It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The pla... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGriffin Street, SE8 4RJ London, GB
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Lees wat reviewers zeggen
The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice gu... Toon meer
Bedrijf heeft geantwoord
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowle... Toon meer
Bedrijf heeft geantwoord
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Griffin Street, SE8 4RJ, London, Verenigd Koninkrijk
3,8
Goed
118 reviews
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I am very disappointed with the…
I am very disappointed with the cleaning at a wavelength.the lady changing room at the swimming area is very dry.
Dirty Tissue on the floor dirt from shoe on the floor I when this morning at 8:00 am sign put out cleaning is in progress, when there is no one is cleaning? The changing room is very disgusting. If you cancel your lesson four hours before they freeze your account.
When the gym is so dry.
1 november 2023
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Good Evening,
Thank you for your review.
I am vey sorry to hear that the cleanliness at the Wavelength's leisure centre is below standard. We pride ourselves on our Customer Service excellence and our facilities so I am disappointed to hear that this is not the service you have received so far. I will escalate this issue for the immediate attention of the centre manager so this issue can be looked into as a matter of urgency and resolved. In regards to activity bookings, if you cancel your activity with less than 4 hours before the start time of your activity you will receive a penalty charge of £3 which will infringe on your membership and stop you from being able to book any further activities. Once the penalty is paid you can resume with your bookings as normal. If you cancel your activity with more than 4 hours before the start time you will not receive a charge.
Hope this helps.
Kind regards,
Charmaine
Poor old Wavelengths!
Poor old Wavelengths!
Showers broken. Again. Changing rooms filthy as usual.
These would be bearable, as the pool is OK once you get in.
However, it was a huge mistake to put the sauna and steam room next to the fitness pool. People are using the pool to wash themselves as the showers are broken. Lanes are frequently blocked by people who can't swim bobbing around in front of you. There's always at least one person who can't or won't follow the 'swim clockwise' directions, even when it's pointed out to them.
If you can't swim or just want to float about like you're on holiday there is a leisure pool just in the next room. Lifeguards won't enforce any rules (no non-swimmers, no lane blocking, swim clockwise etc). Even when there's clearly a situation developing right in front of them they just carry on staring in to space.
Wavelengths is a great local asset and it's a shame to see it so run down with such low staff morale 🙁
24 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Mike,
Thank you for your review.
We are disappointed to hear of the challenges you have been facing at Wavelengths and will pass your feedback to the centre manager to investigate.
In addition, if you would like to discuss this with the centre directly, their email address is: WavelengthsLC@gll.org
Warm Regards
Hazal
Antwoord van Better - Wavelengths Leisure Centre
Hi Ruth,
Thank you for your review.
We are happy to hear you are enjoying Wavelengths Leisure Centre.
Warm Regards
Hazal
AMAZING WORKOUTS
AMAZING WORKOUTS! The trainers are really awesome and helpful. They know how to push you to the limit in the best way possible with your workouts.
10 oktober 2023
Antwoord van Better - Wavelengths Leisure Centre
Hi
Thank you for leaving our Fitness Instructors a review.
We are very pleased to see you are enjoying your workouts and fitness classes at our Centre.
We hope this continues and the team will always help you progress.
Kind Regards
Amir
Antwoord van Better - Wavelengths Leisure Centre
Dear DO,
Thank you very much for submitting feedback on our service.
It is great to hear that we have been able to help you.
I registered for swimming classes and I…
I registered for swimming classes and I have been having an amazing time. The tutors are very patient and friendly too.
8 september 2023
Antwoord van Better - Wavelengths Leisure Centre
Good Evening Kim,
Thank you for your review.
We are delighted to hear that you are enjoying your swimming lessons at the Wavelengths leisure centre. We hope you continue to enjoy your lessons and pass all your levels.
Kind regards,
Charmaine
These reviews are clearly fake
These reviews are clearly fake. Looking down the ones I see here, there are ratings for Wavelengths as a library ( it isnt) and for its "outdoor pool" ( it doesn't have one). What a waste of space.
Staff at Wavelengths do their best and the facilities are potentially good ( new steam room/ sauna) but all of this is ruined by the incompetence of the parent company. We renewed our " membership", which was free and enabled us to swim a a lower cost, as pensioners. Now we are told the whole thing has been changed, an annual charge is the only way to swim now. But there is no way to pay this charge and no communication from Better. It is an appalling service. They should definitely not describe them selves as " charitable".
13 september 2023
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Good Morning Steph,
Thank you for your review.
All our reviews are genuine reviews from customers at our leisure facilities, including your review. However, customers do have an option to swim at the Wavelengths centre without being tied into a membership. You can purchase a monthly membership online or join on a Pay & Play membership which has a zero cost and access the facilities as and when you wish to attend a swim session. You can also set up a non member booking profile and book as a non member but you would be charged as such if you do not hold any type of membership with us. If you are having difficulties in booking activities online then you can call our Customer Service Team and we will assist you with setting up your online profile so you can book your activities online. Our number to call for assistance is 0330 123 1500.
Hope this helps.
Kind regards,
Charmaine
Antwoord van Better - Wavelengths Leisure Centre
Good Morning Ann,
Thank you for your review.
We are happy to hear that you are enjoying The Wavelengths Leisure Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the staff at the centre.
Hope this helps.
Kind regards,
Charmaine
Waste of money
I booked a swimming course for my 4 years old child, costing a lot of money (75£) without having the opportunity to do a trial lesson. My child didn't feel comfortable to get into the water and the swimming teacher wasn't very good at trying to engage her and make her feel comfortable.
I obviously cancelled the course but I wasted all the money. I have asked the refund or a voucher to use the swimming pool but nobody got back to me.
It's a pity you made the people pay all that money without offering the opportunity to try the class first.
14 juli 2023
Antwoord van Better - Wavelengths Leisure Centre
Good Morning Alex,
Thank you for your review.
We are very sorry to hear that your child did not enjoy their swimming lesson at the Wavelengths leisure centre. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.
Our online memberships have a 14 day cooling off period from the date the membership starts so you can request to cancel this and receive a full refund of fees paid. If you request to cancel the membership after the cooling off period the membership will be cancelled for the end of the payment period and your child is able to attend her lessons until such time the membership expires.
We appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.
Kind regards,
Charmaine
I am so glad that I have joined Better
I am so glad that I have joined Better, there is lots activity that you can take part with, exercise classes, gym,swimming and more. The staff is very professional and supportive
Thank you so much
19 juli 2023
Antwoord van Better - Wavelengths Leisure Centre
Hi Zahra,
Thank you for review.
We are so happy to hear you are enjoying all the activities at Wavelengths and that the staff have been so helpful.
We will pass your wonderful comments onto the centre.
Warm Regards
Hazal
Good customer relations and lovely warm welcome
Amazing and sufficient gym facilities with a great quality fitness health life style available to utilise for every individual membership without experience delays! The feelings is actually better indeed.
10 juli 2023
Antwoord van Better - Wavelengths Leisure Centre
Hi Ajibola,
Thank you for your wonderful review.
We are very happy to hear about your great experience at Wavelengths.
We will be passing your comments onto the centre.
Warm Regards
Hazal
Pool facilities were clean
Pool facilities were clean, water at right temperature,
Showers good
4 juli 2023
Antwoord van Better - Wavelengths Leisure Centre
Hi Marcelo,
Thank you for your review.
We are very happy to hear you are enjoying the facilities at Wavelengths.
Warm Regards
Hazal
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