and nutritional advice.
Will definitely be back
28 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good Evening AJ,
Thank you for taking the time to share your feedback with us.
We are absolutely delighted to hear that you are enjoying your membership at the Southbury Leisure Centre. It brings us great joy to hear that our staff members have consistently provided you with helpful and friendly service during your visits. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
We are also pleased to hear your comments about the newly refurbished gym. Maintaining a clean and well-organised facility is a top priority for us, and your feedback reinforces that we are meeting those standards.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Fab softplay.
We've been visiting the centre for the last 6 months to take our young boys to softplay. They absolutely love it here.
We recently had a birthday party in the soft play area which was fab and everyone had a great time. It was lovely to see the cleaner up there cleaning before the party started.
The little "baby" section is a good size and I love that my toddler can't climb out of the area. It would be nice if there was a few more bits for the little ones to do in that area, but my toddler is happy enough if I throw a few balls in there for him.
28 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Char,
Thanks for your review.
We are so pleased to hear that you and your sons are enjoying the softplay at Southbury!
Warm Regards
Hazal
Good experience so far
Good experience so far. But finding the app a bit difficult, not as far set friendly.
23 januari 2025
Antwoord van Better - Southbury Leisure Centre
HI Olinda,
Thanks for your review.
We are pleased to hear you are having a good experience so far but sorry that you are finding the app difficult to use.
Please speak to a member of the concierge team on your next visit so they can assist you!
Warm Regards
Hazal
Had my son's 4th birthday at…
Had my son's 4th birthday at the soft play. I didn't have massive expectations but it was just perfect for what we needed!
Parking is free, the layout of the soft play means that you can see where the children are at a glance- it's all self contained with a toilet facility inside which also has a baby change. None of our guests had to leave to use the toilet- so convenient for everyone.
We had full use of the soft play just for our party so we could bring balloons, decorations.
We had a party host who explained everything to us when we arrived which really helped!
11 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good Morning Customer,
Thank you for your lovely review.
We are delighted to learn that your sons Soft Play birthday party was a massive success at the Southbury Leisure Centre. It’s wonderful to know that our dedicated staff members have been helpful to you, especially with any queries regarding your son's party and the set up process. Our team works hard to create a welcoming and friendly atmosphere, and it’s wonderful to know that our staff has made you feel at home.
If there’s anything else we can do to enhance your experience or if you have additional feedback, please don’t hesitate to reach out. We truly value your patronage and look forward to continuing to provide you with an excellent experience at our centre.
Warm regards,
Charmaine
The newly refurbished Southbury Leisure…
The newly refurbished Southbury Leisure Centre is fantastic! The gym has top-notch equipment for all fitness levels, and the atmosphere is friendly and welcoming. The team is always smiling and supportive, making every visit enjoyable. The ongoing pool changing room refurbishments are also exciting. Overall, this is by far the best gym/leisure centre in the area—highly recommend it!
9 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Luiza
Thank you for taking the time to leave a review,
We are very pleased to see you are enjoying your experience at the Southbury Leisure Centre and the centre staff is creating a friendly welcoming atmosphere for all members.
We hope you continue to enjoy the new facilities at the Southbury Leisure Centre and please keep us updated!
Kind Regards
Amir
great service and knowledge
5 januari 2025
Antwoord van Better - Southbury Leisure Centre
Good Evening Clive,
Thank you for taking the time to share your feedback with us.
We are delighted to learn that your experience at the Southbury Leisure Centre was positive and that our staff demonstrated professionalism and extensive knowledge during your visit. It is always our goal to provide exceptional service and support to all our guests, and your acknowledgement of their efforts truly means a lot to us. If there are any specific instances or individuals you'd like to highlight, we would love to hear more about them. Your insights help us continue to improve and celebrate our team.
Thank you once again for your kind words. We look forward to welcoming you back soon!
Best regards,
Charmaine
Lots of antibacterial wipes,tissue…
Lots of antibacterial wipes,tissue towels and drinking water.And staff is helpful, kind and hard working.However the most of the customers doesn’t care about the hygiene and cleaning their behind,so most of those particular primitive customers need to be reported and banned from leisure centre. Therefore, because of those customers I have to give Southbury Leisure Centre four stars!
2 januari 2025
Antwoord van Better - Southbury Leisure Centre
Hi,
Thanks for your review.
We are happy to hear you are enjoying the centre but disappointed to hear that other members behaviour is effecting your experience.
We would advise you to report any instances of this type of behaviour to a duty manager so we can address this with the customer.
Warm Regards
Hazal
I just started 2 weeks ago
I just started 2 weeks ago, and so far, I love it. The classes are great, the new equipment in the gym makes a big difference, and the personnel at the reception are so helpful. The only bad thing is that the pool is dirty, as someone told me the filter is not working.
18 december 2024
Antwoord van Better - Southbury Leisure Centre
Hi Rubi,
Thanks for your review.
It is great to hear how much you are enjoying Southbury so much and have passed on your feedback about the cleanliness.
Warm Regards
Hazal
Great gym in Southbury London helpful…
Great gym in Southbury London helpful staff first class equipment and clean
18 december 2024
Antwoord van Better - Southbury Leisure Centre
Hi Alphius,
Thanks for your review.
We are so pleased to hear that you are enjoying Southbury gym!
Warm Regards
Hazal
Very good the staff very helpful…
Very good the staff very helpful everything good from gem ,swimming pool, classes ,the changes they made in everything very good gem more nice more equipmen
2 december 2024
Antwoord van Better - Southbury Leisure Centre
Hi Noor,
Thanks for your review.
We are so pleased to hear that you are enjoying Southbury Leisure Centre!
Warm Regards
Hazal
Poor facility and unhelpful staff
The staff are unhelpful and made me feel like I was causing a problem because I am a new member and trying to get used to the systems. There was no introduction or vital information shared. On my first visit I mentioned I was new and staff didn't give me any information and didn't even show me where the dressing room or any facilities were. When I did ask where the changing rooms were the receptionist said over there and waved her head in the opposite direction. The swimming pool area is dirty as well as the communal changing rooms. I went to use the ladies changing rooms and a male cleaner was in there. I went back to use the showers next to the pool only to be viewed by several parents fully dressed waiting for their children to finish swim club.
I tried to attend my swimming slot this morning only to be told after waiting several minutes that you can't have access after 10 minutes of your booking slot has started- again, never mentioned to me - as a result of waiting for someone to come and help I ran out of time and had to leave the center for work. Very disappointing.
Changing rooms smell of urine and hair everywhere.
11 december 2024
Antwoord van Better - Southbury Leisure Centre
Hi Sofina,
Thanks for your review.
We are sorry to hear about your recent visits at Southbury.
Customers are the heart of everything we do and we apologise that this has not been your experience with us.
We have passed on your feedback to the management team so they look at how they can improve for the future.
Warm Regards
Hazal
Avoid
Me and my children attended our first time at southbury leisure center. I am absolutely horrified at the service we received. I know this was all due to religious discrimination because there’s no way that every single person in that swim hall was just pure horrid for no reason. The girls at the front desk were absolutely beautiful honestly, their welcoming and customer service was so lovely and genuine. Unfortunately the teachers who were teaching at the pool today were so horrid. The treatment and communication towards all the children was shocking. Shouting at them and dragging them around the pool, telling them off. Absolutely shocking. The teachers did not even greet my children, not even a smile from any of them. The way they dealt with them was extremely uncomfortable and unwelcoming. I am absolutely horrified as I have never experienced something like this in my life. I stood there for the most uncomfortable 30 minutes of my life watching my children being treated like they wasn’t wanted there. There was grown men who didn’t have children there and who went for swimming, sitting on a wall in front of the kids pool watching the children swim (and we as the parents had to sit behind a screen as the sitting area inside was shut off ) which I found absolutely creepy as there’s no need for half naked grown men to be sitting and watching children that don’t belong to them. On top of everything , the two lifeguards (white man
and short white women with a pony tail) were giving me death stares which made me feel so uncomfortable, at one point the male lifeguard was talking about me on his walky-talky and even went on to describe me as I was watching my children swim , I heard it from another member of staffs walky-talkie ( I think in the cafe) . The center was filthy, there was hair and dirt everywhere. Parent’s are behind the screen so they can’t hear anything. I believe this is why the staff are getting away with this because no one can hear them! Teachers have no manners and no compassion. I pray my children don’t lose their love and confidence in swimming because of this horrid experience today. Will never step foot on that place ever again.
6 december 2024
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good Morning Cey Grand,
Thank you for your review.
I am very sorry to hear of your recent experience at the Southbury Leisure Centre.
We have received your formal complaint which I have now escalated directly to the centre management team to investigate and contact you directly.
We hope we are able to resolve the above issue to your satisfaction so your children can continue with their swimming lessons.
Kind regards,
Charmaine
Better Southbury
Better Southbury - Lovely gym & staff even better since the recent refurbishment
25 november 2024
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Townsend,
Thanks for your review.
It is so great to hear that you are enjoying Southbury since Better has taken over!
Warm Regards
Hazal
Antwoord van Better - Southbury Leisure Centre
Good Evening Branden,
I hope this message finds you well. I want to extend my heartfelt thanks for taking the time to share your valuable feedback with us.
It brings us great joy to learn that you are finding satisfaction in your membership at the Southbury Leisure Centre. We strive to create a welcoming and positive environment, so it's particularly rewarding to hear that our staff members have made a positive impression on your visits. Their friendliness and helpfulness play a crucial role in enhancing the overall experience for our members, and I'm glad to know you have consistently encountered this level of service during your time with us.
If you have any further suggestions or feedback, please don’t hesitate to reach out. We are always looking for ways to improve and ensure that your experience continues to be enjoyable.
Warm regards,
Charmaine
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