Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Website was easy to use with a stunning range of Bonsai and accessories to choose from. Next day delivery was great and everything packed so well. My Bonsai arrived in great condition exactly as I cho... Toon meer
Bedrijf heeft geantwoord
Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Toon meer
Bedrijf heeft geantwoord
I got what I ordered very fast delivery was excellent very well packaged this is my third bonsai I have had a I really can't recommend bonsai direct enough there trees are the best I have seen compar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Contactgegevens
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Verenigd Koninkrijk
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Uitstekend
288 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Have bought several bonsai from this…
Have bought several bonsai from this company and all have been excellent quality packed with great care and quick delivery also very reasonably priced highly recommended and will definitely use again.
4 maart 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear David,
Thank you so much for your wonderful 5-star review. We really appreciate you taking the time to share your experience with us.
Your feedback means a great deal to our team, and we're delighted to hear that you were happy with your bonsai. Knowing that our trees and service have made a positive impression truly makes our day.
Thank you again for your support — it means a lot to a small team like ours.
Warm regards,
Sarah and the Bonsai Direct Team
Great company to deal with I have…
Great company to deal with I have purchased bonsai trees from them three in total arrived next day well packed and in great condition great customer service I will purchase more from them I would highly recommend them
20 februari 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi John,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that all three of your bonsai trees arrived quickly, safely, and in great condition.
It’s especially rewarding to know you were pleased with both the packaging and our customer service — we put a lot of care into making sure every tree reaches its new home ready to thrive.
We truly appreciate your recommendation and your continued support. We look forward to helping you choose your next bonsai soon! 🌿
Thanks again The Bonsai Direct team
ANOTHER fantastic tree!
Received my second Bonsai from Bonsai Direct, a beautiful Chinese Blush. As with my previous one, the tree was extremely well packed and absolutely beautiful. Recommend their trees 110%
3 februari 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Samantha,
Thank you so much for your lovely review and for coming back to us for a second bonsai. We’re delighted to hear how much you’re enjoying your Chinese Blush and that it arrived safely and beautifully, just as it should. Your kind words about our trees and packaging really mean a lot to the whole team. Thank you again for the recommendation and for your continued support — it’s truly appreciated. You have made us smile - so than you. The Bonsai Direct Team
Highly recommend
I have purchased plants, food, pots and accessories from Bonsai Direct and have always found them to be really good. Quick postage, good packaging and plenty of email updates on the orders.
3 januari 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for the 5-star review, Ryan 🌿
We really appreciate you taking the time to share your experience. It’s great to hear that you’ve been happy with the plants, food, pots, and accessories, as well as the quick delivery and careful packaging. We’re also glad the order updates have been helpful.
Thanks again for your continued support of Bonsai Direct — it genuinely means a lot to our team.
Excellent service very quick delivery…
Excellent service very quick delivery and very well packaged would highly recommend and look forward to ordering again soon
7 januari 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your kind review, Bobby. We’re delighted to hear that you were pleased with the quick delivery and careful packaging.
Your recommendation is greatly appreciated, and we look forward to seeing what you choose next.
Best wishes,
Bonsai Direct.
Excellent
Product delivered 24hrs after ordering, in very robust packaging. Very happy with the trees I ordered, and was kept up to date with delivery.
31 december 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your review, Marty. We’re very pleased to hear that your order arrived so quickly and that the packaging and delivery updates met your expectations.
It’s great to know you’re happy with the trees, and we really appreciate you taking the time to share your experience.
Best wishes,
Bonsai Direct.
So Happy
I have just received my Bonsai order from Bonsai Direct and I couldn’t be more pleased. I ordered what they call their perfectly imperfect Bonsai’s (their equivalent to Wonky Veg), these two trees are 8yrs old and have been well cared for, they’re a beautiful shape and have exceeded all my expectations. The pack contained a lovely Chinese Elm with a knotty bent trunk and loaded with lovely green leaves and a cute little Fukien Tea Tree with a twisted S shaped trunk and tiny little flower buds waiting to pop open on top of strong lush leaves. They arrived by next day delivery at no extra cost and they were so well packed they would never have come to any harm. I will have no hesitation in ordering from this company again and will happily recommend to friends and family or anyone that is interested in ordering a tree as a beginner or professional, in my opinion Bonsai Direct deserve 5*
11 december 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Dee,
Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review. We are genuinely delighted to hear how pleased you are with your Perfectly Imperfect bonsai.
It is wonderful to know that both the Chinese Elm and the Fukien Tea exceeded your expectations, and that you appreciated their character, age, and individual shapes. Those knotty trunks, gentle twists, and emerging flower buds are exactly what make each tree unique, and we are glad they have found a home where they are truly valued.
We are also pleased that the free next-day delivery and careful packaging gave you complete confidence that your trees would arrive safely. Providing healthy, well-cared-for bonsai and a smooth, reliable delivery experience is something we take great pride in.
Thank you again for your recommendation and kind words. Your support means a great deal to our family-run nursery, and we very much look forward to welcoming you back in the future.
Warm regards and Merry Christmas ,
The Bonsai Direct Team
Beautiful bonsai's and excellent customer service
I have bought several bonsai's from Bonsai Direct, a Twisty Chinese Elm beginner starter pack and a Twisty Oriental Myrtle with drip tray for my husband's recent birthday. Firstly they were both beautiful, extremely well packaged and delivered on my preferred date.
I will definitely recommend BD to everyone who is thinking of getting a bonsai and everyone who are bonsai experts. I highly recommended BD to everyone.
11 november 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much, Victoria – this has absolutely made our day 🌿
We’re delighted to hear that both the Twisty Chinese Elm starter pack and the Twisty Oriental Myrtle for your husband’s birthday arrived safely, on the right day, and were just what you hoped for. We put a lot of care into our packaging and scheduling, so it’s lovely to know that shows.
It means a huge amount that you’ve come back to us several times and would recommend Bonsai Direct to both beginners and bonsai experts alike – that’s exactly the balance we hope to strike.
If you ever need any care advice, styling tips or help choosing your next tree, we’re always here and happy to help.
Warmest thanks again,
The Bonsai Direct Team
I have just received my Bonsai and it…
I have just received my Bonsai and it is beautiful. It was delivered with care and was packed so not to damage it. First class service from Bonsai Direct and tree looks very healthy. The price was very good too.
Just hope I can look after it properly as I am not very "green fingered" They have videos on their website so I shall be checking them out. I would deffo purchase again.
6 november 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Janis,
Thank you so much for the ⭐⭐⭐⭐⭐ review! We’re delighted your bonsai arrived safely and that you’re pleased with its health and quality — and we really appreciate your kind words about our service and pricing.
Don’t worry about not being “green-fingered” — we’ve got you. Our step-by-step care videos and guides make it simple, and if you ever need a quick tip (watering checks, light, pruning), just get in touch and we’ll help right away.
Enjoy your new little tree, and thank you for choosing Bonsai Direct. We’d love to see a photo of it in its new home!
Warm wishes,
The Bonsai Direct Team 🌱
First ever Bonsai tree!!!
I have just received my first ever Bonsai tree and she is stunning! Oh my gosh, wow!
I'm fairly good at looking after plants, but I have never had to take care of a little tree that is already 8 years old! I do hope the little lady will thrive and grow under my care.
I also purchased a watering can, fertilizer, mist, and a ceramic tray over a plastic plate, for aesthetic purposes. Everything came in a sturdy box, was well-packaged and was good value for money.
Thank you, Bonsai Direct.
And a massive thank you to the lady I spoke with today via telephone (sorry I didn't ask for your name); she was so helpful and knowledgeable and she said that I could ring any time if I have any questions.
A great company and a wonderful experience. x
3 oktober 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Sharon,
What a joy to read your review — thank you so much! We’re so glad your very first bonsai has made such a special impression. It sounds like she’s gone to the perfect home with someone who already has a natural green touch. With the care and attention you’ve described (and all those thoughtful extras you picked up), she’s sure to thrive and keep rewarding you for years to come.
I’ll make sure to pass your kind words on to the team member you spoke with — she’ll be over the moon to know she helped make your experience even better.
Thank you again for choosing us for your first bonsai journey. We can’t wait to hear how your little lady does under your care. 🌿
Warmest wishes,
The Bonsai Direct Team
Brilliant customer service
Ordered my first bonsai, a lady called Amber gave fantastic customer service and great advice.
Said if I have any issues to contact Bonsai direct.
It was the most enjoyable online shopping experience so big ty to you.👍🐝
30 september 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Stephen,
Thank you so much for your kind words! 🌿
We’re delighted to hear that Amber was able to help make your experience with us such a positive one. We’ll be sure to pass along your thanks to her.
It means a lot to us that you enjoyed shopping with Bonsai Direct, and we’re always here if you need any advice or support with your new tree.
Enjoy your bonsai journey, and thank you again for choosing us! 🙏✨
— The Bonsai Direct Team
Money deposit issue
19 september 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Lalit,
Any failed payments are automatically returned by your bank - we certainly have not had a deposit from yourself. Could you kindly contact us with your details? I cannot find an order or any contact with the name provided on this review.
Many thanks,
Bonsai Direct.
Bought a Beautiful Chinese Elm from…
Bought a Beautiful Chinese Elm from Bonsai direct it came brilliantly wrapped and wonderful condition. I’d thoroughly recommend these friendly people prices are amazing doubt you’d find cheaper anywhere. I’ve now ordered a caring package from them. My tree was at my door within 24 hours as well can’t ask for more
10 september 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Andy,
Thank you so much for your fantastic feedback! 🌿 We’re thrilled your Chinese Elm arrived in perfect condition and that you’re happy with our service, prices, and speedy delivery. It’s wonderful to hear you’ve already ordered a care kit too—we really appreciate your support and recommendation. 🌱
Best wishes,
The Bonsai Direct Team
This week I ordered some pruning…
This week I ordered some pruning scissors and soil and came the next day in the post by Royal Mail in a secure and well package box with no damage and the product is amazing! And then I ordered a Jade bonsai and received a free sapling of a Chinese elm! And that parcel also came the next day with all healthy and no damage. The packaging is outstanding with care they make sure that the bonsai will not get damaged in the process of delivery! The bonsais was delivered by DPD and they are professional in handling the boxes from Bonsai direct.
6 september 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi,
Thank you so much for your thoughtful feedback! 🌿 We’re delighted to hear your tools, soil, and Jade bonsai (plus the little Chinese Elm sapling!) all arrived quickly and in perfect condition. Our team takes great care in packaging, so it means a lot to know it’s appreciated. We’re so glad you’re happy with your order and look forward to helping with your bonsai journey again soon! 🌱
Best wishes,
Bonsai Direct.
Amazing service and Amazing trees i…
Amazing service and Amazing trees i would definitely buy again
1 juli 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Richard,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and your bonsai. It means a lot that you’d choose to buy from us again. Thank you for taking the time to review. It is very much appreciated.
with thanks The Bonsai Direct Team
Everything about bonsai direct is…perfect
Everything about bonsai direct is perfect, lovely friendly people, great service and lovely bonsai trees , all perfect 😊
7 augustus 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Kay,
Thank you so much for your kind words!🌳 We're so pleased to hear that you've had a great experience with us — from our friendly team to the service and, of course, the bonsai trees themselves. It truly means a lot to our small family business to receive such positive feedback. Thank you for being part of the Bonsai Direct community!💚
Best wishes,
Bonsai Direct.
Perfect orders everytime
Every bonsai i have had from here has been perfect! Always very well packed and super fast delivery..the team at bonsai direct are always happy to help with any aftercare you may need aswell..wouldn't buy from anywhere else. Perfect service everytime 👌 ❤️
7 augustus 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Charlie,
Thank you so much for your continued support and kind words! 🌿 We're thrilled to hear that every bonsai you've received has been perfect and that our team has been helpful with aftercare. It truly means a lot to us that you wouldn’t shop anywhere else – we’ll keep working hard to make sure every experience stays just as perfect!❤️🪴
Best wishes,
Bonsai Direct.
Very good arrived in perfect condition
Very good arrived in perfect condition. Care guide is very helpful. My leaves started drooping and I contacted them. They gave me lots of advice about where to put it and how to water it well. It was blooming again within weeks. Very good will buy from here again.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Anna,
Thank you so much for your kind words!
We're so pleased to hear that your bonsai arrived safely and that our care guide (and follow-up advice) helped it bounce back so beautifully. It’s always a joy to support fellow bonsai enthusiasts, and we’re so glad to hear your tree is flourishing again.
We look forward to seeing which bonsai you choose next!🪴
Best Wishes,
Bonsai Direct.
I’ve made several purchases from these…
I’ve made several purchases from these lovely bonsai experts, the latest is a huge Ficus, couldn’t be happier with the tree, the service and the delivery
2 augustus 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Cat,
Thank you so much! 💚 We’re always so grateful for your continued support—it’s been such a joy having you as part of our bonsai community, especially over on TikTok! We're thrilled to hear you're loving your new big Ficus (such a beauty) and that everything arrived just right. Thank you again for trusting us with your growing collection—it really means the world! 🌿✨
Best wishes,
Bonsai Direct.
Excellent trees, accessories and service.
I have bought a couple of trees from Bonsai Direct. Good price, arrived quickly and were in excellent condition. Bonsai Direct sell a comprehensive range of tools and accessories too. There are also links to very informative tutorial videos on YouTube starring Lloyd from Bonsai direct. He knows his craft.
14 juli 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your kind and thoughtful review, Steven! We're absolutely delighted to hear that you've been pleased with your trees and the service you've received. It means a lot to us that you’ve found both the bonsai and our accessories range to be great value and quality. We’re also glad the YouTube tutorials have been helpful—Lloyd will be chuffed to know you enjoyed them! If you ever need any guidance or have questions about your trees, we’re always here to help. Happy bonsai growing!
Best wishes,
Bonsai Direct.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.