Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Toon meer
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Website was easy to use with a stunning range of Bonsai and accessories to choose from. Next day delivery was great and everything packed so well. My Bonsai arrived in great condition exactly as I cho... Toon meer
Bedrijf heeft geantwoord
Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Toon meer
Bedrijf heeft geantwoord
I got what I ordered very fast delivery was excellent very well packaged this is my third bonsai I have had a I really can't recommend bonsai direct enough there trees are the best I have seen compar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Contactgegevens
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Verenigd Koninkrijk
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Uitstekend
288 reviews
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Awful Company
Bonsai arrived not looking the best, followed the care instructions and even sent them photos as I was concerned about it and followed their exact instructions but the bonsai died after about 2 months of having it and they don’t want to help as it’s past 7 days, awful customer service.
24 juni 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Lauren,
We’re sorry to hear you’re disappointed and truly understand how upsetting it is to lose a bonsai. The tree was healthy and in flower when it left us.
When you reached out with photos, we recommended moving it outdoors and keeping it there, as moving it repeatedly between indoors and outdoors can cause stress.
At the time of delivery, it was coming to the end of its flowering period (we informed you of this during our latest messages) — it is natural for this species to flower for roughly a month from late February. Unfortunately, we didn’t hear from you again until the tree had already died, which meant we had no opportunity to guide you further or help recover the bonsai at an earlier stage.
We always aim to support our customers with care advice and guidance — even beyond our standard 7 day return policy. This return policy is in place as once the bonsai has been out of our care for this long, we are unable to accept responsibility for its condition as we are not caring for it. When buying a bonsai from us, you gain our help and expertise with your bonsai for life. We regret we weren’t able to help in time in this case.
— The Bonsai Direct Team
Wonderful service and perfect Bonsai
Absolutely wonderful service from Sarah at Bonsai Direct, she went above and beyond to help me out and guide me in the buying process after I was let down by another supplier. Ordered on Saturday lunchtime and it was with me the next day on time for Father’s Day. The bonsai is gorgeous and exactly as pictured and arrived incredibly well packaged. So so happy and will definitely use them again. Thank you Sarah, you saved Father’s Day!
15 juni 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Mrs C, thank you so much for your kind words!
We're thrilled to hear that Sarah was able to help and that your beautiful bonsai arrived in perfect time for Father’s Day. We're so pleased that you're happy with the tree, the packaging, delivery and the service — it truly means a lot. We look forward to helping you again!
— The Bonsai Direct Team
Quick delivery
Quick delivery. Good little bonsai book, with useful tips for beginners. Sprayer is good to hold.
28 mei 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your great feedback! We're glad to hear the delivery was quick and that you’re finding the bonsai book and mister useful — perfect tools to get started!
— The Bonsai Direct Team
Excellent service and product
I purchased a 7 yr old tree and delivery was quick, very well packaged.
It came healthy and had flower buds
It’s been about 3 weeks and there’s lots of new growth new flowers
Any questions are answered promptly
Overall very very happy with my purchase
Thanks
11 mei 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your lovely review!
We're delighted to hear your 7-year-old bonsai arrived healthy and is thriving with new growth and flowers. We're always here to help with any questions — so pleased you're happy with everything!
— The Bonsai Direct Team
Amazing company great advice
Amazing company great advice. My wife bought me a bonsai for Valentine’s Day. It was doing really well. It then started to shed all its leaves after about a month. I contacted the company on messenger explaining the situation sent pics etc. They really took the time to explain to do to try and help it. Fast forward 2 weeks and the tree is flourishing again. Now thinking what tree next!
14 maart 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Jon,
Thank you so much for the lovely review! We're thrilled to hear your bonsai has bounced back and is flourishing again — that’s fantastic news. It's great that your wife chose such a meaningful Valentine's Day gift, and we're really glad we could help you get things back on track. Don’t hesitate to get in touch when you're ready to pick out your next tree — we’d love to help you find the perfect one! 🌱
– The Bonsai Direct Team
Such a perfect little bonsai tree…
Such a perfect little bonsai tree arrived! I purchased a Chinese elm bonsai tree for my grandparents who were absolutely delighted to receive it. The tree is beautiful and arrived very quickly - within 2 days of ordering it. It is good quality and came packaged very well. I believe bonsai direct are one of the best bonsai tree suppliers!
8 april 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much, Hannah! We're absolutely delighted to hear that your grandparents loved their Chinese Elm bonsai – what a thoughtful gift! It's great to know the tree arrived quickly and safely, and that you’re happy with the quality. Your kind words mean a lot to our team, and we're so pleased you consider Bonsai Direct one of the best bonsai suppliers. Thank you again for your support! 🌿😊
My second time ordering
My second time ordering from this company, buying a large ceramic pot and drip tray for repotting my bonsai. Arrived carefully packaged, with full instructions, soil, wire and mesh. The pot and tray are good quality, and my bonsai looks great in its new home. Very happy and would use again :)
7 april 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you, Lindsey! We're so pleased to hear you came back to us for your repotting needs. It’s great to know everything arrived safely and that you're happy with the quality of the pot and tray – and even better that your bonsai is looking fantastic in its new home! 🌿 Thanks again for your lovely feedback, and we’d be delighted to help you again anytime. 😊
Won’t refund after 7 days
Won’t refund after 7 days. I’ve been looking after my tree since Christmas hoping that I will see any green leaves or flowers and nothing. It’s basically twigs in a tray. I’ve watered it gently and fed it as it advised. Really poor.
EDIT to the reply. It won’t let me upload a photo on here, or I would. I saved the twigs in the pot in hope.
EDIT - I will email you the photo with order number. I haven’t emailed you as it makes it clear on your website that you only offer a 7 day refund and if I have pruned it, you also do not offer a refund. I know I can’t have a refund as I pruned it to try and save it, but I have been sent a defective tree so wanted to share my review of my product. That’s all. I don’t want to have to email you but I will, to prove my purchase and review is genuine.
EDIT - I will dig out the order number but this is extremely frustrating as I’m not asking anything of you, I just wanted to let people know that I’ve been sent a defective order!!! I’m now getting cross, as I’m having to come on here again, when all I wanted to do is write a review which you wanted. I will send the order number and will contact trustpilot - this is an awful experience.
21 maart 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Kate, We cannot find an order for you or any communication from you. We have no idea what tree you have. Please can you call us so we can help or email us on help@bonsaidirect.co.uk (a photograph would be helpful). Many thanks The Bonsai Direct Team
EDIT to reply. Are you able to email me the photo as requested please to help@bonsaidirect.co.uk. Thank you
EDIT 2: Hi Kate, We accept returns 7 days after delivery so that we can still resell the bonsai in the event someone changes their mind. If there is an issue we welcome contact as soon as possible. There is always a reason a bonsai does not thrive and the sooner we are contacted the better we can help. We have a whole area of the website dedicated to care and advice and we want the bonsai to do well and be a rewarding experience. By sending a photograph we can give you the correct advice. Obviously the longer an issue is left unresolved, the worse the problem could be. We would never send a sick bonsai. Every single one is checked prior to dispatch. I would like to help which is why we are kindly requesting a photograph. Many thanks
EDIT 3: Dear Kate,
Thanks for sending your phone number and email address. I cannot find an order with either your name, phone number or email address. Please can you confirm your order number? I have checked our admin section and emails. Many thanks Sarah
EDIT 4: Hi Kate, In no way are we trying to be difficult. We simply have no reference of your order. Nothing matches, so we only ask for the order number otherwise we question if the bonsai has been purchased from us. We have no photo either to see the symptoms as per our request and cannot match any of your details. We just need this information to establish the cause of the decline in the bonsai and to see if we should replace it. Kind regards Sarah
Brilliant service tree came well…
Brilliant service tree came well packaged real care been taken absolutely love the tree will definitely buy from the company again ..many thanks
28 februari 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your kind review. We really appreciate it.
Amazing First Experience….
After a few months of obsessing over them, I purchased my first Bonsai from Bonsai Direct and it just arrived this evening. Could not be happier, I ordered Saturday delivery and was worried I wouldn’t get it on time with the recent storm hitting the UK but it came fine and in exceptional packaging to keep it safe. The tree and service exceeded all expectations.
Would not go anywhere else now as Bonsai Direct has set the bar very high.
Thank You, I look forward to my next purchase which I know is going to be very soon!
25 januari 2025
Review zonder uitnodiging
This is my second bonsai I have ordered…
This is my second bonsai I have ordered this month,the plants arrived in perfect healthy condition, protected and packed securely, both orders were delivered next day,excellent company and will be ordering again from this company
11 januari 2025
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Eileen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that both of your bonsai orders arrived in perfect condition and that you were pleased with the secure packaging and next-day delivery service. It’s always our goal to provide an exceptional experience for our customers, and it means the world to know we’ve met your expectations.
We’re delighted to have you as a returning customer and look forward to helping you expand your bonsai collection in the future. If you ever need any care tips or advice, don’t hesitate to reach out—we’re always happy to help!
Best regards,
The Bonsai Direct Team
Christmas Gift for my son
Ordered a 12 year old tree of a thousand stars for my son's christmas gift. Package arrived and it was really well wrapped. No damage, no soil loss and in excellent condition. I have no doubt it will transport back to his own home 200miles away despite having been taken out and admired, without, I suspect any damage. My son loves it and hopes to be able to look after it to a good age. Care instructions are also excellent and easily followed and they now have "bonsai care" on their website menu I have no doubt will prove extremely helpful to my son. Thank you Bonsai Diect for an excellent service. ❤️
24 december 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Sharon,
Thank you so much for your lovely review! We’re thrilled to hear that the 12-year-old Tree of a Thousand Stars made the perfect Christmas gift for your son. It’s wonderful to know the tree arrived in excellent condition and was well-protected during delivery—we take great care to ensure our bonsai reach their new homes safely.
We’re delighted that your son loves the tree and feels inspired to care for it. With his enthusiasm and the help of our care instructions (and the new bonsai care section on our website!), we’re sure it will thrive for many years to come.
It means so much to us that you chose Bonsai Direct for such a special gift. If you or your son ever have any questions or need additional tips, please don’t hesitate to reach out.
Wishing you both a wonderful festive season and a flourishing year ahead!
Warm regards,
The Bonsai Direct Team
I ordered on the 22nd of Dec and was…
I ordered on the 22nd of Dec and was assured it would arrive on the 24th. I received several updated from both Bonsai Direct and DPD ahead of delivery.
It arrived on time and the packaging and delivery process was flawless.
Surprisingly….the quality of the tree was exceptional. Overall… I’m blown away by this business. My expectations were low as I left it until the last minute but I was very happy and impressed with this business. Thank you.
24 december 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Ryan,
Thank you for your fantastic review! We’re so glad to hear that your last-minute order arrived on time and that you were impressed with both the packaging and the tree’s quality. It’s wonderful to know that we exceeded your expectations!
We always strive to provide exceptional service, even during the busiest times of the year, so it’s great to hear that both our updates and DPD’s delivery process helped make your experience smooth and stress-free.
It means a lot to us that you’re happy with your purchase and our service. If you need any tips or support in caring for your bonsai, feel free to reach out—we’re always here to help.
Thank you for choosing Bonsai Direct, and we hope to serve you again in the future!
Enjoy the festive week and Happy New Year,
Best regards,
The Bonsai Direct Team
Exemplary service
Exemplary service. Can't find anything bad to say about them. If you want a bonsai by post this is the company.
6 december 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Good Morning, thank you for your lovely 5 star review.
We really appreciate your kind words and recommendation.
Best Wishes,
Bonsai Direct.
10 out of ten for quality and service …
10 out of ten for quality and service would recommend very helpfull and came with in 24 hours
5 november 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Christopher,
Thank you so much for your wonderful review! We are thrilled to hear that you rated us 10 out of 10 for quality and service. Your satisfaction is our top priority, and it's great to know that our efforts to provide helpful service and prompt delivery met your expectations.
Thank you for recommending us! We hope that you and your mum enjoy your bonsai trees 😊
very best wishes
Sarah
Bonsai Direct Team
My first Bonsai.
Bonsai trees are something I have wanted to grow all my life. So when I finally got around to getting one, I read the reviews and studied the images online and decided that Bonsai direct looked the best. I look forward to a long and interesting relationship with the as they see to be not just good growers (the tree I bought is great) but very happy to help develop skills and help with all aspects of this new hobby going forward. Thanks Bonsai direct.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Keith, thank you for choosing us for your first bonsai! We're thrilled to hear that you're happy with your bonsai tree and our service. We look forward to supporting you as you develop your bonsai skills. If you have any questions or need assistance, we're here to help. Thanks again! Bonsai Direct.
My wife bought me a beautiful bonsai- but beware
My wife bought me a stunning 19 year old bonsai for £675.00 to celebrate my being clear of pancreatic cancer for 12 months. We received the stunning tree, soaked the plant as instructed, the leaves started to drop as they said they would, then they turned brown, we reached out for help as no new buds were appearing and whilst the staff at the company were excellent sadly they concluded that she was in fact dead. A very sad experience , the company have offered us a 20% discount if we buy another one , but we don’t want to purchase again from them in case the next one is also dead or dying - so it’s sadly caveat emptor and for us a very expensive mistake.
10 juni 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Steve,
We completely understand your disappointment and we appreciate your comments about the excellent help from our team and the stunning bonsai you received.
Unfortunately by the time you had contacted us, your bonsai had already died, if we had been contacted sooner then it is more likely that we could've helped your bonsai.
As explained by our experts, from the photos you have provided and the information given, it sounds like your bonsai dried out. You had said that your bonsai was also exposed to direct sunlight.
We can assure you that our bonsai are thoroughly checked before shipping and the same expert who gave their advice via email was the person who checked it before sending it so they were shocked to see that it had died.
We are really sorry that you have lost your beautiful bonsai.
Best Wishes,
Bonsai Direct.
Beautiful healthy tree
My son sent me a tree from bonsai direct. The best gift I have ever received. Love it. Arrived well packed. It is beautiful and very healthy. Have now ordered another one. Thank you
30 september 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Gale,
Thank you for leaving such a wonderful review.
We are really pleased to hear that one of our beautiful bonsai is the best gift you have received! We hope you love your next bonsai even more.
Best Wishes,
Bonsai Direct.
My mum had a cheap £7 bonsai bought in…
My mum had a cheap £7 bonsai bought in a sale that she cared for for over a decade. The tree died and I thought to replace it with a much better quality tree. I spent over £60 on a tree for next to nothing. It arrived already shedding leaves, mum carefully read the leaflet and continued to care for it. Within a few weeks it was obvious it was dead, if it was even alive in the first place. The website says it doesn't guarantee plants after 7 days!! I tried contacting the company four times via their website contact form. They answered once asking for pics which I supplied and I've not heard from them since. My money could have bought a beautiful bouquet that would've outlasted the tree by weeks. The tree was meant for her to love and nurture as she did the prior one. I do not recommend these products or their customer service.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Joanne,
I am truly sorry that you are disappointed with the bonsai order. As I have said on the phone we have checked 3 separate computers and have not received a reply to the email which we sent you, asking for photos. This is why you have not had a reply from us. We are always quick in replying. You should expect a reply within a few hours on a working day. There will always be a reason why a bonsai loses leaves and we would love to help. Please can you kindly forward the email or resend the photos. I have also checked the server and we have never received a reply from you so have been unable to help. As said on the phone we shall call you back later in the week as per your request. Our email address is help@bonsaidirect.co.uk. Kind regards The Bonsai Direct Team
My son loves his bonsai present 🎁
My son loves his bonsai present 🎁
The tree came very well packed. Delivery times excellent as you can choose your specific day to have it delivered and it was on time. Great communication too. Beautiful tree. Thank you!!!!!!
12 augustus 2024
Review zonder uitnodiging
Antwoord van Bonsai Direct
Dear Jeanette, Thank you so much for your kind words! 🌱 We're thrilled to hear that your son loves his bonsai present and that the delivery experience was smooth and timely. We take great care in packing our trees to ensure they arrive in perfect condition, and it's wonderful to know that you're happy with the tree and our service. If you ever need any further assistance or tips on bonsai care, don't hesitate to reach out.Thank you again for choosing us! 🎁🌿
The Bonsai Direct Team
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