I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
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Lees wat reviewers zeggen
Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September. No confirmation of receipt and no refund. Just called and they confirm receive... Toon meer
Be careful what you order online. They deny the return of Izabel garments at their actual stores ( very tiny print in terms and conditions). Then weeks after sending the parcel with proof of sending,... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
2,9
Gemiddeld
8K reviews
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Don't shop here selling cheap fault…
Don't shop here selling cheap fault products Trousers going to rip down the middle only worn once They want do anything because I payed cash and didn't keep my receipt
14 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave your review. We're very sorry to hear that the trousers developed a fault after being worn only once. We appreciate how disappointing this must have been.
We'd like the opportunity to investigate this further with you. We have sent you a direct information request via Trustpilot so that we can gather some additional details and have our senior team review your experience.
Once we receive your response, we'll look into this as quickly as possible and work with you towards a resolution.
The Bonmarché Team
Ordered 1 pair of shorts on 4 July to…
Ordered 1 pair of shorts on 4 July to be collected from store. On 8 July I get an email to say they'd been dispatched so 4 days between ordering and dispatch. Now 13 July and still no email or phone call to say they'd arrived in store so I thought i'd just pop in. Assistant didn't even bother to look, just asked me what date I ordered them and told me it can take 14 days but they'll give me a call once received. Never ever have I had to wait for an item this long. Ordered my husband a top which came from Milan and from ordering to delivery it only took 5 days. Is it coming from the moon i Wonder ? I'll never order from Bon Marche again.
13 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Kay,
We’re very sorry for the delay with your Click and Collect order and understand how frustrating it must have been to wait without receiving a clear update.
We’re also disappointed to hear that our store colleague did not check whether your parcel had arrived when you visited. You should have received more helpful and attentive service.
Please contact our Customer Services team with your order details, quoting this review, so we can investigate the whereabouts of your order and provide an update. We sincerely apologise that this experience has left you feeling unable to shop with us again.
The Bonmarché Team
Refund delays
This is the second time i have had refund delays from this company. My parcel was collected on the 27th of June by Evri. Today i contacted Bon Marche, and was told they had my parcel but it hadn't been scanned yet. I was also told that once this was done it would be another 7 to 14 days before my refund was issued.
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Pamela Hall,
Thank you for taking the time to share your feedback. We're very sorry to hear about the delays you've experienced with your refund, especially as this is the second time you've encountered this issue. We completely understand how frustrating this must be.
This is not the level of service we aim to provide. We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate your case thoroughly.
Once we receive your response, we'll review the progress of your return and refund and work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to put things right.
The Bonmarché Team
shocking and rude customer service
went in to a local shop which is joint with Peacocks. To be fair the Bon Marche clothing wasn't bad and would have bought some but the staff were so rude, disrespectful and vile. The two staff members were from peacocks but I will never step a foot into the shop again or purchase from them. Sent an email the following day to customer service asking for regional manager to call but alas they didn't bother.
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Deborah,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that the service you received did not meet your expectations.
We take comments like yours seriously and would like the opportunity to investigate this further. We have contacted you via Trustpilot requesting some additional information so we can identify the store and review your concerns with the appropriate management team.
We appreciate you bringing this to our attention and hope to hear from you soon.
The Bonmarche Team
Bonmarche store in Northgate street…
Bonmarche store in Northgate street Gloucester. Lovely bright and well laid out store, staff here are lovely and very helpful and gave me ideas last time on an outfit that would go together well.
Clothes are lovely too and very stylish and good quality.
It’s the staff in this store that’s really made me think of using this store a lot more. Thank You
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anna,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that you had such a positive experience at our Gloucester Northgate Street store. It's wonderful to know that our team made you feel welcome and were able to help you put together an outfit. Providing friendly, helpful service is something we pride ourselves on, so your kind comments will mean a great deal to the store team.
We're also pleased to hear you're enjoying the quality and style of our clothing. We look forward to welcoming you back to the store again soon.
The Bonmarché Team
Showing respect to Bonmarche
I just want to say Bonmarche in Kirkby town centre is a shop I visit almost every week as I love seeing what's new and of course what offers they have I have never questioned the quality of their clothing as it's always good plus the choice of leg sizes are brilliant as I'm only small so a 25leg really helps as it saves on the cost of getting things taken up, also the staff are so helpful friendly and helpful plus now the fashion has very much improved which I appreciate so yes I would recommend them 100% so a big thank you for helping the older generations feel more in fashion and thank you for your wonderful staff.
7 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi, Trisha,
Thank you so much for your wonderful review and for your continued support of Bonmarché.
We're delighted to hear that you enjoy visiting our Kirkby Town Centre store and that you've been pleased with the quality of our clothing, the range of leg lengths available, and our latest collections. It's especially rewarding to know that our clothing helps you find the perfect fit without the need for alterations.
Your kind words about our store team mean a great deal, and we'll be sure to share your feedback with them. They work hard to provide friendly, helpful service, and we're sure they'll be delighted to hear they've made such a positive impression.
Thank you for recommending us and for choosing Bonmarché. We look forward to welcoming you back to the Kirkby store again very soon.
The Bonmarché Team
Express delivery rip off
I spent well over the threshold for free delivery but decided to pay for express delivery because the disabled lady for whom I was buying does not have many suitable clothes for this week’s heat wave. The website states this takes 1-2 working days. They’ve taken more than 48 hours to even dispatch my order so I’ve asked for the delivery charge to be refunded - and they’ve told me they will only refund it if the delivery itself takes more than 1-2 days!! This is outrageous. Anybody would understand that if you are required to place the order by a given time, then the delivery clock starts counting from the time the order is placed.
Update - after I requested details of how to make a formal complaint my delivery charge was refunded, but I shouldn’t have been refused in the first place. The experience hasn’t left me with warm fuzzy feelings about the company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sarah,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this must have been, particularly as you paid for Express Delivery to ensure the clothing arrived quickly for someone who needed it during the recent hot weather.
We appreciate your concerns regarding the dispatch and delivery times, and we're sorry that the service did not meet your expectations. We would like the opportunity to review your order and the advice you were given regarding the delivery charge.
We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate your case thoroughly. Once we receive your response, we'll look into this directly and be in touch with the outcome.
Thank you for bringing this to our attention.
The Bonmarché Team
The battle for a refund
Have battled to get a refund for 7 weeks after royal mail couldn’t deliver my returns to the company and sent them elsewhere. Live chat hasn’t been easy and was disconnected last time I tried to get a resolution, while I was still talking to them which I thought was rude. I spoke to Sakia again today and she has just processed a refund today so thankfully this is hopefully to be resolved this week.
The actual product I kept, a lovely chevron stripe dress is very good quality and received compliments.
8 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Marika,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced while trying to resolve your return and refund. We understand how frustrating it must have been to wait several weeks for this to be completed, particularly when there were issues with the return delivery.
We're pleased to hear that Sakia was able to assist you and process your refund, and we hope this is now resolved for you shortly. We'll also share your feedback regarding your experience with our customer service channels, as we are always looking for ways to improve the support we provide.
It's wonderful to hear that you love your chevron stripe dress and that you've received compliments on it. Thank you for your kind comments regarding the quality of the product.
We appreciate your patience and continued support.
The Bonmarché Team
Online shopping as a treat
As a distraction from a recent cancer diagnosis treated myself to a beautiful swing dress on line and a wee sparkly neckless I used click and collect in Clydebank store Glasgow my gosh did that purchase make me feel good what a flattering well made great value dress for the first time in weeks I felt like me again so thankyou .
.I have always found that bonmarche purchases I have made have been well made and well priced . MORE swing dresses bonmarche please
5 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Robina,
Thank you so much for taking the time to share your lovely feedback with us.
We're truly delighted to hear that your new swing dress and necklace brought you such a positive moment and helped you feel like yourself again. It means a great deal to know that our clothing can play a small part in making someone feel confident and special.
We're pleased to hear that you've always found our products to be well made and great value for money. Your feedback about our swing dresses has been shared with our wider team, as we always appreciate hearing what our customers love and would like to see more of.
Thank you for choosing Bonmarché and for sharing such a heartfelt review. We hope your new dress continues to bring you lots of confidence and joy, and we look forward to welcoming you back again soon.
The Bonmarché Team
Tried to set account up worse app I…
Tried to set account up worse app I have ever been on would not let me go any further after taking my details and payment details couldn't go any further to put code in shame as you have lost a sale back to roman originals then
6 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lesley,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced while trying to set up your account and complete your purchase.
We understand how frustrating it is when a technical issue prevents you from placing an order, especially when you were ready to make a purchase. This is not the experience we want for our customers, and we would appreciate the opportunity to look into what happened.
We have sent you a direct information request via Trustpilot so that we can gather some further details and have our senior team investigate this issue directly.
Once we receive your response, we’ll review this with the relevant team and work to understand what went wrong.
Thank you for bringing this to our attention.
The Bonmarché Team
Excellent Customer Service
Even though I had to return an item of summer clothing - the Gosport Store Manager and Staff were very helpful. Excellent Customer Service. Thank you very much.
6 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi PJ,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you received excellent customer service from the Gosport store team. Although you needed to return an item, it's great to know that our Store Manager and colleagues were able to make the process as helpful and straightforward as possible.
We’ll be sure to share your kind comments with the team, as they’ll really appreciate your recognition.
Thank you for choosing Bonmarché, and we look forward to welcoming you back to the Gosport store again soon.
The Bonmarché Team
Order 2 items of clothing on the 8th…
Order 2 items of clothing on the 8th May 2026 never received due to computer error . Have made numerous calls . Constantly told the accounts department is looking into this . They give you the email addresses which are not looked at and the contact form no one replies too !! I am going to the consumers advice dept and contracting a consumers programme regarding Bon Marche conduct . O/ N 509209890.
8 mei 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Julia,
Thank you for taking the time to share your feedback. We're sorry to hear about the concerns you have raised regarding your order.
We have reviewed the details available and can confirm that order 509209890 shows as successfully delivered to the address provided on the order on 6th March 2026. We appreciate that this may not align with the experience you have described, and we would like the opportunity to investigate this further with you.
We have sent you a direct information request via Trustpilot so that we can gather some additional details and have our senior team review this matter directly.
Once we receive your response, we will look into this further and work towards providing clarity on the situation.
The Bonmarché Team
In store click and collect beware!!
This is the longest I have waited for an online order to arrive. Click and collect in store delivery was chosen by me thinking that it couldn’t take too long to get their own items to one of their own shops. BIG MISTAKE!! Eleven days since my online order was accepted and my money taken but still no sign or communication as to where my items are in the process. I emailed their CS dept 9 days after ordering and got a short answer saying “item shipped” What does that mean exactly??I think Bonmarché is attempting to force customers into paying for postage rather than chosing free delivery to a Bonmarche store. This is so frustrating. I will never order from them again on this basis
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Janis,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with your Click & Collect order and understand how frustrating it must have been to be waiting for an update after placing your order.
We appreciate your disappointment, particularly as you selected Click & Collect expecting your items to be delivered to one of our stores within a reasonable timeframe. We can assure you that we do not aim to delay Click & Collect orders or encourage customers to choose paid delivery options. We want all customers to have a smooth and convenient shopping experience, regardless of the delivery method selected.
We would like the opportunity to look into what happened with your order and review the communication you received. We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate this further.
Once we receive your response, we will review this with the relevant teams and work towards resolving your concerns.
Thank you for bringing this to our attention.
The Bonmarché Team (Senior)
Great clothes and Great stagg
The staff in the Uxbridge store make this a store you want to shop in. They are friendly, helpful and professional.
I collected a parcel ordered online. Was welcome to try them on in store and it was so easy to return one of the items and eDafe to feel valued while doing so.
3 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anne,
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear about your positive experience at our Uxbridge store. It's fantastic to know that the team made you feel welcome, valued, and supported when collecting your online order, trying your items on, and processing your return.
Providing friendly and helpful service is something we pride ourselves on, so your kind comments will mean a great deal to the store team. We'll be sure to share your feedback with them.
Thank you for choosing Bonmarché, and we look forward to welcoming you back to the Uxbridge store again soon.
The Bonmarché Team
Fast Resolution & Great Service
Contacted BonMarche via the live webchat; aside form waiting about 5min for someone to respond, they have been very helpful in resolving a refund for me (it turns out that Evri has lost the parcel in transit to BonMarche, which is unfortunate, however - they still honoured my return and processed the refund. Great service and great clothing - thanks once again!
3 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Liz,
Thank you so much for taking the time to share your positive feedback.
We're pleased to hear that our Customer Care team was able to assist you and resolve your refund query. While we're sorry to hear that your return was unfortunately lost in transit with Evri, we're glad we could help ensure this was resolved for you.
It's wonderful to hear that you found our team helpful and that you're pleased with our clothing. We’ll be sure to share your kind comments with the team, as recognition like this means a great deal.
Thank you for choosing Bonmarché, and we look forward to welcoming you back again soon.
The Bonmarché Team
GRRR!
Easy to find product online, and set up discount as a starter. Downhill after that. Entered as a guest. Asked to set up account but couldn't get it accepted online(Just nowhere to enter it). Discount code arrived via text. No where to apply discount during checkout. Online ordering needs considerable improvement. It isvery difficult to include the discount so only option was to order a d forget the 10pc expected. Good luck with that. Suggest you have some random staff try to order online to spot the issues.
2 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi M Pringle,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced while trying to complete your online order and apply your discount code.
We understand how frustrating it must have been to go through the ordering process and then be unable to apply the offer you were expecting. This is not the experience we want our customers to have, and we appreciate you highlighting the challenges you encountered.
Your feedback regarding the website journey, account setup, and discount code process has been shared with our relevant teams so they can review this further and look at opportunities to improve the customer experience.
We would also like the opportunity to investigate the issue you experienced with your specific order. We have sent you a direct information request via Trustpilot so that we can gather some further details and have our senior team look into this directly.
Thank you again for bringing this to our attention.
The Bonmarché Team
Above and beyond
April from Washington branch phone every branch to get me the size I needed!!! Got back in touch also thanks you star😁
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Jayne,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that April at our Washington store went above and beyond to help you find the size you needed. It's fantastic to know she contacted other branches and kept you updated throughout the process. We'll be sure to pass on your kind words to April – she'll be thrilled to receive your recognition.
Thank you for choosing Bonmarché. We look forward to welcoming you back again soon!
Kind regards,
The Bonmarché Team
Got there in the end!
I had to consult Chat as, for some reason, I could not proceed further than "Choose delivery method on m Account. SAKIA was very very helpful and explained matters clearly. Without help I would have been baffled and frustrated. Thank you Sakia.
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mary,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that Sakia was able to assist you when you encountered difficulties with your account. It's great to know she explained everything clearly and helped make the process much easier for you.
We'll be sure to pass your kind words on to Sakia – she'll be delighted to know her support made such a positive difference.
Thank you for choosing Bonmarché, and we hope to see you again soon.
Kind regards,
The Bonmarché Team
Don’t bother using this company
Don’t bother using this company, take your money never send the clothes then makes you wait weeks for refund
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Abi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the frustration this has caused.
We can see from the correspondence that there was an issue with incomplete address details on the original order, which unfortunately delayed the dispatch of your replacement. While our team did update the address and we can confirm a refund has been processed as per your request, we fully understand that the overall experience fell short of expectations, particularly in relation to speed of communication and resolution.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We appreciate how frustrating it is when an order does not progress as expected, especially when you have already been waiting for a resolution.
Thank you again for bringing this to our attention.
Kind regards,
The Bonmarché Team
Don't seem to want to do a refund when…
Bonmarche Don't seem to want to do a refund when items are sent back
So be warned a nightmare getting money back will never buy from them again
Know my details sent loads to customers service email and messager
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lyn,
Thank you for taking the time to share your feedback. We're very sorry to hear that you've been disappointed with your refund experience.
We understand how frustrating this must be, and this is not the level of service we strive to provide. I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your refund and work towards resolving this for you.
We appreciate you bringing this to our attention and hope we'll have the opportunity to put things right.
Kind regards,
The Bonmarché Team
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