Ordered on line to be collected at my local store next working day was straight forward and easy. Received an early morning notification on the day that the order was ready for collection. At the poin... Toon meer
Bedrijf heeft geantwoord
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Ordered online and collected from the Canterbury store. Really easy, good communications. Staff very friendly and helpful I had it delivered previously and it was so quick as it was in stock. Deli... Toon meer
Bedrijf heeft geantwoord
Clare at Brewers : Clare was so helpful and patient in helping me with my enquiries, I have since been back with more requests/info - I will soon be purchasing more paint from Brewers in Canterbury,... Toon meer
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I’ve been going to Brewers since I was an apprentice (1967) as I’ve either worked or contracted for others l never needed an account. Now I’ve retired I’ve opened a cash account. They are still as go... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Brewers Decorator Centres - Canterbury
Geschreven door het bedrijf
Trade Deals
Paint
Wallpaper
Woodcare
All Brands
Who are Brewers Decorator Centres?
Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.Contactgegevens
Wincheap Industrial Estate, Maynard Road, CT1 3RJ, Canterbury, Verenigd Koninkrijk
- 01227 863800
4,7
Uitstekend
129 reviews
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Brilliant service
10 augustus 2022
Antwoord van Brewers Decorator Centres - Canterbury
Thanks for taking the time to rate the store, I am pleased to read your review and glad to hear you had a great experience in store!
Excellent help
5 september 2022
Antwoord van Brewers Decorator Centres - Canterbury
I am pleased to hear you received great service in store, we look forward to welcoming you back soon :)
Next day delivery
Well, I’ve ordered a ‘next day’ delivery on Thursday morning and tomorrow will be Tuesday and nothing’s arrived.
I expected to receive it on Friday, which was a normal working day.
I got in touch with Brewers help desk and they can see I’ve ordered it, but haven’t got a clue when I’ll receive it.
I’ve had to buy from another shop the oil to treat my wooden gates and fence, whilst I’m still waiting for them to work out when I’ll be receiving my ‘next day’ delivery.
How can I give them more than one star?
25 augustus 2022
Antwoord van Brewers Decorator Centres - Canterbury
Hi Paul
I am aware the store has been in touch and this is now all sorted. We hope to welcome you back to Brewers for any future decorating needs :)
Kind regards,
Ellie
Quick and efficient service
24 augustus 2022
Very fast delivery.
16 augustus 2022
I ordered off the website
I ordered off the website, and shortly received a phone call to say that the product wasn’t normally available and would take longer to get in stock than the required timescale. Full marks for the speed and politeness of customer service, but none for stock availability: it shouldn’t be listed as in stock if it isn’t a regular stock item. I had to wait for a refund, this is a money holding exercise, not a customer service.
3 juni 2022
Antwoord van Brewers Decorator Centres - Canterbury
Hi Sarah
Thank you for taking the time to leave your review, I'm sorry to hear about the incorrect stock listed on the website. I have been in touch with the store and they have let me know you have now been refunded, I'm glad to hear you received positive customer service from the Canterbury store. Apologies again for any inconvenience and we hope to welcome you back for any future decorating needs.
Kind regards
Ellie
Very helpful and quick service
26 mei 2022
Staff always very helpful and…
Staff always very helpful and knowledgeable, more than willing to go the extra to ensure i have what i need.
24 mei 2022
Straight forward, honest company.
You do not get bad advice like DIY stores, you get the best advice. Everything you buy will be very good quality at a fair price. What more can you ask for?
8 april 2022
The Canterbury branch are always prompt…
The Canterbury branch are always prompt at answering the phone. My orders are delivered efficiently. Staff at this branch are extremely helpful.
29 maart 2022
Still hasn’t arrived
18 januari 2022
Antwoord van Brewers Decorator Centres - Canterbury
Dear Harry
I'm sorry to hear you are still waiting for your order. I have contacted the Canterbury branch and am aware they have been in touch to let you know there are supply issues with the manufacturer. As soon as the order is in, the branch will be in touch. Apologies again for any inconvenience.
Kind regards
Ellie
A better service than expected which was a nice surprise.
Very quick delivery and well recommended.
20 oktober 2021
Excellent customer support
Had an issue with two batches of paint which had the same Rals number and had been mixed in house. The staff were superb in finding the issue, (which was with the paint supplier) rectifying it and go the extra mile to put things right. An excellent level of customer service and support. Thank you
16 augustus 2021
Outstanding service
Outstanding service , ordered on a Friday , said 3 working days delivery, arrived on Sat morning . How good's that.
Prices were competitive as well .
9 juli 2021
always good service and goods
5 juli 2021
Brewers need Transparency on their prices
Ok, so Brewers has most of the stuff I want, but it does annoy me when the price shown is not the price you pay. Other suppliers include the VAT so there are no surprises. Brewers want to seem cheaper, but they are not.
Transparency is what is needed here!
24 april 2021
Antwoord van Brewers Decorator Centres - Canterbury
Thank you for taking the time to leave your review. We do currently show our exc vat prices as this is how our trade customers have preferred to receive our prices as they are business customers. We do however recognise that our DIY audience is growing and to be transparent for all of our customers we are changing the way our prices will displayed on our marketing communications from May 2021.
Antwoord van Brewers Decorator Centres - Canterbury
I'm sorry to read your review and that our service levels were not up to our usual high level - we will of course feed this back to the local team.
Kind regards
Nicky
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