I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
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Lees wat reviewers zeggen
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Toon meer
Bedrijf heeft geantwoord
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Toon meer
Bedrijf heeft geantwoord
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Contactgegevens
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, Verenigd Koninkrijk
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4,7
Uitstekend
415 reviews
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Would use again
Very good at breaking things down and explaining things in the simplest of terms. Always responsive and helpful. Would definitely use this company again.
16 januari 2025
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a fantastic experience with our team. Providing friendly, professional, and dedicated service is what we strive for every day.
Really quick- helpful and easy team to…
Really quick- helpful and easy team to deal with.
16 januari 2025
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for your wonderful review! We’re so pleased to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it’s always rewarding to know we’ve met your expectations.
Excellent service
Excellent service, quick to answer any queries. All round good company
13 januari 2025
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’re happy with the service you received. Our team is dedicated to ensuring every interaction is seamless and positive, and it’s wonderful to know we achieved that for you.
Very good and friendly customer…
Very good and friendly customer assistance, easy to reach. Very quick payroll processing.
3 januari 2025
Review zonder uitnodiging
Antwoord van Big Fish Group
We appreciate you leaving a review for Big Fish Group—your words inspire us to keep delivering great experiences!
Donna is fantastic
Donna is fantastic. Nothing is too much trouble for her.
True 5⭐️ lady.
30 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
We appreciate you leaving a review for Big Fish Group—your words inspire us to keep delivering great experiences!
Friendly staff and always punctual if…
Friendly staff and always punctual if any problems need sorting
2 januari 2025
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for taking the time to share your experience with Big Fish Group—we truly appreciate your feedback!
[Really helpful] staff they go above and…
Really helpful staff they go above and beyond to help you at short notice would definitely recommend them first class and very professional.
27 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for sharing your kind words on Trustpilot—it truly means the world to us!
Antwoord van Big Fish Group
We truly appreciate you taking the time to leave a review on Trustpilot! Hearing about your positive experience means the world to us.
Donna at Big Fish has been extremely…
Donna at Big Fish has been extremely helpful recently in regards to any questions around my wages. She is always available to contact and responds in quick time, putting me at ease and assuring me efficiently in regards to questions I may have asked
23 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
We truly appreciate you taking the time to leave a review on Trustpilot! Hearing about your positive experience means the world to us.
Absolute fantastic service
Absolute fantastic service . Get paid on time and pay slip always arrives . Customer service brilliant if need to query anything . Would recommend very highly and have to friends
19 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for leaving us a Trustpilot review! 🌟 Your feedback means the world to us and helps us keep doing what we love. 💖
Great umbrella company
Great company, I have been under them for more than a year, really happy with their operating system, and their staff. (Very responsive and prompt when required)
Dona she is a great staff member for Big Fish 💫
14 december 2023
Review zonder uitnodiging
Antwoord van Big Fish Group
We sincerely appreciate you taking the time to share your experience on Trustpilot. Your feedback means the world to us and helps us continue to improve. Thank you for your support!
The girls in the office were fantastic
The girls in the office were fantastic
Very helpful and sorted the wages out we’re as the company I worked for took its time the girls helped us
13 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a Trustpilot review! Your feedback means the world to us and helps us continue to improve. We truly appreciate your support!
Jennie was very helpful
Jennie was very helpful, she made setting up my account super easy.
11 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to share your experience on Trustpilot. Your feedback means a great deal to us and helps us continue to improve and provide the best possible service.
Salary payments
Salary payments always on time and no issues
11 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. Your support helps us continually improve and deliver the best service possible.
So helpful and straight forward
So helpful and straight forward. Always happy to help.
10 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. Your support helps us continually improve and deliver the best service possible.
Well organised and staff were helpful
Well organised and staff were helpful
10 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot! 🌟 Your feedback means the world to us, and we’re thrilled to hear about your positive experience.
Duplicating expenses
I steady put my expenses, including travel postcodes, mileage and receipts in via the employer so it’s frustrating I have to do the same with the umbrella company to not be taxed twice.
10 december 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for your feedback. We understand it’s frustrating to re-enter expenses, especially after submitting them to your employer. However, as an umbrella company, we’re required by HMRC to independently verify all expenses to ensure compliance and prevent overtaxing.
We’re continually working to streamline our processes and would welcome any suggestions. Please feel free to contact our team at 01925 989800 if you need further assistance.
Lauren dealt with my account in a…
Lauren dealt with my account in a friendly and professional manner , having had very bad experiences with Umbrella companies my faith is restored and I will have no hesitation in using BigFish Group again .
Liz
29 november 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for leaving a review on Trustpilot. We truly value your feedback, and it means a great deal to us that you took the time to share your experience.
Professional and supportive
Staff are helpful and deal with any issues in a timely manner.
28 november 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! Your feedback means the world to us and helps us continue to provide the best possible service.
Customer service is very good
Customer service is very good, any issues are quickly resolved. Would recommend Big Fish Group if you are looking for reliable, ethical and compliant Umbrella company!
28 november 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! Your feedback means the world to us and helps us continue to provide the best possible service.
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