It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The pla... Toon meer
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Locatie
Wijzig locatieGriffin Street, SE8 4RJ London, GB
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Lees wat reviewers zeggen
The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice gu... Toon meer
Bedrijf heeft geantwoord
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowle... Toon meer
Bedrijf heeft geantwoord
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Griffin Street, SE8 4RJ, London, Verenigd Koninkrijk
3,8
Goed
118 reviews
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It's open, but not for you
When you go there and ask for information, or read the information on the website and app, they tell you about opening hours but don't tell you anywhere that certain times are reserved for specific groups. So you subscribe, you get there and you find out you can't use the facilities and need to go back home. Very unclear and dishonest.
24 januari 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Luiz,
Thanks for your email.
Our timetable can be found on the website which I have included below and you can also view via the bookings page.
Wavelengths Leisure Centre Timetable | Lewisham | Better (https://www.better.org.uk/leisure-centre/london/lewisham/wavelengths-leisure-centre/timetable)
We hope that helps!
Warm Regards
Hazal
I am writing to express my…
I am writing to express my disappointment with the service I have received so far regarding my baby’s swimming classes.
I registered my child at the beginning of December, and he was scheduled to start on the 5th of December. Unfortunately, he developed a fever, so I went to your facility to inform the reception team. However, I was met with rude behavior, and I was told the manager would contact me. To date, I have not received any communication.
Additionally, I recently discovered that the classes scheduled for the 19th and 26th of December have been canceled without any prior notification. I have tried to contact your team multiple times regarding this matter, but no one has responded to me.
This lack of communication and professionalism is extremely disappointing,
14 december 2024
Antwoord van Better - Wavelengths Leisure Centre
Dear Leonardo,
Thank you for your feedback regarding your child's swimming lessons.
I sincerely apologise for the difficulties you encountered. Please note that swimming lessons will take a two-week hiatus for the festive period, resuming on 2nd January. The final session prior to the break is scheduled for today, 18th December, and all Lesson & Courses customers were notified via email regarding the upcoming schedule. We regret any lack of communication regarding this interruption.
Concerning your child's absence due to illness during the first lesson, please rest assured that you may resume their lessons upon their recovery. Their position in the class will be retained unless a written request for cancellation of the membership is submitted. We wish your child a prompt recovery and look forward to their return in the New Year.
Best regards,
Charmaine|
I absolutely love this gym
I absolutely love this gym! The teachers here are outstanding—knowledgeable, motivating, and always willing to help. Their dedication shines through in every lesson, which are not only well-structured but also highly engaging and tailored to all skill levels. The variety of exercises keeps things fresh, and I’ve noticed a significant improvement in my fitness and confidence since joining. Whether you’re a beginner or more advanced, this gym and its amazing instructors will support you every step of the way. Highly recommended!
27 november 2024
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Good Evening Spozjmai,
Thank you for taking the time to leave a review.
We are thrilled to learn that you are enjoying your membership at the Wavelengths Leisure Centre. It's wonderful to hear that you have found our Fitness Classes to be enjoyable and beneficial. Our dedicated instructors strive to create an engaging and motivating environment, and it’s gratifying to know that their efforts are having a positive impact on your experience.
We take pride in offering a diverse range of classes tailored to accommodate all abilities and skill levels, ensuring that everyone can participate and find the right fit for their fitness journey. It’s especially heartening to hear that attending these classes has contributed to an improvement in your confidence. We look forward to continuing to support you as you pursue your fitness goals!
Best regards,
Charmaine
Wavelengths has Great pool for fitness…
Wavelengths has Great pool for fitness swims clean staff can be helpful but unfortunately after all the changes sauna and steam room open new they can't seem to get showers to work properly either not working at all or they are freezing cold but overall would recommend visiting
29 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Richard
Thank you for your review and recommendation.
We are pleased to hear that you enjoyed the swimming pool and had the opportunity to speak with the centre staff. We also appreciate your feedback regarding the showers not functioning properly.
We have forwarded your review to the centre staff for their attention.
Kind Regards
Amir
Wavelengths Leisure Centre…
I’ve been to Wavelengths Leisure Centre a few times now. It’s become frustrating that the Men’s Group changing rooms has been closed. Also there is very limited showers and not all seem to work.
My main concern is the cleanliness of the site. The cleanliness is unpredictable but usually very poor. I often visit Friday / Saturday mornings. The last time i visited on the 11th October i was so disappointed and disgusted that the site would be so bad dirty and uncomfortable (hair in changing rooms, dirty floors, dirty surfaces). i reduced my stay and had to leave after a short while.
11 oktober 2024
Antwoord van Better - Wavelengths Leisure Centre
Hi Reece
Thank you for your review.
We are sorry to see your experience at the Wavelengths Leisure Centre has not been the best and we have passed your feedback on to the General Manager to look into.
I hope this will help improve your time with us.
Kind Regards
Amir
Mostly everything is good bit expensive…
Mostly everything is good bit expensive and most of the time there's no hot water
10 september 2024
Antwoord van Better - Wavelengths Leisure Centre
Dear DJ,
We acknowledge receipt of your review and would like to express our gratitude for your feedback.
It brings us great joy to learn about your satisfaction with the services offered at Wavelengths Leisure Centre. While we believe that our membership packages offer great value considering the range of activities included, we understand that price may not be feasible for all clientele. We regret to hear about the issue regarding the absence of hot water during your visits. Your feedback has been duly noted, and we will escalate the matter to the management team for a thorough investigation and prompt resolution.
Thank you for bringing this to our attention.
Sincerely,
Charmaine
I’m still waiting to be contacted about…
I’m still waiting to be contacted about an operatives mix up.
29 augustus 2024
Antwoord van Better - Wavelengths Leisure Centre
Good Afternoon Mom,
Thank you for your review.
I am very sorry to hear this. Are you please able to clarify who you spoke with and who you are waiting to contact you back so I can look into this on your behalf?
Kind regards,
Charmaine
Antwoord van Better - Wavelengths Leisure Centre
Good Afternoon Mr Kruteen,
I wanted to take a moment to express my gratitude for your review.
We are thrilled to learn that you have been thoroughly enjoying your membership at the Wavelengths Leisure Centre. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit and the centre is clean and well maintained. Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
Terrible course and unreasonable…
Terrible course and unreasonable cancellation notice of 20 days.
I opted for a swim course for beginners and improvers. There's a lack of safety precautions, no clear teaching, people swimming across lanes.
The class is for a range of abilities but it's clear there are some that need better tutelage to make the pool safe for all.
1 augustus 2024
Antwoord van Better - Wavelengths Leisure Centre
Dear Natalie,
We acknowledge receipt of your review and regret to learn of your dissatisfaction with the course you recently availed of. Should you wish to cancel your course within 14 days of purchase, you are entitled to do so under the 14-day cooling-off period, and a full refund will be issued.
Furthermore, your concerns regarding pool safety have been duly noted, and we assure you that your feedback will be brought to the attention of the centre manager for further investigation.
We hope this addresses your concerns.
Sincerely,
Charmaine
So far I enjoy swimming at wavelengths
So far I enjoy swimming at wavelengths. Great teacher, though there was a teacher shouting I don't like it and we told her. Toilets are not clean it smells. But in swimming lesson comparing to the one I had previous experience wavelength is a lot better.
7 augustus 2024
Antwoord van Better - Wavelengths Leisure Centre
Hi Katy,
Thanks for your review.
We are so pleased you are enjoying swimming lessons at Wavelengths.
Warm Regards
Hazal
the online booking system consistently…mismatched with actual timetable
the online booking system consistently doesn't match the real timetable so I arrive at the centre and am told I can't swim or I have to leave after 10 mins. The floor is always very dirty
7 augustus 2024
Antwoord van Better - Wavelengths Leisure Centre
Hi Robbie,
Thank you for your review.
We are sorry to hear that the booking system has not always been aligned with the centres timetable.
It is up to each centre to ensure their pages are up-to-date and correct and we have forwarded your feedback to the centre team so they can improve for the future.
Warm Regards
Hazal
Needs a thorough clean and maintenance, good for family swim.
I have been taking my daughters swimming at Wavelengths for about 2 years and the pool and changing areas are in need of a thorough clean and maintenance. We booked the first available session this morning for swim for all and it looked like it had not been cleaned for weeks!! Nappies strewn about, clumps of hair by the showers, feels like the level of care is very poor.
The layout and the pool itself is still really nice and we do enjoy it. Just wish it was not so dirty.
30 juli 2024
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Christel
Thank you for taking the time to leave a review.
We are very pleased to see that you and your daughter have been part of Better for two years. We greatly appreciate the time you have spent with us using our facilities and being part of Better.
Additionally, your feedback about the centre is appreciated and we have escalated your review to the General Manager for further review and discussion with the relevant staff.
I hope this helps and will improve your time spent at our centre.
Kind Regards
Amir
Antwoord van Better - Wavelengths Leisure Centre
Hi Samantha,
Thank you for your review.
We are disappointed to hear that you are not happy with the equipment at Wavelengths.
We would advise that if there is any equipment you would like to see, to speak to a member of the concierge team and they can see if we are able to add this to the centre.
Warm Regards
Hazal
It was fun and I enjoyed it.
13 mei 2024
Antwoord van Better - Wavelengths Leisure Centre
Good Afternoon Julie,
Thank you for taking the time to share your feedback with us. Your review has brightened our day! We are absolutely thrilled to hear that you are having a wonderful experience with your membership at the Leatherhead Leisure Centre.
If there's anything else we can do to enhance your membership, please don't hesitate to let us know. We're here to ensure that your time at the center is as enjoyable as possible.
Thanks again for your review, Julie. We appreciate your support and look forward to continuing to provide you with top-notch service.
Kind regards,
Charmaine
Problems with student membership
I paid for student membership, my documents were accepted, yesterday and today I tried to go to the pool but I could not get in because you have not activated my membership. I am paying for a month's membership and I have already lost two days that should be refunded by Better.
11 april 2024
Antwoord van Better - Wavelengths Leisure Centre
Good Morning Diego,
Thank you for your review.
Please be aware that once you join you are not required to wait for your proof of eligibility to be approved before you can use the facilities. You can use the centre with immediate effect whilst you are awaiting your document to be approved. Upon checking our system I can see that your membership is active and up to date so you are able to use this with immediate effect.
If you are experiencing issues using your membership please call Customer Services so they can assist you with immediate effect so you can start to use your membership. Our contact details are at the bottom of our website www.better.org.uk (http://www.better.org.uk/).
Hope this helps.
Charmaine
I'm a new member
I'm a new member, walked in on Friday night and I was refused access because it was women's night, which apparently runs every friday and was never stated at the time I joined the gym (it doesn't say it on the app, i could only see it on a piece of paper at the entrance of the gym). Friday Night is one of the few nights I can go to the gym because of work, and if I pay for a membership that gives me full access any time and any day, I don't get why I can't access the gym whenever I want (and still pay the same amount). Also the staff wasn't very bothered to explain it to me and just directed me to the paper at the entrance of the gym almost without looking me in the eyes. It's likely I'll cancel the membership and look for a different place.
15 maart 2024
Antwoord van Better - Wavelengths Leisure Centre
Hi Diego
Thank you for raising your concerns with us.
We are sorry this was not made clear to you when joining.
If you would like to discuss the timetable or different membership, please contact our Customer Service Team
Kind Regards
Amir
I am a senior member subject to abuse and discrimination.
I am a senior member. Today I was forced to leave my swimming session because of a huge man (approximately 20st) dive bombed into the fitness pool, narrowly missing me, and then subjected me to a barrage of abuse because I instinctively jumped out of his way. Because I admitted to the manager that I had muttered a swear word under my breath after being continually shouted at and called a stupid cow, the manager said this was now 50:50, and he could not ask the man to leave. He told me I was safe to continue swimming as he was there and would ensure the man didn't touch me. I pointed out that the man was continuing to verbally abuse me, for everyone to hear, after the manager had told him to stop, so how was I to feel safe? He repeated that, unless the man actually physically hurt me, I had to just try to ignore him!
I was also not impressed with the treatment of slow swimmers like myself. While I was happy to move to a 'slow lane' so I did not obstruct faster swimmers, I think we too should be allowed to swim without being obstructed. However, the slow lanes are also used by people learning to swim and people just hanging around chatting in the water so it is impossible to swim continuous lengths. Surely they should be directed to the other pools instead of the fitness pools? I did feel like a second class citizen - I have to respect other people's needs, but mine are irrelevant.
Regarding the threatening behaviour of the other user, until Better are able to provide some assurances that they will provide a safe environment I do not feel able to use this facility.
20 maart 2024
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi
Thank you for making us aware of your recent visit to our centre.
We are very sorry to hear about your experience and will escalate your review to the General Manager to look into.
At our pools, we offer a variety of different swimming sessions, some of which are specifically for lane swimming and others that are for a more casual approach.
Should you require assistance with swimming bookings or any other matter, please contact us at customerservices@gll.org.
Kind Regards
Amir
Low hygiene standards
Dear Better Team,
As I have not received any answer yet privately, I thought of leaving my feedback on Trustpilot.
As a family, we have recently attended Wavelengths for two weeks on Saturdays (on the 6th and 13th of January), but shortly afterwards my husband was diagnosed with a swimmer ear infection, and is still under treatment.
Furthermore, on the 19th my daughter went to Wavelengths to take her first swimming lesson with her class from a local school which I have copied to my private email. Shortly afterwards she developed a bad cough and after about a week an ear infection.
My 7 year old daughter told me that their class was the only one during their time slot at the pool, but a little girl had an accident at the poolside and her urine was pushed into the pool with a bucket of water.
Having said that, I would like to understand how quickly the water is being thoroughly disinfected, and whether it is possible to prevent these accidents with signs aimed at schools and families, so that accidents in the water are prevented.
Recently we had to cancel our reservation, but under these conditions we are not encouraged to return to Wavelengths. We have been in other swimming pools for a long time, and this has never happened to us.
I look forward to hearing from you.
Yours faithfully
Carla Paulis
19 januari 2024
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Good Afternoon Carla,
Thank you for your review.
I am very sorry to hear of your family's recent experience at the Wavelengths leisure centre. Our pools use chlorine to disinfect the water and keep this safe for our customers.
Without chlorine, the swimming pool would be a breeding ground for microscopic contaminants such as bacteria, viruses, parasites, and algae – making the water extremely hazardous to humans.
Chlorine is also an oxidizer, which means it helps to remove the waste left behind after neutralizing contaminants in the pool. It does this by breaking them apart and forcing them out of the water in the form of a gas. However, we take all customer complaints very seriously and will forward your review for the attention of the centre manager so they can look into this further.
Are you please able to fill out the attached "Request For Further Information" so I can pass on your details to the centre manager so they can respond directly back to you?
Kind regards,
Charmaine
Superb choice
I have finally found a gym that has all the fitness classes that I require all under the same roof and with many different times/dates and most importantly a wide range. AMAZING
20 januari 2024
Antwoord van Better - Wavelengths Leisure Centre
Hi,
Thank you for your review.
We are so happy to hear that you find Wavelengths Amazing - we agree!!!
Warm Regards
Hazal
Excellent swim doctors.
The swim doctors are very good teachers, they teach you how to swim at your own pace.
22 november 2023
Antwoord van Better - Wavelengths Leisure Centre
Hi Angela,
Thank you for your review.
We are happy to hear you are enjoying Wavelengths Leisure Centre.
Warm Regards
Hazal
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