Bonmarché Reviews 

I have just dealt with Brandon in customer service regarding a refund I had waited some time for. Brandon sorted the issue in minutes and I was refunded before our chat was complete. Fabulous service.

Sent one costume back as couldnt afford both, had to pay £4.50 return postage as I ordered via klarna, still no refund after a month and emails ignored !

Bon Marche asked me to contact customer services. I have by email over 40 times and they haven't replied. I phoned and no reply after waiting 30 minutes. I did 2 online chats and the last one I was told I would get my refund last Friday. I haven't. I have emailed BM CEO several times. No reply. My last review was answered by BM asking me to private message them via trustpilot. I have no idea how to do that. PLEASE BON MARCHE PAY ME THE DEBT YOU OWE FOR P&P THAT I PAID EXPRESS DELIVERY FOR AND YOU DIDN'T SEND MY ITEM EXPRESS DELIVERY. YOU ARE TAKING MONEY UNDER FALSE PRETENCES.

Brandon a customer service advisor on web chat understood the issue I had and dealt with it very efficiently. My return items (tracked)were stuck in Royal Mail’s Leeds sorting office for 10 days. Brandon put my mind at rest and issued a refund. Confirmation email received almost immediately.

Had a small problem about a refund I was due, went onto their web chat with Brandon. Was all sorted quite quickly, happy customer

I have just finished having a web chat with Nari..I had an issue and he/she was so helpful and has resolved my issue.

Went into Barnstaple North Devon store to return item that my mum brought on their internet site , the returns stated you can return to store instead of sending by post , i packaged the item up. Went into store and meet the most rudist staff i have came accoss. She stated its not post office ect , complained to.customer service and its been two months and no responce , rubbish customer care service

The worst company I have ever had the misfortune to deal with. Ordered 3 clothing items online, which were in stock at the warehouse; only 2 items arrived. No explanation either by email or on the accompanying order. Trying to contact them is a complete joke. No reply to email and on hold for 10 minutes. On the third time of ringing, I eventually got through, no apology, and was told that I should have been informed that the item was out of stock, so why was the order and payment taken? Eventually refunded. No more Bon Marche for me.

Three weeks and still no order. That might have been acceptable in the 1980s; it isn't now. M&S and Next can do next day delivery. Most other online retailers can do around three days. Does Bon Marche think that just because its customers are older, they are happy to put up with bad service and delivery delays?
Customer services assured me my product would arrive this week. Sure enough, it didn't. I rang today and said I wanted a refund as my patience has run out. They actually refused, claiming the parcel is somewhere in the delivery process! No indication as to when I can expect to get it. No apology. No more orders from me.

I’d give a 0 if I could. I placed order on 24th August and still have not received order no. #509712723 - I have contacted Evri several times and they keep telling me it has missed the connection and last updated their tracking on 3rd September. I phoned Bonmarche on 3rd September and they were not interested at all that I hadn’t received my parcel. Have been trying to contact via web chat for 2 days without success. I no longer require my order and want a refund but Bonmarche seem impossible to contact.

Just received my order for ladies knickers - I have been wearing bonmarche knickers for years and always loved them but these although seemed the same on the web page are made from thinner material and thinner top they don't even fit as well. Buyer beware if you have had bonmarche knickers in the past the new ones are NOT the same quality. Very dissappointed.

Refunds take an extraordinarily long time when buying online. I'll let my feet leave the best review and buy clothes from another retailer in future.

The item I ordered was completely the wrong size despite it being the correct size label. It was returned at my own cost. Two weeks after the return I have not received a refund or any notification of it. I tried to call and waited on the phone for 30 minutes - no answer, I tried to email and was told that the email address was no reply (even though the order confirmation said to use that address). I tried the web chat but no one responded. Absolutely shocking customer services. Will never use again.

I had to contact customer service as I had not received a refund for items that had been returned from almost 2 weeks ago. I spoke with Brandon who was very helpful. He explained that they had experienced some tech issues and agreed to manually process my refund for me. I was really pleased with his service

Very fast resolution by Brandon via the chat to locate a unrefunded return. Actioned within a couple of minutes very efficiently.

Had a web chat a couple of times with a gentleman called Brandon. I had occasion to return goods and was waiting on a refund, First time I contacted I didn’t have my post office receipt as I was at work so advised I would send a copy when I got home. Was lucky to get Brandon again, attached my receipt, he quickly confirmed the goods I had returned and apologised and confirmed I would receive my refund within a few business days. He was lovely and personable and left me feeling valued so thank you Brandon

I contacted Bon Marche via Live Chat to find out why I hadn't received offers/discounts etc by post for several years. I connected with Brandon who kindly checked and informed me that I had been taken off marketing preferences, for some reason. He immediately put me back on the list and apologised for what had happened. Very pleased.

Ordered clothing on line (Sept 26).
Bonus Club discount was not applied,.
Phoned Customer Service: left hanging in the line for 30 minutes.
Tried Customer Chat (robot) : told I would be connected to team. 20+mins later, still waiting.
Tried Helpline Number on back of Bonus Card and got “ this number is no longer recognised”
GREAT SERVICE - N O T! ABSOLUTELY UNACCEPTABLE AND DISGRACEFUL
Anyway, after a very long time a lovely Customer Service lady answered, and spent a very long time sorting out, and re-ordering, my items. She was extremely helpful, very patient and had a lovely , cheerful manner,m despite me making mistakes.
I am so very grateful to you, Tando. You deserves a pay rise. Thank you

I orded some jumpers yesterday and it said 3 to 5 days and there was delived today that's 1 day just can't belive it well done bon marche

I had made a return via Evri but had not been registered with Klarna. Customer services via webchat processed refund quickly with no issues at all.