I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
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Lees wat reviewers zeggen
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Toon meer
Bedrijf heeft geantwoord
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Toon meer
Bedrijf heeft geantwoord
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Contactgegevens
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, Verenigd Koninkrijk
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4,7
Uitstekend
415 reviews
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Brilliant work by Big Fish Group always…
Brilliant work by Big Fish Group always keep you updated with everything. Wouldnt use anyone else for my accounting.
All staff are very approachable and friendly.
28 oktober 2024
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Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a Trustpilot review! We truly appreciate your feedback and are thrilled to hear about your positive experience with us.
Overall experience
The company staff are very professional and a pleasure to speak to - I've not had one bad experience with them since starting with them last year.
They are easy to contact, the phone is answered very quickly, and any problems I have had have been addressed and resolved promptly. Very good service.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a Trustpilot review! We really appreciate your feedback and are thrilled to know about your experience with us.
Brilliant
Brilliant , responsive and they make business really feel and seem easy
24 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We’re truly grateful for your feedback, and it means a lot to hear about your experience with us. Positive experiences like yours motivate our team to keep working hard and to continue providing excellent service.
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We’re truly grateful for your feedback, and it means a lot to hear about your experience with us. Positive experiences like yours motivate our team to keep working hard and to continue providing excellent service. Your kind words help us understand what we’re doing well and where we can continue to improve.
Big fish is very good served
Big fish is very good served
Jatinder Paul Singh
24 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a Trustpilot review – we really appreciate your feedback
Ben is the best customer service person.
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I guess BIGFISH PAYROLL Company is the best in the business. Lots of benefits attached to their contracts I would 💯 recommend it to everyone in the construction industries.
Kudos to BEN you’re excellent in what you do best.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave such a thoughtful review on Trustpilot. Your feedback truly means a lot to us, and we really appreciate your support!
Always on the front foot ready to…
Always on the front foot ready to assist wherever they can. Consider them part of our team
18 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave such a thoughtful review on Trustpilot. Your feedback truly means a lot to us, and we really appreciate your support!
Professional and efficient payroll…
Professional and efficient payroll service always paid on time and supplied with payslip with audit by external provider.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a Trustpilot review! We truly appreciate your feedback, and it helps us continue to improve our service. Your support means a lot to us! 🙏😊
Big Fish Group is an outstanding…
Big Fish Group is an outstanding Umbrella Company.
I’ve been with them for over 3 years and they remain consistent, delivering a high level of customer service and value for money.
Keep up the good work!!!!
14 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a Trustpilot review! We truly appreciate your feedback, and it helps us continue to improve our service. Your support means a lot to us! 🙏😊
Efficient and fast authorisation of…
Efficient and fast authorisation of expenses.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a Trustpilot review! We truly appreciate your feedback, and it helps us continue to improve our service. Your support means a lot to us! 🙏😊
Very polite and so eager to help with…
Suzan is one of the polite and nice staff of the organisation, so eager to help with appropriate and helpful information. She is good and very reasonable.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a Trustpilot review! We truly appreciate your feedback, and it helps us continue to improve our service. Your support means a lot to us! 🙏😊
Great Umbrella company
Great Umbrella company, everyone always really helpful and Donna always quickly responds to any queries.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for leaving a review on Trustpilot! Your feedback means a lot and helps us continue to improve our service. 😊
Best experience I've had..
Best experience I've had... tried a few and straight back to these!!
Can't fault them at all.
Simple & easy to use.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for taking the time to leave a review! It means a lot to us and helps us continue improving. 🌟
Brilliant customer service!
The Payroll tram at Big Fish do an amazing job. Always on hand to answer questions (Susan even helped me out with a query at 8pm - that’s really going above and beyond!) Great service!
10 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! Your feedback means a lot and helps us continue to improve our services. 😊
Recently registered with my new payroll…
Recently registered with my new payroll company called the BIG FISH GROUP and the staff seem very helpful and professional and make all of their clients very welcome and I'd like to say a MASSIVE THANKYOU to Susan Jones x
10 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! Your feedback means a lot and helps us continue to improve our services. 😊
Good experience working with big fish
Good experience working with big fish , Donna and the team were very helpful and professional.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
We truly appreciate your Trustpilot review! Your kind words and support motivate us to keep delivering the best experience possible. 🙏
Was very quick and simple thanks to…
Was very quick and simple thanks to Jennie in compliance
7 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot—we truly appreciate your feedback!
Jennie was very helpful
Jennie was very helpful, explained everything well, and made the registration process quick and easy. I truly appreciate Jennie patience and attention to detail. I was really impressed with the professionalism and support throughout the process.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot! We truly appreciate your feedback and are thrilled to hear about your positive experience with us. Your review not only helps us understand what we’re doing well but also motivates our team to keep delivering the best possible service.
Big Fish professional, prompt and friendly
Big Fish provided me professional and friendly service for about two years.
Recently and after a year from leaving their service, Nick and Leanne were excellent in understanding and providing me with exactly the information needed in a very short turnaround time.
Highly recommended.
18 september 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you so much for taking the time to leave such a kind review on Trustpilot! We’re thrilled to hear about your positive experience with us, and we truly appreciate your support. Your feedback motivates our team to continue providing the best possible service. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thanks again for choosing us and sharing your thoughts!
Brilliant service
Brilliant service, regular payments on time and always available for any issues. Would strongly recommend Big Fish to anyone looking for a payment scheme.
3 mei 2024
Review zonder uitnodiging
Antwoord van Big Fish Group
Thank you for taking the time to leave such a wonderful review on Trustpilot! We're delighted to hear about your positive experience, and your feedback means a lot to us. It encourages our team to keep delivering the best service possible. If there's anything else we can assist you with in the future, feel free to reach out. We truly appreciate your support!
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