I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
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Lees wat reviewers zeggen
Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September. No confirmation of receipt and no refund. Just called and they confirm receive... Toon meer
Be careful what you order online. They deny the return of Izabel garments at their actual stores ( very tiny print in terms and conditions). Then weeks after sending the parcel with proof of sending,... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
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Don't seem to want to do a refund when…
Bonmarche Don't seem to want to do a refund when items are sent back
So be warned a nightmare getting money back will never buy from them again
Know my details sent loads to customers service email and messager
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lyn,
Thank you for taking the time to share your feedback. We're very sorry to hear that you've been disappointed with your refund experience.
We understand how frustrating this must be, and this is not the level of service we strive to provide. I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your refund and work towards resolving this for you.
We appreciate you bringing this to our attention and hope we'll have the opportunity to put things right.
Kind regards,
The Bonmarché Team
I wanted to order a top
I wanted to order a top - even though continuously advertised - kept saying out of stock. I was notified that it was available so ordered and paid. Then I was refunded and order cancelled.
Top became available again, so I ordered and paid again. I have now been refunded a second time.
Emails go unanswered.
Customer service seems nonexistent.
Don’t think I’ll bother again.
30 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sandie,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been to have your order cancelled and refunded on more than one occasion, especially after receiving notifications that the item was back in stock.
We also apologise that you haven't received a response to your emails. This is not the level of service we aim to provide.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate what happened and discuss this with you further.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Bonmarché.
Kind regards,
The Bonmarché Team
Lost order not replaced
My order never made it to delivery post office so I got in touch by chat and chatted to Sakia who confirmed that the order was being resent. Very polite and professional attitude, a credit to the company.
Update...even after contacting Bonmarche on four occasions I still have no items and now an email to say it has been delivered when it has not. Will definitely not buy again. In spite if the friendliness of the people I contacted absolutely nothing has been done to resend the lost items. People pay good money eith this company to be treated like a idiot.
30 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Parrish,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Sakia was able to resolve the issue with your order and provide you with polite and professional service. It's wonderful to know she made the process as straightforward as possible for you.
We'll be sure to pass your kind words on to Sakia – she'll be thrilled to receive your recognition.
Thank you for choosing Bonmarché, and we hope you enjoy your order!
Kind regards,
The Bonmarché Team
The Staff at Bon Marche are incredible
The Staff at Bon Marche are incredible. As I use a mobility scooter they look around the store to select items for me, without being asked. Sharon from the Southend on Sea branch even picked up an item from another branch for me and delivered to my home with a smile and a bunch of flowers as I had recently lost my husband.
29 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sheila,
Thank you so much for taking the time to leave such a heartfelt review.
We are truly sorry for your loss, and we're touched to hear how Sharon and the team at our Southend-on-Sea store were able to support you during such a difficult time. Going above and beyond for our customers is something we take great pride in, and it's wonderful to know that Sharon's kindness and thoughtfulness made such a positive difference.
We'll be sure to share your lovely comments with Sharon and the rest of the team. We're certain they'll be delighted to know how much their care and compassion meant to you.
Thank you for choosing Bonmarché. We look forward to welcoming you back again soon.
Kind regards,
The Bonmarché Team
Very rude staff
Very rude staff, rude behaviour end up leaving the clothes and left the store never going to visit this shop again absolute shocking behaviour
20 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that you felt the service you received was rude.
This is certainly not the standard of customer service we strive to provide. I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate what happened and discuss your experience further.
We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns.
Kind regards,
The Bonmarché Team
Be prepared for sale items you’ve ordered to be cancelled by the company a few days after the order has gone through
Not for the first time, sale items have been cancelled after the order has been accepted. Full price items don’t get cancelled, but items that you’ve ordered at a good price are suddenly no longer available, even though they were available at the time of ordering.
Update - I refused delivery for the remainder of the cancelled order as I was told to. The courier has brought the parcel back twice more now as they don’t seem to grasp my return to sender instruction. All the while I have to wait for my refund so it will probably take another few weeks for me to receive the refund.
26 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced your sale orders being cancelled on more than one occasion.
We understand how disappointing and frustrating this must be, particularly when your order has already been accepted. Unfortunately, in some instances, stock availability can change very quickly, which may result in items becoming unavailable before they can be processed. However, we appreciate that this doesn't make the experience any less disappointing.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your experience further.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Bonmarché.
Kind regards,
The Bonmarché Team
Long time customer
I’ve been a customer for years and was so pleased when they moved into my hometown of Whitley Bay. I would like to single out Danielle who is the most friendliest and helpful assistant. She makes shopping in store a pleasure and sorted out a problem I had. I ordered a dress online as it wasn’t in store and had it delivered to the store. I tried it on, it didn’t fit so took it to the desk for a return (Danielle wasn’t in this day)to be told I couldn’t return it in store as I’d paid through PayPal. I had bought many things before without issue so didn’t realise that this payment method didn’t allow a free return. I went home and spoke to customer services who was neither friendly or helpful and just said it’s in the terms on the website. I felt I didn’t need to look at the terms seeing as I’d bought many things before ( not via PayPal). It needs to be flagged somewhere more noticeable than in the small print. If I’d noticed this I would not have used PayPal to make the payment. I went back into store when Danielle was in, explained my issue and she said I could do an exchange- no one else had said this. I ended up with 2 items with extra to pay but at least I was a happy customer. The 5 stars are for Danielle not customer service helpline
25 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Alison,
Thank you for taking the time to leave such a detailed review and for being a loyal Bonmarché customer over the years.
We're delighted to hear that Danielle at our Whitley Bay store provided such friendly and helpful service. It's wonderful to know she was able to find a solution for you and turn what had been a frustrating experience into a positive one. We'll be sure to pass on your kind words to Danielle – she'll be thrilled to receive your recognition.
We're sorry to hear that your experience with our Customer Services team did not meet your expectations, and we appreciate your feedback regarding PayPal returns. We understand how this could have been clearer, particularly for a long-standing customer, and we'll ensure your comments are shared with the relevant teams for review.
Thank you once again for your feedback and for your continued support. We hope to welcome you back to Bonmarché again soon.
Kind regards,
The Bonmarché Team
I had an issue with a delivery
I had an issue with a delivery. Chatted to Sakia who was very helpful. Will update to 5 stars once I receive my parcel
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Angela,
Thank you for taking the time to leave a review.
We're pleased to hear that Sakia was able to assist you and that you found her helpful. We'll be sure to pass your kind words on to her.
We're sorry that you experienced an issue with your delivery and hope your parcel reaches you very soon. If you need any further assistance in the meantime, please don't hesitate to get back in touch.
Thank you for choosing Bonmarché.
Kind regards,
The Bonmarché Team
Hi can I just say how disappointed I am…
Hi can I just say how disappointed I am with the bonmarch swim wear bikinis and tankini what is going on with the swim bottoms they just don’t come up anymore I always bought the bikini because of the bottoms such a lovely fit pulled on over your stomach but now you are lucky if they come over your hips and a plus size women needs that coverage so yes very disappointed this year
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with our swimwear this season.
We understand how important it is that our products provide both comfort and the coverage our customers are looking for, so we're sorry to hear that the fit of the bikini and tankini bottoms did not meet your expectations. Feedback like yours is incredibly valuable, and we'll ensure your comments are shared with our Buying and Product teams as they review future ranges.
We appreciate your loyalty to Bonmarché and thank you for bringing this to our attention.
Kind regards,
The Bonmarché Team
Antwoord van Bonmarché
Hi Sarah,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that Sakia was able to help with your query and that you found her assistance so helpful. We'll be sure to pass your kind words on to her – she'll be delighted to receive your recognition.
Thank you for choosing Bonmarché, and we hope to see you again soon.
Kind regards,
The Bonmarché Team
No replies to 2 emails, going back 10 days
Worst customer service experience ever as emailed them several times using their website contact form, weeks later - still no response. If they do not reply to emails why have they provided a useless contact form on their website! I have a return issue which is time limited so need a response sooner rather than later. Also inadequate returns info provided. Gone off doing any shopping with them in the future.
11 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lynda,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the lack of communication you've received.
We understand how frustrating it must have been to wait for a response, particularly when your query relates to a time-sensitive return. This is not the level of service we aim to provide.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your return query and assist you as quickly as possible.
We also appreciate your comments regarding our returns information and will ensure this feedback is shared with the relevant teams.
Kind regards,
The Bonmarché Team
Antwoord van Bonmarché
Hi Stephanie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found it easy to place your order, that your delivery arrived quickly, and that you're pleased with the quality of your purchase.
Thank you for choosing Bonmarché. We hope to welcome you back again soon!
Kind regards,
The Bonmarché Team
I have been shopping with BM for years
I have been shopping with BM for years, but all their dresses and skirts have been getting longer and longer. They have forgotten who their customer base is, sadly if they continue chasing the youth they will fail bigtime. I for one will be going across to Williams and Freemans
22 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to share your feedback and for your loyalty to Bonmarché over the years.
We're sorry to hear that our recent dress and skirt lengths haven't met your expectations. We understand that our customers have different style and fit preferences, and we appreciate how disappointing it is when you can't find the styles that suit you.
Your comments are important to us, and we'll ensure your feedback is shared with our Buying and Product teams as they review future collections. We value hearing from our long-standing customers, as it helps us continue to improve our ranges.
Thank you again for taking the time to share your thoughts.
Kind regards,
The Bonmarché Team
I had a problem with an order I placed…
I had a problem with an order I placed in store only to find my email hadn’t been taken.
I called customer service and Tyson sorted the problem for me. He sent me the order confirmation and the tracking information. Thank you
22 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Tyson was able to resolve the issue with your order and provide you with your order confirmation and tracking information. It's great to know he was able to get everything sorted for you.
We'll be sure to pass your kind words on to Tyson – we're certain he'll be delighted to receive your recognition.
Thank you for choosing Bonmarché, and we hope to see you again soon!
Kind regards,
The Bonmarché Team
Misleading.
Good afternoon I emailed today regarding a shell print ruffled neck ruffled maxi dress which wasn't showing a reduction when you advertise that everything is reduced for a limited time which was confusing. Saskia was very nice and helpful and got back with the answer very quickly. She was very professional.
She did deserve the high rating but you as a company would get only *** stars as it is most deceiving and disappointing.
19 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Julie,
Thank you for taking the time to leave your feedback.
We're pleased to hear that Saskia was able to assist you promptly and professionally, and we'll be sure to pass your kind words on to her. She'll be delighted to know her service made a positive impression.
We're sorry to hear, however, that you found our promotion confusing and appreciate you bringing this to our attention. Your feedback regarding how our offers are communicated is valuable, and we'll ensure your comments are shared with the relevant teams for review.
Thank you again for your honest feedback and for choosing Bonmarché.
Kind regards,
The Bonmarché Team
Incorrect email
I spoke to Saskia as I had misspelt a word on my email address .
So, had received no email about my order.
She was very helpful confirmed my order and details about delivery .
Very helpful and polite , confirming how I can changed my email . Thank you
18 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Elaine,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Saskia was able to help resolve the issue with your email address and provide you with your order and delivery information. It's great to know she was helpful, polite, and explained how to update your email details.
We'll be sure to pass your kind words on to Saskia – we're certain she'll be delighted to receive your recognition.
Thank you for choosing Bonmarché, and we hope to see you again soon!
Kind regards,
The Bonmarché Team
Fashionable clothes and good quality at a great price!
I buy a lot of clothes from BonMarche and found them to be fashionable and just what I want. I had a query today about an order and Sakia was most helpful and solved my problem in no time at all. If only all people were like her, life would be so much better.
18 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Jackie,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you enjoy shopping with Bonmarché and that you love the quality, style, and value of our clothing.
It's also fantastic to know that Sakia was able to resolve your query quickly and provide such helpful service. We'll be sure to pass your lovely comments on to her – we're certain she'll be delighted to hear how much you appreciated her support.
Thank you for your continued loyalty, and we look forward to welcoming you back again soon!
Kind regards,
The Bonmarché Team
Very disappointing experience.
Unfortunately had to leave one star as you can’t leave none but that’s what they should have.
Bought some clothes on 30/5 to be sent to the local store so I could collect them, notified by email that they’d been shipped then nothing else. Checked tracking but no updates at all ( not even the shipping so clearly hadn’t been) contacted customer service after a couple of weeks- no response, thankfully I’d paid by PayPal so I opened a case with them and they refunded me almost immediately. Very disappointing experience.
30 mei 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maureen,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been not to receive your order or the communication you expected.
We also apologise that you did not receive a response when you contacted our Customer Services team. This is not the standard of service we strive to provide.
Although we understand that PayPal has now resolved the matter for you, I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can investigate what happened and review your experience.
Thank you for bringing this to our attention. Your feedback is important to us and will help us improve our service.
Kind regards,
The Bonmarché Team
Nice clothes lovely Staff in the…
Nice clothes lovely Staff in the Bridlington store!
My only dissopoint is you don't cater for Tall people?? Why always Reg or Petite. 😢😢
6 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maureen,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that you like our clothing and that you received great service from the team at our Bridlington store. We'll be sure to pass your kind words on to them.
We're sorry to hear that you feel our range doesn't cater for taller customers. We appreciate this feedback and understand how important it is to offer styles that suit different heights. We'll ensure your comments are shared with our Buying and Product teams as they review future collections.
Thank you for your feedback and for choosing Bonmarché.
Kind regards,
The Bonmarché Team
I have several pairs of the Sara…
I have several pairs of the Sara straight leg jeans in a size 18 and they are fine and comfortable. However, this week I purchased another pair of white. I had the same size but they were too small. I measured them against my other white pair and they were at least 2 inches smaller. Had to go back. Very disappointed.
12 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Janice,
Thank you for taking the time to share your feedback. We're sorry to hear that your latest pair of Sara Straight Leg Jeans didn't fit as expected.
We understand how disappointing it must have been, particularly when you've previously purchased the same style and size without any issues. We appreciate you bringing this to our attention, as consistency in sizing is very important to us.
We'll ensure your comments are shared with our Buying and Product teams so they can review the feedback. Thank you again for letting us know about your experience, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
The Bonmarché Team
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