Blue Cross Reviews 

We adopted 2 dogs yesterday & travelled from Lincolnshire to Exeter on the hottest day of the year to collect them. Given the circumstances they opened early for us & we met our dogs and brought them back the same day. Aircon on full blast. The handover was brilliant and we were given so much useful information & time with the girls. The staff were amazing & gave us clear directions when we couldn’t find it! The only thing that perhaps could improve the experience would be a picture of the Volvo garage sign where you turn to prospective adopters/visitors to help them find the site or written instructions as the postcode dosn’t quite get you there. Apart from that we would highly recommend Blue Cross.

I was looking for another pony to foster having lost the last pony I adopted from Blue Cross over a year ago. I had Bob my previous pony over 10 years and was missing him dreadfully.

I saw two Shetland Ponies who were pair bonded and 19 years old and thought they would be perfect for me.
Susie sent me all their details and arranged for me to meet them on the foster yard they were being cared for. They were absolutely perfect and just what I had hoped for.
The re-homing process went well and I am delighted with my two "boys"
I look forward to many happy years together.

Thank you Blue Cross for all you do!

All good saw a cat Louie everything was as stated all his little traits were explained very comprehensive adopting pack supplied. We’re happy Louie is a good lad.

I'm not one for reviewing usually, but on this occasion I just had to as Blue Cross (and the fosterer Wendy) made everything so easy and a joyful experience!
First off, the response time to me submitting an application for a cat was very short. From then, we were easily able to meet the cat and ask any questions we had.
Wendy sent through tonnes of information, which made me feel reassured that there was nothing being withheld. When we met the cat she also showed some of the things she has been doing / trying with him (as he was a stray before).
Finally, when we adopted him, all the information was clear and the documents were sent to me quickly!

From the first contact, everyone was so helpful, caring and knowledgeable of the animals they care for.It was like visiting friends.
The centre was a lot bigger than I expected it to be ,so the team have a lot to do,but that didn't stop them from taking time to explain everything.
I would definitely recommend the Blue Cross ,Burford centre to anyone who was looking to adopt a pet.

The staff are really friendly and knowledgeable about there animals you can tell they really care about them. Thanks to them I have a lovely new boy marley who's fitted right in my new home.

Amazing.. the whole team were so helpful and Tallulah is a little gem. Settled really quickly, like she was always here. Thank you for choosing our family

Made the first time adoption process so easy and stress free. So happy we chose Blue Cross, we are thrilled with our little kitty 😺 would absolutely recommend adopting from here!

Blue cross is no longer a charity. Far from it. They don't care if your a disabled struggling on basic pensioner. Its £15 every time you phone. No sooner off the phone someone calls to push for card payments. They use to save pups infections and complications by neutering for free. Now it's £250. If you can't afford it it's tough they won't help you. Extremely money motivated with no concessions for the elders and poorest. Went from wonderful charity to a heartless business as still has the nerve to call themselves a charity.

Want to say a massive thank you to keelie and the team for my new pup pasha. She’s come along way and now has her forever home - highly recommend

I have adopted a beautiful cat called Tonks from the Blue Cross at Thirsk. I had tragically lost a cat a few months before and was debating what to do. I decided to give a cat a home and I am so blessed to have her. The staff were amazing and I’m so grateful.

Our first ever cat adoption was handled brilliantly by Blue Cross, Suffolk. Holly and the entire team were so friendly, organised and professional. Everything was explained in detail with full history of our dear little four legged friend - he had undoubtedly been so well looked after, thank you.

Wonderful, kind, caring experienced staff and the animals so well looked after. The rehoming experience was also very straightforward and although we’ve kept hamsters for years we still got good up to date advice & insights about best care. Our hamster had been handled by staff so was really very tame and adaptable, more so than ones from a conventional pet shop.

I had an amazing experience adopting my pony. To two ladies I dealt with were both brilliant and helped match me and my current, horse to my Bluecross pony. Everything ran smoothly and within 2 weeks I brought her home.
I have received emails checking how things are going. I would certainly recommend rehoming through the Bluecross and will do again in the future.

Incredibly professional and caring staff. The process was a breeze from start to finish and we are totally in love with our new cat.

Adopted a cat from this centre. The staff I dealt with were lovely and seemed very professional. I was advised that the cat had had some mild diarreah but that their vets hadn't been able to find a physical reason for it and had pronounced the cat fit to rehome. When asked if the cat was well in every other way I was assured she was, that she had a healthy appetite and they were putting the diarreah down to the stress of having been at the rehoming centre for 3 months - this I was told was because they had had a lot of kittens in and kittens always got taken first over older cats. The cat had allegedly been donated to the centre upon the death of its owner, another stress trigger.
We were promised a follow up phone call "in a few days" to see how the cat was getting on, but this never happened.
After having the cat for a few days we began to wonder about the truth of what we had been told. Her "healthy appetite" turned out to be not the case and we have been struggling to get her to eat anywhere near the required amount for her size, or to drink much liquid. She appeared to have been traumatised in the past, as she is scared of everything - loud noises, feet, people getting to close to her, and being picked up, which suggests she may well have been abused, not what you would expect from allegedly living with an 'elderly lady', so either the homing centre were being evasive or whoever donated her did not tell the truth about her past.
So, rather than gaining a loving pet, we now feel like carers to one, and have now got to pay for tests to try and ascertain the real reason for her digestive issues, which really ought to have been done before she was put up for adoption but obviously the charity either can't afford, or doesn't want to spend the money on. Not that we mind doing so, but we feel like we were somewhat misled by the homing centre in order for them to get rid of a 'problem animal'. I would be reluctant to adopt from this charity again in the future.

I cannot recommend the Blue Cross highly enough, after taking the tough decission to rehome my horse and looking at some different options the Blue Cross came out on top, i was put in contact with the amazing Amy@Rolleston who took the stress and upset out the whole process from start to finish , going through the Blue Cross to rehome my boy has removed all the if,s , buts, doubts an dreads i may of had selling him to a private buyer ,as the do home checks and guarantee a good home is found. If like me you find yourself looking to rehome your horse id seriously recommend the Blue Cross they dont just take in welfare cases but help private owners out of difficult situations aswell 10 star all round service.

Exceptional from start to finish. The communication was brilliant, the support was fantastic as well as all of the steps in the adoption process being very clear.

Wonderful experience.
We are so thankful for matching us with our gorgeous cat.

Disgusting - these people do not care, more fool you if you trust them.

My poor dad passed away and left behind his beloved and beautiful dog. His right-hand man, there was noone but the two of them.

We took him in and yes it was hard bit slowly earned his trust and he stayed with us for 3 months. Sadly due to us having a very unsociable little doggy, working full time and away a lot, we went down the adoption route with Blue Cross in Exeter. We did everything they asked, expensive vet bills etc to give him the clear bill of health they required.

Marlow, our beautiful Springer, was on their website for less than an hour and had so much interest, he was reserved within minutes. He then spent time with them and they wanted him and we loved them so agreed it was a good match.

The day came, we went to the Blue Cross in Exeter (our whole family), we sobbed in the carpark but knew and ware reassured it was the best thing.l, perfect match etc.

We said such sad goodbyes. I had written the new owners a long letter, they knew the situation and how loyal Marlow was and that it would take time, I also reassured them that if they ever wanted a holiday or needed a break, we'd be over the moon to help and stay in his life, they gave us their number too. It seemed perfect.

My husband had a bit of time this morning, I said, 'why don't you call them, see how he is etc' he did and they informed us that they had returned him to the Blue Cross (within a week).

My husband quickly got off the phone and called the Blue Cross, who initially would not take the call 'everyone is in a meeting'

He then got a call back and the lady said it was returned on bank holiday Monday as he wouldn't settle - a dog lover in these circumstances knowing takes more than a week! It my my dad's dag and it took baby steps for weeks and week before he started to trust - we got there!

Anyway, they returned him last monday and the Blue Cross killed him the same day! He was 12, they knew this, he had a bill of health etc.

They didn't call us, they didn't even take a couple of hours to discuss it and meet to discuss the dogs best needs. They knew the sorry situation and what he meant to us and also that we'd be there

Their 'no contact' policy, they thought was intact and that we'd never find out - they don't know we'd exchanged details.

How disgusting, who the hell works there, not dog lovers, were the beds full? Let's kill this one, noone will ever know!

This is no charity for the good of animals. I feel sick trusting in them and that this poor dog has been utterly let down

Shame on ALL of you