Bonmarché Reviews 

The chat team provided excellent help with my query. Sakia was amazing very quick at answering my query.
I did not receive an item, she investigated and let me know that it was no longer in stock and explained I would receive and refund. Thank you Sakia!

Ordered a pair of trousers but had to return because our local store closed after the delivery charges and the return charges came to nearly the same as the item trouble is the refund has still not been returned to me after 28days very poor service and will not buy from bonmarche again it's a pity because I used it regularly

I bought two dresses and returned them both. I had to pay the return postage because i paid for them using PayPal. When I finally received my refund the original postage of £3.50 was not refunded therefore I am £7.50 out of pocket. I will never shop with this company again

Have visited the Aberdeen store several times to look for items for my Mum. There is always a lack of size choices so end up ordering online. On each visit I witness one member of staff who seems to go out of her way not to help, she is abrupt, bordering on rude in tone, and clearly does not enjoy engaging with or helping customers. Today, in a very quiet store, she couldn't even help a lady find an item in another size. Not sure what the hire process is like, the experience or training but maybe others, like me, will just go online to avoid the in-store indifference!

Had to return a couple of items via post. Spoke to Zahra on the live chat who completely sorted my query in minutes. Would highly recommend Bon Marche for customer service, products and selection. Their clothes are fab!!

Very helpful team specially Sakia , my problem got resolved and I’m very Happy with the outcome.

Bon Marche use Evri for their delivery, and Evri lost my parcel. Bon Marche cannot replace the items, I have to reorder. I had a 25% off voucher when I originally ordered and now there's nothing. I asked their customer services if they would provide me with a new code and they said no! So what was a £40 order last week is £50 this week through absolutely no fault of my own. Terrible customer service.

I ordered an e voucher on 2/9/26 paid for it straight away and am still waiting for it it’s now 19/9/26 and can get no response from bon marche I’ve rang and waited 40 plus minutes to then explain my situation only to be cut off no reply to Facebook msgs no reply to emails terrible customer service

I returned items as instructed in August and had no refund. Used the chatbot this morning and Zahra was super helpful and efficient - 5 stars for Zahra. 3 stars for the shoddy processes that force you to follow up.

I ordered and pays for a swimming costume for store pick up. Three weeks later despite phone calls I kept getting fobbed off. Now I’m told item isn’t available even though it’s still available on their website. Useless!

Think carefully before placing an online order with this company .. Firstly it takes well over fourteen days to be delivered to one of their stores .. Secondly do not pay with pay pal !
You will not be able to refund the item in store.
You are also charged for returning the item .. Again a long wait for the refund. Tried several times contact customer service on the phone without success . From placing the order on the 24th August it’s been nothing but stressful .. Only today 18th September my luck changed after waiting on the phone, staff member called Elias answered and actioned my refund !!

Thank you Elias for your help today !

Won’t be ordering again !

I received a gift card from my daughter but unfortunately the digit number is unreadable I have changed customer service via live chat but have been advised they are unable to provide a replacement,as this is for £25 I am disgusted with this I will be pursuing this further as I can only say this is stealing from customers

Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items.
Pros: Good quality for price point. The star of the show was the packaging- beautifully folded in individual bags with card, tissue paper and separate hanger. This puts other online retailers to shame. 5*

Cons: unfortunately the company is let down by postage costs and return costs. This will definitely make me think twice before ordering with them again.

I've been waiting for a refund so did an online chat.
Brandon was extremely helpful and explained there has been some delays with refunds.
He kindly sorted the problem in no time.
Excellent customer service😀

Had a very positive experience with Bonmarche today after waiting several weeks for my refund Brendan identified the problem and my refund was immediately back in my account

Needed to contact them as I hadn’t received a refund I was due. So this review win relation to my webchat with Brandon. He fixed the issue, explained what had happened and manually made the refund whilst I waited online. Efficient and friendly.

Yesterday I spoke with a customer service agent called Brandon. This young man listened as I complained about a missing parcel. He was calm and meticulous. He explored differing possibilities until found. He never once rushed me, I had given the delivery company a one star. Upon finding it was my mistake Brandon gave them a five star to help amend matters. Definitely thoughtful and helpful, thank you.

Visited Kendal branch twice recently

First visit - A big thank you to Connor as he helped with trousers lengths for a relative - checking for stock.
Second visit served by Connor friendly and very helpful - demonstrated a good knowledge of products and was able to answer my queries.

I have just dealt with Brandon in customer service regarding a refund I had waited some time for. Brandon sorted the issue in minutes and I was refunded before our chat was complete. Fabulous service.

Sent one costume back as couldnt afford both, had to pay £4.50 return postage as I ordered via klarna, still no refund after a month and emails ignored !