Bibby Financial Services Reviews 

970
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What a team! Carolyn Bell and Leah Morton are absolute stars. I cannot praise them highly enough. As my day to day contact, Leah is amazing, she has patiently dealt with every query and request i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been using Bibby since the beginning of the financial year and i am wondering why i didn't do this sooner!! It was easy to set up and the software is easy to use. There is always someone at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We have been using Bibby Financial Services for many years to help with cash flow. Many thanks to our Relationship Team Leah Morton - Relationship Executive and Shahil Ghavda - Credit Controller f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Have newly signed up to Bibby Financial Services. Process to date still needs some ironing out. However, Michael Wall has been exceptional in supporting us with this. He is responsive, delivers and c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. Alternatieve financiële diensten

Geschreven door het bedrijf

Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.

Our Service Promise

Geschreven door het bedrijf

The SME funder of choice
We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

970 reviews

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4,6

Alle reviews

(970)

73 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

We as a company have been using Bibby’s…

We as a company have been using Bibby’s Financial Services since March 2024 and have found it to be a real asset when it comes to planning and ultimately winning work. The ability to do some high level financial checks on potential clients prior to contracts and then being able to receive funding to assist cash flow is a plus for any sized business. Aaron and Dale have been top class with explaining and running the facility to me and have clearly and promptly explained queries as they have come along. There has been times where as a small business I have not been able to provide exactly what they required there and then and once explained (usually with me being on site) Aaron has been very fair in agreeing timeframes to close this out. I would recommend the facility to those looking to grow and expand their business.

25 oktober 2024
Review zonder uitnodiging
Logo Bibby Financial Services

Antwoord van Bibby Financial Services

Dear Liam,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Aaron, Dale and the team.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Always helpful and very professional

Always helpful and very professional. Great relationships between Bibby and clients, I cannot recommend Bibby enough. Alana and Ian are excellent at their jobs, I can always count on their knowledge and they are there when I'm in need of advice.
The Bibby FX team is just as great, always up to date with the market, ready to help me get the most for my money.
Overall I deal with Bibby every week and could not be more satisfied.

24 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Bea,

Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Been using Bibby for a while now…

Been using Bibby for a while now between 2 different businesses. I have to say that Margaret, Nayan and Sarah always go above and beyond in trying to assist with any queries that I have. It's not another company to deal with it's part of my own team within my business. Amazing service completely recommend

23 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Matthew,

Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business. We will pass on your comments to Margaret, Nayan, Sarah and the team.
Your feedback truly means a lot to us.  Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

During my recent currency exchange…

During my recent currency exchange requirements, the team at Bibby Financial Service, provided me with an excellent service. Professional, friendly and ultra efficient, responding to my communicational requests, in an ultra-fast manner, ensured I was provided with a result exceeding my expectations.
I have no hesitation in providing the highest recommendation for their services and will certainly use Bibby FE for my future currency exchange requirements.

22 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Mark,

Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us.  Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 1 van de 5 sterren

Very bad service.

14 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Good Afternoon Marinela,

Thank you for your message.
I am sorry to hear that you feel you have received a bad service from us.
I can see that this situation happened around the 14th of August. If you could share further information with us (your company name, who you dealt with...), we can look into what has happened and aim to resolve it with you.
Feel free to come back to us on this platform or email us on Clientexperienceteam@bibbyfinancialservices.com.

Many thanks
Gwen

Beoordeeld met 5 van de 5 sterren

Professional, responsive and a pleasure to deal with

The whole team at Bibby were a pleasure to deal with from start to finish. Extremely responsive, they helped us navigate the jargon and paperwork super smoothy and I highly recommend them.

14 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Lola,

Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support you and your business.
Your feedback truly means a lot to us.  Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Great client team

Having worked with a number of invoice factoring companies over the years Bibby are our preferred choice, the client team are easy to get hold of and happy to help.

3 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Alex
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Nayan Patel & Emma McMillen are a great…

Nayan Patel & Emma McMillen are a great team and are always on hand to talk me through the system.

2 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Angus

Thank you for taking the time to give us your feedback. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Nayan and Emma.
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent Company

We have worked with Bibby for over 20 years and always found their team excellent to work with and highly attentive to our business needs. We wish to mention Mohomed Bilal Mussa for his excellent customer service and also Jean K Tunmore for her technical support. Both Mo and Jean are always pleasant, efficient in their work and glad to help. We highly recommend working with Bibby.

2 oktober 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Andrew,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Great Support

Having recently signed up with Bibby's I can highly recommend them. They offer a fantastic service and the level of support from our Relationship Exec Aaron Emms and our credit controller Dale Smith is superb. If you are thinking of any financial support for your business in the future then I suggest you give Bibby's a call

26 september 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Ian,

Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Aaron and Dale.
Your feedback truly means a lot to us.  Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Highly recommend

we been with Bibby for a number of years and without there support we would not be as successful as we are right now.
Very responsive, always going that extra mile.
special mention to Sarah Payne for her hard work and dedication and also Jane Nethercoat on the FX side.

19 september 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Andrew,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

An 18 Year Partnership

We have been working with Bibby since 2006, and still have a great working relationship with the company, though mainly the people we work with.
Our specific industry requires ongoing funding for stock, and the guys at Bibby are very understanding of our needs, and importantly, have a solid relationship with our customer base also

18 september 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Rob,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass on your feedback to the Team. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Sound company

I have dealt with a number of finance companies in the past and find them nothing but difficult to deal with once signed up

Lucy and jo have been nothing but helpful professional and have helped are business transfers over with no issues

Everyone so far has been pleasant and nice to deal with

18 september 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Mark,

Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.

We will pass on your feedback to Lucy, Jo and the team.

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

A Lender Who Understand Our Business

Bibby took the extra time and effort to understand our business and its ambitious growth plans, and finding a solution in which they could help facilitate it - from experience this is not something that other major lenders do.

They have a great account management team who are friendly and knowledgeable. We also use Bibby FX which has been seamless and easy to integrate into our business.

I can comfortably recommend Bibby as a sales finance partner.

17 september 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Alex,

Thank you for taking the time to give us your feedback.

We are delighted to hear that our team have been able to support your business.

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Carolyn and leah

Carolyn and leah.

Absolutely brilliant service communication is outstanding!

They always go above and beyond to make sure everything perfect

Highly recommended

Thanks for everything

Ukm

1 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Lee,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your feedback to Carolyn & Leah.

Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Management team undertsands my business…

Management team undertsands my business and responds to it, thank you Ian Lyall! Account manager Alana responds and reacts immediately. Using Bibby FX in conjuction with my imports exports and the daily management of the regional Bibby team make it easier than major banks, been there done that, the personnel business management makes business so much easier.

13 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Keith,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass on your feedback to Ian, Alana and the team. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service through Website Manage

I'm impressed by their website and it is straightforward to navigate through. An excellent plus to their marketing strategy

7 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Thank you for taking the time to give us your feedback. We appreciate your comments regarding our system.

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Carolyn Bell and Leah Moreton have been…

Carolyn Bell and Leah Moreton have been a pleasure to work with, we would not hesitate to recommend Bibby. They are easy to deal with and always on hand when needed. Both Carolyn and Leah are great.

6 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Sara

Thank you for taking the time to write a review, we really appreciate your feedback and will make sure that your comments are passed onto Carolyn & Leah

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Vital business support

Sarah, Michael, Simona, and the wider Bibby team deliver impeccable service that is vital to our business. They are extremely supportive and understanding of our business and are always on hand to help when we need them, even at the last minute!

5 augustus 2024
Review zonder uitnodiging
Logo Bibby Financial Services

Antwoord van Bibby Financial Services

Dear Stuart,

Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

My experience of using Bibby was…

My experience of using Bibby was positive, from the dedicated team from numerous departments that I dealt with was always consistent in communications.

I never felt unsafe, misled and was kept up to date with any changes and the online facility was easy to navigate while giving you all the information you need as a business.

Credit limits are fair, following using other incompetent factoring companies in the past - Bibby definitely topped service levels.

I want to mention a few key members who gave me the positive experience above and looked after my concerns while displaying patience.

Joanne Coey & Charlotte McDonnell dealt with my buy out from Bibby factoring, I decided to invest in another company and recruitment naturally come to an end, I was honest about my transition and Charlotte assisted me with an exit strategy that protected both parties and ensured no one was to loose further cost if necessary and I ended up actually saving over £4,500, she also helped with some difficult decisions around funding and always came back to me. Joanne had the toughest job to collect under £200,000 from multiple clients who are a little less reluctant to pay once they get wind the ship is sailing, she used a calm approach but turned up a notch when needed in a very professional and compliant manor. I think Joanne is a huge asset to Bibby, always consistent with her relationships. Sophie Upton was on Joannes team and was always polite, helpful when Joanne was busy or in meetings and would assist and relay messages.

Last of all the start of the process was Krishan Patel & Alyssa working hand in hand with every day account management with Krishan being new to Bibby as my relationship Manager he took on board all of my concerns and they was always rectified, he was very responsive and I actually had some laughs with him, it’s always good to have a personal element in business and he knows how to manage a client like myself - expectations and was always honest. Alyssa - fantastic credit controller, I felt bad some times as I know they have multiple accounts to deal with but she would give everything 100% and even bring things to my attention that I may have missed or forgotten about, every time a client would play hard ball - she would obtain evidence and have an email from every question. Always has compliance ready for any payment related issues.

Thanks Bibby for having me, I will be back if funding is required in the the future.

Luke Birmingham @ L Birmingham LTD

1 augustus 2024
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Luke,

Thank you for taking the time to share your feeback. Its great to hear that the team have been able to support you and your business.

It is great to hear that there has been a positive turnaround for you and we look forward to continuing to support you.

Kind Regards
BFS Client Experience Team.

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