Very happy to have found a part for my boiler that was proving difficult to find. Ryan was so helpful, contacting the manufacturers and keeping me informed as to whether it was the right one. Really p... Toon meer
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Lees wat reviewers zeggen
Excellent service at all stages of the purchase. The website is clear, with plenty of information. After I placed my order I received a phone call to confirm that I had selected the correct item as... Toon meer
Extremely disappointed.Very poor service Ordered an item in stock and paid In advance of delivery But didn’t receive the item Enquired and emailed about the delivery and didn’t receive a respons... Toon meer
Website said 'In stock', 'Delivery in 1-4 days'. After 4 days, still no sign of despatch, never mind delivery. Phoned to be told it was out of stock, and would 'chase suppliers and call you this aft... Toon meer
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- Boilerfabrikant
- Boiler leverancier
- Ovenonderdelenleverancier
- HVAC-installateur
- Zonne-energie aannemer
Geschreven door het bedrijf
Online spares supplier for Biomass boilers and heating system components such as Pumps, Valves, biomass fuel stores, fuel transport equipment, combustion chamber parts, control sensors, switches etc.
Contactgegevens
Unit 21 Burrough Court, LE14 2QS, Melton Mowbray, Verenigd Koninkrijk
- 0203 189 0666
- info@biomasssparesonline.co.uk
- www.biomasssparesonline.co.uk
4,0
Goed
79 reviews
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I ordered spares for a Heizomat boiler
I ordered spares for a Heizomat boiler. One part was delayed being despatched from a secondary source, but the team were great at tracking where it was, and when it would be despatched.
I would use them again.
26 februari 2026
Very happy to have found a part for my…
Very happy to have found a part for my boiler that was proving difficult to find. Ryan was so helpful, contacting the manufacturers and keeping me informed as to whether it was the right one. Really pleased, many thanks to Ryan and Biomass Spares 👍😊
30 januari 2026
Took the order but said it was…
Took the order but said it was unavailable. Then asked if i would like a refund which could take upto 10 days. It only took 5 minutes to take the money from the BACS payment but 10 days to refund.
11 juni 2025
The parts urgently required
The parts urgently required, your website says it’s in stock, I ordered & paid for the part & postage, now it’s not in stock & it’ll be 3 weeks, shit show !
30 maart 2025
I was able to purchase a brazier for my…
I was able to purchase a brazier for my MKZ St. Musa C/Air 14 pellet stove, and was very happy to be able to do so in the UK. Very helpful service, and the Brazier has arrived safely and is now installed and working well.
21 maart 2025
Good communication but goods still not arrive
Ordered a inspection glass late November out of stock now early march and still nothing bearing in mind glass is 25£ delivery is the same
25 november 2024
Good Company, Good Experience
Website was easy to navigate and to find the parts i wanted. Price was reasonable and quick straight forward delivery.
14 februari 2025
Chased up delivery via email but got no…
Chased up delivery via email but got no reply
17 januari 2025
Delivery costs where £25 when
Delivery costs where £25 when. It was posted for £8.25 ?
16 januari 2025
Ordered part on a 2/3 day delivery…
Ordered part on a 2/3 day delivery ..after 4 days finially contacted them after chasing up...part not instock and would be another week..Part was for a break down on a biomass boiler..
poor service and communications...Phone line and email was hopeless...found part elsewhere at a better price and arrived next day...
19 november 2024
The part wasn’t any good as it sounded…
The part wasn’t any good as it sounded like a cement mixer when it was fitted and started up
8 november 2024
Delay in delivery for a critical…
Delay in delivery for a critical component but no updates on why and expected delivery date which meant I had to chase up the order as it was over a week with no boiler and no hot water etc
9 oktober 2024
I haven't received my water meter
I haven't received my water meter. I only got a response back after I requested a date of arrival. I was told it has to order in as it is not in stock rhe 16th of September this has really annoyed my customer asI have placed the order I would of cancelled it.The order placed said 2-3 days this was my reason for ordering it.
20 augustus 2024
Responsive and great to deal with…
Responsive and great to deal with for the supply of tricky to source parts - many thanks!
30 augustus 2024
Poor communication
Website stated item in stock but was not, no email to advise that item would be delayed for delivery as it has to come from manufacturer. Very poor service. After one week had to chase to find out what was happening.
31 juli 2024
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