Wir hatten eine Kompressor Kühlbox mit zwei Fächern bestellt. Sie funktionierte nicht, liess sich nicht regeln. Bei der Reklamation über das Kundenportal wurde uns sehr schnell, sehr nett Hilfe angebo... Toon meer
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Lees wat reviewers zeggen
The bougerv T1 light is exactly what I have been looking for. 3 colors (super bright white, amber (my favorite), and red). The coverage is amazing and the levels of brightness are a huge plus. In a... Toon meer
We have a sprinter van and wanted a portable a/c unit to offer some cooling while connected to shore power. Unfortunately, it provided no cool air relief whatsoever. We did test it extensively at home... Toon meer
I really like the great quality of all the products I've received so far. Eventually I will get a large freezer/refrigerator. I'm using Set Power and Vevor right now. I have only hooked up my solar pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded by a group of outdoor mobile adventurers, "Bouge" the meaning of "mobile" states the outdoor spirit for BougeRV.
Contactgegevens
Verenigde Staten
- support@bougerv.com
- www.bougerv.com
4,3
Uitstekend
3K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bouge RV once again provided a very…
Bouge RV once again provided a very good product that was easy to research and order through their website.
10 april 2026
Antwoord van bougerv.com
Thank you so much for your continued support! We’re glad to hear you had another great experience and found our website easy to use for researching and ordering. We truly appreciate it 😊🙌
Ignore the 1 star reviews
If you read a review from someone having a bad experience with Customerr Service, realize this some people have legitimate complaints but give up before CS can evaluate the legitimacy of such claims. Others have bogus claims. Customer service is a process and for the customer (like myself) it can seems needlessly slow, but it is a process and bougerv is a multinational company. It's hard to emagine what that means to an average person. They will work with you but be fair, honest and realistic
16 juni 2026
Review zonder uitnodiging
Antwoord van bougerv.com
Thank you so much for your thoughtful and fair feedback. We truly appreciate your understanding of the customer service process and your trust in us. Your support means a lot, and we’ll continue working hard to provide honest and reliable service to every customer 😊🙌
Antwoord van bougerv.com
Thank you so much! We’re glad to hear you’re enjoying the long battery life and quiet performance of the fridge 😊❄️🔋
Kommunikation Service
Der Service reagiert schnell und es wird gehandelt! Gerne wieder.
16 juni 2026
Review zonder uitnodiging
Antwoord van bougerv.com
Vielen Dank für Ihre freundliche Rückmeldung! Wir freuen uns sehr zu hören, dass Sie mit unserer schnellen Kommunikation und unserem Service zufrieden waren. Wir wissen Ihre Unterstützung sehr zu schätzen und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen 😊🙌
The unit is fine and seems to do a good…
The unit is fine and seems to do a good job. However, when I called to see if I could buy a longer car cord as mine doesn't quite reach where I need it to, I was brushed off and told simply "no".
I have a hard time believing I'm the first to need this. So at the moment, I have placed the unit inconveniently, taking up valuable main trunk space instead of the sub-trunk in my Model Y (there are some of these where the rear 16v plug does not work properly, and mine is among them).
Please offer a solution!
17 april 2026
Antwoord van bougerv.com
Hello Kamil,
Thank you for your feedback and for recognizing that the unit itself performs well.
We’re truly sorry to hear about your disappointing experience during the communication process. That is not the level of service we aim to provide, and we completely understand your frustration.
We have checked our system records, but unfortunately, we were unable to find any previous email correspondence related to this issue. To better assist you and work toward a proper solution, we have reached out to you again by email.
We sincerely hope to connect with you there so we can better understand your situation and help resolve the issue as smoothly as possible.
Warm regards,
BougeRV Official Website Customer Service
quick customer service as well as…
quick customer service as well as prompt response!
13 juni 2026
Review zonder uitnodiging
Antwoord van bougerv.com
Thank you so much! We’re really glad to hear you were happy with our quick service and prompt response 😊🙌
Ordered a battery fan and never came on…
Ordered a battery fan and never came on time, called customer service several times and spoke with an agent and FBI ed the issue sending a new order that came out in a timely manner for my camping trip.
8 april 2026
Antwoord van bougerv.com
Dear Luis,
We're so sorry for the inconvenience and frustration — we completely understand how stressful it must have been waiting for your fan right before a camping trip. 😔 That's not the experience we want for anyone.
We're really glad our team was able to step in and get a replacement to you in time. We truly appreciate your patience and for giving us the chance to make it right. 🙏
Thank you for sharing your honest feedback — it helps us do better. We hope the fan made your trip more comfortable, and we'd love the chance to serve you better next time. 🏕️
Warm regards,
BougeRV Official Website Customer Service
AC unit work for 10-15 minutes but was…
AC unit work for 10-15 minutes but was not as cold as advertised while it work and then it shut down. Terrible products wasted my time and purchased extra hose and adapter and got stuck with them since the AC unit was return
15 april 2026
Antwoord van bougerv.com
Hello Edwin,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We have already arranged the return for the AC unit and issued a full refund for your order. However, we were unable to find any record of the accessory purchase you mentioned in our system.
We have contacted you again by email. If you would also like to return the accessories, we hope to receive your reply so we can assist you as quickly as possible.
Thank you for your understanding and cooperation.
Warm regards,
BougeRV Official Website Customer Service
Happy Customer
Have had a 40l fridge for almost 3 years. Gets used 5 days a week in my work truck.
Just got the shower tent to primarily use as a changing room. So far, so good.
15 april 2026
Antwoord van bougerv.com
Thank you for your continued support! We’re so glad to hear your 40L fridge has been serving you well for almost 3 years, and that the shower tent is working out nicely so far. We really appreciate you sharing your experience with us 😊🚛
Just replaced my freezer door
Just replaced my freezer door though I had to wait almost a month but they had to make the extra door as it’s not a normal part they keep extras laying around so I understood
8 april 2026
Antwoord van bougerv.com
Thank you for your understanding and patience! We’re glad the replacement freezer door has now been taken care of, and we truly appreciate your support throughout the process 😊🙌
I would like to thank the BougeRV…
I would like to thank the BougeRV customer service team for their excellent support.
Unfortunately, my original CRD2 2.0 refrigerator developed a fault shortly after delivery and stopped cooling. After contacting support, the team responded quickly, reviewed the information I provided, and arranged a replacement without any hassle.
The replacement unit arrived promptly and is working perfectly.
I would especially like to thank Jamin and the BougeRV support team for their professional, polite, and efficient service throughout the process.
While it was disappointing to receive a faulty unit initially, the way BougeRV handled the warranty claim has given me confidence in the company and its products.
Thank you for the excellent customer service.
Best regards,
Ivan Gotsev
13 juni 2026
Review zonder uitnodiging
Antwoord van bougerv.com
Thank you so much for your thoughtful review, Ivan! We’re sorry again about the issue with your original unit, but we’re truly glad our team was able to help quickly and make the replacement process smooth for you. Your kind words and confidence in us mean a lot. We’ll be sure to share your appreciation with Jamin and the team 😊🙌
Power recently went out
Power recently went out. My daughter has a basement bedroom. No window. She loved having this light.
8 april 2026
Antwoord van bougerv.com
Thank you for sharing this! We’re so glad the light was helpful when you needed it most, and that your daughter loved it. That really means a lot to us 😊💡
Great products, Great company!!
Great products, great company !! Excellent customer communication and follow up. I have purchased a refrigerator, diesel heater, air conditioner, and T1 light. All perform exceptionally well. Highly recommend this company.
7 april 2026
Antwoord van bougerv.com
Thank you so much for your amazing support! We’re thrilled to hear you’ve had such a great experience with our products and customer service. It means a lot to us that you’ve trusted us with so many purchases. We truly appreciate your recommendation! 😊🙌
Antwoord van bougerv.com
Absolutely! 😄 Thanks so much for the great tip and for your support — we really appreciate it! 🙌
AC use so far. Works well
So far, I have had positive experiences purchasing the Rocky 55quart combo fridge and freezer. The item arrived in a timely fashion and was easy to set up. The app was easy to learn and implement. I haven't had experience with customer service yet, so I can't speak to that. I use it plugged in at home to store freezer and fridge overflow from the main kitchen fridge. I am used to the temperature reading on the panel being different than what the actual internal temperature is, but it has been consistent, so I make a mental note to program the settings at a slightly lower temperature to make sure my items are kept cold enough.
14 april 2026
Antwoord van bougerv.com
Thank you for sharing your experience! We’re so glad to hear the Rocky 55QT Combo Fridge Freezer arrived quickly, was easy to set up, and has been working well for you so far. We also appreciate your helpful feedback about the temperature reading—it’s great to know you’ve found a setting that works well for your needs. Thanks again for your support! 😊❄️
Your service has been very good
Your service has been very good. I have not yet used the solar panels, though, so can not yet review them.
13 april 2026
Antwoord van bougerv.com
Thank you for your kind feedback! 😊 We’re glad to hear you’ve been happy with our service so far. We hope the solar panels work great for you when you get the chance to use them! ☀️🙌
Just finished a 10,000 mile trip across…
Just finished a 10,000 mile trip across the US . Worked perfectly , Used every day .
7 april 2026
Antwoord van bougerv.com
Thank you for sharing this! 😊 We’re so glad to hear it worked perfectly throughout your 10,000-mile trip and was reliable every day. That kind of feedback means a lot to us — hope you had an amazing journey! 🚐🙌
Excellent company to deal with
Excellent company to deal with, I had an issue with a product I purchased and the assistance and customer service was swift and professional, had a replacement item dispatched in a matter of days. Superb quality items and great customer service.
13 juni 2026
Review zonder uitnodiging
Antwoord van bougerv.com
Thank you so much for your kind words! We’re really glad to hear that you were happy with both the product quality and the support you received. It means a lot to us that we could help quickly and professionally. We truly appreciate your support! 😊🙌
Antwoord van bougerv.com
Thank you so much! 😊 We’re thrilled to hear you’re a big fan of the portable water heater. So glad it’s been the perfect fit for you! 🙌
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